java developer

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Engineering Manager (Bangalore, Remote option available) 8+ years of experience 

Zepto (www.zeptonow.com)

Why should you look at this role?

Salary 65-80 lakh per annum

Paid leave

Sick leave

Provident Fund

What Else?

• High growth startup in quick commerce space (10 min delivery)
• Given our very high hiring bar, we offer a very competitive salary and substantial equity to create everlasting wealth for our early believers as the company grows.
• Work on real world logistics problems & benefit from the rocket ship Zepto is!

Tech Team: 40-50 (200+ in few months)

About the Employer

Zepto is a fast-growing startup that delivers products in 10 minutes through an optimised network of dark stores that we're building across the country!

Just 6 months after launching, we've raised $160 million from marquee

investors in Silicon Valley and India. Our investors include Y Combinator, Nexus Venture Partners, and many more! We’ve built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, PhonePe, Goldman Sachs, Pepperfry, and institutions like Stanford, INSEAD, IITs, and IIMs.

The magic of Zepto is our ability to consistently deliver 2,500+ products in 10 minutes flat. It's the core of what we do, and the reason why we’ve been able to grow so fast with phenomenal customer love. Our mission is simple: to make 10-minute delivery the new normal.

Funding:

Funding Zepto has raised a total of $160M in funding over 3 rounds.

Their latest funding was raised on Dec 20, 2021 from a Series C round.

Employer Reviews:

“High Ownership, Lots of Learning, Broad Roles, Accessible Leaders”

"Alot of benefits like ZeptoJoy coupon, internet bill reimbursement and cab reimbursement is also taken care of. Overtime is paid."

Reporting structure:

Software Engineer -> Sr Software Engineer -> Lead -> EM -> AD / Director / VP -> Head of Engineering -> CTO

The EM role would involve team management

Interview Process:

1. Discussion on past experience and problem discussion based on projects done
2. Low level design
3. High level design

(One of the rounds will test scenario management via case study since it’s a managerial role) 

What You will do Everyday?

• You not only have the technical chops to roll up sleeves and provide technical leadership to major projects but also build and manage a team of top noch engineers.
• You not only optimize your own code but make sure engineers are able to optimize theirs.
• As an Engineering Manager you manage your business goals, contribute to product strategy and help develop your team
• Create clear career paths for team members and help them grow with regular & deep mentoring.
• Perform regular performance evaluation and share and seek feedback.
• Operating with scale and speed amidst flux, there is just a LOT happening.
• Our world-class software engineers are just getting started -- and as a manager, you guide the way. You are their default mentor.
• You work closely with Product Management, Business Development and Operations team and enable them by providing scalable and high quality technology solutions at a rapid pace
• You set up best practices for development and champion their adoption and at the same time Architect & design technically robust, flexible and scalable solutions
• You work with designers, business analysts, and product managers to estimate and plan projects in an Agile environment
• Perform well in uncertainties and collaborate and work with unclear interfaces to other teams in our rapidly evolving organizations

Your Superpowers

• B.E/B.Tech or any other similar qualification with experience as a tech leader and people manager for at least 8+ years.
• Experience of managing teams and delivering high-quality projects on time.
• Experience with building, developing and coaching teams of best technical talent in the Industry.
• Experience with managing diverse teams and delivering high-quality projects on time.
• Deep understanding of technology and architecture in a highly scalable and available setup.
• Experience with new open source technologies and their adoption into product development etc.
• Experience with new open source technologies and their adoption into product.

• Understanding learner’s career-related aspirations, concerns, and uncertainties throughout the consultation process
• Reviewing a learner's personal and educational background and how these might influence their prospective job-related choices
• Explain the gaps if any, between Aspiration Vs Ability of potential learners
• Informing learners about potential shortcomings in their skill sets and devising strategies to remedy these through appropriate learning solutions
• Proposing career-related options that are based on your insights about market, employability, career, salaries and growth.
• Walking learners through the process of compiling and restructuring their options and taking the best decision for themselves
• Guiding learners through the completion of aptitude, personality, and other related tests.
• Scoring learner’s responses to the tests and other questions, and discussing with them about the results of these.To efficiently carry out your daily responsibility, as a Career Counselor, you will,
  • Constantly research and analyze current employment trends in IT industry
  • Constantly research and analyze current market trends in emerging technologies
  • Adhere to process specifications as guided by your supervisor and training team
  • Comply with the organization’s policies and procedures
  • Manage your performance to achieve your committed goals
  • Develop positive working relationship with all colleagues - management, supervisors, co-counsellors, all support team members

   

  You are a good fit for this role, if you can/have,

  • Demonstrate history of performance through target achievements
  • Track record of meeting targets & commitments
  • Displaying excellent judgement & interpersonal skills
  • Showcase your knowledge about ever-changing trends across all dominant industries
  • Demonstrate Resilience and emotional balance
  • Top-notch investigative, assessment, and communication skills
  • Self-learner and invested in self-development
  • Hobbies that wake you up early even on week-offs

Do you thrive on working with cutting edge technology, with innovators in the early stages of ideas, products, or platforms? Do you have the passion to be a core member of a fast-growing start-up? Are you an expert or aspiring to become one who can work on the Full Stack of an application? Do you have a genuine interest in all software technologies? If the answer is yes, do reach out to us - Crediwatch is the place for you!

You will be exposed to work on every level of the stack in a highly agile, fast growing, start-up FinTech environment, while ensuring Breakthrough Simplicity in innovation and Diving Deep to arrive at a solution-based approach to problem solving and idea creation.

The environment at Crediwatch is vibrant and innovative! You will learn and regularly interact with peers who are the best at what they do and will motivate you to be the best version of yourself, technically and professionally.

The Role Expectation

• You will play a key role in the development of the core product, working directly with the Business team on realizing their needs and translating it into the product.
• You will be involved in the overall design, architecture and development of the application, maintaining quality and ensuring performance and compliance to software standards and guidelines
• You will adhere to the best practises of the Agile & TDD
• You will collaborate with the rest of the engineering team to design, prioritise and launch new features.
• You will take ownership for organising code and maintain its integrity at all points in time.
• You will be responsible for understanding and implementing security and data protection best practices.
• You will bring in a passion for technology and hunger to learn

You Have

• A sound knowledge of Python, hands-on experience in using Django/Flask etc., design patterns and application design
• Experience with database architectures like NoSQL, RDBMS. Eg: MongoDB/ Cassandra / Couchbase / MySQL
• A good understanding of message queues mechanisms like Redis/RabitMQ (or similar)
• Knowledge of python web crawling frameworks like Scrapy & Frontera
• Hands on experience with CI/CD
• Experience in using Git for source code management & Jira

Good to Have

• Strong Linux skills, knowledge of building large scale, multi-threaded applications and experience in designing and building RESTful web services,
• Building API services with GraphQL
• Skills in configuring and implementing Hadoop/HDFS, Elasticsearch and HBase or knowledge of any graph databases
• Prior experience in architecting large scale distributed systems and experience with cloud deployments on AWS/Azure
• Prior experience working in a fast-paced start-up environment.
• Domain knowledge in the financial/data space; any external, relevant certifications.

Your Background

• At least 6+ years of hands-on development experience
• A bachelor’s or master’s degree in a related field

You Believe-in & will align with our Business Objectives

• Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.
• Breakthrough Simplicity - An innovative approach to make everything simpler
• Diving Deep -Technique used to arrive at a solution-based approach to problem solving and idea creation
• Drive for Results - Focus on end result of any task
• Encourage and Improve - Encouraging and promoting team work and focus on continuous self-development at every stage.
• Be Ethical and Respectful - Willingness to do the right thing – even if it is hard; courteousness and being focused on the best in others.

Who We Are

We build innovative technology everyday!

Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real time inputs.

Each day at Crediwatch is about striving for transparent insights, analysis and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

You Will Enjoy

Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee, health drinks round the clock, lunch buffets, PS4 and Foosball breaks and a stocked kitchen.

We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun-side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch!