Business Development Manager

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Profile: Technical Content Writer

Experience : 3 to 6 years (IT Industry Experience Only)

Location: Ahmedabad

We are looking to hire a driven Technical content writer to develop and execute content strategies that drive traffic and generate leads for Sigma Solve Ltd (sigmasolve.com). The content strategist's responsibilities include determining which formats best communicate various types of content, identifying ways to increase brand awareness, and conducting keyword research. You should also be able to analyze user engagement metrics to determine whether the content is well-received or not.

To be successful as a Technical content writer, you should be able to collaborate with the marketing team to develop innovative ideas. Ultimately, an outstanding content strategist should demonstrate exceptional content presentation skills and be able to work well under pressure.

Technical Content Writer Responsibilities:

• Should be a literal thinker and a storyteller, have good experience on understanding brand voice, tone, and monitoring activity.
• Develop content strategies for digital marketing channels.
• Develop content marketing and distribution strategies.
• Developing clear and engaging content that is consistent with the company's brand image and addresses both business goals and consumer needs.
• Performing content audits to assess how well existing content is performing.
• Analyzing content marketing data to identify trends and anticipate consumer needs.
• Creating, adjusting, and managing the editorial calendar.
• Generate high-quality content for our corporate website, based on IT selling services [Digital transformation, AI, Data Analytics, Machine learning].
• Understand our business, strategy, and SaaS / product offerings.
• Experience in In-bound lead generation through content marketing.
• Ideating & deriving 360- strategies along with the subject matter expert team.
• Optimize existing content for inbound marketing activities.
• Co-ordinate with cross functional department to collect requirements and execute task to meet the deadline.
• Research industry-related topics (combining online sources, interviews, whitepaper, webinars etc.).
• Edit content for grammar, accuracy, clarity, readability, and consistency.
• Proofread and edit blog posts before it goes live.
• Coordinate with the marketing team to define, plan and run demand generation campaigns.
• Conduct simple keyword research and use SEO guidelines to increase web traffic.
• Identify business needs and recommend new topics based on competitor research.
• Contribute to a positive, healthy, fun, and driven culture.
• Must have written inbound and outbound marketing content [landing page, emailers, infographics, webinar, PPT, whitepaper, case study, use cases etc.]
• Should have knowledge of Tools like SEMRUSH, how to find trending topics for monthly content request.

Qualification:

• 5+ years’ experience as a content strategist/marketer
• Bachelor's degree in marketing, communications, advertising, journalism, or related field
• Proven content strategy and project management experience
• Sound knowledge of content management systems, keyword research tools, social media platforms, search engine optimization (SEO), and search engine marketing (SEM).
• Exceptional marketing and collaborative skills
• Deep understanding of technology such as IoT, AI, Data science and emerging technologies
• Proven record of delivering requested content on time without compromising writing quality
• Organized and should be able to handle team 
• Outstanding written and verbal communication skills
• Should be familiar with simple graphic design tools (Canva, etc.)
• Must have proof reading skill of written piece of content 
• Must be following AP style guide and guide team to follow best practices and approach of content marketing
• Self-motivated and should work under pressure situation 

About Sigma Solve Ltd:

Sigma Solve Inc stands at the forefront of AI and digital transformation companies, swiftly advancing in the competitive landscape of America. With a strong presence in the USA, Australia, and India, we embrace the mission of reinventing businesses through innovative solutions and harnessing the power of human creativity and technology.

At Sigma Solve, our commitment lies in delivering best-of-breed AI solutions for various digital applications, coupled with comprehensive data services, eCommerce expertise, enterprise mobility solutions, and digital transformation services for enterprises of all sizes. Drawing from over a decade of experience, catering to start-ups to Fortune 500 companies, we have honed our proficiency in providing strategic guidance, innovative design, robust engineering solutions, and cutting-edge research and development services.

Our guiding philosophy revolves around assisting our clients in staying ahead of the curve amidst the fast-paced world, ensuring their growth and success by embracing forward-looking technologies and services. 

Digital Solutions and Specializations: 

1. Consulting Services: Expert guidance for custom strategies and business growth. 
2. Artificial Intelligence: AI-driven solutions for operational efficiency and enhanced experiences. 
3. Digital Solutions: Empowering businesses with diverse digital tools, including eCommerce, CRM integration, Intranet Portals, CMS and mobility applications. 
4. Data Analytics & Intelligence: Unleashing the power of data for informed decisions and sustainable growth.
5. Our other service offerings: 

• Custom Software Development 
• UI / UX Design & Development 
• Digital Marketing & Automation 
• Opensource services 
• DevOps: CI, CD

#technical content writer # content writing # itservicecompany

# contentwriterjob #ahmedabaditjobs #hiring alert

Company Overview:

We are a dynamic and rapidly growing organisation focused on revolutionizing the financial industry. Our innovative solutions combine cutting-edge technology with a customer-centric approach, providing individuals and businesses with streamlined financial services. As an Associate Product Manager, you will have the unique opportunity to contribute to our growth, shape our product strategy, and make a significant impact in a fast-paced and highly collaborative environment.

Role Overview:

As an Associate Product Manager, you will work closely with the product management team to drive the development and success of our fintech products. This role is ideal for individuals who thrive in a high-growth startup environment, where the learning curve is steep, and there is a high level of ownership and responsibility. You will have the chance to immerse yourself in various aspects of product management, from market research and analysis to product roadmap development and feature prioritization. You will collaborate with cross-functional teams, including engineering, design, marketing, and operations, to ensure the successful execution of our product vision.

Responsibilities:

• Define and prioritize product features and enhancements based on customer feedback, market insights, and business goals.
• Create a product roadmap, ensuring alignment with the company's strategic objectives.
• Work closely with the engineering and design teams to translate product requirements into actionable user stories and prototypes.
• Act as a product evangelist, internally and externally, by effectively communicating product vision, benefits, and updates to stakeholders, customers, and prospects.
• Embrace a high level of ownership and responsibility, taking initiative and contributing to the overall success of the company.

Qualifications:

• Bachelor's degree in engineering, or a related field.
• Previous experience in product management, preferably in the fintech industry or related technology-driven sectors.

Join our team and be part of a fast-growing fintech startup, where your contributions will directly impact the future of finance

• Performing research on current benchmark trends and audience preferences
• Designing and implementing social media strategy to align with business goals
• Coordinating with key stakeholders to stay aligned with the brand's requirements in various aspects
• Heading Social Media efforts to achieve the brand's marketing goals while maintaining the brand's identity
• Setting specific objectives and reporting on ROI
• Generating, editing, publishing and sharing engaging content daily on our official handles
• Collaborating with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicating with followers, responding to queries in a timely manner and monitoring customer reviews
• Overseeing social media accounts’ design (e.g. Facebook timeline cover, profile pictures)
• Suggesting and implementing new features to develop brand awareness, like promotions and competitions
• Staying up-to-date with current technologies and trends in social media, design tools and applications
• Strategizing ways to increase followers and interactions
• Planning various activities and contests to enhance brand visibility and community engagement
• Devising plans to enhance community engagement
• Optimising influencer activity

Desired Candidate Profile

• Experience in managing Social Media in the current profile
• Ability to create Social media calendar
• Ability to coordinate with the Creative team or vendor for visual content
• Ability to search on relevant & trending hash tags
• Ability to manage Facebook, Instagram, LinkedIn, Twitter, YouTube
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Knowledge of online marketing channels
• Excellent communication skills
• Analytical and multitasking skills    

Requirement:

Position: Web Developer

Experience: Min 4yr

Relevant Experience in React , Redux , Hooks Javascript etc is mandatory

CTC: As per standards

Location: Bangalore

Industry: Retail / E-commerce 

Functional Area: IT Software - eCommerce, Internet Technologies 

Role Category: Programming & Design 

Role: Application Programmer

 Employment Type: Permanent Job, Full-Time 

Web Developer - II / Senior Job Description - 

Expertise in Javascript, JQuery, W3 CSS, CSS3, HTML5 - 

Deep understanding of client-side, frameworks such as React.js, Backbone.js

 - Performance optimization techniques for the web and mobile web 

- Expertise in Integrating and maintaining RESTful Web-Services 

- Good understanding of AJAX, asynchronous request handling, partial page updates 

- Good understanding of Virtual DOM, Data structure, and data manipulation 

- Deep understanding of UX principles & building GUI 

- Basic knowledge of version control system like Git / Mercurial / Bitbucket 

- Writes clean, readable, and maintainable code