
About SmartDocs
About
SmartDocs is a Robotic Process Automation (RPA) Company with solutions that can seamlessly integrate with SAP across areas like ECM, BPM, DMS, Chatbots, Workflows, Accounts Payables & Receivables, Contract Management, Supplier or Vendor Portals
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REVIEW CRITERIA:
MANDATORY:
- Top college graduate with experience as Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ EX-Customer Success profile
- Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile
- Must have strategic thinking and good communication skills
- Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams
- Only IIT candidates from these IIT only (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati)
- Candidates should have graduated in 2018 or before.
- Candidate's current CTC should not be less than 35 LPA
PREFERRED:
- Experience in software/tech/Solution implementation for B2B SaaS
- This is not a leadership role currently but will become with time
ROLE & RESPONSIBILITIES:
We’ve proven the product–market fit and are scaling fast. We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.
If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we’d love to talk.
You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
- Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
- Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
- Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
- Client Relations - Be the voice of our clients. Maintain open communication channels with clients
- Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
- Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
- Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc
IDEAL CANDIDATE:
- 4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred).
- Comfortable working in US time zones (~3:30 am IST) to directly engage with customers.
- Ability to empathize deeply with customers, understand pain points, and translate them into solutions.
- Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.
- Strong analytical and structured problem-solving skills.
- (Preferred) Computer science or technical background — able to understand product at a granular level, with basic coding ability.
- (Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations.
- High ownership, proactive communication, and bias for action.
- Collaborative, low-ego personality with a sense of humor.
- Not taking yourself too seriously.
PERKS, BENEFITS AND WORK CULTURE:
- Variable: Based on performance
- ESOPs (for full time roles)
- Remote (USA)
BENEFITS (FOR FULL-TIME ROLES):
- Health insurance
- Generous vacation policy
- Learning and development budget
- Team events and company offsites
- Maternity and Paternity benefits
- Company Laptop
- Friday game nights
🎯 Job Description:
We are looking for a passionate SDET (Software Development Engineer in Test) with strong experience in Java, Selenium Automation, API Testing, and BDD Frameworks.
The candidate should have hands-on experience in designing robust automation frameworks, executing test suites, and ensuring product quality across web and API layers.
⚙️ Key Responsibilities:
- Design, develop, and maintain automation frameworks using Java + Selenium + Cucumber
- Write and execute test scripts for UI and API layers
- Perform functional, regression, and integration testing for web and backend systems
- Validate RESTful APIs using Postman / RestAssured
- Participate in code reviews, test strategy discussions, and defect triage meetings
- Integrate automation suites with CI/CD pipelines (Jenkins / GitHub Actions)
- Collaborate with developers and QA teams to ensure end-to-end quality coverage
- Analyze failures, debug issues, and maintain test reports and documentation
🧠 Required Skills:
- Core Java – OOPs, Collections, Exception Handling, File I/O
- Selenium WebDriver – Locators, Waits, Page Object Model, TestNG
- Cucumber / BDD – Feature files, step definitions, Gherkin syntax
- API Testing – Postman / RestAssured (mandatory)
- SQL Queries – Basic database validation skills
- Version Control – Git / GitHub / Bitbucket
- Build Tools – Maven / Gradle
- CI/CD Integration – Jenkins / Azure DevOps (preferred)
- Strong understanding of SDLC, STLC, Agile & QA processes
Location: Indore
Key Responsibilities:-
1. Customer Support: - Provide exceptional customer service by answering incoming Calls/Emails promptly and professionally.
- Address customer inquiries, concerns, and issues with courtesy and empathy.
- Assist customers in resolving their problems or inquiries effectively.
● Any Graduation degree.
● Proven experience in BPO operations, with a minimum of 1-2 years in an Inbound Voice/Email Process ( Experience in healthcare will be an advantage )
● Languages: Mandatory English and Hindi ( Other Linguistic languages will be valued)
● Excellent communication, negotiation, and problem-solving skills.
● Strong analytical and critical thinking abilities.
● Knowledge of BPO industry trends and best practices.
● Proficiency in relevant software and tools like Google Sheets, Excel, etc. Should know basic Excel formulae.
● Client-focused with exceptional interpersonal skills.
1. 4 plus years of experience in Java development.
2. Good communication skills are mandatory.
3. Spring boot , microservices , AWS , multithreading , GIT mandatory.
4. Angular or React is mandatory
5. Joining within 2 weeks
6. Location : Pune , Working from client location i.e at D.P.Road ( very near to Metro station ). Another location is Indore ( if available)
7. Permanent position with Prismatic .
8. Product development exposure and latest technology exposure . Prospects of international travel for the bright candidate.
The IT sales role is responsible to contact and follow up with leads and potential clients in international markets to convert into clients:
1. Sales to be done by phone and email.
2. Cold calling and closing the deal.
3. The sales executive should generate client interest
4. The sales executive should be able to ensure that this interest is converted into purchases by the client
Company Name:- Pack Plannet Pvt. Ltd.
Position:- GM Sales
Industry: Craft & paper bag
Salary: 50k to 01 lacks CTC PM
Skills required: Domestic and Export Sales
1. Hiring for craft & paper bag industry. ( New company under Krish group )
2. Candidate should have 9-12 years of working experience in the craft & paper bag industry.
3. Should have knowledge of domestic and export sales.
4. Field sales operation handling experience.
5. Team Handling.
Fullstack Developer/Architect/Programmer:
- 8-10 years experience as Developer/Programmer.
- Should have an expertise in Core Java, Java & J2ee
- Built MVC based Web Application Using JSP/Struts framework
- Experience in Webservices-Restful
- Experience in Application Servers like Tomcat and WebLogic
- Good Knowledge of implementing JMS messaging services
- Good knowledge of HTML5,CSS and JavaScript – Angular.js,Bootstrap, React.js
- Should have skills in Spring 3.x, Hibernate, Weblogic 12c Implementation
Experience: 2 - 5 years
Talents from Product/eComm/Internet firms Only
Key Skills: Spring boot, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr, Design Patterns, Java, Distributed systems, AWS
Looking for team members passionate about building platforms for next billion users and re-imagine the e-commerce for mobile-first users. You will be building solutions for personalization, logistics, search & discovery, payments, fraud prevention, and scalability that works and solve problems elegantly
Responsibilities:
• Develop server-side components, REST APIs
• Assume ownership for existing and new modules including design, development, and unit testing for enhancements of existing modules and development of new modules.
• Analyse problems logically and exercise sound judgment in defining, evaluating, and solving difficult technical and operational problems where solutions may be of a precedent-establishing nature.
• Lead the design and architectural improvements
• Participate and collaborate with team members in design discussions, determines areas of complexity, potential risks to successful implementation, suggest enhancements to architecture, implement POCs, and enhance application.
• Reduce technical debt with quality coding
Requirements:
• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field) from IITs and Premier Engineering College.
• Excellent Object Orientation, coupled with excellent problem solving and debugging skills.
• Highly skilled at Java and related technologies, including Java Frameworks like Spring-boot or Drop wizard, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr.
• Must have hands-on experience in building scalable and secure back end systems.
• Have hands-on experience with systems that are asynchronous, RESTful and demand concurrency
• Good to have knowledge of best software engineering practices for all stages of the software development life cycle, including coding standards, code reviews, testing, deployment.
• Experience level: 2-5 years of software development experience in Java with web architecture and scalable design
Job Summary:
- Willingness to work on highly scalable cloud-native solutions based on microservices.
- Quickly learn the technologies and deliver using the same.
- Take complete ownership of the customer requirements.
- Motivated to deliver world-class quality.
- Inclined to bring new ways of thinking, working and providing solutions.
- Drive the concept of quality into everybody and have a zero-tolerance towards bad quality.
- Understand requirements from product management, customer and able to comprehensively break this down to manageable tasks.
Experience:
● 3-9 years of development experience.
Technical Skills:
Mandatory:
- Java - Advanced concepts concurrency, reflection, lambda, Java Springboot, Spring security,
- Actuator/Prometheus/Grafana/Servo (metrics),
- EFK/ELK stack (log analysis)
- OpenAPI/Swagger (documentation)
- RDBMS (PostgreSQL, MySQL, Maria or any other)
- NoSQL (Anyone of Mongo DB, Redis, Cassandra, Neo4J or other DBs)
- Automated unit tests/e2e tests (JUnit, TestNG, RestAssured etc)
- CI/CD pipelines (Jenkins, Sonar, Maven/Gradle etc)
Optional: (But highly recommended)
- NewSQL DB (TiDB, CockroachDB)
- AMQP/RabbitMQ
- Kafka
- Docker
- Kubernetes







