
Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.

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Key Responsibilities:
1️⃣ Recruitment & Onboarding – Sourcing candidates, conducting interviews, and managing new hire onboarding.
2️⃣ Employee Engagement – Organizing team activities, feedback sessions, and HR initiatives.
3️⃣ Payroll & Compliance – Managing salary processing, attendance, and statutory compliance.
4️⃣ Performance Management – Assisting in appraisals, goal setting, and feedback collection.
5️⃣ HR Policies & Documentation – Maintaining employee records, drafting policies, and handling grievances.
6️⃣ Training & Development – Coordinating learning programs and skill development sessions.
7️⃣ Exit Process Management – Handling resignations, full & final settlements, and exit interviews.
● Develop, test, implement and maintain application software
● Take part in software and architectural development activities
● Debug application issues and helping support respond to client queries
● Participate in application development meetings
● Provide accurate estimates, clearly communicate status of tasks and
identification of risks
● Commitment to accomplishing the task at hand and identify the fastest and
most reliable way to solve a problem
● Performance tuning of application code at different service levels
● Interact with customers of the application and help address issues reported
ESSENTIAL SKILLS / EXPERIENCE REQUIRED:
● Bachelor's degree in Computer Science or equivalent
● 1- 6 years of experience with Java and J2EE/Java EE
● Experience with Spring and Hibernate/ ORM
● understanding of relational database and normal forms
● understanding of SQL concepts and ability to write optimised and high
performing queries
● Strong understanding of Java concurrency, concurrency patterns, experience
building thread safe code
● Experience building RESTful web services
● Experience with web application servers like JBoss
● Strong written and verbal communication skills
● Strong interpersonal skills and time management skills
● Strong problem solving and analytical skills
● Experience using task tracking version control systems e.g. Jira and Git
● Understanding of testNg/JUnit
● Experience with NoSQL Database is a plus
● Experience with CI/CD pipeline like Jenkins, containerisation tools like
docker/kubernetes is a plus
At Livello we building machine-learning-based demand forecasting tools as well as computer-vision-based multi-camera product recognition solutions that detects people and products to track the inserted/removed items on shelves based on the hand movement of users. We are building models to determine real-time inventory levels, user behaviour as well as predicting how much of each product needs to be reordered so that the right products are delivered to the right locations at the right time, to fulfil customer demand.
Responsibilities
- Lead the CV and DS Team
- Work in the area of Computer Vision and Machine Learning, with focus on product (primarily food) and people recognition (position, movement, age, gender, DSGVO compliant).
- Your work will include formulation and development of a Machine Learning models to solve the underlying problem.
- You help build our smart supply chain system, keep up to date with the latest algorithmic improvements in forecasting and predictive areas, challenge the status quo
- Statistical data modelling and machine learning research.
- Conceptualize, implement and evaluate algorithmic solutions for supply forecasting, inventory optimization, predicting sales, and automating business processes
- Conduct applied research to model complex dependencies, statistical inference and predictive modelling
- Technological conception, design and implementation of new features
- Quality assurance of the software through planning, creation and execution of tests
- Work with a cross-functional team to define, build, test, and deploy applications
Requirements:
- Master/PHD in Mathematics, Statistics, Engineering, Econometrics, Computer Science or any related fields.
- 3-4 years of experience with computer vision and data science.
- Relevant Data Science experience, deep technical background in applied data science (machine learning algorithms, statistical analysis, predictive modelling, forecasting, Bayesian methods, optimization techniques).
- Experience building production-quality and well-engineered Computer Vision and Data Science products.
- Experience in image processing, algorithms and neural networks.
- Knowledge of the tools, libraries and cloud services for Data Science. Ideally Google Cloud Platform
- Solid Python engineering skills and experience with Python, Tensorflow, Docker
- Cooperative and independent work, analytical mindset, and willingness to take responsibility
- Fluency in English, both written and spoken.
Job Description:
We are looking for a talented and motivated Full Stack Development Intern to join our team. This internship offers an exciting opportunity to work on real-world project, enhance your skills, and gain hands-on experience in full-stack development using Flutter for mobile applications and React for web development.
Key Responsibilities:
- Mobile App Development: Collaborate on building and enhancing the Flutter mobile application for Android and iOS.
- Web App Development: Assist in creating responsive and feature-rich web applications using React.
- Backend Integration: Work on integrating the frontend with our backend systems and APIs.
- Debugging & Optimization: Identify and resolve issues across platforms to ensure high performance and scalability.
- Collaboration: Work closely with designers, developers, and product managers to bring ideas to life.
- Feature Development: Implement new features across the mobile app, web app, and backend to enhance the user experience.
Skills and Qualifications:Must-Have:
- Experience or academic exposure to Flutter and React.
- Basic knowledge of Dart for Flutter and JavaScript/TypeScript for React.
- Understanding of RESTful APIs and how to consume them.
- Familiarity with Node.js.
- Knowledge of Git for version control.
- Basic database concepts (MongoDB).
- Strong problem-solving skills and the ability to work in a collaborative environment.
Nice-to-Have:
- Exposure to state management tools like Redux.
- Knowledge of Keys(Global keys) in Flutter.
- Knowledge of AWS.
- Consolidating daily reporting from different advertiser dashboards
- Monitoring discrepancy between advertiser and publisher numbers
- Maintaining month-end consolidated reports for Publishers and Advertisers
- Perform ad trafficking, ensuring accurate implementation of creative assets, tracking codes, and targeting specifications.
- Monitor campaign performance, analyze data, and provide actionable insights to improve campaign effectiveness and optimize ROI.
- Collaborate with cross-functional teams to ensure campaigns are executed according to client objectives and deadlines.
- Stay up-to-date with industry trends, ad tech developments, and best practices to enhance campaign strategies.
Role/ Responsibilities
- Design APIs, DB, Queues, monitoring for micro services.
- Writing, deploying and managing micro services.
- Migrate existing components into distributed micro service architecture.
- AWS Cloud / Google Cloud Platform (Manage Infrastructure).
- API integration with 3rd parties.
- Unit test cases, automation.
- Database optimisation.
- Design of highly concurrent backend architecture.
- Handling high traffic data.
Experience required:
- Sound fundamentails in software design.
- Must have worked on distributed and micro service architecture.
- Sound fundamentals on scale/ performance/ memory optimisation.
- Sound fundamentals of authentication, authorization, payment processes, data security.
- Must have experience in Spring / Spring boot.
- Good to have experience in Kafka / JMS / RabbitMQ / AWS Elastic queue.
- Good to have experience in Junit / mockito unit test cases.
- Good to have knowledge in Mysql (or any RDBMS).
Appristine Technologies. We are based in Pune and we are hiring for the following role.
1. PHP Developer – 2+ Years Exp.
Skill:-
- Strong skill level in PHP
- Intermediate skill level in HTML and CSS
- Intermediate skill level in JavaScript or JQuery
- Intermediate skill level in at least one server-side language (i.e. Java, Python, etc)
- Intermediate skill level with relational database systems (i.e. PostgreSQL, MySQL, etc)
- Intermediate skill level with a source control software (i.e. Git, SVN, etc)
- Good understanding of UI/UX design principles
- Strong technical and non-technical communication skills
- Good understanding of object-oriented programming
Dot Net Developer( US Shifts)
Position – Dot Net Developer
Location – Permanent WFH Opportunity
Experience – 4-8 years
Education – B.E. / B. Tech / MCA / BCA
Salary – Negotiable
Open positions- 2
Looking for Dot Net Developer for developing desktop applications and backend services.
Job Description
- Design implement and support highly scalable applications and web services using Microsoft technologies (ASP.NET, C#, MVC, WCF, SQL Server, Windows Forms, Web API/Rest API)
- Candidate should have some experience towards experience in Angular/React and typescript also.
- Candidates should have the ability to train and work along with development teams to ensure timelines and quality deliveries.
- Lead project estimations, system architecture and performance engineering of
Desired Candidate Profile
- Minimum 4+ years’ experience in designing and developing applications on the .NET platform.
- More than 2+ year of experience with MVC, WCF framework is needed.
- Experience in web application Architecture and Development with hands on expertise in delivering solutions based on/customizing ASP.Net 4.0 / MVC and above.
- Expert-level knowledge of SQL Server programming.
- Strong understanding of OOPS fundamentals, Entity Framework, LINQ and REST APIs.
- Candidate should be ready for US shifts (4pm-1AM)
- Candidates who can join early and working with international clients will be preferred.
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