New Business Development Role

Strong UX Researcher Profile

Mandatory (Experience 1) - Must have 3+ YOE hands-on UX Research / User Research for B2C Products

Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing

Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies

Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies

Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.

Preferred

Preferred (Company) - Product Company

Role Aem Developer

Location: Noida(hybrid)

Skills:

Strong knowledge of Java and web application development.

Experience with Adobe AEM and its various modules, including AEM Forms, AEM Sites, and AEM Assets.

Strong understanding of HTML, CSS, JavaScript, and web technologies.

Ability to create, configure, and manage workflows, templates, and components in Adobe AEM.

Knowledge of content management systems and web content delivery systems.

Excellent problem-solving and analytical skills.

Ability to work effectively in a team environment and collaborate with cross-functional teams.

Good communication and interpersonal skills.

Ability to manage multiple projects and priorities simultaneously.

Job Description Roles and Responsibilities

1. Create and implement email marketing campaigns to drive customer engagement, sales, and retention

2. Develop creative and engaging content for emails, including subject lines, email copy, and CTAs

3. Conduct A/B testing and analysis to optimize email campaigns for the best results

4. Manage and segment our email lists to ensure targeted and personalized communications

5. Collaborate with other marketing team members to align email campaigns with broader marketing strategies

6. Monitor and report on email marketing performance metrics, including open rates, click-through rates, conversion rates, and unsubscribe rates

7. Stay up-to-date with industry trends and best practices in email marketing

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.

Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.

Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit. Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here.

About the Role:

Determine design requirements and develop design prototypes to present our brand Location: Andheri, Mumbai

Job Responsibilities:

● Collaborate with internal teams to define user interface requirements.

● Staying in the loop and on top of the latest standards, changes and trends in the visual design field.

● Use visual design software to refine illustrations.

● Ensuring brand guidelines appear while creation of brand collateral (E-mailer, social media posts, etc.)

● Present rough drafts to product managers and/or key stakeholders to gain approval.

● Brainstorm new ideas, layouts and graphics.

● Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience.

● Stay up-to-date with design application changes and industry developments.

● Execute graphic and creative designs.

● Manage multiple deliverables to project deadlines.

Required Skills:

● Proven ability delivering high quality designs to customers.

● Proficient in Adobe Photoshop, Illustrator, In Design and Sketch.

● Expert level skills in Photoshop, Invisionapp, UXPin and other relevant design tools.

● Strong interpersonal skills, also build and manage relationships with internal teams.

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor degree in Design, Visual Arts or other relevant certification with a minimum of 2 years of work experience.

● Experience as a Visual Designer, UI Designer or similar role will be preferred.

UI Development - Intern

Converts into a full time ‘UI Developer’ position based on performance

A UI Developer, for an early-stage Analytics startup who can help us translate UX designs into a responsive and rich user interface. Also help in improving design/functionality of product. End goal is to achieve product-market objectives

The candidate will have rich learning into what goes into designing, developing, and scaling a product from scratch. A chance to grow into a UI Development Owner in medium term

Responsibilities

1. Own UI Development closely with UX / Technology Owner

2. Implement and maintain product UI modules/sub-systems.

3. Perform bug verification, release testing and support for assigned products.

4. Conduct unit testing and integration testing.

5. Make sure the delivered product matches the business requirements.

Expectations from candidate

1. Ability: Good at logical thinking, problem solving

2. Inclination: Curious and strong willingness to learn from problems, write good code

3. Knowledge: Basics of UI Development (Some academic degree/certification or Prior experience/Projects preferred), Data visualization

4. Languages/Frameworks: HTML, CSS, JavaScript, ReactJS, NextJS

5. Interest in product focused work in a fast-moving start-up environment

6. Attitude: We are looking for a person with an owner mindset who can partner with us in building our product with a lot of commitment. We like people who are curious problem solvers and are interested in learning with us and working hard.

What we offer

1. Great culture focused on outcomes through learning and experimentation

2. Mentoring by experienced professionals from pedigreed backgrounds (IIT/IIMs)

3. Growth, ownership, and flexibility to achieve your goals.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility