Web Analyst

Job Description for Automation QA

Key Responsibilities

● Test web and mobile applications / services, ensuring they meet high-quality standards. ● Conduct thorough testing of e-commerce platforms in the automobile domain (e.g., carwale.com, cars24.com). ● Perform backend REST API testing, ensuring correct data in databases and debugging issues through logs, network responses, and database validations. ● Collaborate with cross-functional teams (developers, product managers, DevOps) to define and execute comprehensive test plans and strategies. ● Analyze and debug integration workflows, particularly with third-party services such as payment gateways and authentication providers. ● Ensure exceptional frontend UI/UX quality with meticulous attention to detail. ● Write, execute, and maintain detailed test cases based on user stories and business requirements. ● Conduct regression, integration, and user acceptance testing (UAT) to validate product functionality. ● Monitor and analyze test results, report defects, and collaborate with developers for resolution. ● Use tools such as Postman, browser developer tools, and bug-tracking systems like JIRA effectively. ● Coordinate testing activities across multiple releases and environments. ● Facilitate test preparation, execution, and reporting while ensuring alignment with Agile frameworks. ● Maintain and update test documentation following requirement changes. ● Participate in daily stand-ups and sprint planning discussions, contributing to feature validation and delivery goals. ● Monitor and triage issues in collaboration with cross-functional teams to resolve them efficiently.

Required Skills & Qualifications

● 3+ years of experience in automation testing with hands-on exposure on web and backend testing, preferably in the e-commerce/automobile industry. ● Strong proficiency in testing tools like Postman, browser developer tools, and bug-tracking systems. ● Solid understanding of SQL, PostgreSQL, Python or MongoDB for data verification. ● Familiarity with async communication in service (e.g., AWS SQS, Apache Kafka) and debugging issues therein. ● Excellent knowledge of the software testing lifecycle (STLC) and Agile testing methodologies. ● Experience with version control systems like Git. ● Proven ability to debug issues in API integrations, logs, and databases. ● Strong communication and documentation skills for reporting bugs and preparing detailed test reports. ● Understanding of regression testing frameworks and expertise in functional and integration testing.

Additional Preferred Qualifications

● Experience with mobile testing frameworks and tools. ● Basic understanding of performance testing and debugging for optimized user experiences. ● Exposure to automation tools (not mandatory but advantageous).

REPORT BUILDING

OVERTIME CALCULATION

INCENTIVE CALCULATION

REPORT BUILDING

OVERTIME CALCULATION

INCENTIVE CALCULATION

We are searching for an experienced Product Manager with a minimum of 4 to 5 years of relevant experience in the E-commerce industry, ideally with technical knowledge related to e-commerce websites. As a Product Manager, your role will be pivotal in driving the development and enhancement of our e-commerce platform. Your primary objective will be to ensure the successful delivery of innovative and customer-centric product features and functionalities.

Responsibilities:

• Formulate and execute a comprehensive product strategy and roadmap for our e-commerce website, aligning it with business objectives and customer requirements.
• Conduct thorough market research and competitive analysis to identify industry trends, customer preferences, and best practices.
• Collaborate closely with cross-functional teams, including engineering, design, marketing, and operations, to define precise product requirements and specifications.
• Prioritize product features and enhancements based on their business value, customer feedback, and market demands.
• Work closely with the development team to ensure prompt and high-quality delivery of product releases.
• Monitor key performance indicators (KPIs) and perform data analysis to evaluate the performance of our products and identify areas for improvement.
• Gather and analyze user feedback, conduct user testing, and iterate on product features to enhance the overall user experience.
• Stay up-to-date with industry trends and technological advancements in the e-commerce space, leveraging this knowledge to drive product innovation.
• Collaborate with stakeholders to define and execute effective go-to-market strategies for new product launches and feature releases.
• Act as a product evangelist, effectively communicating the product vision, strategy, and value proposition to internal teams and external stakeholders.

Qualifications:

• Possess a Bachelor's degree in a relevant field (such as business, computer science, engineering, or a related discipline). An MBA or equivalent qualification is desirable.
• Have at least 4 to 5 years of experience as a Product Manager, preferably in the E-commerce industry.
• Demonstrate a strong technical understanding and knowledge of e-commerce platforms and associated technologies.
• Showcase a proven track record of successfully delivering and launching customer-focused products and features.
• Exhibit familiarity with agile product development methodologies and experience collaborating within cross-functional teams.
• Possess an analytical mindset with the ability to gather and interpret data for making informed product decisions.
• Display excellent communication and interpersonal skills, with the capacity to collaborate effectively and influence stakeholders at all organizational levels.
• Showcase strong problem-solving abilities and strategic thinking, while also paying meticulous attention to detail.
• Have a results-oriented mindset with a focus on driving business growth and ensuring customer satisfaction.
• Demonstrate a genuine passion for e-commerce and remain up-to-date with industry trends and best practices.

Job description

• Research trending topics in social media, influencer marketing, and lifestyle niches.
• Write engaging, SEO-friendly blog posts that resonate with our target audience, budding influencers, content creators,
• Use keyword research tools to optimize content for search engines.
• Assist in content planning and work closely with the marketing team to align blog content with social media efforts.
• Proofread and edited blog posts before publication.

Our Mission

Mercari is a Japan-based company with the mission of “create value in a global marketplace where anyone can buy & sell.” Having continuously worked toward this goal since our founding in 2013, we are now transforming from a startup into a global player. While this transformation brings its own specific set of challenges, we believe that solving them one after another will allow us to fully achieve our mission. Are you interested in working together to take on these exciting challenges?

Our Culture

To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our three values: Go Bold, All for One, and Be a Pro. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the “Mercari Culture Doc,” which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture.

Work Responsibilities

• Native Android app development for Mercari and group companies' apps
• The development environment is as follows.
• Development language: Kotlin
• Development environment: Android Studio
• Build tool: Gradle
• CI/CD： CircleCI
• Others: GitHub, Firebase, Slack, Figma, JIRA, Confluence

Minimum Requirements

• Shared understanding and belief in Mercari Group mission and values
• At least 3 years of experience developing native Android applications with Kotlin Developing, operating, making decisions when selecting technology, and continuous improvement of large-scale product codebases
• Ability to design and develop with performance and scalability in mind
• Extensive knowledge of object-oriented software development, networking, memory management, and software testing
• Good communication and interpersonal skills with the ability to collaborate with multiple stakeholders
• Familiarity with architecture frameworks like MVVM, MVP, declarative UI, or similar architectures

Preferred Requirements

• Experience using and installing Jetpack functions such as Android Architecture Components
• Understanding of UI development
• Familiarity with Agile methodologies like Scrum, Kanban, etc
• Experience in iOS or web development
• OSS contribution experience/familiarity with the OSS community
• Customer-centric product development in E-commerce/Fintech
• Working in multi-cultural and diverse teams
• Team Leadership experience

Working Conditions

Employment Status

Full-time

Office

Bangalore

• Hybrid Workstyle

Work Hours

• Full flextime (no core time)
• *Does not apply to all positions

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

• He has to perform architectural analysis, and he should know how to design enterprise-level systems.
• He should know how to design and simulate tools for the perfect delivery of systems.
• He should know how to design, develop, and maintain systems, processes, procedures to deliver a high-quality service design.
• He has to work with other members of a team and other departments to establish healthy communication and information flow.
• He should know how to deliver a high-performing solution architecture that can support the development efforts of a business.
• He has to plan, design, and configure the most typical business solutions as needed.
• He has to prepare technical documents and other presentations for multiple solutions areas.
• He has to be sure that the best practices for configuration management are carried our as it was needed.
• He has to work on customer specifications, analyze them, and conduct the best product recommendations associated with the platform

Requirements

• AWS Solution Architect 9-10 Years
• Responsible for managing applications on public cloud (AWS) infrastructure.
• Responsible for larger migrations of applications from VM to cloud/cloud-native.
• Responsible for setting up monitoring for cloud/cloud-native-based infrastructure and applications.
• MUST: AWS Solution Architect Professional certification.