A decade old, the firm has grown to great heights, beside partnership with the best universities and organizations across the globe. They are backed by a global publishing house, that is more than 200 years old, whose international operations cover the USA, Europe, Asia, Canada, and Australia - known for published works of more than 450 Nobel Laureates in categories across Economics, Chemistry, Peace, Economics, and Physiology among others.
- Meeting an Alumni when they sign their offer letter and making the first introduction.
- Liaising with HR on any on-boarding queries.
- Managing the Alumni’s induction to company and the client in partnership with HR.
- Making sure the Alumni is legally compliant and aware of company's and any clients main policies and procedures.
- Managing Alumni’s attendance on-site and minimize absence/tardiness
- Making sure every Alumni is met during their first week and first month on site.
- Making sure every Alumni is met every quarter thereafter.
- Attending the performance review for the Alumni’s first 6 months on site.
- Monitoring the Alumni’s performance closely during the 6th, 12th and 18th-month formal automated appraisals.
- Managing and reviewing 6th, 12th and 18th-month appraisals onSalesforce.com.
- Working with HR and client line manager on any learning and development, performance management or employee relations as required.
- Motivating and ensuring Alumni’s achievement of all learning and development milestones
- Attending the conversion meeting with the Alumni when they have completed their two years on site.
- Liaising with any internal client main point of contact for the Alumni they have on site to make sure program running smoothly internally.
- Ensuring 100% compliance onSalesforce.com, keeping all relevant records up to date and notes on all meetings.
- Being responsible for creating strong and empathetic relationships with all alumni graduates.
- Liaising with the HR Associate responsible for Alumni in escalating any employee relations, engagement, training or other related issues.
- Coordinating all training requirements post-deployment including; requests, conversations regarding the correct intervention with both Alumni and line manager and sourcing the correct partnerships
- Actively contributing to new business development and client penetration opportunities, feeding back commercial propositions and driving an increase to the overall number of Alumni graduates.
- Working with your counterparts responsible for Associates to define, develop and expand ideas for monthly social/business events for Alumni Associates and all Associates and organise and plan in partnership with internal stakeholders.
- Working closely with your counterparts and the marketing team, to promote all relevant events to our Alumni Associate population.
- Being responsible for all events being on budget and well attended.
- Assisting with Company-wide events.
- Promoting the company’s brand at University level events.
What you need to have:
- Undergraduate degree in business or another related industry highly desirable.
- Membership of a recognised relevant accredited body is highly desirable.
- Excellent knowledge of HR, Financial products, relationship management
- Communication and inter-personal skills.
- Leadership and team management skills
- Must understand processes related to on-boarding and induction of the Alumni
- Understand facilitation with various senior stakeholders to ensure adequate support and resources are available to all Alumni Associates.
- Have handled responsibility for all alumni events throughout the calendar year and assisting with company events
Shubham Vishwakarma
Full Stack Developer - Averlon
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* 1–4 years of proven B2B IT sales experience.
* Mandatory experience selling IT Solutions, AI Solutions, ERP, CRM, SaaS, or Digital Transformation solutions.
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* Strong presentation, negotiation, and relationship-building skills.
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* Candidates will have the opportunity to work with international clients and gain exposure to global sales.
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* Only candidates currently residing in Mumbai should apply.
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Your Mission: The Role
solving for better.
You are a reliability-owning, hands-on solver. Not just a "break-fix engineer."
As a DRI (directly responsible individual) for our clients' most critical systems, you’ll be the go-to expert within the squad that ensures their environments are secure, reliable, and optimized 24/7. You will deliver measurable impact – improved uptime, faster response times, and real cost savings. Not just closed tickets. Not just alerts. Real outcomes you engineer yourself.
You will lead the charge on technical execution, from complex troubleshooting and root cause analysis to engineering proactive, automated solutions. This role is about building the future of reliable cloud operations and shipping it into today's production environments.
Your Responsibilities
what you will wake up to solve.
This isn’t a “manage tickets” role. You are the architect, the executioner and the DRI for our Cloud Managed Services GTM, deploying solutions that turn operational noise into hardened outcomes. Here’s how you’ll make your mark:
- Own Service Reliability: You will be the go-to technical expert for 24/7 cloud operations and incident management. You'll ensure strict adherence to SLOs by getting your hands dirty, leading high-stakes troubleshooting to deliver a superior client experience.
- Engineer the Blueprint: You'll translate client needs into scalable, automated, and secure cloud architectures. You will write and maintain the operational playbooks and Infrastructure as Code (IaC) that your squad uses every day.
- Automate with Intelligence: You'll lead the charge from the keyboard to futurify our operations. You'll embed AI-driven automation, predictive monitoring, and AIOps into core processes to eliminate toil and preempt incidents.
- Drive FinOps & Impact: You'll own the technical execution of the FinOps framework. You will continuously analyze, configure, and optimize cloud spend for clients through hands-on engineering.
- Be the Expert in the Room: You'll share your knowledge through internal demos, documentation, and technical deep dives, representing the deep expertise that turns operational complexity into business resilience.
- Mentor & Elevate: You will be a technical mentor for your peers. Through code reviews and collaborative problem-solving, you'll help build a high-performing squad that lives the “Always Hardened” mindset.
Experience & Relevance
We are looking for future technology leaders, not just coders. We value raw intelligence, analytical rigor, and an obsessive passion for technology over any prior experience.
- Cloud Operations Pedigree: 3+ years of experience in GCP cloud infrastructure, with a significant portion in a cloud managed services.
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- Client Engagement: Ability to ask appropriate questions to get to the heart of an operational issue and win trust with stakeholders.
- Cross-Functional Catalyst: Thrive in multi-disciplinary teams, bringing together operations, security, and development teams.
- Repository builder: Creates reusable frameworks, IaC modules, and operational playbooks for scale.
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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
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- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
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- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
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- PHP Framework - At least 3 years experience in one of the following frameworks: Symfony, Laravel, Yii or Zend.
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- 6+ years of overall work experience, with 2+ years in managing SaaS solution implementation in a small/mid-size organisation (50 to 500 users)
- Conversant with best-of-breed SaaS solutions for the SME segment
- Proven ability to translate complex business requirements to an integrated solution landscape
- Strong program management, stakeholder management, and communication skills
- High degree of customer-focus
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- Opens and manages requisitions throughout recruiting lifecycle
- Manages candidate database, including resumes and applications
- Assesses recruiting service request and confirms talent needs with Business and Hiring Manager
- Identifies recruiting channels and target talent pools and conducts search for candidates
- Captures applicant information into recruiting database, maintaining database for future reference
- Prepares and shares candidate communications throughout recruiting lifecycle
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- Serves as a point of escalation for inquiries and redirects the resolution of complex or unusual talent acquisition inquiries to the Talent Acquisition COE
- Provides inputs on recruiting operations and execution improvements to Talent Acquisition Lead and Talent Acquisition COE
Strong experience on core Java (Version >=1.8 )
Strong experience on Spring ecosystem (Core, MVC, data, JPA, transaction management, security, AOP, Batch & Boot). Comfortable performing integration tests in Spring context.
Strong experience on JDBC and DB concepts.
Experience of TDD/BDD approach and prior experience working with CI/CD tools (Maven, Git, jenkins)
Strong experience on ORM (hibernate) and PL/SQL procedures
Knowledge of some of UI latest languages / frameworks ( Html5, Angular 4+)
Knowledge of SOA/Microservices (REST, Soap) and its challenges
Strong knowledge on APP server (Tomcat, Weblogic)
Strong knowledge on Microservices
Exposure on Digital stack
- UX/UI
- API
- Machine Learning
- Big Data
- Cloud/Docker/IaaS/PaaS
Knowledge on Java Swing
Experience delivering sound development, testing, implementation, deployment and support strategies in complex distributed environments.
Knowledge on production monitoring tools.
Good experience in leading change within a team, especially around testing and quality practices.
Team player, who relentlessly involves others and shares knowledge with them
Should have experience of participant in design reviews and code reviews.
Curiosity in all the latest trends and ready to do POCs with new technical stack
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon