Engineering Manager

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

We are looking for candidates have 4 to 7 years of professional expertise in the development of .Net Core, Asp.Net, .Net Framework, WebApi applications and angular applications. Also how have experience in 3rd party integrations like payment gateways.

• Experience integrating Third Party SDKs and APIs.
• Should have 3+ Years of Angular Js Work Experience or 3+ Years of Experience Developing the Angular 8/10/12/14/16 Web Applications.
• It's advantageous to be familiar with Angular Application Deployment.
• Working knowledge with Microsoft SQL.
• Understanding of HTML and CSS.a working knowledge of agile approaches.
• Good familiarity with version control tools like TFS and GIT.
• sms integration, image storage
• Strong analytical and problem-solving abilities.

We are looking for someone with good communication skills and okay with sales and operations. As of now, this will be 70% sales and 30% operations.

Key responsibilities:

1. Promoting and selling memberships to potential new clients (walk-ins/trials)

2. Working on achieving the target by driving conversions

3. Working on upselling

4. Maintaining a record of every interaction with new users

5. Working on entering all the details of customers and walk-ins in internal tools

6. Managing the center experience and incremental enhancements

7. Handling the timely opening and closing of the center

8. Working on inventory management

Note:

1. Role name: Associate Center Manager

2. CTC: 3 LPA fixed

3. Number of working days: 6

4. Week off: 1 (rotational)

5. Shift timings: split shift (5:30 am to 10 am, break, 5 pm to 10 pm)

We are looking for an enthusiastic and passionate Web Developer Intern with a proven track record of building Web apps from the ground up using ReactJs.

• 1-3 Years of experience in Web Development
• Strong proficiency in ReactJS and Firebase
• Knowledge of Twilio API is a plus.
• Understanding of front-end development tools such as Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements.

• Any production project on ReactJs is a plus.

1. Developing new user-facing features using ReactJS.
2. Building reusable components and front-end libraries for future use
3. Translating UI/UX design wireframes into high-quality code for producing visual elements of the application.

4. Optimizing components and creating docs, unit, scenario, integration sanity test, etc. if required.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

JOB SUMMARY:  The Senior Associate supports the Data Analytics Manager by proposing relevant analytics procedures/tools, executing the analytics and also developing visualization outputs for audits, continuous monitoring/auditing and IA initiatives. The individual’s responsibilities include -

Understanding audit and/or project objectives and assisting the manager in preparing the plan and timelines.

Working with the Process/BU/IA teams for gathering requirements for continuous monitoring/auditing projects.

Working with Internal audit project teams to understand the analytics requirements for audit engagements.

Independently build pilot/prototype, determine appropriate visual tool and design the views to meet project objectives.

Proficient in data management and data mining.

Highly skilled on visualization tools like Qlik View, Qlik Sense, Power BI, Tableau, Alteryx etc.

Working with Data Analytics Manager to develop analytics program aligned to the overall audit plan.

Showcasing analytics capability to Process management teams to increase adoption of continuous monitoring.

Establishing and maintaining relationships with all key stakeholders of internal audit.

Coaching other data analysts on analytics procedures, coding and tools.

Taking a significant and active role in developing and driving Internal Audit Data Analytics quality and knowledge sharing to enhance the value provided to Internal Audit stakeholders.

Ensuring timely and accurate time tracking.

Continuously focusing on self-development by attending trainings, seminars and acquiring relevant certifications.

• Architect new systems and improve existing ones by instrumenting best practices and technologies.
• Identify and build automated tools for release management, deployment, monitoring and reporting
• Identity and implement latest technologies and frameworks for application system stack, deployments, automation, capacity management, resource orchestration and availability.
• Responsible for fixing support escalation cases and conducting post-incident reviews / Root Cause Analysis.

Job Role:  

• Ability to consistently produce clean, efficient code based on client specifications  
• Ability to integrate software components and third-party programs to meet specifications  
• Reliability and proficiency in verifying and deploying programs and systems  
• Ability to troubleshoot, debug and upgrade existing software  
• Collaborative mindset and willingness to recommend and execute improvements  
• Commitment to optimization and accountability evident in creating technical documentation for reference and  reporting  

 Must Have 

·         Must Have:  React native development,Android/iOS Native Development Experience  

·         Good To Have: MySQL, TypeScript, Ionic 

Personal Skills:   

·         Organized, self-motivator, great communicator, detail oriented and fast learner.   

·         Excellent written and verbal communications skills at the business and technical level   

·         Strong work ethics, commitment and team work   

·         Should be a good team player & ready to shoulder additional responsibility   

• Participate in the development of application software
• Own the detailed design of the system.
• Comfortable in design, implementation, testing, and documentation
• Ensure quality by writing developer level tests (unit, component, etc.)
• Works with the team for the quality and timely deliveries.
• Creates products according to the specifications and software development process
• Helps the team meet their daily and iteration objectives
• Works to remove internal and external impediments in the Scrum team
• Facilitates continuous improvement with regular inspect , Adapt and team retrospection, Interface and Participate in Scrum of Scrum

Skills and experience

• Bachelor’s or master's degree in Computer Science or related field 
• 6-7 years’ experience hands-on in Node JS experience, Good Java script fundamentals. Python experience will be a plus.
• Should be experienced in web-based applications and micro-services architecture.
• Experience in relational databases ( PostgreSQL or Redshift)
• Exposure to MOCHA, CHAI test framework
• Knowledge in Test Driven Development.
• Experience of working in Cloud environments like AWS etc
• Knowledge of deploying application on Cloud Foundry
• Excellent coding and debugging skills. Knowledge of design patterns and practical application of the same
• Knowledge of Privacy & Security Rules, aspects for Software is a plus

Personal Characteristics

• Good communication and documentation skills.
• Self-starter, quick learner, ability to work with teams.
• Software Craftsmanship mindset.
• Proactive and self-driven possesses a due sense of urgency.
• Ability to stay focused on the target to deliver in an agile manner.
• Openness to collaborate in interest of project/organization.
• Shall be very good technically; good problem-solving abilities.
• Working with multisite teams, Quality conscious and Process & customer Oriented.