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Key Responsibilities
Instructional Design & Development
● Lead the end-to-end instructional design process to create engaging, scalable, and user-centric learning content.
● Develop training materials, including e-learning modules, videos, instructor-led training (ILT), virtual ILT (vILT), guides, and job aids.
● Ensure all training content aligns with adult learning principles, industry best practices, and company objectives.
SaaS Integration Training
● Design and deliver training programs focused on SaaS platform integration, API usage, and customization workflows.
● Translate complex technical concepts into clear, actionable learning solutions for both technical and non-technical audiences.
● Collaborate with product and engineering teams to stay updated on platform updates, integration capabilities, and best practices.
Leadership & Collaboration
● Manage and mentor a team of instructional designers, ensuring quality and consistency in deliverables.
● Act as the primary point of contact for stakeholders to assess training needs and define learning objectives.
● Collaborate with customer success, product management, and marketing teams to align training with customer journeys.
Technology & Tools
● Utilize authoring tools such as Articulate Storyline, Adobe Captivate, or similar to create e-learning modules.
● Leverage Learning Management Systems (LMS) to manage and distribute content effectively.
● Integrate multimedia elements, interactive simulations, and assessments into training materials to enhance engagement.
Metrics & Improvement ● Monitor and evaluate the effectiveness of training programs through learner feedback, performance data, and completion rates.
● Continuously iterate on learning content to improve quality and relevance.
● Collaborate with various internal teams (e.g., engineering, product, marketing, support) to incorporate customer insights and real-world use cases into training content, ensuring that all learning solutions meet both business and customer needs.
● Align training content with business and customer success goals, ensuring measurable impact on product adoption, customer satisfaction, and retention. Regularly assess the effectiveness of training programs to optimize learning outcomes and business results.
● Utilize an agile instructional design approach to quickly adapt training content in response to evolving product features, customer feedback, and business requirements. Regularly update and improve course materials to keep pace with product updates.
● Oversee project timelines, resource allocation, and delivery of training initiatives to ensure on-time, high-quality outputs. Manage competing priorities and coordinate with stakeholders to maintain project alignment.
Required Qualifications
● Bachelor’s degree in Instructional Design, Education, or a related field (Master’s preferred).
● 9+ years of experience in instructional design, with at least 3 years in a leadership role.
● Proven experience in creating training for SaaS platforms, particularly in integration and API-based workflows.
● Strong knowledge of adult learning principles, instructional design methodologies, and learning technologies.
● Proficiency with authoring tools (e.g., Articulate 360, Adobe Captivate), video editing tools, and graphic design software.
● Familiarity with LMS platforms and SCORM-compliant content.
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Working with key stakeholders and subject matter experts to help design and develop training interventions that incorporate best practices in behavioural and cognitive sciences to effectively address business and performance issues.
- Assisting in designing and developing learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, and blended instruction, Simulations & Gamified.
- Creating engaging learning activities and compelling course content
- Working with subject matter experts to identify the target audience’s training needs
- Visualizing instructional graphics, the user interface, and the finished product
- Analyzing and applying trends and best practices in learning technologies and instructional design
- Providing exercises and activities that enhance the learning process
- Creating supporting material/ media (audio, video, simulations, role-plays, games, etc)
- Maintaining project documentation and course folders
What you need to have:
- Graduate in any stream
- Good command over the English Language
- Creativity, Research Skills
- People Skills, Time Management Skills
- Flexibility
- Adobe Captivate
- Adobe Photoshop
- Adobe Illustrator
- Powtoons
- Addon - Camtasia, After effects, HTML 5