Year of experience – 0 to 4 years
Interview drive date – 18th September 2021
Mode of interview – Zoom interview
Employment type – Permanent, full time
Mandatory skill sets - OSI model, HTTP, DNS, TCP/UDP, network protocols
Below are the detailed JD and company overview.
Job Description –
~ Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP, DNS, etc.)
~ Good analytical and problem-solving abilities
~ Understanding of network technologies including DNS, HTTP/HTTPS, OSI Layer protocols, HTML, JS, CSS, networking, Content Delivery Networks, etc.
~ Good understanding of various system architectures and networking devices (servers, load balancers, routers, etc)
~ Ability to work independently and as a team member.
~ Excellent conceptualization and communication skills. Able to educate business and technical people around concepts, and guide them to work towards providing optimized solutions
~ Great listening skills and good with customers
Company Overview:
Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L'Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success.
About Catchpoint
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Role: Technical Support Engineer
Experience: 2 + years
Location: Visakhapatnam
Roles & Responsibilities:
• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service
• Triage Simple to Intermediate complexity hardware faults and software defects
• Work on Service Requests related to End-user configuration requests
• Proactively assign email tickets and make outbound calls to end customers on their Service Requests
• Work with end users on issues related to Windows Application & Software
• Troubleshooting hardware and computer peripherals such as printers and fax machines
• Perform password resets and provides required access to end users
• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed
• Provide Complete management of Service Request from Case creation to Resolution
• Suggest improvements to process and workflow in the support center
• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.
Technical Skillset Requirements
• Knowledge of OSI reference model and Protocols
• Understanding of a Domain/corporate IT environment including PC & Laptop setup
• Provide technical support on Windows OS and MACOS platform
• Troubleshoot system specific issues related to PC & Laptop
• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider
• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals
• Knowledge of DHCP and troubleshoot issues related to Network
• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.
Role Qualifications and Requirements:
• The following are minimum qualifications and requirements required for this role.
• Able to work independently with limited supervision and be successful in a team environment.
• 2-3 years of relevant work experience.
• Understanding of Operating systems and Desktop hardware.
• Ability and desire to quickly learn new technologies and concepts.
• Strong Oral and Written communication skills.
• Strong Interpersonal & Analytical skills.
• Adherence to QA Program.
• Ability to work well in a team environment.
• Work a flexible work schedule including nights and weekend shifts (24/7)
The Impact you will create on the Job
Understand and handle deploying, troubleshooting issues with Compute, Networking, Storage, Database services on AWS & Azure.
IT experience in a team handling the cloud, infrastructure and Linux, Windows operating systems.
Working on different services in AWS & Azure Cloud Platform
In depth knowledge of a wide range of AWS & Azure services in Compute, Storage, Networking, Infrastructure as a code, Serverless computing, IAM, CI/CD pipelines
Possess a thorough understanding of Internet based technologies (DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS etc.)
Roles and Responsibilities:
Perform detailed feature requirements analysis along with a team of Senior Developers,
define system functionality, work on system design and document the same
● Design/Develop/Improve Cogno AI’s backend infrastructure and stack and build faulttolerant, scalable and real-time distributed system
● Own the design, development and deployment of code to improve product and platform
functionality
● Taking initiative and giving ideas for improving the processes in the technology team
would lead to better performance of the team and result in robust solutions
● Writing high-performance, reliable and maintainable code
● Support team with timely analysis and debugging of operational issues
● Emphasis on automation and scripting
● Cross-functional communication to deliver projects
● Mentor junior team members technically and manage a team of software engineers
● Taking interviews and making tests for hiring people in the technology team
What do we look for?
The following are the important eligibility requirements for this Job:
● Bachelor's or Master's degree in computer science or equivalent.
● 5+ years of experience working as a software engineer, preferably in a product-based
company.
● Experience working with major cloud solutions AWS (preferred), Azure, and GCP.
● Familiarity with 3-Tier, microservices architecture and distributed systems
● Experience with the design & development of RESTful services
● Experience with developing Linux-based applications, networking and scripting.
● Experience with different data stores, data modelling and scaling them
● Familiarity with data stores such as PostgreSQL, MySQL, Mongo-DB etc.
● 4+ years of experience with web frameworks (preferably Django, Flask etc.)
● Good understanding of data structures, multi-threading and concurrency concepts.
● Experience with DevOps tools like Jenkins, Ansible, Kubernetes, and Git is a plus.
● Familiarity with elastic search queries and visualization tools like grafana, kibana
● Strong networking fundamentals: Firewalls, Proxies, DNS, Load Balancing, etc.
● Strong analytical and problem-solving skills.
● Excellent written and verbal communication skills.
● Team player, flexible and able to work in a fast-paced environment.
● End-to-end ownership of the product. You own what you develop.
This is a role that combines technical expertise with customer management skills and requires
close interaction with the customer in understanding requirements/use cases, scheduling,
and proposing solutions. Professional Services Engineer is responsible for system
implementation by developing, building pipelines (integrations) and providing product
demos to our customers. This person needs an ability to share and communicate ideas clearly,
both orally and in writing, to executive staff, business sponsors, and technical resources in
clear concise language that is the parlance of each group.
Requirements and Preferred Skills:
1. 5+ Years’ Experience with other integration technologies like SnapLogic, Informatica,
MuleSoft, etc. and in-depth understanding of Enterprise Integration Patterns
2. 5+ years of experience with SQL
3. Hands on experience with REST architectures
4. Knowledge of SOAP/XML/JMS/JSON, basic level understanding of REST principles, and
REST and SOAP APIs.
5. Deep understanding of HTTP protocols
6. Excellent customer facing skills
7. Must be a self-starter and extremely organized with your space and time.
8. Ability to juggle working independently and as part of a team.
9. Accurate and fast decision-making processes
10. Be able to quickly debug complex Snap issues and figure out the root cause of
problems.
11. Cycle between projects in weeks rather than years – continually learning about new
technology and products
Description:
Responsibilities
Strategy & Planning
- The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
- Provides overall expertise with all network operations functions.
- Ability to define, implement and enforce configuration management and change management policies and practices.
Acquisition & Deployment
- Handle escalations and manage support from different levels.
- Ensure adherence of operational metrics.
- Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
- Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
- Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
- Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
- Provide procedural training to staff.
- Perform performance objectives and performance reviews with all team members.
Operational Management
- The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
- This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
- The NOC Manager will manage all related partner operational expectations.
- Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
- Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
- Ensure that reports are accurate and delivered on time.
Experience:
- More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
- Expert knowledge of (SCCM) System Center configuration Manager 2012.
- MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
- VMware 410 VSphere Administrator - VCP410 Certified
- Expert knowledge of Virtualization using VMware,MCITP
- Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
- and High availability using industry standards.
- Ability to work independently as well as in a team environment.
- Network services experience is desired.
- ITIL V3 Foundation Certification preferred
Location: Chennai
Experience with Microsoft Exchange Server and Office365.
Working experience in VMWare/Hyper-V.
Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding
Sound understanding of DNS, DHCP, Active Directory servers.
Excellent troubleshooting and analytical skills.
Hands-on experience on Backups
Desktop troubleshooting experience
hands-on experience on Firewalls.
JD OF WEB METHOD DEVELOPER
Experience as a Web Methods Developer with both MFT and JDBC adapter
experience
- Experience in Web Methods Integration 9.x, 10.x/above.
- AS2 transmission with partners.
- Working experience in webMethods designer, Integration Server, Web Services
(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter,
Web Methods Test Suit and MQ Adapters.
- Hands-on building BPM and TN integrations. Must have built process models in
deployed them till production.
- Hands-on CAF. Must have built custom pages on CAF and deployed then till
production.
- Knowledge of Scrum methodology.
- Basic Fundamental understanding, logical reasoning, problem-solving approach.
- Excellent communication.
- Good Problem Solving approach
Primary Skills :
- Experience as a Web methods Developer with both MFT and JDBC adapter
experience
- RESTful service development
- In-depth ESB knowledge
- Experience in SAP adapters
- Minimum of 2 years of experience using webMethods 9.x/10.x
- Standards – XML, Flat file, JSON, TML, SOAP, REST
- Skills – Designer, MWS, Trading Networks, BPM, Deployer, Integration Server, API Gateway/Portal
- Messaging Technologies – JMS, UM, Broker, Kafka
- Adapters – JDBC, SAP, Kafka, JMS
- Databases – Oracle
- Protocols – HTTP, HTTPS, FTP, SFTP, FTPS, SMTP
- Tools – SOAP UI, Postman, Sql Developer, Putty, WinScp, SVN
- Others – PL/SQL, Java, HTML, DSP, Agile Methodology
Ability to translate Wireframes and PSD Designs into functional web
apps using HTML5, React , Node.js, and Mongo
Binding of UI elements to JavaScript object models
Creating RESTful services with Node.js
Architect scalable web architectures
Work in a cross-functional team to deliver a complete user experience
Create Unit and Integration tests to ensure the quality of code
Be responsive to change requests and feature requests
Write code that is cross-platform and cross-device compatible
Ability to wear many hats and learn new technologies quickly