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Job Details for Service Manager

Job Title              : Service Engineer

Department      : BMS (Building Management System)

Location              : Mumbai/Pune/Banglore

Experience        : 3-5 Years in BMS Service Industry

Desired Qualification: Diploma, Degree in Engineering

Skills Required : _______________

Salary                   : As per Company Norms

Job Overview:

BMS Service Manager is responsible for overseeing the operation, maintenance, and optimization of building management systems, which control and monitor various aspects of building. The role is important for ensuring the smooth functioning of a building's systems and providing service and Operation support.

Responsibilities:

Ø Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

Ø Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.

Ø Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

Ø Oversee the delivery of preventative and corrective maintenance services for BMS systems.

Ø Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

Ø Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

Ø Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

Ø Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

Ø Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

Ø Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

Ø Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

Ø Maintain accurate records of maintenance activities, service reports, and equipment performance.

Ø Generate regular reports for clients and management on system status, service outcomes, and energy usage.

Ø Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

Ø Assist with the development and management of the BMS service department's budget.

Ø Ensure that service operations are cost-effective and within the budget while maintaining high standards.

Ø Identify areas for continuous improvement in BMS services and processes.

Ø Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

EXCITED ABOUT YOUR TASKS? 

       ● Connect with potential clients to evaluate needs or promote products and services 

       ● Meeting or exceeding sales goals 

       ● Negotiating all contracts with prospective clients 

       ● Helping determine pricing schedules for quotes, promotions, and negotiations 

       ● Preparing weekly and monthly reports 

       ● Giving sales presentations to a range of prospective clients 

       ● Coordinating sales efforts with marketing programs 

       ● Understanding and promoting company programs 

       ● Obtaining deposits and balance of payment from clients 

       ● Preparing and submitting sales contracts for orders 

       ● Maintaining client records 

       ● Answering client questions about credit terms, products, prices, and availability.

WILL YOU NEED TO SUCCEED? 

       ● Bachelor’s degree in business or management 

       ● Successful track record in B2B sales and negotiation 

       ● A commitment to excellent client service 

       ● Excellent verbal and written communication skills 

       ● Proficiency with data analysis, forecasting, and budgeting 

       ● Proven ability to plan and manage resources 

       ● Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.  

• A minimum of 4-10 years of experience into data integration/orchestration services,  service architecture and providing data driven solutions for client requirements 
• Experience on Microsoft Azure cloud and Snowflake SQL, database query/performance tuning. 
• Experience with Qlik Replicate and Compose tools(Change Data Capture) tools is considered a plus 
• Strong Data warehousing Concepts, ETL tools such as Talend Cloud Data Integration tool is must 
• Exposure to the financial domain knowledge is considered a plus. 
• Cloud Managed Services such as source control code Github, MS Azure/Devops is considered a plus. 
• Prior experience with State Street and Charles River Development ( CRD) considered a plus. 
• Experience in tools such as Visio, PowerPoint, Excel. 
• Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus. 
• Strong SQL knowledge and debugging skills is a must.

About Company:

ZyBiSys is a leading IT services & cloud hosting company specialized in delivering innovative technology solutions to top FinTech customers across the globe. We leverage a comprehensive range of Public cloud platforms, including AWS, Azure, Google Cloud, and our proprietary private clouds powered by VMware and OpenStack. Our expertise in cloud computing, combined with our deep understanding of the FinTech sector, enables us to offer tailored solutions that drive efficiency, scalability, and security for our clients.

At ZyBiSys, we are committed to empowering businesses with cutting-edge technology and unparalleled service. Our team of skilled professionals is dedicated to helping clients navigate the complexities of the digital landscape, ensuring they achieve their strategic objectives and maintain a competitive edge. Join us and experience the future of Cloud Technology with ZyBiSys.

Job Description:

We are seeking a skilled and motivated Openstack Administrator to join our team. The ideal candidate should have a strong hands on experience in Openstack solution design, deployment, and administration. You will be responsible for implementing and optimizing Zybisys private cloud as per the business requirements across all our datacenters.

Technical Skills :

• Active OpenStack contributors to the open-source communities will be highly recommended.
• Proven experience in designing and implementing production-ready multi-region OpenStack cloud infrastructure, ensuring high availability, scalability, and reliability across multiple datacenters.
• Strong experience in Kubernetes base Openstack Deploy, Configure, and Management of OpenStack Keystone, Nova, Neutron, Cinder, Glance and other services.
• Hands-on experience in deploy production-ready CEPH storage clusters and provision for Block Storage, File Storage and Object Storage.
• Good working experience in Ansible, and Terraform tools to automate regular tasks and eliminate human dependency.
• Extensive experience in setting up and managing performance monitoring systems for OpenStack & CEPH environments using tools such as Nagios, Prometheus, Zabbix, and OpenTelemetry.
• Perform regular upgrades and patch management for OpenStack platform to ensure stability and reliability.
• Good understanding of implementing security measures and best practices to protect customer infrastructure and workloads.
• Hands-on experience in handling production troubleshooting, incident management and customer escalations.

Knowledge :

• Good knowledge in IPv4, IPv6, VLAN, VXLAN, Bridging, routing, IP Tables, DNS, DHCP.
• Good understanding of Openstack load balancer, OpenvSwitch, NFV, SDN, VPN, GRE and Edge networks.
• Understanding of DevOps practices and knowledge in using tools like Jenkins, Git, and Bitbucket for CI/CD deployment.
• Any of the programming skills such as Python, GO, Ruby, and RestAPI are added advantage for the role.

Interpersonal Skills :

• Excellent verbal and written communication skills for collaborating with cross-functional teams and documenting solutions.
• Strong analytical and problem-solving abilities to diagnose and troubleshoot issues effectively.
• Commitment to staying updated with the latest developments in relevant areas such as Openstack, Ceph and industry trends.

Education & Experience:

• Bachelors degree in Computer Science, or any other related field.

Core Responsibilities :

● Be able to create a pipeline of leads based on the target parameters set by the organization, conduct ongoing market research to identify opportunities and map prospects, identify decision makers and effectively reach-out to them.

● Identify business opportunities by prospecting / evaluating contactee’s position in the industry; researching and analyzing sales options.

● Learn how Sigma Infosolutions works from the ground up and build the foundation for your career with us;

● Be the first point of contact for the company, responsible for developing prospects

● Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

● Profile strategic accounts identifying key individuals, researching and obtaining business requirements and presenting solutions to start the sales cycle

● Set appointments for Sigma Infosolutions sales team when a lead reaches a qualified stage leading to hand-off to sales teams

● Research your target companies and prepare executive summaries to turn your Sales Executive into a guru ahead of their calls;

● Drive attendance for webinars and live seminars, set meetings for conferences

● Collaborate with sales and marketing team members on strategic sales approach

● Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application

● Good understanding of tools and processes for market research and lead generation through Email Campaigns, LinkedIn, Cold calling etc.

● Follows up and maintains relationships with new leads and existing potentials by providing support, information, and guidance; researching and recommending new opportunities.

● Collate, Manage and generate report day-to-day data related to prospects,

opportunities, proposals, etc. using formats and tools prescribed by the team.

● Market Company’s posts on Social Media Platforms & Competition research about the services being offered by the company

● Experience in IT services sales for the International Market with preference to USA

● He/She should be highly self-motivated, target driven and able to work independently

Requirements / Skills / Need to have:

● 6+ years of successful experience in telemarketing, preferably in IT solutions / services (Candidates with experience in either ecommerce / fintech solutions will be preferred)

● Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence

● Demonstrated success in prospecting through Sales Navigator - LinkedIn, Personalised emails, Emailer Campaigns

● Highly organized with good time management skills.

● Strong attention to detail and Great active-listening skills.

● Ability to maintain a positive attitude in the face of rejection or criticism.

● Experience collaborating with internal and cross-functional teams.

● Extremely self-motivated with a diligent work ethic

● Great number sense and mathematical ability.

● Strong desire and ability to move up within the sales vertical of the organization

● High level of integrity and strong commitment to building a successful company

● Ability to work independently as well as part of a team in a fast-paced environment

● Adept computer skills including proficiency with Microsoft Office

● Experience with CRM applications like ZOHO, Hubspot or Salesforce

● Bachelor’s degree strongly preferred, high school diploma or equivalent required

● Aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts

● Promotes a strong sense of urgency for reaching goals and key deliverables. Acts without being told what to do. Brings new ideas to the company

● Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead

● Drive, Grit, Team Oriented: strong desire to compete and win

● BA/BS/MBA degree or relevant experience

● Experience in planning, call control, opportunity qualification, account development

● Excellent telephone presence with demonstrated skills including the ability to engage in meaningful conversations

● Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment

Around 4 years of experience in creating and implementing Web-based products using REST

API, Node.js, Angular/ React, any database MySQL or No SQL.

Ability to work in an Agile, fast-paced environment, and learn rapidly.

Bachelor degree in computer science, computer engineering or similar.

Experience creating front end applications using HTML5, Angular, LESS/SASS

Hands-on experience with JavaScript Development on both client and server-side

Experience with modern frameworks and design patterns, minimum two-year experience

with MEAN Full stack paradigm

Experience with cloud technologies is a plus

Writing clean, readable, and easily maintainable code.

Must have knowledge of project/task management tools like Jira

Familiarity with Version Control tools like Bitbucket, Git etc..

Basic Knowledge or experience in Testing (Unit and functional) preferred.

Build features and applications with responsive design

Understanding of UI, cross-browser compatibility, and web standards.

Good English communication skills, written and spoken.

Able to work with minimum supervision as well as perform under pressure and meet

Deadlines.

Able to work from our office in Vidyaranyapura, Bangalore.

• 2+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Director Sales - Operations (EdTech Startup - Relevel Unacademy)

About Relevel :

- Ability to solve problems across functions in a very short span of time

- Bunch of passionate folks as colleagues

- Best in industry employment benefits

Responsibilities : 

- Developer responsibilities include, but are not limited to the following:

- Experience as a Sun Certified Java Developer with proven hands-on Software Development experience. We use Java 8

- 4-10 years java development experience with JSE/JEE, Java-based Micro-services framework, and implementation, Spring framework, Hibernate framework, SQL, etc

- Hands-on experience on Spring boot & SPARK Microservices and OSGi specifications

- Strong knowledge of micro-service logging, monitoring, debugging, and testing

- Implementations experience of micro-service integration, packaging, building automation, and deployment

- At least two years experience in SOA & Microservices based process applications using BPM (Activiti/JBPM/Camunda)

- Object-Oriented Analysis and design using common design patterns.

- Insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc)

- Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)

- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC, Spring Boot)

Qualifications: BS/MS degree in Computer Science, Engineering or a related subject and a minimum of 8 years of professional work experience in a mid-d or large corporate Information Technology environment. Highly organized and detail-oriented, with the ability to keep multiple projects and client engagements active at once. Comfort with ambiguity and ability to navigate uncertainty.