Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Infinx Healthcare
About
Company social profiles
Similar jobs
Work Location: Anywhere in India
Notice: Immediate to 15 Days (Maximum)
- Experience designing, prototyping, and shipping we band mobile applications.
- Strong UI skills including layout, color theory, iconography, typography, deep understanding of design systems and responsive girds, branding look & feel, and illustration.
- Strong knowledge of User Centered Design (UCD), Design Thinking, Prototyping Thinking and UX principles and law.
- Experience with HTML5 and CSS and good knowledge of how Frontend development works
- The ability to work and communicate properly with Business, UX, and development teams
- Motivation and self-direction to seek clarification from stakeholders, UX designers, work with developers to ensure your designs are possible to be implemented as intended
- The ability to offer and accept design feedback and use it to iterate and improve the team’s work.
- The ability to defend or explain your work.
- A portfolio demonstrating your best work is a must.
- Strong written and verbal communication skills.
- A curious mind and an always-improving mindset.
- Comfortable working in a fast-paced agile work environment
- Strong knowledge in UI design principles, patterns, best practices, and the latest trends
Requirements
- 5-7 Years of prior experience in the same role.
- 3+ years of UI design with strong knowledge of B2B & B2C software, SAAS, and mobile applications
- Proficiency with HTML5, CSS, JavaScript and programming knowledge is a plus.
- Experience with WCAG, responsive web & mobile design
- Experience in creating and maintaining design systems.
- Experience authoring style guides and pattern library creation/maintenance
- Demonstrated an understanding of core UX Design principles
- A working knowledge of UX research practices.
- The ability to apply user research methods to validate design ideas
Execute projects: Exceptional quality
Plan collaboratively: Detailed project
Liaise with clients: Manage expectations
Supervise projects: Ensure & maximize efficiency
Maintain standards: Conduct reviews
Generate reports: Data insights
Deep LearningJob Title: Senior Data Scientist
Location: Hyderabad, India
Experience Level: 3+ years
Job Summary:
We are seeking a highly skilled Senior Data Scientist to join our dynamic team. The ideal candidate will have expertise in Machine Learning (ML), Deep Learning (DL), Natural Language Processing (NLP), Computer Vision, Transformers, Retrieval-Augmented Generation (RAG), and Generative AI (LLMs, Diffusion Models, etc.). Additionally, proficiency in Prompt Engineering is required. The role also demands secondary skills in Django, Database Management (MySQL, NoSQL), and REST API development.
Required Skills & Qualifications:
Programming: Proficiency in Python.
Machine Learning & Deep Learning: Strong experience in developing and deploying ML/DL models.
NLP: Expertise in working with NLP frameworks such as Hugging Face Transformers, SpaCy, NLTK, etc.
Computer Vision: Experience with OpenCV, TensorFlow, PyTorch, or other relevant frameworks.
Generative AI: Hands-on experience with LLMs, diffusion models, GANs, VAEs, and other generative techniques.
Transformers & RAG: Strong understanding of transformer architectures (BERT, GPT, LLAMA, etc.) and retrieval-augmented generation methods.
Prompt Engineering: Ability to design, optimize, and implement effective prompts for AI applications.
Django: Experience in building and maintaining backend services and APIs.
Database Management: Proficiency in MySQL and NoSQL databases for efficient data handling.
REST API Development: Experience in developing and integrating APIs for AIpowered applications.
Cloud & Deployment: Knowledge of cloud platforms (AWS, GCP, Azure) and deployment tools like Docker & Kubernetes.
Finance Analyst
Location - Bangalore
About Company
It's India’s leading digital payments platform with over 280 million registered users. Using users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24- karat gold securely on its platform. has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
We have launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the mobile app. We are accepted at over 18 million merchant outlets across 500 cities nationally.
Culture,- we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at the company. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Key Responsibilities :
- Ensuring monthly book closure, revenue recognition & accrual of proper costs in all categories to be in line with the internal guidelines and the statutory requirements
- Preparation of MIS reports, schedules, reports & MTM change analysis.0
- Validating monthly revenues, analytical checks on system reports
- Ensure compliance of all statutory audits, internal audits & ICFR related requirements within timelines. - Drive automation for various reports & activities.
- Collaborate with internal stakeholders for reporting requirements
- Work with the team for preparation of the monthly closure & Quarterly Audit plans
Job Requirements :
- CA with good academic records
- Systematically process, measure and verify financial and accounting information
- Analyze financial details and do value addition to business
- Strong Bias for action, problem solving and ownership
Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Java
Spring Boot
MongoDBRadisys Corporation, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Our innovative technology solutions leverage open reference architectures and standards, combined with open software and hardware, to power business transformation for the telecom industry. Our services organization delivers systems integration expertise necessary to solve complex deployment challenges for communications and content providers.
Job Overview :
We are looking for a Lead Engineer - Java with a strong background in Java development and hands-on experience with J2EE, Springboot, Kubernetes, Microservices, NoSQL, and SQL. As a Lead Engineer, you will be responsible for designing and developing high-quality software solutions and ensuring the successful delivery of projects. role with 7 to 10 years of experience, based in Bangalore, Karnataka, India. This position is a full-time role with excellent growth opportunities.
Qualifications and Skills :
- Bachelor's or master's degree in Computer Science or a related field
- Strong knowledge of Core Java, J2EE, and Springboot frameworks
- Hands-on experience with Kubernetes and microservices architecture
- Experience with NoSQL and SQL databases
- Proficient in troubleshooting and debugging complex system issues
- Experience in Enterprise Applications
- Excellent communication and leadership skills
- Ability to work in a fast-paced and collaborative environment
- Strong problem-solving and analytical skills
Roles and Responsibilities :
- Work closely with product management and cross-functional teams to define requirements and deliverables
- Design scalable and high-performance applications using Java, J2EE, and Springboot
- Develop and maintain microservices using Kubernetes and containerization
- Design and implement data models using NoSQL and SQL databases
- Ensure the quality and performance of software through code reviews and testing
- Collaborate with stakeholders to identify and resolve technical issues
- Stay up-to-date with the latest industry trends and technologies
Python
Django
Git
|
Adobe IllustratorThe role holder will be responsible for the creation and design of various materials for print and digital collateral & to establish creative direction for the company as well as brand guidelines.
Role and responsibilities:
- Study design briefs and determine requirements
- Conceptualize visuals based on requirements
- Prepare rough drafts and present ideas
- Develop illustrations, logos and other designs using software or by hand Work with copywriters and brand leads to produce final design
- Test graphics across various media
- Amend designs after feedback
- Ensure final graphics and layouts are visually appealing and on-brand
Experience and Qualification:
- Proven graphic designing experience of 5 – 7 years
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
- A keen eye for aesthetics and details
- Ability to work methodically and meet deadlines
.NETof work will include everything from back-end to client-side code, using optimal and efficient technologies,
frameworks, and patterns. The primary responsibilities will be to design and develop these applications.
Therefore, its essential that the candidate is skilled at problem solving, solution design, and high-quality
coding. Ability to manage Project and Project Team independently.
"The Candidate must be a hardcore developer with min 2+years of experience. He should have experience
in ASP.net core, MVC4/ 5, Web API’s development & MySQL .
JavaTatsam is a stealth mode, venture-backed mental healthcare company based in India. We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started.
The startup is led by a team of CXOs who are serial entrepreneurs (YC alumni, IIT alumni, CXO in large enterprises). They are supported by a team of behavioral design experts, clinicians and counsellors with vast experience, and technologists on a mission to improve mental health and wellbeing for the modern day working professional.
Responsibilities:
- Your primary responsibility as a senior backend engineer will be to architect and develop a scalable and robust micro-services backend with strong Java, Spring(Boot), MySQL, AWS/GCP.
- Experience being part of a software development team in an Agile/Lean/Continuous Delivery environment
- Be a key performer in a high-performance product engineering team
Qualifications:
- 1 to 4 years of overall IT experience. Most of this experience in Java (Core Java, J2EE, Springboot, Java collections, Java Multithreading)
- Should have experience designing database schemas - SQL and NoSQL.
- Exposure to frameworks like Spring, Hibernate, Play would be a plus
- Experience with microservices architecture would be beneficial.
- Working knowledge of any public cloud (AWS, GCP or Azure)
- Broad understanding and experience of real-time analytics, NoSQL data stores, data modeling and data management, analytical tools, languages, or libraries
- Bachelor's Degree in Computer Science or Engineering.
The Opportunity
You will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon