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About MyOperator:
MyOperator, India's leading cloud communication platform, is expanding its reach, and we're looking for a driven individual to lead our channel sales efforts.
MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and play a pivotal role in our continued success!
Are you a results-driven and organized professional looking to take ownership of operational excellence? We are seeking an Executive - Operations and Admin to lead and strengthen our backend operations across telecom, data center, and vendor management domains. You will play a key role in optimizing resources, improving vendor performance, and driving operational strategies to support business growth.
Key Responsibilities:
- Conduct end-to-end procurement management of telecom resources, ensuring cost efficiency and service quality through strategic vendor partnerships.
- Manage data center operations by coordinating resource procurement, monitoring performance, and recommending improvements for scalability and resilience.
- Develop and implement vendor management strategies, including vendor evaluation, negotiation, onboarding, and performance review frameworks.
- Oversee and enhance technical troubleshooting processes related to assets and server infrastructure, ensuring minimal downtime and proactive maintenance planning.
- Handle and analyze internal and external operational queries received via the ticketing system, identify recurring issues, and propose process improvements.
- Streamline day-to-day administrative operations, propose SOPs, and ensure adherence to organizational standards for operational excellence.
- Support management in operational planning, vendor audits, and cost optimization initiatives.
- Collaborate with cross-functional teams to forecast operational requirements and align resource planning with organizational goals.
- Collect, organize, and prepare data from various internal and external sources based on requirements shared by the Management. Support decision-making through accurate data reporting and preparing dashboards.
Preferred Skills:
- Strong vendor management and negotiation skills.
- Ability to design and optimize operational workflows.
- Analytical mindset with a focus on process improvement.
- Technical knowledge of telecom and data center infrastructure.
- Proficiency in ticketing and reporting tools.
Skills:
- Strong oral and written communication.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Working knowledge of Google Data Studio, AWS QuickSight, or similar tools.
- Analytical mindset with ability to handle operational data.
- Vendor management and resource planning skills.
- Excellent networking, interpersonal, and resource management skills.
Experience: 3-5 year in backend operations.
Location Requirement: Candidates must be from Delhi/NCR only.
Work Environment:
- Work-from-office only, based in Noida, Sector 2.
- Willing to work flexible hours and roster-based timings (including Sundays).
- 6-day workweek.
- Availability to travel to data centers in different cities of India as needed.
Benefits
- Growth Opportunity: Strong potential for elevation to higher responsibilities, subject to performance.
- Work Benefits: Laptop and mobile reimbursements.
Together with the Head of Quality and Patient Safety, the Head of Quality and Patient Experience is
accountable for developing and driving the Trust’s strategy for quality, promoting the highest standards of
healthcare within the organisation. The role requires the post holder to communicate with staff at the highest
levels of the Trust and to engage with key local, regional and national stakeholder to inform development of
strategy and policy. Directly accountability to the Trust Board via the Chief Nurse and Medical Director, the
Heads of Quality provide vital assurance to the Board and its Committees that the Trust’s operations reflect
current best practice within the post holders’ designated areas of expertise and responsibility.
The Head of Quality and Patient Experience is the Trust lead for the following services:
- Care Quality Commission registration and compliance
- Clinical Audit and Effectiveness
- Patient Experience and Involvement• Complaints management
- Chaplaincy (Spiritual and Pastoral Care)
- Patient Affairs (Bereavement office)
- Voluntary Services
- Promoting inclusion and diversity in relation to patient care – including provision of translating and
- interpreting services
Qualifications and Training
• Educated to Bachelor Degree level in a relevant subject, or hold an equivalent level
professional qualification or equivalent experience at senior level - E
• Relevant leadership or management qualification - E
• Evidence of strong and recent commitment to relevant ongoing professional development
Responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage, and related software and hardware
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Strategic Activities · Develop the overarching network architecture to enable smooth functioning of all Client's systems across the nation · Design the overall infrastructure strategy for Client, optimizing costs and value delivered · Provide periodic reports to the CDTO and senior leadership on network and infrastructure costs, implementation, adoption, etc. · Design and create policies pertaining to IT Asset Management, audits, service and maintenance of networks, software and hardware · Act as the custodian for all network and infrastructure related policies for the organization · Support team in negotiating competitive pricing for software licensing/purchase, hardware leasing/purchase, etc.; ensure IT assets purchases are within the budget
Infra & Network Architecture · Define, develop, and implement infrastructure optimization and evolution strategy · Identify and develop a strategy to mitigate risk and increase productivity · Develop the organization’s end-user technology vision and translate it into actionable goals · In partnership with IT leadership and cross-functional stakeholders, develop and implement strategic roadmaps for Client's digital architecture · Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly · Identify future challenges in the end-user technology landscape and develop mitigation strategies Network Management · Overlook the management of the infrastructure, connectivity across our airport's network, all airport technology, and several mission-critical business support applications for hassle-free computing · Determine appropriate Network services and solutions for all business divisions · Head and manage the infrastructure network and security operation teams while maintaining the infrastructure and optimizing architecture security Cloud Services Management · Head and manage the infrastructure (System, Cloud) teams and security operation teams while maintaining the infrastructure and optimizing architecture security · Lead transitioning of the enterprise to a collection of shared infrastructure solutions (Azure, GCP and on-premises) including productivity suite, groupware, telephony, network, security-related solutions, and virtual server infrastructure Vendor Sourcing & Management · Manage relationships with various technology vendors and contract agreements to ensure technically and economically efficient products and services are provided Application Management · Ensure new infrastructure transitions are compliant with current applications, commercials involved in their upkeep, and overlook the future need of applications and their upgrades Team Management · Lead the technical team and head collaboration between Business Users and software providers to build infrastructure and network solutions · Support, nurture, and develop the team members’ skills in all infrastructure and network architecture innovation aspects |
- Skills Required for the role
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Strong Leadership capabilities |
Excellent Analytical and Delivery skills |
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Strong interpersonal and communication skills |
Solid understanding of key architecture concerns meeting cross-functional needs |
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Stakeholder management skills |
Strong Problem-Solving approach |
BASIC QUALIFICATIONS
- BS level technical degree or equivalent professional
- Skills to represent AWS ProServe well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
- Demonstrated ability to think strategically about business, product, and technical challenges
- ·Highly technical and analytical, possessing 15 or more years of IT implementation experience
- ·Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required
- Hands on experience in infrastructure implementation
- Automation skills python, powershell knowledgeand cloud formation template
- Strong experience in Architecture, designing and migrating applications on the AWS platform
- Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)
- Experience working with customers, partners or third-party developers
- Strong verbal and written communications skills and ability to lead effectively across organizations
PREFERRED QUALIFICATIONS
o Demonstrated success as a Cloud Infrastructure architect or consultant working with various platforms
o Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability
o Cloud certifications
o Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment
o Presenting at public events such as technology conferences, hackathons, blogging, writing on technical forums, etc.
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