Customer Success Associate

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

ABOUT KRISPCALL

KrispCall is an AI-powered business phone solution helping modern teams manage calls, SMS, and customer communication across geographies. We are expanding our channel ecosystem in India and looking for a Channel Sales Manager who can build and scale partner-led revenue through strong partner recruitment, enablement, and co-selling.

This role is for someone who understands how to create repeatable partner motion. Recruit the right partners, activate them fast, and drive a consistent pipeline.

KEY RESPONSIBILITIES

1) Channel Strategy and Revenue Ownership

- Own channel-led pipeline and revenue targets for assigned regions/segments.

- Build a clear partner plan: partner types, ICP, outreach strategy, onboarding flow, and quarterly execution.

- Create predictable partner sourcing and activation motion, not just one-off partnerships.

2) Partner Acquisition and Onboarding

- Identify and recruit high-fit partners such as resellers, agencies, consultants, system integrators, CRM implementers, and IT service providers.

- Qualify partners using structured criteria (reach, vertical fit, capability, deal velocity potential).

- Lead partner onboarding from start to activation: pitch, commercial alignment, agreement process, and first opportunities.

3) Partner Enablement and Activation

- Train partners on KrispCall positioning, product capabilities, pricing basics, and demo readiness.

- Build partner playbooks: outbound messaging, use cases, objection handling, demo scripts, and lead sharing process.

- Ensure partners can generate and close opportunities independently, with KrispCall support when needed.

4) Co-selling and Deal Execution

- Work with partners on joint pipeline building and deal execution.

- Support partner-driven deals: discovery, solutioning, demos, proposal coordination, and closure.

- Maintain deal hygiene and ensure accurate tracking across stages in CRM.

5) Partner Success and Relationship Management

- Run regular partner check-ins, pipeline reviews, and joint GTM planning.

- Drive partner performance through clear goals: leads, meetings, demos, and closed-won revenue.

- Solve partner blockers quickly: product gaps, collateral gaps, pricing concerns, process delays.

6) Reporting and Forecasting

- Maintain accurate reporting on partner pipeline, conversion rates, and revenue contribution.

- Track partner health metrics: activation time, deal velocity, and repeatability.

- Share insights with internal teams to improve partner program, messaging, and enablement.

7) Events and Ecosystem Presence

- Represent KrispCall at relevant industry events, partner meets, and networking sessions.

- Use events as a partner acquisition and activation channel, not only lead collection.

- Capture learnings and opportunities clearly for internal follow-up.

QUALIFICATIONS AND EXPERIENCE

- 3 to 6 years of experience in channel sales, partnerships, alliance management, or B2B SaaS sales with channel exposure.

- Proven track record of building pipeline and revenue through partners.

- Experience working with SMB or mid-market partners is a plus.

- Familiarity with SaaS selling motion, partner ecosystems, and basic CRM discipline.

SKILLS REQUIRED

- Partner recruitment and relationship building

- Partner enablement and activation

- Strong business communication and negotiation

- Pipeline management and forecasting

- Ability to run structured partner programs and processes

- Comfortable representing the company externally at events and partner meetings

- Strategic thinking with hands-on execution

WHAT WE OFFER

- Competitive salary with performance-linked incentives

- Ownership of a high-impact growth channel at KrispCall

- Strong growth path into Head of Partnerships or Regional Channel Lead

- Exposure to a fast-moving SaaS environment with real autonomy

- Access to events, partner ecosystems, and strategic GTM initiatives

WHY JOIN KRISPCALL?

At KrispCall, channel is not a side function. It’s a core growth lever. You will directly influence partner-led revenue, help shape the partner program, and build a scalable channel engine in India. If you enjoy building ecosystems, working with ambitious partners, and driving measurable revenue outcomes, we would like to meet you.

Job Summary

The BPO & Voice Recruiter is responsible for sourcing, screening, and hiring candidates for voice-based customer service, technical support, and other BPO roles. This position ensures a smooth end-to-end recruitment process and works closely with operations and HR to meet staffing targets within defined timelines.

Sourcing resume or candidates in a creative ways

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Key Responsibilities

1. Talent Sourcing

Source candidates through job portals, social media, employee referrals, walk-ins, and recruitment drives.

Build and maintain an active talent pipeline for voice and customer support roles.

Develop creative sourcing techniques to attract high-quality candidates.

2. Screening & Assessment

Conduct initial screening calls to evaluate communication skills, voice clarity, customer-handling ability, and job fit.

Schedule and coordinate interviews with hiring managers and operations teams.

Administer communication assessments, voice tests, and language proficiency evaluations.

3. Recruitment Coordination

Manage end-to-end recruitment cycle from sourcing to onboarding.

Maintain candidate data and update recruitment trackers.

Communicate hiring status and feedback to candidates promptly.

4. Stakeholder Management

Collaborate with operations, training, and HR teams to understand manpower requirements.

Provide regular updates on hiring progress, challenges, and recommendations.

Participate in weekly recruitment meetings and calibration sessions.

5. Compliance & Documentation

Ensure adherence to hiring policies, organizational standards, and compliance guidelines.

Collect, verify, and main

tain required documents for selected candidates.

Job Description

Job Responsibilities

• Design and implement robust database solutions including

  • Security, backup and recovery

  • Performance, scalability, monitoring and tuning,

  • Data management and capacity planning,

  • Planning, and implementing failover between database instances.

• Create data architecture strategies for each subject area of the enterprise data model.

• Communicate plans, status and issues to higher management levels.

• Collaborate with the business, architects and other IT organizations to plan a data strategy, sharing important information related to database concerns and constrains

• Produce all project data architecture deliverables..

• Create and maintain a corporate repository of all data architecture artifacts.

Skills Required:

• Understanding of data analysis, business principles, and operations

• Software architecture and design Network design and implementation

• Data visualization, data migration and data modelling

• Relational database management systems

• DBMS software, including SQL Server  

• Database and cloud computing design, architectures and data lakes

• Information management and data processing on multiple platforms 

• Agile methodologies and enterprise resource planning implementation

• Demonstrate database technical functionality, such as performance tuning, backup and recovery, monitoring.

• Excellent skills with advanced features such as database encryption, replication, partitioning, etc.

• Strong problem solving, organizational and communication skill.

Responsibilities:

• Collaborate with the project team to gather requirements and understand user needs.
• Design and develop web applications using the MERN stack.
• Write clean and efficient code for both the front-end and back-end.
• Ensure the creation of responsive and cross-browser compatible web applications.
• Optimize applications for speed, performance, and scalability.
• Debug and troubleshoot issues, and participate in code reviews.
• Develop and maintain RESTful APIs for front-end interactions.
• Integrate third-party libraries and APIs when required.
• Keep up-to-date with the latest web development trends and best practices.
• Conduct unit and integration testing to ensure code quality.
• Collaborate with team members and stakeholders to meet project deadlines.
• Document code and technical specifications.
• Participate in knowledge sharing and continuous learning within the team.

Requirements:

• A Bachelor's degree in Computer Science, Engineering, or a related field is preferred, but not mandatory.
• A minimum of 2 years of hands-on experience as a MERN Stack Developer.
• Proficiency in Node.js and Express.js for building the back-end of web applications.
• Strong knowledge and experience in React.js for front-end development.
• Expertise in MongoDB for database design and management.
• Strong understanding of JavaScript, ES6+
• Familiarity with RESTful API development and integration.
• Ability to work with HTML, CSS, and responsive design principles.
• Experience with version control systems, such as Git.
• Problem-solving skills and an aptitude for learning new technologies.
• Strong communication and teamwork skills.

Collaborate with clients and internal teams to develop appropriate solutions

• Brainstorm with team members and prove the ability to think on the fly.

Requirements

• Core Java

• Spring Boot, Spring Rest, Spring Data

• Testing framework - Junit, Mockito

• Experience in deploying applications on one of public cloud preferably Microsoft Azure. (Other

- AWS or Google Cloud)

• Experience in one of messaging platform preferably Kafka (Other - Rabbitmq or Active MQ)

• Docker

• Kubernetes

• Others – Linux, Git, Maven, CI/CD pipeline

• Experience in working with Agile teams

Good To Have

• Git (6+ years of experience)

• Develop test cases, conduct SIT, load test, and tune the performance of systems to meet

acceptance criteria.

• Perform and manage stages of the SCRUM and participate in the systems review with Project

Lead/Manager.

• Experience in the development of cloud-native applications is an added advantage.

• Experience working in Agile teams

What We Offer

• National and International Business Trips (if there is an opportunity)

• Culture of Knowledge Sharing and Training

• Modern & lively working environment

• Opportunity to write books, participate in conferences

• International assignment

Tester

Hopscotch Health is hiring!

Role: Tester

Years of Experience: Entry level

Location: Mumbai/Remote

*

Please read the Job description & if this really suits you - kindly fill the below typoform with details required to process your application failing which your application will not be considered further

https://info408986.typeform.com/to/x2I9K1HQ

About the role: We are looking for diligent and enthusiastic testers and gaming generalists to test games on various platforms - Android, iOS, PC, and web. The ideal candidate should have a passion for the gaming industry with the drive to work with a cross-functional team to build creative gaming experiences.

You’ll be joining a fast-paced and dynamic game studio where you will have the opportunity to expand your experience in game development across a wide variety of genres. You’ll be working closely with game development veterans who have shipped award winning games.

Job Description

Key Role & Responsibilities:

• Perform a daily testing routine of game functionality and usability for our various titles

• Create and maintain testing routines and documentation

• Organize and manage team-wide tests and collect and distill test results

• Maintain a clear and up-to-date bug and feature database

• Use Unity and related game development tools to create nightly testing builds

• Work closely with the development team to iterate on game features and discover product improvements

• Contribute to the design and development of various games as needed

Qualifications Required:

• Strong knowledge of gaming platforms and app stores ( Steam, iOS, Android, Amazon, etc)

• Have fluency with a wide range of gaming platforms in terms of technical skills

• Excellent skills in handling bug tracking on platforms like Jira, Trello, or Airtable (dashboards, filters, advanced searching, shared filters/dashboards, gadgets, etc.)

• Should be a good team player & ability to train/mentor juniors

• Analytical mind and good problem-solving aptitude (come up with real-time solutions to everyday work-related problems)

• Must be able to work in a collaborative and team based environment

• Excellent communications skills: written and visual

• Excellent time management skills and ability to meet team deadline

• Strong passion for gaming

Seniority Level: Entry-level

Industry: Gaming; Internet