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Job Overview:
We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key
Responsibilities:
• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.
• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.
• Ensure project objectives align with the client's business goals and objectives.
• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.
• Conduct regular project status reviews, and mitigate project risks and issues.
• Facilitate cross-functional collaboration and communication for seamless project execution.
• Develop and implement performance metrics to measure project outcomes and impact.
• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.
• Report project progress, status, and results to stakeholders and senior management.
• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.
• Represent the organization in industry events and forums to build the brand and establish thought leadership.
• Manage business requirement discussions with program owners and report on projects.
• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.
• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.
• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)
Essential Technical Requirements:
• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)
• Experience with BI tools like Power BI
• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication
• Ability to work with cross-functional teams and manage external partners
Essential Non-Technical Requirements:
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members
• Strong analytical and problem-solving skills
• Ability to think strategically and identify opportunities for process improvements
• Excellent organizational and leadership abilities
• High level of motivation and dedication to delivering high-quality work
• Commitment to continuous learning and professional development
• Ability to communicate complex ideas effectively.
• Strong client engagement skills.
• Humility, willingness to listen and learn.
Education:
• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.
• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship
• Experience working with IT platforms and software solutions is a plus
Keywords:
• Project Delivery
• Engagement Management
• Customer Relationships
• Stakeholder Management
• Risk Assessment
• Resource Allocation
• Schedule Management
• Budgeting and Financial Tracking
• Process Improvement
• Status Reporting
• Communication and Collaboration
• Problem-Solving
• Cross-functional Team Management
• Time Management
• Strategic Planning
• Vendor Management
• Negotiation Skills
• Customer Satisfaction
• Performance Metrics
• Project Management Methodologies
• Data cleaning
• Report writing
• Impact assessments
• Training and training manual development
• Requirements gathering
• Multiple project management
• Fast-paced work environment
• Logical aptitude
• Ownership-taking attitude
• Action/task oriented
• Strong sense of purpose
• Written and presentation skills
A decade old, the firm has grown to great heights, beside partnership with the best universities and organizations across the globe. They are backed by a global publishing house, that is more than 200 years old, whose international operations cover the USA, Europe, Asia, Canada, and Australia - known for published works of more than 450 Nobel Laureates in categories across Economics, Chemistry, Peace, Economics, and Physiology among others.
- Meeting an Alumni when they sign their offer letter and making the first introduction.
- Liaising with HR on any on-boarding queries.
- Managing the Alumni’s induction to company and the client in partnership with HR.
- Making sure the Alumni is legally compliant and aware of company's and any clients main policies and procedures.
- Managing Alumni’s attendance on-site and minimize absence/tardiness
- Making sure every Alumni is met during their first week and first month on site.
- Making sure every Alumni is met every quarter thereafter.
- Attending the performance review for the Alumni’s first 6 months on site.
- Monitoring the Alumni’s performance closely during the 6th, 12th and 18th-month formal automated appraisals.
- Managing and reviewing 6th, 12th and 18th-month appraisals onSalesforce.com.
- Working with HR and client line manager on any learning and development, performance management or employee relations as required.
- Motivating and ensuring Alumni’s achievement of all learning and development milestones
- Attending the conversion meeting with the Alumni when they have completed their two years on site.
- Liaising with any internal client main point of contact for the Alumni they have on site to make sure program running smoothly internally.
- Ensuring 100% compliance onSalesforce.com, keeping all relevant records up to date and notes on all meetings.
- Being responsible for creating strong and empathetic relationships with all alumni graduates.
- Liaising with the HR Associate responsible for Alumni in escalating any employee relations, engagement, training or other related issues.
- Coordinating all training requirements post-deployment including; requests, conversations regarding the correct intervention with both Alumni and line manager and sourcing the correct partnerships
- Actively contributing to new business development and client penetration opportunities, feeding back commercial propositions and driving an increase to the overall number of Alumni graduates.
- Working with your counterparts responsible for Associates to define, develop and expand ideas for monthly social/business events for Alumni Associates and all Associates and organise and plan in partnership with internal stakeholders.
- Working closely with your counterparts and the marketing team, to promote all relevant events to our Alumni Associate population.
- Being responsible for all events being on budget and well attended.
- Assisting with Company-wide events.
- Promoting the company’s brand at University level events.
What you need to have:
- Undergraduate degree in business or another related industry highly desirable.
- Membership of a recognised relevant accredited body is highly desirable.
- Excellent knowledge of HR, Financial products, relationship management
- Communication and inter-personal skills.
- Leadership and team management skills
- Must understand processes related to on-boarding and induction of the Alumni
- Understand facilitation with various senior stakeholders to ensure adequate support and resources are available to all Alumni Associates.
- Have handled responsibility for all alumni events throughout the calendar year and assisting with company events
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