We are looking for Customer Delight Specialists who will ensure every learner’s journey with us is positive, impactful, and supportive. You will handle learner inquiries, resolve challenges, and guide them to maximize their learning experience with empathy and clear communication.
💼 Key Details
CTC: ₹3.7 LPA (90% fixed & 10% variable)
Job Type: On-site, 5 days working
Interview Mode: Face-to-Face
Availability: Immediate joiners preferred
Eligibility: Open for fresh graduates (Technical background – BTech, BCA, BSc Computer Science)
🎯 Key Responsibilities
Handle inbound/outbound calls, emails, and chats for domestic & international learners
Resolve product-related issues with effective solutions and clear communication
Provide empathetic support to learners facing study or technical challenges
Guide learners to the right resources and supplementary content
Build strong learner relationships through personalized support and advice
Go the extra mile to exceed expectations and contribute to learner satisfaction
✅ Desired Profile
Excellent communication skills (verbal & written)
Professional approach with strong problem-solving abilities
0–1 year of experience in voice process (calls, chat, ticket management)
Preferably from an ed-tech or educational services background
Familiarity with LMS and digital learning tools is a plus
Ability to personalize learner engagement strategies
⏰ Shift Details
Rotational shifts & rotational week offs
"Candidates eager to join can submit their application or reach out through a call
Shubham Vishwakarma
Full Stack Developer - Averlon
About Simplilearn Solutions
About
Simplilearn is the most popular online boot camp for the teaching of digital skills, and it assists students in learning the abilities necessary to flourish in today's digital economy. They provide intensive training in a range of areas, such as data science, cloud computing, cyber security, digital marketing, and project management, all of which may be completed online. To put it another way, Simplilearn focuses its efforts on niches that are characterized by rapidly advancing technology and standards of practice, as well as a significant disparity between the demand for and supply of qualified individuals.
Simplilearn provides a wide range of comprehensive certification programs, individual courses, and partnerships with some of the most prestigious universities in the world. Through these offerings, the company assists millions of professionals in developing the work-ready skills they need to excel in their careers, as well as thousands of organizations in meeting the employee upskilling and corporate training needs of their businesses. 85 percent of Simplilearn's learners have either advanced in their current jobs or found new ones as a direct result of the program's hands-on, practical approach.
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