Together with the Head of Quality and Patient Safety, the Head of Quality and Patient Experience is
accountable for developing and driving the Trust’s strategy for quality, promoting the highest standards of
healthcare within the organisation. The role requires the post holder to communicate with staff at the highest
levels of the Trust and to engage with key local, regional and national stakeholder to inform development of
strategy and policy. Directly accountability to the Trust Board via the Chief Nurse and Medical Director, the
Heads of Quality provide vital assurance to the Board and its Committees that the Trust’s operations reflect
current best practice within the post holders’ designated areas of expertise and responsibility.
The Head of Quality and Patient Experience is the Trust lead for the following services:
- Care Quality Commission registration and compliance
- Clinical Audit and Effectiveness
- Patient Experience and Involvement• Complaints management
- Chaplaincy (Spiritual and Pastoral Care)
- Patient Affairs (Bereavement office)
- Voluntary Services
- Promoting inclusion and diversity in relation to patient care – including provision of translating and
- interpreting services
Qualifications and Training
• Educated to Bachelor Degree level in a relevant subject, or hold an equivalent level
professional qualification or equivalent experience at senior level - E
• Relevant leadership or management qualification - E
• Evidence of strong and recent commitment to relevant ongoing professional development
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