
About SmartDocs
About
SmartDocs is a Robotic Process Automation (RPA) Company with solutions that can seamlessly integrate with SAP across areas like ECM, BPM, DMS, Chatbots, Workflows, Accounts Payables & Receivables, Contract Management, Supplier or Vendor Portals
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Top college graduate with experience in Founder’s Office / GTM Strategy / Growth / Strategy / Operations / Revenue Ops roles, preferably in startup or high-growth environments
Mandatory (Experience 1): Must have 6+ years of experience in roles such as Founder’s Office, GTM Strategy, Growth, Strategy, Consulting, Revenue Ops, Startup leadership, VC, or Ex-Founder roles
Mandatory (Experience 2): Must have direct experience working with founders and/or senior leadership, owning high-impact initiatives with end-to-end responsibility
Mandatory (Experience 3): Must have hands-on experience building and leading GTM teams, including 2-level team management, with direct people leadership of 4–5+ members
Mandatory (Experience 4): Must have played a key role in scaling journeys such as 0→1, 1→10, or 1→100, including building processes, charters, and execution frameworks from scratch
Mandatory (Experience 5): Must demonstrate strong first-principles thinking with hands-on execution, not limited to advisory or planning-only roles
Mandatory (Graduation): Undergrduation from Top 7 IITs (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati) or BITS Pilani – Pilani campus
Mandatory (Graduation Year): Candidates should have graduated in 2019 or before
Mandatory (Current CTC): Should be greater than 35L
Role & Responsibilities
Generate new leads through various channels, including networking, and partnerships - Conduct market research to identify trends, customer needs, and competitor activity, using insights to improve sales tactics and customer offerings.
Mapping organizations to find new business opportunities.
Contact potential clients to establish rapport and building business relationships.
Help in closing new business, RFPs and RFQs deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
Ensuring strong quarterly sale pipelines.
Build and nurture long-term relationships with CXOs, decision-makers at key client organizations, becoming their trusted advisor for UX/UI or other digital transformation initiatives, Increasing the value of current clientele and upselling and cross selling gauging applications.
Preparing quotations and proposals for clients
Strong Technical Recruiter profile
Mandatory (Experience 1): Must have 7+ years of experience in end to end recruitment (sourcing, screening, interviewing, offer negotiation, joining etc)
Mandatory (Experience 2): Must have 4+ years of experience in tech recruitment across different tech roles
Mandatory ( Tech Skill 1): Strong grasp of technical concepts and ability to evaluate candidate fit for different technical roles
Mandatory (Tech Skills 2): Must have experience of analyzing data to improve hiring funnel, take data-driven hiring decisions
Mandatory (Tech Skills 3): Must be proficient in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs
Mandatory (Communication): Excellent verbal and written communication skills — should be articulate, confident, and well-spoken in interactions
Mandatory (Company): Product companies
Mandatory (Note): This is an IC role
Job Title: Technical Support Engineer
Location: Indore Location (Night Shift)
Job Type: Full time from office only – 5 days in a week
Experience Level: 3+ Years
Job Summary
We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.
Key Responsibilities:
- Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
- Utilize API knowledge to address technical inquiries and challenges.
- Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
- Maintain accurate and up-to-date technical documentation for internal use and customer reference.
- Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
- Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
- Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.
Required Skills & Qualifications
- Minimum 2+ years of experience in offshore voice and chat technical support.
- Strong understanding of:
- Software and hardware troubleshooting
- API concepts and integrations
- Hands-on experience with Salesforce, Jira, and Zoom.
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong analytical thinking and problem-solving abilities.
- Ability to work independently in a fast-paced environment.
- Comfortable working night shifts.
- Looking for sr.java full stack developer
- java, springboot, angular 2/4/6/8, html and css
- experience with unit testing
- good exposure to oops
Responsibilities:
- The candidate will get an opportunity to work on AI/ML technologies using NodeJS for web applications.
- Deliver high-quality code in a fast-paced customer-facing product.
- Specify, design, and implement the functionality and behaviors of the web infrastructure.
- Be involved in the full life-cycle of development from concept through integration, test, and high web traffic deployments.
- Interface with the firmware team as well as clients and end-users of the products.
- API development using REST JSON/XML, and security standards like OAuth.
Requirements:
- BTech or MTech in Computer Engineering, Computer Science, or other similar majors.
- Experience building products with full-stack technologies, and an excellent understanding of computer science fundamentals, data structures, and algorithms.
- Must have experience in version control systems like GIT.
- Strong in NodeJS, MySQL, MongoDB, Kafka, Elasticsearch.
Responsibilities: -
- Designing of look-books and visually stunning collateral
- Understanding client’s needs
- Create engaging and on-brand graphics for various social media platforms
Requirements
- 1+ year of work experience
- Hands-on experience with layout design
- Degree in Design, Fine arts or Related field
- Work from office in Mumbai
What you will do:
- Building and managing strong relationships with key customer stakeholders
- Proactively monitoring client retention and customer account health
- Serving as a product expert on use cases and providing customer training
- Interfacing and collaborating with cross-functional teams to drive towards customer goals
- Providing prompt customer service to ensure client delight and minimal churn
- Following and creating processes that build long lasting client relationships
- Driving upselling by understanding client requirements and product fit
- Being the voice of the customer to drive process and product enhancement
What you need to have:
- Comfortable to work in the day/ evening shift as per the assigned region
- Strong ethical practices for client servicing
- 2 to 4 years of experience in client servicing (preferably in the international market)
- Effective communicator with strong analytical, problem-solving and organizational ability
- High level of comfort with handling technology
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Job Title: HR EXECUTIVE |
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No of Vacancies: 03 |
Job Summary:
- An HR Recruiter is responsible for end to end process.
- A recruiter has to screen the resumes as per the requirement, considering the JD.
- Call the candidates and line up for TI & PI Interviews.
Required Qualification & Experience:
- Minimum Graduation in any stream
- One to three years as an HR.
- Knowledge of different job boards is preferable.
- MBA (HR) is preferable
- Only Female can apply
Work Experience: 2-4 years
Job Timings: 10.00 AM- 7.00 PM (Sunday off)







