Business Development Manager

Hiring : SFCC Release Analyst

Experience : 5+ yrs

Location : Remote

We are looking for SFCC Release analyst with 5+ yr of experience with SFCC release management and data loads

Responsibility -Business Development Executive (Telesales)

Connect with students and working professionals and give complete course details.

Provide comprehensive counselling to the students and working professionals.

Convert counselling into enrolment.

Lead generation through calling.

Be a mentor and a guide to potential learners who can look up to you for career advice.

Experience:-6 month- 3 yrs

Job Timing: 10 to to 07:00 Monday to Saturday

Address: - Churchgate, Mumbai.

Job Type: Full-time

About Us:

We are an innovative tech company focusing on cutting-edge AI projects. Our mission is to create impactful AI solutions that transform industries and enhance user experiences. We are looking for a skilled Python Developer to join our dynamic team and contribute to the development of AI-powered applications.

Responsibilities:

Develop, test, and deploy scalable AI and machine learning models using Python.

Collaborate with data scientists and AI engineers to integrate models into production systems.

Write efficient, reusable, and scalable code for AI applications and pipelines.

Optimize existing Python codebases for performance and scalability.

Design and implement APIs and microservices to support AI-driven features.

Debug and resolve issues in AI systems and pipelines.

Stay updated with the latest advancements in AI and Python development trends.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ANAROCK is the place for you.

Key job responsibilities

·      Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business

·      Participate in meetings regularly with managers to assess issues and to identify and implement improvements for more-efficient operations

·      Provide strong, timely financial and business analytics for decisions by partners and organizational stakeholders

• Negotiation and Cost-Benefit Analysis.
• Decision-Making Skills.
• Creation of Reports and Dashboards.
• Databases analyses.
• Understand Taxes and implications.
• Financial modelling.
• Able to write SOPs and execute processes.
• Analyse a business or organization, by documenting its systems and processes, assessing its business model, identifying vulnerabilities, and devising solutions.

Experience: 3+ years experience with a well-reputed firm.

Education: B Com; M.Com, MBA from a reputed college.

Skills that will help you build a success story with us

• Understanding the business objective.
• Analytical and critical thinking.
• Good with Outlook, Teams, Zoom, Excel and PowerPoint.
• Understand the basics of digital and offline marketing.
• Strong communication and interpersonal skills.

·      You should be a good team player.

·      Should be able to coordinate with onsite/ functional/development teams for project tasks.

·      Must be dynamic with a strong sense of responsibility and a positive attitude.

·      Stay up-to-date with new testing tools and test strategies

·      Assist in defining new tools for use in quality assessment

We believe you are:

1.    An innovator with intellectual curiosity and creativity

2.    Adaptable, flexible and a professional with integrity

3.    A good communicator with excellent verbal and written communication skills

4.    Problem solver with detailed analytical and judgmental skills

5.    An enthusiastic person in sharing knowledge with team members and

6.    A good mentor for juniors in the team

Quick Glances:

·      What to look for at Anarock

·      Who are we A glimpse of Anarock Tech, know us better

·      Anarock - Media – Visit our media page  

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity/expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

Envoy combines technology and global immigration services to offer the only immigration management platform that makes it seamless for companies to hire and manage an international workforce. We empower companies to acquire the best talent regardless of where they are in the world; helps mobilize employees around the world to take advantage of business opportunities; and enables the management of entire global workforces, providing a strategic, proactive view into workforce and financial forecasting and compliance. We are a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the country’s leading venture capital and growth equity firms.

Our Engineering Team

We have a passionate product engineering team that works on complex technical challenges, employs creativity, and constantly learns a variety of frameworks, tools, and technologies. While we are dedicated to delivering excellent product, we also believe having fun along the way motivates us to pour our heart into what we do. Our team has mastered development and delivery process, allowing the team to focus on designing, architecting, and crafting masterpieces.

We are growing rapidly and expanding our team in India, join our product engineering team to be part of this exciting journey.

"Programming isn't about what you know; it's about what you can figure out.” - Chris Pine

Skills Required

• 8+ years of strong programming experience on .NET platform
• Expertise in C#, ASP.NET Web API / Typescript / Angular (or any front-end framework or passion to learn Angular)
• Hands on experience with SQL
• Azure experience is a plus but not a deal breaker
• Knowledge and experience with HTML, CSS, JavaScript (fundamental building blocks of web development)
• Experience designing high-level and low-level design of the system
• Experience with microservices architecture is a plus

Expectations

• Provide technical guidance to the team and take ownership of delivery
• Responsible to technically groom backlog items providing design, architecture, and implementation details
• Quality is the key driver to successful delivery, ensure highly testable and quality deliverables
• Leverage troubleshooting and analytical skills to analyze issues
• Experience with debugging, performance profiling and optimization

Envoy Global is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

Responsibilities

• Determines technical feasibility of medium to low complexity features or solutions by evaluating problem, customer requirements, possible solutions and technology requirements.

• Exercises judgment in prioritizing tasks and selecting methods and techniques for obtaining solutions.

• Create a low-level design of modules of a software application through proper documentation and diagrams.

• Develops software solutions by studying requirements, clarifying customer/user needs, analyzing data and processes, and following established software development practices and processes.

• Develops proof of concepts for technical evaluation and early customer feedback.

• Updates and shares knowledge by studying state-of-the-art development tools, programming techniques, and computing technology; reading professional publications.

• Networks with internal and external personnel in their area of expertise.

Requirements

• B.Tech/B.S. or M.Tech/M.S. in Computer Science, IT or related field.

• 3-5 years of experience

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Mandatory Skills

• Should be proficient in the following areas of .NET (.NET 4.5 or above, .NET Core)

• Expert in C# and ASP.NET

• Knowledge of JavaScript/TypeScript is a plus

• Development of Windows and Web services

• Parallel and Asynchronous programming

• Unit testing, Linq, ORM

• Debugging/troubleshooting in .Net

• Should be proficient in SQL Server 2012 and above in the following areas

• T-SQL Stored Procedures

• Transaction in SQL

• Should have the following design skills

• Expert in OOPs

• Proficiency in Design Patterns

• Proficiency in Unit testing Patterns

• Understanding of Algorithms and Data structures.

• Experience on Requirement/Design/Code Review & Inspections

• Excellent problem-solving and analytical skills.

Desirable Skills

• Hands-on experience with using Git (handling branching and merging), any DevOps pipeline

• Experience with Agile methodologies

• Architect, design and build complex, highly scalable, high performance enterprise applications
• Lead, mentor and work with a team of engineers to deliver on clients application expectations
• Work with clients engineering needs and deliver on requirements in a team environment
• Accelerate development velocity for all engineers and deliver continuous improvements to the teams process and codebase
• Build automation to prevent and/or remediate service problems from becoming production incidents