End-user training Jobs in Delhi, NCR and Gurgaon

5+ End-user training Jobs in Delhi, NCR and Gurgaon | End-user training Job openings in Delhi, NCR and Gurgaon

Apply to 5+ End-user training Jobs in Delhi, NCR and Gurgaon on CutShort.io. Explore the latest End-user training Job opportunities across top companies like Google, Amazon & Adobe.

Communications Trainer - EdTech

Visionary Ed-tech Startup

Agency job

via Unnati by Prabha Ramamurthy

NCR (Delhi | Gurgaon | Noida)

1.5 - 4 yrs

₹5L - ₹7L / yr

Training and Development

Technical Training

End-user training

Client Management

Delivery Management

+4 more

Here is an excellent opportunity for people who are passionate about detail, quality, data, growth, and delivering engaging learning experiences!!

Our client is one of the largest online education company in India. It focuses on training the students to be industry-ready and providing expert knowledge through the convenience of the internet.

For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.

The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.

As a Communications Trainer - EdTech, you will be responsible to help the company with their mission in building a world-class computer science learning product for K12 students.

What you will do:

Assessing teacher-student interactions
Providing timely and accurate feedback to teachers
Maintaining a TNA
Developing learning modules on the basis on the TNA
Conceptualising and conducting VASS training and initiatives for teachers
Working closely with supervisors to ensure that training needs are being met
Participating in brainstorming sessions to establish key processes and structures
Aligning with the Quality and Operations Teams to identify areas of improvement and implement action plans

Candidate Profile:

What you need to have:

Minimum 1.5 years experience as a VASS assessor with demonstrated experience in training and monitoring customer-client interaction
A firm grasp of training delivery channels and methods
Data-driven with the ability to efficiently record and analyse data
Attention to detail with a focus on service-driven interactions
Exceptional written and verbal communication skills
Self-motivated and able to work in a dynamic, result-driven, and high-growth organization
Ability to meet strict deadlines and communicate timelines
Takes a sense of ownership
Capable of embracing unexpected change in direction or priority
A team player, with the ability to give and receive constructive feedback
Experience in EdTech is preferable but not mandatory
Familiarity with Computer Science/Coding is desirable

Here is an excellent opportunity for people who are passionate about detail, quality, data, growth, and delivering engaging learning experiences!!

As a Communications Trainer - EdTech, you will be responsible to help the company with their mission in building a world-class computer science learning product for K12 students.

What you will do:

Assessing teacher-student interactions
Providing timely and accurate feedback to teachers
Maintaining a TNA
Developing learning modules on the basis on the TNA
Conceptualising and conducting VASS training and initiatives for teachers
Working closely with supervisors to ensure that training needs are being met
Participating in brainstorming sessions to establish key processes and structures
Aligning with the Quality and Operations Teams to identify areas of improvement and implement action plans

Candidate Profile:

What you need to have:

Minimum 1.5 years experience as a VASS assessor with demonstrated experience in training and monitoring customer-client interaction
A firm grasp of training delivery channels and methods
Data-driven with the ability to efficiently record and analyse data
Attention to detail with a focus on service-driven interactions
Exceptional written and verbal communication skills
Self-motivated and able to work in a dynamic, result-driven, and high-growth organization
Ability to meet strict deadlines and communicate timelines
Takes a sense of ownership
Capable of embracing unexpected change in direction or priority
A team player, with the ability to give and receive constructive feedback
Experience in EdTech is preferable but not mandatory
Familiarity with Computer Science/Coding is desirable

Product On boarding Specialist

at Quick Dry Cleaning Software

1 video

2 recruiters

Posted by Vivek Saini

Noida sector 62, NCR (Delhi | Gurgaon | Noida)

2 - 5 yrs

₹2L - ₹4L / yr

Onboarding

Sales training

Technical Training

Training management

Account Management

Opportunity

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

Responsibilities

Take handover from sales by understanding customers' persona, their pain points and expectation.
Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers.
Guide users on product features and train them to use it effectively.
Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
Rigorously measure onboarding time and improve it continuously.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
Handover to Success and Support team after successful onboarding completion.
Maintain regular communications with clients about new feature developments and enhancements to product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
You should have spent a day at the laundry store to get live hands on experience.
You should have spent at least a week with the technical support team.

Within 3 months

You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona.
Start organizing customer information and track your interaction with them in various tools.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to complete the onboarding process independently.
Should be able to add value to the overall process alignment owning some initiatives.
Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to onboarding and show improvements.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Ready to work in US Shift in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Training Skills

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Take handover from sales by understanding customers' persona, their pain points and expectation.
Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers.
Guide users on product features and train them to use it effectively.
Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
Rigorously measure onboarding time and improve it continuously.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
Handover to Success and Support team after successful onboarding completion.
Maintain regular communications with clients about new feature developments and enhancements to product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
You should have spent a day at the laundry store to get live hands on experience.
You should have spent at least a week with the technical support team.

Within 3 months

You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona.
Start organizing customer information and track your interaction with them in various tools.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to complete the onboarding process independently.
Should be able to add value to the overall process alignment owning some initiatives.
Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to onboarding and show improvements.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Ready to work in US Shift in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Training Skills

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Bangla Teacher

at iTV Network

Posted by Garima Rana

Delhi, Gurugram, Noida, Ghaziabad, Faridabad, West Bengal

4 - 16 yrs

₹2.4L - ₹4.8L / yr

Bangla

bengali

Training and Development

Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
Taking On-line sessions
Providing instructions to Graphics team to ensure timely delivery of scripts.
Expert in providing online solutions
Guide students for preparation of NCERT modules
Overall responsibility of the script for quality adherence.

Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
Taking On-line sessions
Providing instructions to Graphics team to ensure timely delivery of scripts.
Expert in providing online solutions
Guide students for preparation of NCERT modules
Overall responsibility of the script for quality adherence.

Head of Pedagogy - Employability Training

Employablty Focused Edtech

Agency job

via Unnati by Veena Salian

Gurugram Delhi Noida

3 - 8 yrs

₹6L - ₹8L / yr

Training needs analysis

Training

Training and Development

Learning & Development

Education & Research Management

+2 more

Work in an Eduversity, that emphasizes on unique pedagogy and is facilitated by industry-aligned faculty members.

Our client is a one-of-its-kind business school operating in an asset-light model, creating industry-ready graduates for the past decade. It is disrupting India's higher education space by offering Pay after Placement MBA (UGC approved ) and PGDM (AICTE approved) programs, working on a unique placement first model - fees are collected only after placement is done and finalised.

They deliver industry integrated education leveraging modern technology with a focus on developing job-ready managerial professionals who can have a successful corporate career. It has established a 100% placement record to date and has over 200 companies namely Amazon, Swiggy, Decathlon, BigBasket, Jaquar, Reliance, Future Group, SBI and more visiting the campuses every year to hire fresh talent.

As a Head of Pedagogy - Employability Training, you will develop a deep understanding of the profile of the learner - attributes, behaviors, mindset and skill gaps.

What you will do:

Conducting ongoing market research to align the industry requirements with the learner’s skill gaps, learning needs and understanding the employability gap among the target segment
Guiding learning programs and outcomes through the lens of learner’s profile and behavior
Conducting research and recommendation processes to build a robust outcome-based learning architecture
Curating indicators, tools and tests that map the learning outcomes in the learning journey and beyond
Collaborating with cross-functional team members to ensure implementation of learning outcomes processes and systems
Analyzing ongoing student learning performance to validate the robustness of the learning methodology
Creating detailed insights for the content team to continually improve program curriculum through learning outcomes analysis

What you need to have:

Masters in Liberal Arts or related field and some prior experience in research and research methodologies
More than 3-4 years of progressive experience working in the education sector with some exposure to training development, pedagogy or research in the education sector
Knowledge of approaches, systems and processes in education (secondary or higher), including tech-enabled learning
Understanding of innovative pedagogies more specifically pedagogy of adult learning that enhances learning outcomes among students including pedagogical planning
Good hand in formative and summative assessment tools and techniques including assessment integrated lesson plan modules
System 2 thinker (as Kahneman describes)
Ability to think in the lines of structure, system and scale

Work in an Eduversity, that emphasizes on unique pedagogy and is facilitated by industry-aligned faculty members.

As a Head of Pedagogy - Employability Training, you will develop a deep understanding of the profile of the learner - attributes, behaviors, mindset and skill gaps.

What you will do:

Conducting ongoing market research to align the industry requirements with the learner’s skill gaps, learning needs and understanding the employability gap among the target segment
Guiding learning programs and outcomes through the lens of learner’s profile and behavior
Conducting research and recommendation processes to build a robust outcome-based learning architecture
Curating indicators, tools and tests that map the learning outcomes in the learning journey and beyond
Collaborating with cross-functional team members to ensure implementation of learning outcomes processes and systems
Analyzing ongoing student learning performance to validate the robustness of the learning methodology
Creating detailed insights for the content team to continually improve program curriculum through learning outcomes analysis

What you need to have:

Masters in Liberal Arts or related field and some prior experience in research and research methodologies
More than 3-4 years of progressive experience working in the education sector with some exposure to training development, pedagogy or research in the education sector
Knowledge of approaches, systems and processes in education (secondary or higher), including tech-enabled learning
Understanding of innovative pedagogies more specifically pedagogy of adult learning that enhances learning outcomes among students including pedagogical planning
Good hand in formative and summative assessment tools and techniques including assessment integrated lesson plan modules
System 2 thinker (as Kahneman describes)
Ability to think in the lines of structure, system and scale

Trainer Electric Vehicle

at DIYGURU.ORG

1 video

2 recruiters

Posted by Kamlesh Umale

Nagpur, Mumbai, Pune, NCR (Delhi | Gurgaon | Noida)

0 - 5 yrs

₹3L - ₹4L / yr

Teaching

Corporate Training

Technical Training

Role: Faculty at Japan India Institute of Manufacturing, Mehasana, Gujarat (Employed by DIYguru) Responsibilities: • To work as a faculty at Maruti Suzuki’s Japan India Institute of Manufacturing – Mehsana, Gujarat • Teach Electric Vehicle course to ITI Students. • Maintains service operations by inspecting and maintaining electric vehicle. Eligibility: • B. Tech. (Graduate) / M.Tech. / PhD • 0-5 years of Experience • Ex-Serviceman from Defence / Officers & JCO’s Preference: • Have experience of working in Electric Vehicle Industry / Startup • Made DIY Projects on Electric Bicycle / Bike / Car • Knowledge about different Electric Vehicle Components like Motors, Motors Controller, Battery, Battery Management System • Problem Solving attitude, Time management and dealing with students. Growth Opportunity: • Will be hired by Maruti Suzuki for it’s Engineering workforce as a part of it’s Electric Vehicle Manufacturing Plan 2020. About Company DIYguru DIYguru is India’s no. 1 Maker’s Learning Platform for Electric Vehicle Industry. They provide online courses and DIY projects in the Field of Electric Vehicle and Future Automotive Industry Technologies. Online Course : https://www.diyguru.org/course/electric-vehicle Maruti Suzuki India’s largest carmaker Maruti Suzuki will start making its first affordable electric vehicle (EV) by 2020 based on technology from parent Suzuki Motor, ahead of products developed in partnership with Toyota. The company and its parent are focusing on in-house capabilities but are also looking for partners to put in place the ecosystem for electric vehicles. Japan India Institute of Manufacturing – JIM Taking the opportunity of Prime Minister Abe’s official visit to India, METI introduced four JIMs and one JEC, which were opened between July and September this year based on the Manufacturing Skill Transfer Promotion Programme signed by METI and MSDE in November 2016, and screened a video at the summit session. Japan-India Institute for Manufacturing: An institute where a Japanese company directly teaches the discipline and attitude required at a manufacturing site and practical skills to young people in India to train future floor shop leaders Japanese Endowed Courses: A course that a Japanese company offers to a university in India for practical professional education in the manufacturing field JIM, Mehsana in collaboration with DIYguru, India’s Maker’s Learning Platform and skill partner for NITI Aayog, Electric Vehicle Summit is going to offer EV training to students who are enrolled in Japan India Institute of Manufacturing. The course duration will be of 6 months, the motive is to prepare a workforce which will cater to the increasing demand of Electric Vehicle Engineers in India.

Get to hear about interesting companies hiring right now

Follow Cutshort

Why apply via Cutshort?

Connect with actual hiring teams and get their fast response. No spam.

Find more jobs

Get to hear about interesting companies hiring right now

Follow Cutshort