customer Support Representative

Job Title: Senior Software Engineer

Location: Bangalore

Experience: 3–5 Years

About the Role

We are looking for a highly skilled Senior Sotware Engineer to design, develop, and scale robust backend systems for enterprise-grade applications. The ideal candidate should have strong experience in microservices architecture, cloud-native applications, distributed systems, and API development while also being capable of mentoring engineering teams and driving technical decisions.

Key Responsibilities

• Design and develop scalable backend systems and microservices. • Lead architecture discussions and technical decision-making across projects. • Build high-performance REST APIs and event-driven systems. • Collaborate with frontend, product, and DevOps teams to deliver end-to-end solutions. • Perform code reviews and establish engineering best practices. • Design database schemas and optimize application performance. • Build real-time systems using WebSockets, Redis, and messaging patterns. • Manage deployments, CI/CD pipelines, and cloud infrastructure. • Mentor junior and mid-level developers and contribute to sprint planning and delivery.

Required Skills

Backend Technologies • Node.js • TypeScript / JavaScript • Express.js • NestJS • Python • Django / FastAPI • Go (Golang) • Laravel (PHP)

Frontend Exposure • React.js • Next.js

Databases • PostgreSQL • MongoDB • Redis • Elasticsearch

Cloud & DevOps • AWS • GCP • Docker • Nginx • GitHub Actions • CI/CD Pipelines

Architecture & Design • Microservices Architecture • Event-Driven Systems • Distributed Systems • REST APIs • WebSockets • Caching Strategies • Scalability & Performance Optimization

Leadership Responsibilities

• Lead a team of developers across multiple projects. • Conduct code reviews and technical mentoring. • Drive engineering standards, architecture patterns, and development processes. • Collaborate with stakeholders for technical planning and estimation. • Ensure timely delivery while maintaining code quality.

Preferred Qualifications

• Experience building systems serving high user volumes. • Experience in fintech, banking, SaaS, hospitality, or IoT domains. • Hands-on experience with cloud cost optimization and performance tuning. • Exposure to AI integrations and modern software architecture patterns.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Why Join Us

• Opportunity to work on large-scale enterprise applications. • Exposure to modern cloud-native technologies. • Leadership opportunities with direct impact on product and engineering decisions. • Collaborative and growth-oriented work environment.

We are looking for Customer Delight Specialists who will ensure every learner’s journey with us is positive, impactful, and supportive. You will handle learner inquiries, resolve challenges, and guide them to maximize their learning experience with empathy and clear communication.

💼 Key Details

CTC: ₹3.7 LPA (90% fixed & 10% variable)

Job Type: On-site, 5 days working

Interview Mode: Face-to-Face

Availability: Immediate joiners preferred

Eligibility: Open for fresh graduates (Technical background – BTech, BCA, BSc Computer Science)

🎯 Key Responsibilities

Handle inbound/outbound calls, emails, and chats for domestic & international learners

Resolve product-related issues with effective solutions and clear communication

Provide empathetic support to learners facing study or technical challenges

Guide learners to the right resources and supplementary content

Build strong learner relationships through personalized support and advice

Go the extra mile to exceed expectations and contribute to learner satisfaction

✅ Desired Profile

Excellent communication skills (verbal & written)

Professional approach with strong problem-solving abilities

0–1 year of experience in voice process (calls, chat, ticket management)

Preferably from an ed-tech or educational services background

Familiarity with LMS and digital learning tools is a plus

Ability to personalize learner engagement strategies

⏰ Shift Details

Rotational shifts & rotational week offs

"Candidates eager to join can submit their application or reach out through a call

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Requirement: BPCS & LX Technical Support

A qualified technical consultant shall be identified and assigned to provide BPCS 6.0.04 and Infor LX technical support and development services as defined in the SOW.

Minimum Qualifications

• At least 10 years of experience with IBM iSeries / AS400 environments

• Hands-on experience with BPCS ERP and Infor LX

• Strong skills in RPG / RPGLE, CL, and DB2

• Experience supporting manufacturing or supply chain ERP systems

Responsibilities

• Monitor and resolve support tickets for BPCS/LX environments

• Troubleshoot production issues and system integrations

• Perform custom development, enhancements, and reporting

• Provide weekly updates on tickets, hours, and resolutions

Availability

• Support during Monday–Friday, 8:00 AM – 6:00 PM EST

• After-hours support as required with prior approval

The selected resource must comply with client security policies and access requirements and be approved before engagement begins.

Join as an Admissions & Outreach Intern and assist in student enrollment, community engagement, and marketing initiatives. This role provides an opportunity to understand the admissions process and develop communication skills.

Benefits:

● Experience in admissions and student engagement

● Networking with parents and prospective students

● Skill development in communication and outreach

Key Responsibilities:

✔ Assist in admissions and enrollment activities

✔ Interact with parents and guide them through the admission process

✔ Conduct outreach programs and community engagement

Requirements:

● Strong communication and interpersonal skills

● Interest in marketing and public relations

AD Skills: 

• Implementing Active Directory Infrastructure  
• Expertise on Windows Infrastructure components integration like DNS, DHCP etc. 
• Assess Domain Controllers, Domain Architecture, Centralized Migrations, GPO Designs, Windows DNS/DHCP Management and Forest Level Trust Architecture 
• Cloud Service integration with Active Directory including Amazon Web Services and Azure Active Directory Services 
• Multi Forest/Domain Active Directory and DNS migration 
• In depth knowledge of AD Site Topology, OU’s Structure, Group Policies, NTP, LDAP and implementation and AD components 
• Good knowledge on AD Security and identity principals 
• Strong integration experience of ADFS and integration with the on-prem Active Directory 

Skills

• Have published at least one original React JS Application.
• Experience with third-party libraries and APIs
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.

Roles 

Should be able to single-handedly build performant mobile apps on the React JS platform. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities 

• Build pixel-perfect, buttery smooth UIs across web platforms.
• Leverage APIs for deep integrations with web platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Writing application interface codes using JavaScript following react.js workflows.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.

REVOS is a smart micro-mobility platform that works with enterprises across the automotive shared mobility value chain to enable and accelerate their smart vehicle journeys. Founded in 2017, it aims to empower all 2 and 3 wheeler vehicles through AI-integrated IoT solutions that will make them smart, safe, connected. We are backed by investors like USV and Prime Venture.

 Duties and Responsibilities :

• Automating various tasks in cloud operations, deployment, monitoring, and performance optimization for big data stack.
• Build, release, and configuration management of production systems.
• System troubleshooting and problem-solving across platform and application domains.
• Suggesting architecture improvements, recommending process improvements.
• Evaluate new technology options and vendor products.
• Function well in a fast-paced, rapidly-changing environment
• Communicate effectively with people at all levels of the organization

Qualifications and Required Skills:

• Overall 3+ years of experience in various software engineering roles.
• 3+ years of experience in building applications and tools in any tech stack, preferably deployed on cloud
• Recent 3 years’ experience must be on Serverless/cloud-native development in AWS (preferred)/Azure
• Expertise in any of the programming languages – (NodeJS or Python preferable)
• Must have hands-on experience in using AWS/Azure - SDK/APIs.
• Must have experience in deploying, releasing, and managing production systems
• MCA or a degree in engineering in Computer Science, IT, or Electronics stream

• He/She will be a part of a very agile short-cycle development with continuous integration in a dynamic start-up environment
• He/She will elaborate on technical concepts and actively integrate your own ideas and visions into the product
• He/She will do code reviews and support your colleagues in the daily business.
• Should have done Minimum three projects using any of these following technologies: Angular 2+
• Should have scored 7.0+ CGPA.
• Experience with building the infrastructure for serving the front-end app and assets
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience