Delivery Manager– Performance Campaign (CPI International)

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Designation: Inside Sales Manager

Location: Bangalore, India (7th Floor, Commerce Mantri, 12, 1 & 2, Bannerghatta Road, BTM 2nd Stage, BTM Layout, Bengaluru, Karnataka 560076)

Role : Full time  

Key Responsibilities:

• Manage and drive inside sales operations for the South India territory.
• Generate and qualify sales leads within the Indian market.
• Engage with CXOs, IT Heads, and decision-makers to understand business requirements and position relevant IT solutions.
• Build and manage a sales pipeline through outbound calling, email campaigns, and digital outreach.
• Work closely with field sales and pre-sales teams to convert qualified leads into business opportunities.
• Maintain accurate sales data, pipeline status, and forecasting in CRM systems.
• Meet and exceed quarterly and annual revenue targets.

Required Industry Exposure:

Experience selling IT solutions or services to one or more of the following verticals:

• Manufacturing
• Logistics
• IT Enabled Services (ITES)
• Digital Native Companies
• BFSI
• NBFC

Required Skills & Qualifications:

• 3–7years of inside sales experience within the Indian IT market.
• Strong understanding of IT infrastructure and cloud technologies, including:
• Servers
• Networking
• Applications
• Cloud platforms
• Cloud or Infrastructure certifications will be an added advantage.
• Excellent communication, presentation, and negotiation skills.
• Proven ability to generate leads and close opportunities through inside sales channels.

JioTesseract, a digital arm of Reliance Industries, is India's leading and largest AR/VR organization with the mission to democratize mixed reality for India and the world. We make products at the cross of hardware, software, content and services with focus on making India the leader in spatial computing. We specialize in creating solutions in AR, VR and AI, with some of our notable products such as JioGlass, JioDive, 360 Streaming, Metaverse, AR/VR headsets for consumers and enterprise space.

About the Job

As a Cloud Backend Engineer you will design, develop, and maintain scalable and reliable backend systems in cloud environments. You will be responsible for building cloud-native applications, optimizing backend performance, and ensuring seamless integration with frontend services and third-party systems.

What You’ll Be Doing

• Backend Development
• Design and implement scalable and high-performance backend services and APIs for cloud-based applications.
• Develop microservices architectures and serverless functions to support business needs.
• Ensure backend systems are secure, reliable, and performant, adhering to best practices and industry standards.
• Cloud Infrastructure and Deployment
• Build and manage cloud infrastructure using platforms such as AWS, Google Cloud Platform (GCP), or Azure.
• Deploy and maintain backend services using cloud-native technologies (e.g., Kubernetes, Docker, AWS Lambda, Google Cloud Functions).
• Implement and manage CI/CD pipelines to automate deployment processes and ensure smooth delivery of updates.
• Performance Optimization
• Monitor and optimize the performance of backend services, including database queries, API responses, and system throughput.
• Implement caching strategies, load balancing, and other performance-enhancing techniques to ensure scalability and responsiveness.
• Troubleshoot and resolve performance issues and system bottlenecks.
• Database Management
• Design and manage relational and NoSQL databases, ensuring data integrity, scalability, and performance.
• Implement data access patterns and optimize queries for efficient data retrieval and storage.
• Ensure backup, recovery, and data security practices are in place.
• Integration and Collaboration
• Collaborate with frontend developers, DevOps engineers, and other stakeholders to integrate backend services with frontend applications and third-party systems.
• Participate in architectural discussions and provide input on system design and technology choices.
• Ensure clear communication and documentation of backend services, APIs, and system interactions.
• Security and Compliance
• Implement security best practices to protect backend services from threats and vulnerabilities.
• Ensure compliance with relevant regulations and standards, including data privacy and protection requirements.
• Conduct regular security assessments and vulnerability scans to maintain system integrity.
• Testing and Quality Assurance
• Develop and maintain automated tests for backend services, including unit tests, integration tests, and end-to-end tests.
• Perform code reviews and participate in quality assurance processes to ensure high code quality and reliability.
• Monitor and address issues identified during testing and production deployments.
• Documentation and Knowledge Sharing
• Document backend services, APIs, and infrastructure setups to facilitate knowledge sharing and support.
• Create and maintain technical documentation, including architecture diagrams, API specifications, and deployment guides.
• Share knowledge and best practices with team members and contribute to a collaborative development environment.

What We Need To See

• Strong experience in backend development, cloud technologies, and distributed systems, with a focus on building robust, high-performance solutions.
• Minimum 5 years of experience in backend development, with a strong focus on cloud-based applications.
• Proven experience with cloud platforms (AWS, GCP, Azure) and cloud-native technologies.
• Experience in designing and implementing RESTful APIs, microservices, and serverless architectures.
• Technical Expertise in:

1. Backend Development

• Strong experience with backend programming languages such as Node.js, Python
• Expertise in working with frameworks such as NestJS, Express.js, or Django.

2. Microservices Architecture

• Experience designing and implementing microservices architectures.
• Knowledge of service discovery, API gateways, and distributed tracing.

3. API Development

• Proficiency in designing, building, and maintaining RESTful and GraphQL APIs.
• Experience with API security, rate limiting, and authentication mechanisms (e.g., JWT, OAuth).

4. Database Management

• Strong knowledge of relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB).
• Experience in database schema design, optimization, and management. 

5. Cloud Services

• Hands-on experience with cloud platforms such as Azure,AWS or Google Cloud.

6. Performance Optimization

• Experience with performance tuning and optimization of backend services.

7. Security

• Understanding of security best practices and experience implementing secure coding practices.
• Soft Skills:
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to manage multiple priorities and work in a fast-paced, dynamic environment.

Role Objective

Build and manage a reliable, scalable, and cost-efficient supplier ecosystem for customised and premium furniture, while ensuring consistent quality, lead-time adherence, and strong commercial competitiveness across categories.

Key Responsibilities

• Identify, evaluate, and onboard OEM partners across furniture categories including Sofas, Beds, Dining, Storage, and Accent Furniture.
• Build a diversified and balanced supplier portfolio to reduce concentration risk while maintaining quality and delivery consistency.
• Develop long-term strategic partnerships with key vendors, including exclusivity arrangements where relevant.
• Drive supplier capability development across quality, finishing standards, compliance, and scalability.
• Own end-to-end costing, pricing, and commercial negotiations with vendors.
• Deliver cost optimisation through material optimisation, process improvements, volume leverage, and alternate sourcing.
• Lead annual rate negotiations, cost resets, and contract renewals.
• Work closely with Category, Design, and Product teams to enable New Product Development (NPD).
• Ensure sourcing feasibility for design-led, customised, and make-to-order products.
• Define, implement, and enforce supplier SLAs covering quality standards, lead times, and responsiveness.
• Collaborate with Vendor Managers and QC teams to ensure On-Time In-Full (OTIF) delivery performance.
• Review vendor performance regularly and drive corrective actions and improvement plans.
• Identify and mitigate sourcing risks related to capacity constraints, supplier dependency, and raw material volatility.
• Partner with Finance on contracts, payment terms, and commercial governance.

Success Metrics (KPIs)

• Cost savings and margin improvement (CM1 / Gross Margin)
• Supplier OTIF and lead-time adherence
• Quality acceptance rate and defect reduction
• Reduction in supplier concentration and dependency risk
• New supplier onboarding, capability building, and scalability metrics

Ideal Profile

• 6–10 years of experience in furniture sourcing, manufacturing, or category operations.
• Strong understanding of furniture materials, production processes, and finishing standards.
• Proven expertise in vendor negotiations, cost management, and supplier development.
• Experience in customised or make-to-order manufacturing environments preferred.
• Strong stakeholder management skills with a hands-on execution mindset.

What We Offer

• High-impact role influencing margins, supply reliability, and product quality
• Opportunity to build and scale a strategic supplier ecosystem
• Cross-functional exposure across sourcing, design, manufacturing, and finance

We are seeking a skilled Techno-Functional Consultant with deep expertise in Oracle Cloud HCM, 

specializing in Payroll and Time and Labor and Fast Formula creation. This role involves 

collaborating with cross-functional teams to deliver high-quality Oracle HCM solutions, ensuring 

data integrity, system efficiency, and alignment with business needs.

Key Responsibilities:

 Design and implement technical solutions for Oracle Cloud HCM with a focus on 

maintaining data integrity and optimal system performance.

 Should be able to debug production payroll issues and provide resolutions.

 Should be able to debug production Time and Labor issues and provide resolutions.

 Leverage tools such as HCM Data Loader, HCM Extracts, and BI Publisher to execute 

seamless data loading, reporting, and extraction processes.

 Collaborate with end-users to verify that technical components align with specified 

business needs and are defect-free.

 Develop and conduct thorough unit, integration, and regression testing to ensure technical 

components are robust and reliable.

 Resolve any identified issues efficiently, ensuring high-quality deliverables.

Technical Expertise:

 Utilize in-depth understanding of Oracle HCM Cloud architecture, data model, and 

associated technical components.

 Engage in complex Fast Formula development to support bespoke client requirements.

 Functional skills to support Payroll and Time and Labor modules.

Qualifications:

 Bachelor’s degree in computer science, Information Technology, or related field.

 A minimum of 6 years of experience in Oracle HCM Implementation.

 Excellent analytical, problem-solving, and communication skills.

Preferred technical expertise:

 Proficiency in Oracle Cloud HCM Fast Formulas, Payroll and OTL Support

Experience: 1+ Years

Roles & Responsibilities:

Design and develop cross-platform mobile applications using React Native, ensuring high performance, responsiveness, and code quality.

Collaborate with UI/UX designers and backend developers to implement intuitive and visually appealing user interfaces.

Contribute to the technical design and architecture of mobile applications, ensuring scalability, modularity, and maintainability.

Evaluate and select appropriate libraries, frameworks, and tools to enhance the development process and application performance.

Implement new features and functionality in mobile applications based on project requirements and specifications.

Write clean and efficient code, conduct thorough testing, and ensure proper documentation of the implemented features.

Participate in code reviews and provide constructive feedback to team members. Collaborate closely with cross-functional teams, including designers, product managers, and backend developers, to ensure smooth project execution and timely delivery.

Identify and resolve bugs, performance issues, and other technical problems in mobile applications. Conduct debugging, testing, and optimization to ensure the stability and reliability of the applications.

Optimize the performance of mobile applications by identifying and addressing bottlenecks, reducing loading times, and improving memory usage.

Conduct profiling and performance testing to enhance the overall user experience.

Write unit tests and conduct thorough testing to ensure the quality, functionality, and compatibility of mobile applications across different devices and platforms.

Collaborate with quality assurance engineers to identify and resolve any defects or issues.

Stay updated with the latest trends, best practices, and advancements in mobile app development, particularly in the React Native ecosystem.

Continuously enhance your skills and knowledge to contribute to the improvement of the team's development processes and standards.

Requirements:

Proven experience as a Software Engineer, with a minimum of 1+years, specifically in mobile app development using React Native.

Strong proficiency in JavaScript, TypeScript, and React Native framework.

Familiarity with native mobile development (iOS and Android) and related tools.

Experience with mobile app testing frameworks, such as Jest or Detox.

Understanding of RESTful APIs and integration of mobile apps with backend services.

Knowledge of mobile app performance optimization techniques and tools.

Familiarity with Agile software development methodologies and practices.

Excellent problem-solving and analytical skills.

Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

Preferred Qualification:

Bachelor's degree in Computer Science, Software Engineering, or a related field

• Minimum 2years working experience in Application development using Angular 5/6.
• Strong proficiency in JavaScript and the JavaScript object model, JS MVC frameworks, redux such as Angular5/6, State Management With NgRx(Required).
• RestAPI Integration via Http,
• ThirdParty Integrations (Angular Material or PrimeNG),
• Lazyloading ( custom preloading Strategy ),
• Validation,
• Reactive Architecture ( RxJs Observables & Operators )
• Unit Testing (*not mandatory but would be a plus),

Responsibilities and Duties

• Be part of a full team delivering a complete front-end application
• Ensuring high performance on mobile and desktop
• Cooperating with the back-end developer in the process of building the RESTful API
• Develop/Design, implement, and test high-quality web applications in a cloud-based environment.
• Help brainstorm and plan new applications and web services.
• You will take ownership of technical problems and their resolution, including proactively
• Communicating with product managers, developers, architects, and the operations team.
• Provide accurate effort-estimates for deliverables.
• Be committed to the deadlines.

• Create a brand and positioning strategy for the company. Own key P&L goals including TVL, User acquisition, and # users across multiple chains
• Segmentation, targeting, and acquisition strategies across user segments and channels
• Design and implement company brand strategy on social media, including Twitter, Discord, Medium, and Telegram
• Build and execute communications campaigns across different Proof of Staking chains that tell the company story to multiple audiences
• Work with influencers, community to expand the audience and widen the reach of the company
• Design community development and engagement strategies. Manage community managers and implement community strategy

Essential Skills & experience:

• Goal-driven, Structured thinker and Operator
• Experience with Community building across social media
• 1-3 years in growth marketing or product marketing, preferably with experience in the blockchain/cryptocurrency space
• Excellent verbal and written communication skills (English). Multiple languages is a plus.
• Prior community management experience is a plus