
Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.

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Who we are looking for:
- We are looking for an experienced Fullstack Web Application developer.
- You have gained around 5+ years of experience in the implementation of professional web applications using MVC frameworks.
- You are good at and follow strict OO design principles. OOP (Object Oriented Programming).
You will need a high proficiency and experience of:
- PHP based frameworks and other Open Source Technologies.
- MySQL
- REST API / JSON
- GIT
- HTML5/CSS3/JS
- Bootstrap
- Linux
- Laravel / NuxtJS
- Vue.js / React
- Memcached / Redis
- Adhere to Clean Code: SOLID principles and follow TDD
- Design Patterns like Repository pattern.
- PHPUnit
- SSO
- WebRTC
- Socket.IO
About You:
- Proud of the work you do and always being the best you possibly can
- Self-motivated and work well without supervision
- Committed to meeting deadlines
- Security conscious
- Since there is often a need to engage directly with the US Team, it is essential that you are confident and articulative.
- Able to work directly with customers at different stages of the project life cycle
- Must be willing and able to work flexible hours to accommodate client schedules
- Able to work directly with customers at different stages of the project life cycle
- Must be willing and able to work flexible hours to accommodate client schedules
Perks and Benefits:
- Work from Home or your favorite Destination
Preference:
- Candidates closer to Pune are preferred.
Graphics Designer & Video Editor
Consulting Inc
Buxar, Bihar
As a Graphic Designer and Video Editor, you will create visually compelling content for various platforms, utilizing your expertise in graphic design and video editing. You will be responsible for designing digital and print materials, editing videos, and ensuring consistent branding.
Responsibilities:
1. Design visually appealing graphics for digital and print materials.
2. Record footage and edit into polished videos, incorporating visual effects and motion graphics.
3. Collaborate with the topic research team to develop concepts and storyboards.
4. Utilize motion graphics and animation techniques to enhance videos. 5. Maintain consistency in design elements and brand identity.
6. Review and revise designs and videos for accuracy and adherence to brand guidelines.
7. Manage multiple projects, coordinating with stakeholders and meeting deadlines.
Qualifications:
- Degree or diploma in Graphic Design, Visual Communication, or related Reld.
- Proven experience in graphic design and video editing, with a strong portfolio.
- ProRciency in Adobe Photoshop, Illustrator, InDesign, Premiere Pro, or similar software.
- Strong understanding of design principles, typography, and color theory.
- Familiarity with motion graphics and animation software is a plus.
- Excellent attention to detail and ability to work independently or as part of a team.
- Strong communication and collaboration skills.
- Ability to handle multiple projects in a fast-paced environment.
- Stay updated with the latest design and video editing trends.
As a Graphic Designer and Video Editor, your creative design skills and technical expertise will be essential in producing visually compelling content that effectively communicates the organization's message and brand.
Education:
Bachelor's (Required)
Language:
English (Required)
Hindi (Required)
Willingness to travel:
25% (Preferred
contact detail:
Vinay Kumar
We are looking for an enthusiastic developer with a strong understanding of core Ruby
and Rails framework along with PostgreSQL database. Someone who is passionate
about coding and loves to work in an ongoing challenging environment. You will be part
of a talented software team. You have to consistently deliver in a fast paced
environment and should be more than willing to build software that people love to use.
Key Responsibilities
The individual role that you’ll play in our team:
● Developing large multi-tenant applications in Rails.
● Understanding Rails best practices and religiously introducing those to our
codebase.
● Knowledge on how to do effective Refactoring.
● Ability to write unit tests and following those practices religiously.
● Working closely with the Product managers and UX team.
● Helping QAs to write automated integration tests.
● Staying up-to-date with current and future Backend technologies and
architectures.
Read the ‘Skills and Experience’ section, it is not the usual yada yada, you’ll be
asked specific questions on these.
Skills and Experience
● Ruby on Rails architecture best practices
● Knowledge on the latest versions on ROR
● Strong OOP knowledge in Ruby.
● Asynchronous Networking in Ruby
● Designing RESTFul HTTP APIs using JSON-Schema or JSON API (jsonapi.org).
● Ability to architect and develop API only backend
● Experience in using ActiveRecordSerializer
● Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
● How to use RSpec
● Rails Security Best Practices
● PostgreSQL and Rails.
● SQL concepts like Joins, Relationships etc.
● Understanding DB Partition strategies.
● Knowledge about refactoring ActiveRecord Models (read this - “7 Patterns to
Refactor Fat ActiveRecord Models”).
● Understanding scaling strategies for a high-traffic Rails applications (2 million+
requests a day).
● Background Job processing using Redis and Sidekiq
● Experience in using Amazon Web Services (AWS) tools.
● Writing automated Deployment Scripts using Capistrano, Ansible etc.
● Sending emails in Rails
● Knowledge in Linux and Git is mandatory
Optional Skills
● Knowledge in using Chef or Puppet
● Ability to do basic DevOps like setting up a Linux server.
● Websocket communication in Rails 5.
● Node.js
● JRuby
- Bachelor’s degree, preferably with advertising, graphic design, marketing or strategic communications focus
- 1+ or more years of related experience in graphic design
- Strong graphic design skills with knowledge of various design production tools and software
- Knowledge of and demonstrated abilities in design principles, image manipulation, photo retouching, layouts and typography
- Experience with Adobe Creative Suite (Illustrator, InDesign, Photoshop, etc.) and similar software
- Basic knowledge and demonstrated abilities in icon design, character design and, illustration
- Working along with the video animation team to provide them the necessary vectors.
- Work collaboratively with colleagues and partners, receive feedback and take direction
- Manage multiple projects and deliver work in a timely fashion with a positive “can-do” attitude
- Very organized and detail-oriented
- Basic knowledge of design file formats
Neokred is a FinTech company based in Bangalore and an ISO 9001 | 27001 & 20000-1 and PCIDSS certified firm in Information and Data security. The company builds Consumer Tech for Financial Infrastructure stack to provide curated versions of embedded banking in the payment ecosystem. We've created a platform which enables Corporates, Banks, FinTech’s, Retail Companies, and Start-ups to launch their own banking services or financial products, such as issuance of co-branded cards, facilitating lending, and virtual bank accounts and KYC for their customers or employees with the help of low code plug and play technology stack.
BRIEF DESCRIPTION OF THE ROLE:
We are looking for an analytical, result driven Senior Java Developer who will use his or her understanding of programming languages and tools to build and analyse codes, formulate more efficient processes, solve problems, and create more seamless experience for users.
Your KRAs will include the following:
- You will design, build, and own APIs and Services, which will be the core of the product.
- You will participate in continuing education and training to remain current on best practices, learn new programming languages and better assist other team members.
- You will part of developing ideas for new programs, products or features by monitoring industry developments and trends.
- You will have to take lead on projects, compile and analyse data, processes, and codes to troubleshoot problems and identify areas of improvement.
YOU SHOULD POSSESS:
- Minimum 4+ years of experience with Proficient understanding of Java, Hibernate, Springboot.
- luency in JAVA, Operating System may be required and Experience on Database such as MySQL or Postgre SQL.
- Proficiency with Springboot, Spring Security and Hibernate.
- Strong understanding of Computer Science Fundamentals, Data Structures and Algorithms, SOLID Design Principles and REST Patterns.
- Focus on efficiency, user experience and process improvement. • Excellent project and time management skills.
- Strong problem solving and communication skills.
- Ability to work independently or with a group.
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will also be tasked with creating SPs to ensure that the data being delivered to clients is in an actionable format.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
- Create Chrome plugins and APIs as required.
Skills And Qualifications
- Proficient understanding of web markup, including HTML5, CSS3, SQL
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Proficient in AngularJS, .NET
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Should be able to write complex stored procedures and handle their returns.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as {Git / TFS}
We prefer candidates with appx. 3-4 years of work experience. Candidates should have worked on at least 4 major projects and have an entrepreneurial mindset.
At our organisation, the individual can expect to grow in their career to VP position and establish off shore units in 1 - 2 years
Job Type: Full-time
CTC Offering : 3.6L PA to 6L PA
Job Location: Remote for 6-9 months due to the pandemic, then Mumbai, Maharashtra
Required experience:
-
Minimum 1.5 to 2 year of experience in Web & Backend Development using Python with experience in some form of Machine Learning ML Algorithms
Overview
We are looking for Python developers with a strong understanding of object orientation and experience in web and backend development. Experience with Analytical algorithms and mathematical calculations using libraries such as Numpy and Pandas are a must. Experience in some form of Machine Learning. We require candidates who have working experience using Django Framework
Key Skills required (Items in Bold are mandatory keywords) :
1. Proficiency in Python 3.x based web and backend development
2. Solid understanding of Python concepts
3. Experience with some form of Machine Learning (ML)
4. Experience in using libraries such as Numpy and Pandas
5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar
6. Hands on experience with RDBMS such as Postgres or MySQL
7. Experience building REST APIs using DRF or Flask
8. Comfort with Git repositories, branching and deployment using Git
9. Working experience with Docker
10. Basic working knowledge of ReactJs
11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku
KRAs includes:
1. Understanding the scope of work
2. Understanding and adopting the current internal development workflow and processes
3. Understanding client requirements as communicated by the project manager
4. Arriving on timelines for projects, either independently or as a part of a team
5. Executing projects either independently or as a part of a team
6. Developing products and projects using Python
7. Writing code to collect and mathematically analyse large volumes of data.
8. Creating backend modules in Python by building or reutilizing existing modules in a manner so as to
provide optimal deliveries on time
9. Writing Scalable, maintainable code
10. Building secured REST APIs
11. Setting up batch task processing environments using Celery
12. Unit testing prepared modules
13. Bug fixing issues as reported by the QA team
14. Optimization and performance tuning of code
Bonus but not mandatory
1. Nodejs
2. Redis
3. PHP
4. CI/CD
5. AWS
NAME OF THE ORGANIZATION:
Truminds Software Systems
LOCATION:
Gurgaon
POSITION TITLE
Backend Engineer
YEARS OF EXPERIENCE:
4--7 Yrs.
JOB DESCRIPTION:
Good programming experience on Nodejs, Express, promises, having developed production applications using these frameworks.
Should be able to architect and design the backend services without supervision
Interface and integration with Mysql or MongoDB databases
Deployment experience on AWS including understanding of Nginx, AWS services would be desirable
EDUCATIONAL QUALIFICATION:
• B.E./B.Tech. in Computer Science/ IT or MCA would be preferred.
• Excellent oral and written communication skills







