
Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.

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Job Description: Field Sales Executive
Company: DetoXyFi Technologies PVT Ltd
Product: Jal Kavach (Portable Water Filters)
Role Objective
Drive the distribution and sales of Jal Kavach by building a robust network of dealers and distributors. You will be the face of the brand on the field, ensuring our life-saving technology reaches every household.
Key Responsibilities
- Channel Expansion: Identify and appoint new dealers, distributors, and retail partners.
- Sales Growth: Achieve primary and secondary sales targets within your assigned territory.
- Demonstrations: Conduct product demos to showcase the efficiency of our low-cost filters.
- Relationship Management: Maintain strong ties with partners and ensure consistent product stock.
- Market Reporting: Track competitor trends and provide daily field activity reports.
Required Skills & Experience
- Experience: 1–5 years in Field/Channel Sales (Water Purifier or FMCG background preferred).
- Hustle: Proven track record of territory mapping and network building.
- Travel: Must be comfortable with extensive daily field travel.
- Communication: Strong negotiation skills in Hindi and local languages.
- Research and identify potential clients, markets, and growth opportunities
- Assist in reaching out to leads via email, calls, or LinkedIn
- Support the sales team in creating proposals and pitch decks
- Help manage CRM tools, databases, and sales reports
- Work on partnerships, collaborations, and onboarding processes
- Participate in strategy discussions and brainstorming sessions
Role/ Job Title: Senior Technical Architect
Business: New Age
Function/ Department: Information Technology
Place of Work: Pan India
Job Purpose:
Senior technical architect will make sure that technologies function simultaneously and transforming specifications into design and architecture documents utilized by the team to create solutions. Managing the implementation of programs. Coordinating with the software development team to ensure the system runs smoothly.
Roles & Responsibilities:
- Manage one or more Applications Development teams in an effort to accomplish established goals as well as conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
- Utilize in-depth knowledge and skills across multiple Applications Development areas to provide technical oversight across systems and applications
- Review and analyze proposed technical solutions for project
- Understand the business strategy and help clients to define the solution with technology
- Assess the impact of the business strategy on the architecture landscape, including organization, information and infrastructure and applications.
- Implement tech roadmap, architectural principles, standards, policies, and solution governance for effective data technology delivery
- Guide smarter technology investments by recommending changes in data systems, infrastructure, process, and IT tools architecture
- Serve as point of contact and review for key issues and decisions for all technical architecture related to strategic projects.
- Providing technical support for installation, configuration, and troubleshooting of computer networks
- Developing and managing project budgets and timelines
Secondary Responsibilities:
- To assist in defining the team's technical strategy and advising on product roadmaps and migration plans to achieve strategic goals
- Produce progress reports
- Monitor systems to ensure they meet both user needs and business goals
Managerial & Leadership Responsibilities:
- Attract and retain best-in-class talent for key roles in their reporting structure
- To plan for team growth considering the skills required within the technical architecture team and to assist in resourcing decisions.
- To drive consistent standards and approaches throughout the team, building an environment that encourages continuous improvement and innovation.
- Mentor Business Architects and Analysts
Key Success Metrics:
- Deliver & effectively track all the deliverables
- Quality of processes
- Track improvements
Qualifications: Graduation: Bachelor’s in engineering / technology / mathematics / commerce / arts / science / biology / business / computers / engineering / management.
Experience: 10 to 18 Years.
Job Summary:
The ATS Senior Executive will be responsible for managing the Applicant Tracking System (ATS) used by the company to source, screen, and hire candidates. They will work closely with recruiters, hiring managers, Delivery Heads and other stakeholders to ensure the ATS is optimized to meet the company's hiring needs, and that all users of the system are trained on its features and functionality. The ATS Senior Executive will also be responsible for data analysis and reporting to ensure the recruitment process is efficient and effective.
Key Responsibilities:
· Manage the company's Applicant Tracking System (ATS)- JobDiva and Labor Edge to ensure they are optimized for recruitment needs.
· Work closely with recruiters, hiring managers, and other stakeholders to ensure the ATS is meeting their needs and providing the necessary support.
· Analyze recruitment data to identify areas for improvement in the recruitment process and provide recommendations to stakeholders.
· Train recruiters, hiring managers, and other stakeholders on the use of the ATS, ensuring they understand its features and functionality.
· Maintain accurate and up-to-date data in the ATS, ensuring it is properly organized and easily accessible.
· Develop and implement recruitment metrics to track and measure the effectiveness of the recruitment process.
· Provide support to recruiters and hiring managers in the use of the ATS, answering questions and providing guidance as needed.
· Participate in the evaluation and selection of new ATS software, as necessary.
· Ensure compliance with legal and regulatory requirements related to recruitment and the use of the ATS.
Essential Requirements:
· Master’s degree in Business Administration, Operations and Human Resources, Statistics or a related field.
· 1+ years of experience in managing an Applicant Tracking System (ATS)- specifically JobDiva including Coddlers, VMS & MSPs Sync, and other peripherals integration in the corporate environment.
· Working knowledge of ATS- Labor Edge will be an advantage.
· Experience working in recruitment operations.
· Strong understanding of recruitment processes and best practices.
· Excellent communication skills, both verbal and written.
· Strong analytical skills with the ability to analyze data, identify trends and develop its BI reports.
· Ability to work independently and as part of a team.
· Proficient in MS Office Suite.
· Knowledge of recruitment-related laws and regulations.
The ATS Senior Executive is a critical role within the recruitment process and requires a highly organized and detail-oriented individual who can work collaboratively with various stakeholders to ensure the ATS is operating effectively and efficiently.
Java Developer Responsibilities:
- Designing and implementing Java-based applications.
- Analyzing user requirements to inform application design.
- Defining application objectives and functionality.
- Aligning application design with business goals.
- Developing and testing software.
- Debugging and resolving technical problems that arise.
- Producing detailed design documentation.
- Recommending changes to existing Java infrastructure.
- Developing multimedia applications.
- Developing documentation to assist users.
- Ensuring continuous professional self-development.
Java Developer Requirements:
- Degree in Computer Science or related field.
- Experience with user interface design, database structures, and statistical analyses.
- Analytical mindset and good problem-solving skills.
- Excellent written and verbal communication.
- Good organizational skills.
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What/Why/How is Floworks?
Floworks (https://floworks.ai">https://floworks.ai) builds powerful business process tools that simplify business operations for the largest of e-commerce and logistics companies in India.
Floworks was founded by distinguished alums from IIT and BIT, with exemplary backgrounds in business and technology.
Floworks has raised two rounds of funding within just 6 months of existence.We are funded by London based Startup Incubator, Entrepreneur First whose investors include the likes of PayPal Cofounder Peter Thiel and LinkedIn Cofounder Reid Hoffman.
https://en.m.wikipedia.org/wiki/Entrepreneur_First">https://en.m.wikipedia.org/wiki/Entrepreneur_First
Floworks in the press:
What will be your key responsibilities?
Although it’s an engineering role, you will have significant involvement in product, hiring and business as well. You may expect following key responsibilities:
Engineering: You’ll need to write code – a lot of code. At the end of the day, your most important responsibility is to get your company’s product to market and maximize the number of product experiments that can be run. You’ll make key architectural decisions that will be pillars of the engineering organization for years to come. At the same time, you’ll have to make serious trade-offs to balance speed of execution with quality.
Product: As a founding engineer, you’ll also have a significant amount of ownership over the product direction. You should expect to spend time talking to customers, teasing out use cases, and making prioritization decisions regarding both the short- and long-term roadmap. In many cases, you will be building features in the absence of any formal product requirement document.
Support: You should also expect to spend a fair amount of time in the trenches supporting customers. You’ll probably find yourself engaging with customers in shared Slack channels, WhatsApp groups etc.
Hiring: As a founding engineer, you will spend a ton of time sourcing, interviewing, and closing early team members.
Business: Finally, you’ll gain exposure to all other aspects of the business – from fundraising, to sales, and beyond. Although you probably won’t be closing deals or making pitch decks, you will certainly be expected to sell your product and pitch the company’s vision.
How do you know you are right fit for the role?
- You have at least 2-4 years of experience. You are proficient with most of the following languages/frameworks:
- NodeJS
- AWS
- Databases (both SQL and NoSQL)
- You crave ownership. If you often find yourself raising your hand to own things end-to-end, you will likely really enjoy the ownership afforded to you as a founding engineer.
- You’re okay with ambiguity. You won’t get product requirement documents or designs for everything you’re expected to build. A stellar founding engineer will know when to ask for clarity and when to make educated assumptions. If you tend to gravitate towards more loosely scoped projects, that’s a good indicator that you’ll do well in this type of role.
- You’re multidisciplinary. A typical day might include anything from several hours of coding, to a few customer conversations, to a technical brainstorm or architecture discussion, to an interview or two.
- You operate at light speed. A great founding engineer should welcome this challenge and thrive under the pressure of intense deadlines.
What will be the hiring process?
- 2 round of technical interviews
- 2 round of behavioural interview
What will be your compensation?
- Fixed: INR 20L-30L
- Bonus: 10-30% of Fixed depending upon performance.
- Equity: 0.1%-0.2%
Experience: 1-3 yrs of experience in Client servicing and vendor acquisition (Mandatory)
Working days & Timings: 6 days working & 11a.m to 9 p.m
About Role: We at Pushstart have a premium offering through which we help startups hire verified agencies. We have a network of 150+ agencies (PS partners), across 15 categories. We have helped more than 500 startups like Goodera, Upgrad, Glide Invest (part of Motilal Oswal), Aditya Birla Group, Leap Finance, Fitternity, Headout, etc in solving their service requirements.
Your role will involve onboarding top agencies to cater the service requirements of startups across India.
Job Responsibilities:
- Understand and gather the servicing requirements of the startups.
- Sourcing the agencies, approaching them actively, doing a quality check and verifying them.
- Pitching, negotiating, onboarding the right agencies as PS partners, signing contracts and maintaining all the records.
- Monitoring & tracking the performance of the current agencies on a regular basis, rating them and working on the gaps/shortcomings of it.
- Maintaining relationships with the partners and working with them to address the gaps/shortcomings
- Implement the process with maximum operational efficiency and constantly suggest methods to improve the process
Must-Have Requirements:
- Good interpersonal skills to interact and communicate with leads & partners
- Ability to derive and think analytically for improvement and development of current partner network & their performance
- Multi-Tasker and a quick learner and implementer.
- Good data handling skills and excel skills.
- Capability to work independently and collaborate with cross-functional teams.
Preferred Requirements:
- Likes talking with people and influencing their decisions
- Understands the B2B marketing and sales process
- Agency Background in Sales + Client Servicing Preferred
- Supply Acquisition experience in startups like Dunzo, Urban Company, Pepper Content, etc preferred.
To Apply: https://bit.ly/SupplyAcquisition">https://bit.ly/SupplyAcquisition
About Us:
https://pushstart.in/">Pushstart started as a small FB group of entrepreneurs helping each other with their startup ideas 3 years back and has evolved into India’s most active and trusted community that caters to the needs of 25,000+ entrepreneurs across India.
Pushstart runs a network of 30+ niche communities via which entrepreneurs discuss their professional problems, exchange trusted business contacts, and help each other to GROW their Business together.
In addition to the communities, Pushstart dedicatedly helps entrepreneurs in networking by helping them get warm B2B Introductions with top-funded startups and hire verified agencies on-demand
Job Description
We are looking for a great Go developer who possesses a strong understanding of how best to leverage and exploit the language’s unique paradigms, idioms, and syntax. Your primary focus will be on developing Go packages and programs that are scalable and maintainable. You will ensure that these Go packages and programs are well documented and has a reasonable test coverage. You will coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.
Responsibilities
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Writing scalable, robust,, testable, efficient, and easily maintainable code
-
Translating software requirements into stable, working, high performance software
-
Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture
- 1+ year of experience
- Full responsibility for designing and building core back-end modules and system architectures.
- Good understanding of database concepts.
- Experience with at least two programming languages (PHP & GoLang).
- Experience in creating at least one web application.
- Knowledge of MySQL in-depth and basic understanding of MongoDB along with basic understanding about different paradigms of programming.
- Ability to interact and coordinate with a team.
- Should have a basic understanding of APIs.
- Modify code in time to keep code dry and reusable.
- Should have worked in at least one framework in the backend.
- A background in Software Architecture would be preferred.
Requirements
- Develop data-driven web solutions on PHP frameworks (ideally CakePHP), but be undeterred when the need arises to create an application from the ground up as required, maintain, contribute and adhere to our programming best practices and guidelines.
- Work with a team of UI designers, programmers, and server admins, to bring brand new concepts to the market.
- Help improve our code quality through writing unit tests, automation and performing code reviews.
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