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Job Title: Customer Support Executive
Location: On-site – Lower Parel, Mumbai
Company: Torero Softwares Ltd
Timings: Monday to Saturday, 10:00 AM – 7:00 PM
About the Role
We are looking for Customer Support Executives to assist clients who are already using our software. You will receive calls from customers and help them with questions about using the software, billing, accounting, and GST. This role is perfect for someone who enjoys solving problems, guiding clients, and providing friendly support over calls.
What You’ll Do
- Answer client calls and solve software-related queries.
- Guide clients on billing, accounting, and GST features.
- Provide online support and training when needed.
- Keep clients happy with clear and friendly communication.
Who We’re Looking For
- Commerce Graduate (Freshers with accounting knowledge are welcome), or
- 12th Pass (Commerce) with 6+ months customer support experience.
- Basic knowledge of accounting and GST.
- Good communication and problem-solving skills.
- Comfortable handling client systems online.
Why Work With Us
- Join a growing healthcare software company.
- Learn software support and client management hands-on.
- Friendly team with opportunities for career growth.
Apply Now
Required skills and experience
• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)
• Master’s degree a plus
• 3-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.
• Excellent problem-solving/troubleshooting skills, fast learner
• Strong knowledge of Unix Administration.
• Strong scripting skills in Shell, Python, Batch is must.
• Strong Database experience – Oracle
• Strong knowledge of Software Development Life Cycle
• Power shell is nice to have
• Software development skillsets in Java or Ruby.
• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have
This role holder is responsible for end to end management of
the brand including profitability and growth
Qualification & Experience
Post-Graduation in Management (from a Premier institute)
Experience of 4 to 5 years in Digital Marketing
FMCG experience is preferable
Key Deliverables of the Role
Responsible for Launching & Brand building of the assigned brand
Responsible for growth and profitability of the Brand
Develop social media and influencer strategy for the brands
Consumer Insighting for brand strategy
Create and execute a holistic content strategy for Digital First Brands
Lead communication development on the brand
Create Brand equity and loyalty among target consumers using innovative methods
Key responsible area-
- Work closely with Project Managers and other members of the Development Team to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
- Attend client meetings during the sales process and during development.
- Work with clients and Project Managers to build and refine graphic designs for websites.
- Convert raw images and layouts from a graphic designer into CSS/XHTML themes.
- Determine appropriate architecture, and other technical solutions, and make relevant recommendations to clients.
- Communicate to the Project Manager with efficiency and accuracy any progress and/or delays.
- Engage in outside-the-box thinking to provide high value-of-service to clients. Alert colleagues to emerging technologies or applications and the opportunities to integrate them into operations and activities.
- Be actively involved in and contribute regularly to the development community of the CMS of your choice. Develop innovative, reusable Web-based tools for activism and community building.
Design test plans, write test cases, review functional requirement documentation, and present test strategies for team review
- Conduct integration, regression, ad-hoc, and edge-case testing as part of release cycles
- Analyze complicated software system and design a strategy to test this system
- Understand and represent customer needs in product feedback discussions
- Participate in release management and post deployment testing
- Work closely with developer team to ensure proper test coverage is done
- Documentation and Release cycle
Job Profile Requirement :
Experience of testing web applications, mobile applications.
- Knowledge of Responsive Testing
- Working knowledge of functional, GUI, Performance and Regression testing
- Strong knowledge of QA procedures, principles, and tools.
- Strong verbal and written (technical) communication skills to explain bugs and other issues identified and produce bug reports, documentation and feedback to both product owners and software developers.
- Ability to work in an environment of perfection and compliance to web standards and high design quality benchmarks.
- Strong organisational and time management skills - know what you need to do, and DO IT!
Candidates from Maharashtra will be preferred who will be ready to relocate to Mumbai.
Experience - 2+ yrs
Salary - depending on the experience and max upto 10 LPA
Immediate joiners preferable.
Working as part of the Aurum PropTech digital team, the right candidate will spearhead our digital product proposition as a product manager and will be responsible for product planning, delivery and marketing throughout the product lifecycle. The right candidate will develop a strategy, vision and roadmap for the product based on input from internal stakeholders, customers, market research and their industry insight. They will work closely with Development/Engineering and other teams to deliver products that align with this vision, meet market needs and are delivered to a consistently high-quality standard. They will develop a forecast for the product based on input from marketing, sales, market analysts and their own experience and manage its delivery. They will identify the key benefits and value of products. This will be used to create and maintain marketing plans and collateral (including web updates, product training materials, pricing strategy and sales training).
The role will work with our leadership and management team across all relevant commercial and operational functions, to understand commercial objectives, gather and evaluate ideas and feedback, and define product features. There are several product initiatives at differing stages of development, and the role will ensure these are managed and delivered successfully, whilst becoming a key contributor to the ongoing product strategy.
Product Manager Responsibilities:
• Define the product strategy and roadmap for our flagship digital products; Develop the business case for new products, improvements to existing products, and business ventures.
• Manage the product throughout its lifecycle from concept to end-of-life
• Collect, manage and maintain traceability of requirements from all stakeholders across product releases
• Write the business case for investments and gain internal approval
• Propose a product marketing plan and budget and then deliver against it
• Write Product Requirements and Market Requirements documents
• Work with internal stakeholders and third parties to assess and establish partnerships
• Be the recognized expert in the business on the product, the market, relevant technology and the competition.
• Develop core positioning and messaging for the product
• Perform product demos to customers and develop relationships with key clients for the B2B segment
• Be a key stakeholder as part of the product team to ensure delivery of agreed objectives
• Set pricing to meet revenue and profitability goals
• Monitor, report and improve product performance
• Brief analysts and the press
• Run trials and MVPs, develop and deliver go-to-market launch plans
• Channel management and support
• Commission market and competitor research
• Promote the product to sales teams through sales training sessions, webinars, newsletters and other mechanisms
• Develop and deliver training to technical sales support
• Manage development and marketing projects to deliver to plan
• Collate feedback from sales and customers, & brief and train the sales force at quarterly sales meetings
• Represent the voice of the customer in senior-level management meetings
• Evangelize the product internally and externally
• Be recognized as a leader in the business and build relations with business stakeholders
• Deliver regular (e.g. monthly) volume, revenue and profit forecasts
• Brief press and analysts and go on press tours
• Runs pilot programs during the qualifying phase with almost final products and samples, in an agile environment.
What we are looking for:
Essential Skills
• Minimum of 5+ years experience as a Product Manager or Product Marketing Manager
• Proven experience in Agile product development
• Demonstrated success defining and launching excellent products
• Excellent written and verbal communication skills
• Technical background, with experience in API and SaaS product development, desired.
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Examples and at least one sample of an effective document delivered in the past
• Experience in a B2C / B2B SaaS Business (Industrial experience of working in PropTech would be a major advantage)
• Experience in a client-facing role
• Results and data-driven mindset, a self-starter that is excellent at multi-tasking
• This is a great opportunity for a Product Manager who loves disruptive technology in a business that is scaling rapidly - Opportunities to work for a profitable startup do not come around often!
Qualifications
➢ Bachelor's Degree
➢ MBA preferred
Development Values
New technology is exciting, but at Aurum PropTech we recognize that people are the key to our successful digital transformation. We are creating a workplace where they can focus on high-value, strategic work, high-rewarding career paths and be inspired to enhance our client’s digital services - with an Agile mindset.
This is a fantastic opportunity to join a fluid and fast-paced organization offering an attractive working environment both in terms of work type, technologies and projects. It’s somewhere you can thrive, grow and be challenged. The program is currently at its nascent stage and will entail owning a challenging and fulfilling role using cutting-edge technology. We will be willing to invest in relevant training for the right candidate.
COME JOIN US as we empower our teams with digital skills.
Working on debt raising transactions and other Treasury related activities
Gathering and synthesizing financial and operating information about companies and industries;
Syndication of long- term and short-term debt for corporate customers, and designing, financing and implementing structured products
Preparation of Financial Model, Information Memorandum, Project Reports and related documents
Preparation of Presentation and Pitch Books
Coordination and Liaising with bank/NBFCs/FIs
Maintaining and Developing New relationships with bank/NBFCs/FIs
Help leadership team with pitch-deck, debt-syndication and preparing presentation
Assisting in the legal documentation, due-diligence and closing process of the transaction through constant contact with the Clients and debt providers.






