Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Infinx Healthcare
About
Company social profiles
Similar jobs
Google AnalyticsAbout the Role
We are looking for a highly performance-driven and growth-focused marketer to lead our digital acquisition and paid marketing initiatives across Meta, Google, and D2C channels.
This is a hands-on role for someone who can independently manage performance marketing, build creative strategies for ads, scale campaigns profitably, optimize ROAS, and drive measurable business growth for a fast-growing D2C wellness and lifestyle brand.
The ideal candidate should understand D2C consumer psychology, ad creatives, content hooks, funnels, and data-driven campaign optimization.
Core Objectives of the Role
* Scale online sales profitably through performance marketing
* Improve ROAS while reducing CAC
* Build high-converting creative strategies for ads
* Increase customer acquisition and conversion rates
* Test creatives, hooks, offers, and audience segments regularly
* Improve retention and remarketing performance
* Build scalable growth systems for the brand
* Drive measurable revenue growth through paid channels
* Support overall D2C brand growth and profitability
Key Responsibilities
* Independently manage Meta Ads (Facebook & Instagram)
* Manage Google Ads campaigns (Search, Shopping, Display, YouTube)
* Plan, launch, optimize, and scale paid campaigns
* Develop creative strategies for performance ads
* Suggest ad hooks, angles, scripts, thumbnails, and concepts
* Coordinate with designers, editors, and content teams
* Analyze winning creatives and performance trends
* Monitor ROAS, CTR, CPC, CPM, CAC, CVR, and other key metrics
* Build audience targeting, retargeting, and scaling strategies
* Improve conversion funnels and customer journeys
* Conduct competitor and market research
* Work closely with founders on growth initiatives
* Generate actionable reports and performance insights
* Use tools like Canva, ChatGPT, Google Analytics, Shopify, and Ads Manager
Required Experience & Skills
* Minimum 3 years of hands-on performance marketing experience
* Strong expertise in Meta Ads Manager
* Working knowledge of Google Ads
* Experience with D2C/eCommerce brands preferred
* Strong understanding of ROAS, CAC, LTV, CTR, CVR, CPC, CPM
* Strong understanding of creative strategy and ad psychology
* Ability to identify winning ad angles and hooks
* Familiarity with Canva or creative editing tools
* Strong analytical and execution skills
* Ability to work independently in a startup environment
Compensation & Benefits
* Annual CTC: Up to ₹6,00,000
* Attractive ESOP opportunities
* Performance-based incentives and bonuses
* Direct exposure to scaling a fast-growing D2C brand
* High ownership role with founder-level collaboration
* Fast-paced startup learning environment
Ideal Candidate Traits
* Data-driven and performance-focused
* Strong ownership mindset
* Creative + analytical thinker
* Fast executor and problem solver
* Deep interest in consumer psychology and ad performance
* Comfortable working in startup environments
Job Title: ,
Location - Pune (1 Position)
Job Overview:
We are looking for a proactive, creative, and detail-oriented Social Media Executive to manage and execute digital and social media strategies for multiple brands. This role involves content planning, social media management, performance tracking, and campaign observation to build brand presence and drive online engagement across various digital channels.
Key Responsibilities:
Social Media Planning & Strategy
Develop and execute tailored social media strategies aligned with client goals.
Plan monthly content calendars and campaign timelines.
Content Curation & Platform Management
Ideate and curate engaging and brand-relevant content (posts, stories, videos, etc.).
Collaborate with design and content teams to ensure visually appealing creatives.
Manage and oversee social media accounts across platforms like Facebook, Instagram, LinkedIn, Twitter, and YouTube.
Monitor comments, messages, tags, and DMs. Engage meaningfully to foster a positive brand image.
Write caption for social media posts
Analytics & Reporting
Track, measure, and report the performance of content & campaigns using analytics tools.
Generate insights and recommendations for continual improvement.
Provide regular performance reports and insights to clients
Creative Collaboration
Collaborate with other teams to create visually appealing and shareable content & support the execution of social media campaigns and promotions.
Stay up-to-date with the latest social media trends, Competitors’ strategies, best practices and contribute innovative ideas
Ensure creatives adhere to platform guidelines and brand tone.
Provide briefs and client feedback to creative teams.
Client Coordination
Understand client objectives and expectations, ensure timely execution of deliverables, and provide regular updates.
Campaign Support
Support execution of campaigns, seasonal promotions, product launches, and collaborations.
Collaborate with other team members ensuring successful campaign execution & delivering results.
Reporting & Insights
Generate weekly/monthly performance reports.
Analyze data to identify trends and performance gaps.
Provide recommendations for future improvements.
Present insights to internal teams or clients in a structured manner.
Platform Knowledge & Trend Awareness
Stay updated on ad platform changes, policy updates, and new features.
Explore beta features for more engagement
Experiment with new content formats and platform features to boost reach and engagement.
Apply learnings to improve ideation and performance.
Required Skills -
1-1.5yrs experience in Social Media Management
Knowledge of social media platforms and their respective algorithms
Proficiency in social media management tools
Strong copywriting and content creation skills
Experience of digital advertising and campaign management
Excellent verbal and written communication skills
Ability to work in a fast-paced environment and manage multiple client projects simultaneously
Experience in canva for Graphic & Reel creation is a plus
Immediate Opening No. of Position - 1
Salary - 20K + (Based on experience) In Office position
At HM Ad-World Pvt. Ltd., we pride ourselves on delivering exceptional results for our clients. If you're passionate about social media, have a flair for creativity, and thrive in a collaborative environment, we encourage you to apply for this exciting position. Join our team and help shape the digital presence of diverse brands across multiple industries.
Position- Appian Developer
Experience- 8 to 12 years
Location- Onsite
Appian Skills:
Process Modeling and Workflow Automation: Candidates must showcase their understanding of Appian’s Process Modeler and demonstrate the ability to optimize execution paths and manage exceptions.
Data Integration and Management Expertise: This skill ensures that candidates can create secure API integrations and manage external data sources, crucial for maintaining data integrity and connectivity.
Scripting and Expression Rule Development: Evaluates the candidate’s capability to write expressions and scripts that extend application functionality.
Security and Access Control Management: Assess the ability to configure security roles and access permissions, ensuring that applications comply with organizational policies and protect sensitive data.
Appian Deployment and Performance Optimization: Ensures that applications are deployed efficiently and perform optimally. These skills are essential for designing, implementing, and managing scalable and efficient applications using Appian's low-code platform.
Javascript
React.jsStrong Engineering Manager / Lead Profiles
Mandatory (Experience 1) - Must have 8+ years of overall Software Engineering/Development experience
Mandatory (Experience 2) - Must have 3+ years of experience as Engineering Manager / Team Lead role, with ownership of technical direction, delivery, and people management
Mandatory (Experience 3) - Must have hands-on Backend development experience using Python or Java, with frameworks such as FastAPI / Django / Spring / Express (Node.js)
Mandatory (Experience 4) - Must have Frontend development exposure using ReactJS, JavaScript, HTML, CSS
Mandatory (Experience 5) - Must have experience designing and building APIs, services, and integrations, including system design, PR reviews, and architectural decision-making.
Mandatory (Experience 6) - Must have experience leading engineers end-to-end – mentoring, code reviews, execution planning, and improving team productivity/quality
Mandatory (Company) - Must be from Product Companies / Startups (early to growth stage), B2B SaaS + Fintech industry is highly preferred
Mandatory (Note) - This role will be 80% team management and 20% IC (hands on coding required)
Preferred
Preferred (Education) - Tier 1 engineering college
Java
Spring BootRocketlane is building a unified workspace that enables customers to collaborate on onboarding projects. Rocketlane streamlines work collaboration and communication with customers across projects, both real-time or async. It features visibility, consistency, customer experience, collaboration, and productivity. It was launched in 2020 and is based
in Walnut, California, United States.
Kubernetes
Docker
PostgreSQLAbout Hive
Hive is the leading provider of cloud-based AI solutions for content understanding,
trusted by the world’s largest, fastest growing, and most innovative organizations. The
company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive’s solutions are transforming content moderation, brand protection, sponsorship measurement, context-based ad targeting, and more.
Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!
About Role
Our unique machine learning needs led us to open our own data centers, with an
emphasis on distributed high performance computing integrating GPUs. Even with these data centers, we maintain a hybrid infrastructure with public clouds when the right fit. As we continue to commercialize our machine learning models, we also need to grow our DevOps and Site Reliability team to maintain the reliability of our enterprise SaaS offering for our customers. Our ideal candidate is someone who is
able to thrive in an unstructured environment and takes automation seriously. You believe there is no task that can’t be automated and no server scale too large. You take pride in optimizing performance at scale in every part of the stack and never manually performing the same task twice.
Responsibilities
● Create tools and processes for deploying and managing hardware for Private Cloud Infrastructure.
● Improve workflows of developer, data, and machine learning teams
● Manage integration and deployment tooling
● Create and maintain monitoring and alerting tools and dashboards for various services, and audit infrastructure
● Manage a diverse array of technology platforms, following best practices and
procedures
● Participate in on-call rotation and root cause analysis
Requirements
● Minimum 5 - 10 years of previous experience working directly with Software
Engineering teams as a developer, DevOps Engineer, or Site Reliability
Engineer.
● Experience with infrastructure as a service, distributed systems, and software design at a high-level.
● Comfortable working on Linux infrastructures (Debian) via the CLIAble to learn quickly in a fast-paced environment.
● Able to debug, optimize, and automate routine tasks
● Able to multitask, prioritize, and manage time efficiently independently
● Can communicate effectively across teams and management levels
● Degree in computer science, or similar, is an added plus!
Technology Stack
● Operating Systems - Linux/Debian Family/Ubuntu
● Configuration Management - Chef
● Containerization - Docker
● Container Orchestrators - Mesosphere/Kubernetes
● Scripting Languages - Python/Ruby/Node/Bash
● CI/CD Tools - Jenkins
● Network hardware - Arista/Cisco/Fortinet
● Hardware - HP/SuperMicro
● Storage - Ceph, S3
● Database - Scylla, Postgres, Pivotal GreenPlum
● Message Brokers: RabbitMQ
● Logging/Search - ELK Stack
● AWS: VPC/EC2/IAM/S3
● Networking: TCP / IP, ICMP, SSH, DNS, HTTP, SSL / TLS, Storage systems,
RAID, distributed file systems, NFS / iSCSI / CIFS
Who we are
We are a group of ambitious individuals who are passionate about creating a revolutionary AI company. At Hive, you will have a steep learning curve and an opportunity to contribute to one of the fastest growing AI start-ups in San Francisco. The work you do here will have a noticeable and direct impact on the
development of the company.
Thank you for your interest in Hive and we hope to meet you soon
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Monitoring effectiveness and performance of sales initiatives and ensuring all sales activities are aligned with the category goals/ objectives
- Maintaining key customer relationships and developing strategies to expand organization’s market share
- Liaising with external agencies and managing external relations; ensuring internal alignment and buy- in across key internal stakeholders
- Guiding and developing team through employee development initiatives to maintain a capable and motivated workforce
- Managing credit
Desired Candidate Profile
What you need to have:- A Master’s degree in business administration (MBA), Marketing
- Minimum 16 to 22 yrs of Sales experience in paper industry
- Excellent verbal and written communication skills
- Willingness to travel regularly to different markets
- Proficiency with Microsoft office
- Strong analytical skills and ability to work well with little supervision
PHP
LaravelDescription
- PHP developer having good hands on experience in Laravel framework.
- Should be proficient in HTML5, CSS3 and JS.
- Experience in PHP framework HTML5, CSS3 and JS
- Should have good analytical and logical skills.
- Should possess good front end design skills.
- The candidate must have worked at least in 2 or more Laravel projects.
- Added Advantage: If the candidate has work experience in CodeIgniter or other PHP frameworks will be an added value.
Job Type: Full-time
.NET
Javascript
Angular (2+)
jQuery
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon