Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Google AnalyticsWHO ARE We?
WeMakeScholars is a Fintech startup funded and supported by the Ministry of IT, Government of India. We help students get education loans to fund their studies abroad or in India by closely working with 14+ lenders, including public/private banks & NBFC. We currently get around 0.5 million unique visitors a month.
We are the market leader in the education finance segment. Last academic year, we disbursed around 5,000Cr, and this year, we'd be doing more than that. Our team has more than doubled in one year, from 70 to 180 members. Overall, we have seen tremendous growth year-on-year, in every aspect since our inception 7 years ago.
JOB DESCRIPTION
We strongly believe that eventually, every company has to become a tech company. As our website is the face of our company, we must have a strong, organically top-rank website on google to survive & grow in the long term. Since SEO plays an integral part in this, we have decided to invest more time & resources into it. We are looking for an SEO Specialist to be a part of our growth story and we like your profile for it.
You'll be working as the SEO Team Lead, with the assistance of our 6 members tech team, 4 members' content team, and 1 junior SEO Analyst. You will be directly reporting to our Chief Growth Officer who's got more than 11yrs experience with SEO.
IDEAL CANDIDATE
- 3yrs+ experience in SEO (preferably in consumer tech, e-commerce, banking, financial services or education segments)
- expertise in Google Analytics/SEMrush/similar web analytics platform
- well-versed with Google Algorithm updates
- Very high attention to detail, obsessed with the details & spotting opportunities to optimize
- Excellent communication (written and verbal) & interpersonal skills and a very high sense of ownership and integrity
JOB PERKS
With us, you not only get a competitive compensation package but also excellent career progression, healthy work-life balance, flexible working hours, leaves, work from home policies. Most importantly, working under our Senior SEO leadership, you'll have a steep learning curve and a great learning experience.
Package: Up to 20 LPA
Docker
Kubernetes
Amazon Web Services (AWS)DESIRED SKILLS AND EXPERIENCE
Strong analytical and problem-solving skills
Ability to work independently, learn quickly and be proactive
3-5 years overall and at least 1-2 years of hands-on experience in designing and managing DevOps Cloud infrastructure
Experience must include a combination of:
o Experience working with configuration management tools – Ansible, Chef, Puppet, SaltStack (expertise in at least one tool is a must)
o Ability to write and maintain code in at least one scripting language (Python preferred)
o Practical knowledge of shell scripting
o Cloud knowledge – AWS, VMware vSphere o Good understanding and familiarity with Linux
o Networking knowledge – Firewalls, VPNs, Load Balancers
o Web/Application servers, Nginx, JVM environments
o Virtualization and containers - Xen, KVM, Qemu, Docker, Kubernetes, etc.
o Familiarity with logging systems - Logstash, Elasticsearch, Kibana
o Git, Jenkins, Jira
DockerKubernetesAmazon Web Services (AWS)Main tasks
- Supervision of the CI/CD process for the automated builds and deployments of web services and web applications as well as desktop tool in the cloud and container environment
- Responsibility of the operations part of a DevOps organization especially for development in the environment of container technology and orchestration, e.g. with Kubernetes
- Installation, operation and monitoring of web applications in cloud data centers for the purpose of development of the test as well as for the operation of an own productive cloud
- Implementation of installations of the solution especially in the container context
- Introduction, maintenance and improvement of installation solutions for development in the desktop and server environment as well as in the cloud and with on-premise Kubernetes
- Maintenance of the system installation documentation and implementation of trainings
Execution of internal software tests and support of involved teams and stakeholders
- Hands on Experience with Azure DevOps.
Qualification profile
- Bachelor’s or master’s degree in communications engineering, electrical engineering, physics or comparable qualification
- Experience in software
- Installation and administration of Linux and Windows systems including network and firewalling aspects
- Experience with build and deployment automation with tools like Jenkins, Gradle, Argo, AnangoDB or similar as well as system scripting (Bash, Power-Shell, etc.)
- Interest in operation and monitoring of applications in virtualized and containerized environments in cloud and on-premise
- Server environments, especially application, web-and database servers
- Knowledge in VMware/K3D/Rancer is an advantage
- Good spoken and written knowledge of English
Senior Software Engineer - Payments
MishiPay
Competitive salary, bonus and potential share options
Bangalore
Please read our full advert before applying. You MUST have payments experience.
About Mishipay:
MishiPay (https://mishipay.com/" target="_blank">https://mishipay.com/) was founded in 2015 by Mustafa Khanwala (https://t.sidekickopen87.com/s3t/c/5/f18dQhb0S7kv8cW0B4W4V2M7g2zGCwVW8Jbw_83My4KPW4XXYRz3MqbyWW4Xq_Cl16gGDkf34lRCG01?te=W3R5hFj4cm2zwW4mKLS-3ZWVWBW3K2-zv1JxwY5W1Lyz993_-rybW3z9CQ13QZn51f3zd5DJ04&;si=6558133869871104&pi=23656670-1dc8-41be-f0fe-f4c7fec4c64c" target="_blank">/in) bringing the best of the online checkout experience to physical stores.
We do this with our Scan, Pay and Go experience. Using our native apps on Android or iOS, or our web app available on Chrome or Safari, customers scan the products they wish to buy in store using their own phone and pay instantly. This eradicates the need to wait in line or touch store hardware.
As the world’s leading Scan and Go provider, we work with 30+ brands across 15 countries, including names like MUJI, Eroski, Flying Tiger Copenhagen, Spar, Londis and many others. The work is challenging, hard and long and requires you to be on top of your game but if the adventure and journey excite you then this is the place for you. We want to make sure that in exchange for this commitment from our team, we offer them the best package possible in terms of options, salary and bonus linked to the success of the business. You’ll also quickly see the impact of your work as we develop our products and customers
Requirements
We are looking for a Backend Engineer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications. You’ll play a key part in the development of our products, help to evolve and streamline our tech stack to suit our needs as we grow, and you’ll enjoy working in an environment surrounded by like-minded inspirational individuals.
Ideally we would love you to have Python, but we will also look at Java or other languages. It's essential you have worked as a Backend Engineer in a Payments domain.
Qualifications:
- Ideally, deep expertise with Python programming language and Django + DRF framework to build backend services
- Experience with Node.js and Kafka
- Substantial experience in building complex and scalable solutions using SQL databases
- Hands-on experience of database modelling for any NoSQL databases like MongoDB / Cassandra / DynamoDB or other
- Experience with full backend development life cycle in any programming language on a Linux platform
- Comprehensive operational experience including, optimizations & deployments with Kubernetes
- Experience leading multi-engineer projects and mentoring junior engineers
- Strong object oriented design skills, ability to apply design patterns, and an uncanny ability to design intuitive module and class-level interfaces
- BTech, MTech, or higher in Computer Science or related technical discipline (or equivalent)
You will:
- Take ownership of a functional area from product conception to delivery
- Contribute to engineering requirement documents (ERDs) by defining work breakdown, estimating tasks duration & setting milestones
- Take non-functional requirements (Reliability & Availability, Scale, horizontal scalability) and Tech stack decisions
- Participate in daily agile team stand-ups
- Coach and mentor junior team members
- Own code base & documentation quality
- Actively work to clear maintenance debt as we continue improving our tech
Benefits
Why MishiPay?
You’ll work with an inspirational multi-cultural team, based in our central London HQ, the US and Bangalore, who are redefining the retail industry globally. We offer a tight-knit, collaborative and exciting work environment, coupled with the opportunity to see the apps we develop live in action within some of the world’s largest retailers, impacting the lives of millions of shoppers. You’ll also get:
- Yearly Bonuses and Share Options
- Learning and Development Monthly Allowance
- A chance to be recognised in one of our two monthly award schemes (and win various prizes)
- A new MacBook
- Pitch Training
- Online Fitness Sessions
- Quarterly team-building and fun events for our London office and free lunches in Bangalore!
Our client is an Indian brand that competes with global giants in the space of smartphone accessories such as smart watches, wireless earbuds, bluetooth earphone, headphones, speakers and accessories for young Indian consumers.
Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a Manager - Product Innovation, you will be responsible for managing and driving the entire product development process, both internally and externally, ensuring all stakeholder timelines and deliverables are met.
What you will do:
- Achieving product assortment goals while ensuring product quality and testing standards as well as margin expectations are met
- Working closely with ODMs to ensure production timelines & quality standards are met
- Working closely with sales to understand directive for customer projects, analyzing existing item sales and reviewing new product forecasts
- Vendor sourcing, negotiating for achieving cost effective purchase of raw materials/ semi finished goods and reduction in delivery times
- R&D on new products and categories
- Ordering, tracking and updating warehouse and category team on status and progress
- Tracking and reporting key functional metrics to reduce expenses and improving effectiveness
- Anticipating unfavorable events through analysis of data and preparing control strategies
- Solving issues and developing new solutions requiring new and innovative approaches
- Balancing both tactical execution with strategic initiatives necessary to drive cost reduction
- Identifying, developing, maintaining vendor base for obtaining timely procurement of materials at favorable terms to ensure smooth operations
- Performing risk management regarding supply contracts and agreements
- Managing & preparing performance reports and sharing the same with respective vendors and within the organization
- Managing day to day operational & logistics related activities
- Working with cross functional teams
Desired Candidate Profile
What you need to have:- Qualification -B.E/ B.Tech and/or MBA
- Experience of 5-9 years in related industry/ product categories
- Keen interest/ knowledge of sourcing and procurement techniques as well as a dexterity in reading the market
- Exposure in developing and working with factories in China is essential
- Talent in negotiations and networking
- Aptitude in decision-making and working with numbers
- Strong verbal and written communication skills
- Demonstrated ability to analyze and resolve problems
We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We- re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. We are hiring Talent Acquisition Specialist who can take care of hiring and team building.
Responsibilities:
- Determine selection criteria.
- Source potential candidates through online channels (e.g. social platforms and professional networks).
- Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
- Closing positions within a defined turn around time and as per requirements. Maintaining good offer to joining ratio.
- Design job descriptions and interview questions that reflect each position's requirements.
- Forecast quarterly and annual hiring needs by department.
- Foster long-term relationships with past applicants and potential candidates.
Requirements:
-Must have experience in leadership hiring preferably for startups.
- Proven work experience (minimum 3 years) as a Talent Acquisition Specialist or similar role. Handling a
- Familiarity with social media, resume databases and professional networks.
- Experience in volume/bulk hiring for Sales role.
- Familiarity with social media, resume databases and professional networks.
- Hands-on experience in handling atleast 5+ recruiters, team management
- Excellent verbal and written communication skills.
- A keen understanding of the differences between various roles within organizations.
- MBA in Human Resources Management.
Google AnalyticsWe are looking for an Affiliate Marketing Manager who is going to manage the company’s affiliate program through all phases, including brainstorming, launch, maintaining, trafficking, marketing, reporting, optimization, and analysis.
He/she is responsible for identifying, evaluating, and recruiting new affiliates to increase program distribution and interfacing with internal marketing and other teams to develop and implement marketing strategies and support affiliate programs.
You’ll be launching, managing, and growing a world-class, global affiliate program that moves the needle for overall business growth and closely ties into the overall marketing strategy.
You will work with the wider digital marketing team and multiple stakeholders across the business to ensure consistent and effective affiliate strategies are developed, agreed and implemented across markets.
As the Affiliate Manager you will:
- Own, develop, and deliver an affiliate sales strategy to drive revenue growth and meet business targets
- Maintaining and developing affiliate marketing programs, recruiting new affiliate partners
- Reviewing affiliate contracts, nurturing relationships with external vendors, affiliates, and partners
- Monitoring affiliate practices; negotiating and evaluating affiliate advertising agreements; maintaining relationships with affiliates and partners
- Performing marketing research on potential affiliate partners
- Monitoring affiliates and enforcing company procedures around affiliate programs
- Regularly monitoring campaign performance
- Compiling and submitting campaign performance reports
- Providing monthly invoices to affiliate partners
- Handling the buying, renegotiation of rates, renewing or canceling media placements and other advertising programs
- Plan and execute the seasonal and general campaign, overall partner outreach, market positioning, and branding across all affiliates
- Manage the relationships with key affiliates, maximizing their promotion
- Manage the affiliate marketing platform (Partner Stack), ensuring adherence to performance and service level KPI's and ensuring full exploitation of platform tools and functionalities
- Provide in-depth reporting, analysis, and insight to relevant stakeholders, highlighting the story behind the actual and forecasted performance
- Creating campaign reports that show progress and return on investment
Required Qualifications:
- At least, 7 years of experience working with affiliate management platforms and networks. Experience with Partner Stack a plus
- Considerable affiliate marketing experience, ideally gained from a high-growth, online or multi-channel business in the American region and a track record of achieving results (meeting lead-gen, CPA, Revenue targets, Conversion KPIs, etc.)
- A strong digital marketing expert with experience developing and managing campaigns in at least one channel discipline (SEM, email, social, content marketing, etc.)
- Able to demonstrate strong analytics skills and experience with digital marketing analytics tools e.g., Google analytics, etc.
- Education – BA in Business, Marketing, Communications or related degree is a must, MBA or equivalent preferred
- Should have previous experience purchasing and negotiating pricing for various media, including email, banner, and Web pop-up advertisements
- Experience with affiliate marketing networks and search engine marketing is a must
- Knowledge in ad-serving technologies, experience in campaign management
- Experience in dealing with and presenting to multiple stakeholders effectively
- Organized with an ability to multi-task, prioritize and work to tight deadlines
- Excellent numeracy and analytical skills with the ability to process large amounts of data and information into concise recommendations and action for the affiliate campaigns
We are looking for a Content Writer to join our editorial team and enrich our websites with new blog posts, guides and marketing.
Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you’re familiar with producing online content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application.
Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness
For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
As a Talent Acquisition Manager, you will be sourcing potential candidates on niche platforms, and being involved in other talent acquisition roles.
- Executing a vision for talent acquisition that will support the company as they prepare to scale.
- Working with the leadership team and HR business partners and implementing talent acquisition strategy.
- Developing creative sourcing strategies to proactively build a robust pipeline of candidates.
- Partnering with key leadership to formalize, support and implement an employer branding strategy across numerous channels.
- Organizing events to drive recruitment and brand awareness.
- Managing recruitment process flows (Requisition to offer ).
- Refining recruitment process as needed and documenting the same.
- Working closely with marketing team in outreach to the talent network.
- Working with functional team to meet their recruiting needs in terms ofnumber and quality of people.
- Proactively identifying and maintaining relationships with talent across various skill categories and levels of experience.
- Designing, implementing and refining process pertaining to talent on-boarding,
What you need to have:
- IC role; at least for initial few months.
- Experience of sourcing from multiple channels.
- The profile sits within the business function.
- Experience of niche/specific recruitment will be an added advantage.
- Solid knowledge of sourcing techniques (e.g. social media recruiting and Boolean search).
- Hands-on experience with various interview formats (e.g. phone, Skype and structured).
- Excellent verbal and written communication skills.
Experience: 2 to 5 years
Annual CTC: Rupees 10,00,000 to 12,00,000
NodeJS (Node.js)KubernetesContainerization and CICD environment experience.
Strong analytical skills and problem solving aptitude attention to details
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon