
Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.

About Infinx Healthcare
About
Company social profiles
Similar jobs
Overview:
We're looking for a Full Stack Developer with strong backend expertise who can build,
manage, and scale AI-driven products end to end. You'll play a critical role in designing
scalable architectures, optimizing performance and cost, and building robust AI and agentic
systems.
Responsibilities
1. Architect and build scalable backend systems using FastAPI, PostgreSQL, and Redis.
2. Design, develop, and maintain AI-driven applications, integrating multiple LLMs, APIs,
and agentic frameworks.
3. Implement vector databases (pgvector, Qdrant, etc.) for RAG and AI memory systems.
4. Orchestrate multi-agent AI systems with LangChain/LangGraph, including function
calling, agent collaboration, and monitoring.
5. Build and integrate RESTful APIs for frontend and external use.
6. Manage DevOps workflows, including CI/CD, cloud deployments (AWS/GCP), server
scaling, and logging/monitoring (Sentry).
7. Optimize application cost, latency, and reliability, balancing speed with LLM call
efficiency and caching strategies.
8. Collaborate with product, design, and AI teams to translate business requirements into
high-performing tech.
9. Maintain documentation and ensure code quality with tests, reviews, and async-first
architecture.
10. Contribute to frontend development (React + TypeScript) when necessary, ensuring
seamless API integration and data visualization.
Requirements
Core Skills
• Strong proficiency in Python and FastAPI.
• Experience with PostgreSQL (including pgvector) and SQLAlchemy (async).
• Solid understanding of Redis, RQ (Redis Queue), and caching mechanisms.
• Proven experience integrating LLMs and AI APIs (OpenAI, Anthropic, etc.).
• Hands-on experience with LangChain / LangGraph, RAG pipelines, and agent
orchestration.
• Experience working with cloud platforms (AWS / GCP) and managing file storage (S3).
• Familiarity with frontend stacks (React, TypeScript, Tailwind, Zustand).
• Working knowledge of DevOps: Docker, CI/CD pipelines, deployment automation, and
observability tools (Sentry, Mixpanel, Clarity).
Bonus / Nice to Have
• Experience building agent monitoring dashboards or AI workflows.
• Prior experience in startup or product-based environments.
• Understanding of LLM cost optimization, token management, and function calling
orchestration.
• Familiarity with external API integrations like BrightData, Hunter.io, Adzuna, and Serper.
• Experience building scalable AI products (e.g., chatbots, AI copilots, data agents, or
automation tools).
Mindset
• Startup-ready: comfortable working in fast-paced, ambiguous environments.
• Deep curiosity about AI systems and automation.
• Strong sense of ownership and accountability for shipped products.
• Pragmatic and cost-conscious in architectural decisions.
• Excellent communication and documentation skills.
Job descriptions
We are looking for a creative Web developer capable of producing user-friendly responsive web pages for web and mobile interfaces. Candidate should have 3+ years of experience, possess superior UI/UX skills and should be able to translate high level requirements into artifacts and transform them into intuitive and functional user interfaces and web pages.
Key Skills:
HTML5, CSS3, Photoshop, Dreamweaver, jQuery, JavaScript,
UI/UX designer, Responsive Designs, Bootstrap framework
Good to have skill: Angular
•Good knowledge of responsive Web Page Designing using HTML, CSS, JavaScript, Bootstrap & other responsive framework.
•Must be able to come up with creative design, layout and Presentation for all Work
•Understanding of Search Engine Optimization (SEO) soft skills.
•Good to have knowledge on any frontend framework like Angular.
•Hands on Experience on Corel Draw, Page Maker & Adobe photoshop
•Good Skills on MS Office Programs (Word, Excel, Powerpoint)
Responsibilities:
• Conceptual understanding of user interface design and the
design process
• Strong understanding of mobile platforms
• Create responsive HTML Pages for website
• Optimize website for SEO (HTML, CSS, Loading Time)
• Create HTML e mailers
• Work on Bootstrap or other Mobile Responsive software
• Stay up to date with latest technologies (HTML5)
• Work with .NET & Angular team for Website Development
• Good team player
• Provide individual ideas and concepts to the team
Job Summary:
Design and maintenance of existing web site.
Designing responsive html pages with mobile first approach.
Development of video on various topics.
Daily, weekly, monthly data updation of various product (online as well as offline module).
Preparation of Newsletter (monthly), Product Note, leaflet, brochure, one pager preparation.
E-Mailers designing (as per needs).
Product promotion through e-marketing.
Location: Bangalore
Reporting to: CFO
Age: Up to 35 Years
Working days: 2 Saturdays off in a month.
Notice Period: A Candidate with a notice period of up to 2 months in the current organization can apply for this position.
Qualification Required: Chartered Accountant
Required Skills
- Experience Required: 3 Plus year's valid experience in a similar profile preferably working with Lending Fintech or NBFC/Bank.
- Candidature Required: Open-minded, Enthusiast, Learner, ready to stretch, and amicable in a start-up environment.
- Language Proficiency: Robust command over language and proficiency with compliance terms as per Indian GAAP and able to review compliance and latest taxation norms.
- System Knowledge: Well-versed and working knowledge of MS Office and SAP/ERP Systems.
Job Responsibility:
- Responsible for handling Accounts, Taxation, and compliance functions on Pan India Level.
- Responsible for various MIS as requested by the management
- Responsible for maintaining & finalization books of accounts of the company.
- Responsible for all Direct and Indirect tax compliances and labor tax compliances including returns and coordination with vendors
- Report Accurate financials on a timely basis i.e. monthly/Quarterly/Half yearly/Annually to the CFO/Board
- Comply with the requirements of internal and external auditors on a timely basis
- Managing the accounts receivable and payable and reporting the delinquencies/Credit Loss with aging as per the policy of the board
- A Problem solver with a go-getter approach and able to maintain a healthy relationship with other stakeholders across the company.
Positively engage with the public and motivate them to support INGOs by donating for a social cause.
Work with your Team Leader and Coach to achieve weekly quantity and quality fundraising targets.
Ensure you possess relevant collateral/resources to carry out your role Obtain and identify quality donors using methods outlined in Core Skills training.
Participate in training sessions as directed by your Team Leader or Coach. Actively share trained information and fundraising techniques with fellow team members
Clear, regular and timely communication with Team Leader and Coach Collegial relationships maintained with other team leaders and members.
Positive relationships built and maintained with shopping centre management/councils and local authority and regulatory rules adhered to.
AEM including AEM 6.x .
· Strong hands on experience of Components, Templates, Taxonomy, metadata management, Forward and Reverse Replication, Workflows, Content Publishing and unpublishing, Tagging, Analytics, Deployment(Maven) and Content migration/ planning. · Significant hands-on design experience with AEM and very strong concepts of OSGi, Apache Sling, Apache Sightly, Apache Oak and Adobe Dispatcher
· Has worked on and implemented at least one of the popular Search engines with AEM like Solr, ElasticSearch or Lucene and involved in search queries performance tuning.
· Worked on integrations with popular products /Technologies like Salesforce, SSO, LDAP, API Gateways using ReST · Understands and implements the Quality Properties of the system in every day work including Accessibility, SEO, URL management, Security, Performance and Responsive architecture.
· Has implemented Quality Processes for projects like Continuous Integration (Bamboo/Jenkins/Git/BitBucket/Cloud Manager), SonarQube, Code reviews (Manual and Automated), code Formatters, Automation testing etc.
· Understanding of frontend technologies like Bootstrap, Backbone.js, ReactJS, Handlebars, Grunt, Angular, CSS3, HTML 5 and jQuery.
· Mastery of all core web and Java technologies including java 8/11, JEE, XML, XHTML, client/server-side scripting languages such as JavaScript, and JSP, and web services development using Restful implementations.
· Good understanding of AEM capabilities including Multi-site manager and Blueprinting, and the use of Online marketing components such as advanced targeting/personalization, and multi-variate testing, is preferred.
· Proficient knowledge of the end to end content lifecycle, web content management, content publishing/deployment, and delivery processes.
· Familiarity of Cloud native approaches and platforms including AWS, Azure or GCP.
· Familiarity with basics of Adobe I/O Runtime and Adobe I/O Events (preferred)
· Good understanding of integration patterns and content-centric application development patterns using AEM Search, Commerce package or others platforms is preferred. Education:
· Full time Bachelor’s/Master’s degree(Science or Engineering preferred)
• Job Location:- Opp. Sola over bridge, Ahmedabad and Prahladnagar, Ahmedabad
• Education:- B.E./ B. Tech./ M.E./ M. Tech/ MCA
• Desired Skills:- .Net 4.5 and later, Asp.Net MVC, C#, Java script, JQuery, CSS3, Web API, ANGULAR JS, .Net Core, Sql Server, Mysql, Entity Framework
• Experience:- 01yrs to 04yrs
• Number of Vacancy:- 04
• 5 Days working
Roles & Responsibility:-
• Producing clean, efficient code based on specifications.
• Fixing and improving existing software.
• Integrate software components and third-party programs.
• Verify and deploy programs and systems.
• Troubleshoot, debug and upgrade existing software.
• Gather and evaluate user feedback.
• Recommend and execute improvements.
• Create technical documentation for reference and reporting
Job Requirement:-
• Must have good experience on Asp.Net, MCV, C#, Java script, Jquery etc.
• Experience with software design and development in a test-driven environment.
• Knowledge of coding languages (e.g. C#,VB, JavaScript) and frameworks/systems (e.g. AngularJS, Git).
• Experience with databases and Object-Relational Mapping (ORM).
• Ability to learn new languages and technologies.
• Excellent communication skills.
A Day in the Life of a Creative Designer
Location: Pune, India
Experience: 0-5 years
A Creative Designer is an individual who takes direction, turns concepts into visuals, communicates with other team members, and implements feedback to create a final product. At times, a Creative Designer may brainstorm and implement their own unique ideas.
About FlytBase:
FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments across the globe and has the largest network of partners in 50+ countries. The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics. The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase achieved the Global NTT Data Innovation Contest 2019 in Tokyo, Japan. FlytBase graduated from the Cisco LaunchPad Accelerator Program in 2017 and was awarded the TiE50 Top Startup award by TiE Silicon Valley.
On a given day, a Creative Designer will spend time:
● Storyboarding, editing, composting, rendering, and other post-production processes.
● Brainstorming and developing campaigns while working with the marketing team
● Remaining flexible in dealing with changing schedules and multiple points of view.
● Curating motion graphics videos whenever needed
● Turning ideas into a comprehensive creative brief
● Working on layouts and the overall presentation of a campaign
● Ideating and assembling recorded/raw footage into a finished project that is suitable for digital consumption.
● Providing files to necessary vendors like a digital printer etc.
● Input music, video commentary, subtitles, graphics, and effects.
A Creative Designer has some sort of expertise in:
● Adobe Creative Suite.
● Blender/Cinema 4D or any other 3D software would be an added advantage.
● Keeping up with new trends, pop culture, and memes.
● Bringing elements together, like color, imagery, and text, to convey a message.
Skill(s) required:
● Adobe Creative Suite, 3D animation, 2D animation.
● Knowledge of Blender/Cinema 4D or any other 3D software would be an added advantage.
● Updated with new trends, pop culture, and memes.
Compensation:
This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.
Perks:
1. Fast-paced Startup culture
2. Hacker mode environment
3. Enthusiastic and approachable team
4. Professional autonomy
5. Strong meritocracy
6. Zero bureaucracy
7. Company-wide sense of purpose
8. Flexible work hours 9. Informal dress code
How to apply: Fill this form- https://docs.google.com/forms/d/e/1FAIpQLScTLa0xfpIjyu6BukAEeypvHxGxnSMAFK6P846mEhoYZllxzA/viewform
React JS Developer
Exp - 5+ years
Skills: React, Redux, Javascript, HTML, CSS
Location: Bangalore, Hyderabad, Chennai
This Delhi-based startup is founded by a successful serial entrepreneur and has raised a total of $5.2M over 4 rounds.
What you will do:
- Transforming creative ideas/ briefs into practical collateral
- Quickly developing concept mock ups to visualize new ideas in context
- Working under pressure with tight deadlines
- Majorly working and coordinating with the marketing team
- Working closely with cross functional teams such as NPS , Ops , Sales and Strategy
What you need to have:
- Graduate from a good design school with 3 to 7 Years of graphic design experience
- Experience in E-commerce/ Consumer Electronics/ FMCG industry preferred
- Knowledge in Adobe Creative Suite (Photoshop/ Illustrator/ InDesign/ 2d Techniques)
- Experience in Motion Graphics and Video Editing is a plus
- Hands on experience in Adobe Premier Pro + After Effects
- Strong presentation, communication, organizational and time-management skills
- Start-up/ early-stage experience
- Ability to work in an entrepreneurial, hands-on and adaptive environment
● Ability to deep dive hands on into coding, building scalable architecture and backend
infrastructure
● Strong knowledge of “how to scale” a product, Dev ops, (Docker/ Kubernetes), Messaging
queues, Testing, Database design, Security Log management system
● Extremely hands-on in coding along with a strong interest in leading a team.
● Knowledge of tech stack, which in our case is Node.js/GraphQL/TypeScript for API
development, PostgreSQL, AWS, Python for data processing.
● Proven technical experience of 4-10 years of work-ex coupled with a strategic growth mindset
Responsibilities
● Lead the software design, architecture, development, debugging, documentation, testing,
deployment, maintenance and improvement efforts
●
Establish the roadmap and architecture based on the latest proven technologies and Hora’s
needs
● Manage, lead and mentor other engineers and demonstrate best engineering practices with the
team
●
Lead the team to follow our software development process including writing unit tests,
performing code reviews, doing daily standups, setting OKRs and milestones, etc.
●
Excellent experience in coding including the ability to write well-crafted, well-tested, readable,
maintainable code
● Develop backend code for mobile applications and internal web tools
● Develop APIs for the mobile platform
● Own, innovate and maintain the backend infrastructure
● Code using cutting-edge tools in close collaboration with our Machine Learning team
● Stay on top of state-of-the-art technologies and apply them
● Collaborate with teams and share knowledge via tech talks and promote tech and engineering
best practices within the team
Minimum Qualifications
● B.S., M.S., or Ph.D. degree in Computer Science or a related technical field or equivalent
practical experience
● 4-10 years of relevant work experience in system design, algorithms, data structures, scalability,
DevOps, security and testing
● Demonstrated experience in delivering reliable, scalable, performant, and secure web-based
systems and services in production
● Experience working with three or more from the following: web application development,
Unix/Linux environments, mobile application development, distributed and parallel systems,
machine learning, natural language processing, networking, developing large software systems,
security for software development.
● Strong experience in system design, scalability, DevOps, security and testing
● Strong and proven passion for code quality
● Knowledge of a wide-range of front and back-end technologies.
Experience with any of the following technologies is particularly desirable: TypeScript,
GraphQL, node.js, Python, Go, Java, HTML/CSS, React, Redis, PostgreSQL, Kafka,
Spark, ElasticSearch, Docker/Kubernetes, AWS, Git. ○
Experience in writing backend code with modern languages and frameworks
(JavaScript/node.js or Python/Django)
● Strong relational database experience (PostgreSQL, MySQL, etc.)
● Experience in API development for mobile/web
● Strong Computer Science fundamentals: data structures, algorithms, memory management,
concurrency
Preferred Qualifications (Added advantage)
● Excellent written communication, verbal communication, and presentation skills
● Competitive programming experience
● Familiarity with data science and/or machine learning, experience in credit and risk models,
NLP and network analysis expertise
● Experience of working on fintech products
● Experience in managing a distributed set of engineers/developers
Personal Attributes
● Self-guided missile
● Enjoys finding novel solutions to hard technical problems
● Optimistic team player
● A hard-working, humble disposition - we are looking for doers who think, and thinkers who
do.
● Enjoys hands-on, day-to-day work while having a bigger picture view of the goals to
accomplish.
● Strong sense of ethics and integrity.
● Desire to make a strong impact on the lives of millions through their work











