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● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on
- OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
- OWASP TOP 10 vulnerabilities and their mitigations
- Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
- Understand/modify exploit code and find logical security flaws in applications
- Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
- To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.
What do we expect from you?
1) Brainstorming with the business development team to create a new project and sales strategy.
2) Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process.
3) Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.
4) Maintaining a pipeline of all sales administration using CRM software.
5) Work on targets and under pressure as this is a hardcore sales profile.
6) Be on calls and counsel students throughout the day.
In today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.
Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.
As a Assistant Manager Content, you will be responsible for creating impactful content across all digital platforms.
What you will do:
- Translating complex communication to Intuitive, engaging and effective form
- Writing marketable content on all digital domains
- Being responsible to audit and edit content
- Regularly producing content as per need and requirement
- Thriving in a fast-paced, dynamic environment and prioritizing and pivoting accordingly to the current work demand
- Generating fresh story concepts, narrative arcs, and creative themes
- Creating content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms
- Working closely with brands globally
- Actively engaging in social media to promote our brands & content
Desired Candidate Profile
What you need to have:- Ability to think beyond operational hurdles
- Ability to manage simultaneous projects and meet deadlines with agreed timelines & parameters
- Prior experience working in an early-stage start-up
- Proficiency in MS Excel and/or Google spreadsheets
- HTML & Java script. Experience with basic GMB etc. PHP exposure. Willingness to work on app and plug –ins etc is welcome.
- Custom Module development
- Front End Development skills (any of below):
- HTML5, PHP
- Shopify
- Magento (1.x & 2.x)
- Big Commerce
- Wordpress
- Server Setup
About the Role
If you have a reputation for building rapport, the business acumen to undertake development with an eye for market expansion and can think creatively to find the ideal solution, we welcome your submission.
Your mission at ProApp
Customer facing: You will be connecting with customers directly to understand their experience and come up with best possible solutions for the business to grow.
Collaboration with multiple teams: You will work closely with multiple teams at ProApp to ensure smooth functioning of all the activities that leads to building a strong relationship with Customers.
Generate new business: This is an interesting activity where you play an important role of bringing a new customer leads on board from scratch.You will be required to Generate and Develop new business opportunities through various Lead Generation methods.
Requirements
Requirements to be a part of the PRO Team:
Approach - Willing to learn everyday and always ready to take on new challenges to grow.
Driven – extremely self-motivated with a diligent work ethic.
PS: You’re a bonafide hustler who never gives up
Honest - High level of integrity and strong commitment to build a successful pipeline Strong Stakeholder management and communication skills.
It would be great if you have some experience working in Sales/Business Development roles. If not, we are ready to train you if you have excellent communication skills and eagerness to learn.
Benefits
Why you should apply:
If you want to be play an important role in ProApp's future growth - It’s arguable that the offered position is the most important we have. If you are looking to jetpack your career and be valued for your commitment to hard work, this is the place. Work with the founding team directly: You will work directly with the Product Manager of the company, as a trusted alley to build in/outbound sales and drive qualified leads. Learning and Development: If learning and growing at a good pace is in your checklist then you are in the right place. We care about your growth and will provide you with responsibilities and opportunities to help you reach closer to your goal.
- Design and Build sophisticated and highly scalable apps using flutter.
- Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
- Translate and Build the designs and Wireframes into high quality responsive UI code.
- Write efficient queries for core Data.
- Explore feasible architectures for implementing new features.
- Resolve any problems existing in the system and suggest and add new features in the complete system.
- Suggest space and time efficient Data Structures.
- Follow the best practices while developing the app and also keeping everything structured and well documented.
- Document the project and code efficiently.
- Manage the code and project on Git in order to keep in sync with other team members and managers.
- Interact with the Product Manager to help understand end-user feedback.
- Ensure security guidelines are always followed while developing the app.
- Suggest new features and/or enhancements.
- Maintain software through product lifecycle including design, development, verification and bug fixes.
- Resolve all the bugs in a timely manner.
- Execute app verification protocol.
- Follow company policies and quality procedures to ensure quality product deliverables.
- If you have experience with Bluetooth Low Energy (BLE) based devices and related applications please highlight the same in your resume
Horizzon is looking for Sr. PHP Developer having 4-5 years of experience. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.
Horizzon is a leader in eLearning Technology space and has been delivering innovative solutions for last 10 years. For more details, please visit https://www.horizzon.com
Requirement
- 3-6 years of hands on experience in PHP & MySQL
- Expertise in MVC Frameworks (Yii 2.0 OR Laravel)
- Good knowledge of JQuery, JavaScript, AJAX, HTML5, CSS3
- Expertise in REST APIs & JWT tokens
- Proficient understanding of version control repository tools, such as BitBucket or Github
- Experience using AWS Cloud, especially AWS S3 and Cloudfront.