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Location: Goregaon, Mumbai

Job Description:

We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.

Responsibilities:

1. Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
2. Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
3. Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
4. Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
5. Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
6. Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
7. Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
8. Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
9. Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
10. Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.

Qualifications:

1. Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
2. In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
3. Proven experience in managing and leading technical support teams.
4. Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
5. Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
6. Strong customer service orientation and a passion for delivering exceptional support experiences.
7. Demonstrated ability to drive process improvements and optimize support operations.
8. Familiarity with industry-standard support tools and systems.
9. Bachelor's degree in computer science, information technology, or a related field (preferred).

Main tasks

• Implementation, operating and monitoring of LS system solutions on-premise and in the cloud
• Analysis and sustainable troubleshooting of system failures
• Support in the area of information and IT security
• Maintenance and further development of IT infrastructure in the field of container infrastructure and orchestration as well as on-premise hardware
• Creating system installation documentation

Qualification profile

• Successfully completed training or studies in the field of IT
• Experience in operating on-premise, public, and private cloud solutions
• Young professionals are welcome
• Good English skills
• Knowledge in the following areas
• Citrix Virtual Apps and Desktops
• Citrix ADC VPX
• Virtualization (VMware)

Responsibilities:

• Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements
• Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation
• Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments
• Execute the Content Calendar by building and delivering on the roadmap set by the management
• Work closely with the creative teams to represent the content in the most suitable visual format
• Suggest ways to further improve the quality of the documentation

Requirements:

• Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication
• 0 to 2 years of experience in technical content writing
• Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content
• Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers
• Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics
• Ability to identify issues, challenges, and gaps associated with the content
• Ability to understand briefs and translate briefs into high-quality product collaterals
• Passion for technology, communication and strong understanding of the industry and organization’s mission
• Basic understanding of web technologies and programming languages to publish viral tech blogs
• Excellent command over written and verbal communication
• Adept at Multitasking, creative thinking and working independently

Head Kubernetes

Docker, Kubernetes Engineer – Remote (Pan India) 

ABOUT US

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate Technical consultant to be part of the training team and work with customers on DevOps Solution. You will be responsible for implementation and consultations related work for customers across SEA and India. We are looking for personnel with personal qualities like -

• Passion for working for different customers and different environments.
• Excellent communication and articulation skills
• Aptitude for learning new technology and willingness to understand technologies which he/she is not directly working on.
• Willingness to travel within and outside the country.
• Ability to independently work at the customer site and navigate through different teams.

SKILLS AND EXPERIENCE

ESSENTIAL SKILLS

• 3+ years of experience with B.E/ B.Tech, MCA, Graduation Degree with higher education in the technical field.
• Must have prior experience with docker containers, swarm and/or Kubernetes.
• Understanding of Operating System, processes, networking, and containers.
• Experience/exposure in writing and managing Dockerfile or creating container images.
• Experience of working on Linux platform.
• Ability to perform installations and system/software configuration on Linux.
• Should be aware of networking and SSL/TLS basics.
• Should be aware of tools used in complex enterprise IT infra e.g. LDAP, AD, Centralized Logging solution etc.

A preferred candidate will have

• Prior experience with open source Kubernetes or another container management platform like OpenShift, EKS, ECS etc.
• CNCF Kubernetes Certified Administrator/Developer
• Experience in container monitoring using Prometheus, Datadog etc.
• Experience with CI/CD tools and their usage
• Knowledge of scripting language e.g., shell scripting

RESPONSIBILITIES

First 2 months:

• Get an in-depth understanding of containers, Docker Engine and runtime, Swarm and Kubernetes.
• Get hands-on experience with various features of Mirantis Kubernetes Engine, and Mirantis Secure Registry

After 2 months:

• Work with Ashnik’s pre-sales and solution architects to deploy Mirantis Kubernetes Engine for customers
• Work with customer teams and provide them guidance on how Kubernetes Platform can be integrated with other tools in their environment (CI/CD, identity management, storage etc)
• Work with customers to containerize their applications.
• Write Dockerfile for customers during the implementation phase.
• Help customers design their network and security policy for effective management of applications deployed using Swarm and/or Kubernetes.
• Help customer design their deployments either with Swarm services or Kubernetes Deployments.
• Work with pre-sales and sales team to help customers during their evaluation of Mirantis Kubernetes platform
• Conduct workshops for customers as needed for technical hand-holding and technical handover.

Package: upto30 L

Office: Mumbai

Excellent understanding of ISO 270001 processes, IT systems infrastructure and best practices.

Working experience in emerging technologies like MS Azure, O365, SharePoint Online, Virtualization. 

Strong hands on experience on Fortinet, Cyberoam Firewall, Vlans, Active Directory & Domain Controller migrations.

Should have prior experience in Server, Network, OS Hardening/fine tuning of Security parameters/Infrastructure audits.

Excellent working knowledge of computer systems, security, network and systems administration, databases, NMS tool, data storage systems, CCTV and phone systems.

Able to configure Group Policies and Printer Management Able to connect machine to the Domain Controller Able to Install through Domain Controller.

Ability to Install and Configure Symantec/ Kaspersky Endpoint Security, Antivirus in Network and Standalone Environment.

Excellent communication and documentation skills.

Worked on SAN & NAS.

• Working with Managers to determine hiring needs for the business function team
• Sourcing potential candidates through online channels (e.g. social platforms and professional networks)
• Partnering with Recruiting firms
• Developing a strong relationship with various agencies and work with them to get the right candidates
• Developing strong stakeholder relationships (Hiring Managers) and maintaining effective communication channels
• Designing job descriptions and interview questions that reflect each position’s requirements
• Facilitating the initial conversation with all candidates
• Being the key contact for internal applicants
• Managing internal posting and employee referral programs
• Screening and recommending candidates to hiring managers, handling reference checks, HR round
• Collaborating with stakeholders to improve and streamline the talent acquisitions processes and workflows as we scale the business function teams
• Working closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment

Desired Candidate Profile

• Graduate or Post-Graduate with 2-4 years of relevant experience in recruiting
• Hands-on experience with recruiting across level with a good understanding of various interview techniques and evaluation methods
• Strong organization, interpersonal and communication skills required
• Ability to deal appropriately with highly confidential information
• Ability to prioritize and juggle multiple tasks simultaneously
• Comprehensive knowledge of, and experience with, Microsoft Word/Excel/PowerPoint
• Hands-on experience with Avature or similar ATS is preferred    

Desired Candidate Profile

• 6+ years of experience in managing rural markets
• Rigour for numbers
• Proven record of managing large teams
• Ability to handle and deliver in challenging environments    

Job Description:

• As part of the core leadership team, you will spearhead sales acquisition and operations initiatives for the organization with respect to apartment societies.

• Leading a team in the large sales function of NoBrokerHood by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.

• Manage a team of BD Managers, Operations team and responsible for overall performance of the team and city

• Will be responsible for strategic partnerships with Builders, Facility Management Companies etc.

• Working cohesively with a team of equally talented and passionate colleagues to develop short and long-term strategies to efficiently grow the business.

• Utilizing high level of work independence and autonomy of decisions to enable team for 100X growth

• Identifying, experimenting and executing innovative ideas for expansion

Desired Skills:

• Proven field sales experience (B2B or B2C)

• Team management skills to manage a field sales team

• Total Experience of 3 to 5 years with team management experience of minimum 1 year

What we have to offer-

• Working directly with leadership team; having high level of work independence, autonomy and empowerment to lead company-wide changes

• Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey of changing the real estate world

• Excellent platform for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions.

JOB DESCRIPTION:

1. Dossier preparation, review submission in ACTD/ CTD/ Country Specific format for Product registration for local and export to ensure error free timely submissions as per marketing Dept. timeline.
2. To evaluate respond to any regulatory query, customer requirements that may arise from health authority so as to satisfy the query. Ensure accurate and timely responses to queries.
3. Review technical documents like process validation, AMV, Stability and composition etc, labeling, batch records, specification sheets or test methods for compliance with applicable regulations and policies.
4. To Co-ordinate / to visit with respective dept. in HO / Plant / ADL / R D for documents samples required for dossier / registration purpose. Co-ordination with API / PM vendors to resolve technical quires w.r.t. regulatory requirements.
5. Artwork Checking development for registration and commercial purpose as per regulatory requirement Ensure that all product artwork is updated when necessary and submitted in correct format and subsequent approved artwork is accurately recorded and communicated. Handling local FDA, DCGI and regulatory related activities.
6. Ensuring accurate recording and communication of regulatory submissions, correspondence with authorities and final approval to facilitate compliance.
7. Carrying out any task delegated by Export Manager which contributes to overall running of the Export Department and assisting Export Manager in marketing business development activities. Participate in training activities for career development to attain a high level of competency in all aspects of regulatory affairs. Maintain current knowledge base of existing and emerging regulations, standards or guidance documents.