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Job Title: Customer Support Executive

Location: On-site – Lower Parel, Mumbai

Company: Torero Softwares Ltd

Timings: Monday to Saturday, 10:00 AM – 7:00 PM

About the Role

We are looking for Customer Support Executives to assist clients who are already using our software. You will receive calls from customers and help them with questions about using the software, billing, accounting, and GST. This role is perfect for someone who enjoys solving problems, guiding clients, and providing friendly support over calls.

What You’ll Do

• Answer client calls and solve software-related queries.
• Guide clients on billing, accounting, and GST features.
• Provide online support and training when needed.
• Keep clients happy with clear and friendly communication.

Who We’re Looking For

• Commerce Graduate (Freshers with accounting knowledge are welcome), or
• 12th Pass (Commerce) with 6+ months customer support experience.
• Basic knowledge of accounting and GST.
• Good communication and problem-solving skills.
• Comfortable handling client systems online.

Why Work With Us

• Join a growing healthcare software company.
• Learn software support and client management hands-on.
• Friendly team with opportunities for career growth.

Apply Now

Key Responsibilities:

• Make outbound calls to potential customers and provide information about company products/services and highlight key features.
• Schedule appointments and demo calls for the sales team with interested clients.
• Stay informed about the company's products/services.
• Clearly articulate product features, benefits, and unique selling points.
• Follow up with potential clients to confirm scheduled appointments and provide necessary information.
• Generate new leads through cold calling.
• Maintaining positive rapport with customers to build long-term relationships.
• Update and maintain customer records in our system.
• Provide feedback on customer responses and concerns.
• Collaborate with the sales and marketing teams to optimize strategies.
• Participate in regular team meetings to discuss progress and challenges.

Qualifications & Skills:

• Bachelor’s degree or higher in any field.
• Active listening and attention to detail abilities.
• Excellent verbal and written communication skills.
• Ability to handle rejection positively and persistently pursue leads.
• Ability to follow scripts and guidelines to deliver an effective sales pitch.
• Ability to build rapport with potential customers.
• Organizational and time management skills.
• Basic computer skills and proficiency in MS Office.
• Knowledge in Finance Domain would be an advantage.

• Manage accounts and financial operational activities
• Prepare Daily, Weekly and Monthly reports
• Record Maintenance for Factory and Admin Compliances
• Coordinate with auditor office about GST, TDS, and TCS Filings
• Manage the accounts team

• Field manage audit engagements, including management of client relationships;
• Plan and deliver a range of audit and assurance services;
• Supervise teams to successfully execute engagements and mentor more junior members of staff;
• Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
• Help to drive our continuous improvement in audit methodology and develop new ways of working through innovation and transformation; and
• Participate in practice management activities, including facilitation of internal training courses and staff development.