Senior Cloud Engineer – L3

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

This is a fully remote opportunity

About Us:

We at Ascendeum provide Data and AdTech strategy consultation to businesses worldwide. We started our journey with private funding and has been operating profitably since 2015. We are a lean team of 50+ highly productive and smart people spread across various parts of India who have been consistently delivering intelligent solutions that enable enterprise-level websites and apps to maximize their digital advertising returns.

Job Details:

We are looking for an analytical, results-driven Back-end Engineer who holds a passion to troubleshoot and improve current back-end applications and processes. The Back- end Developer will use his or her understanding of programming languages and tools to analyze current codes and industry developments, formulate more efficient processes, solve problems, and create a more seamless experience for users.

Job Responsibilities:

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Recording data and reporting it to proper parties, such as clients or leadership.
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team
• members.
• Taking lead on projects, as needed.

Desired Skills and Experience:

• Bachelor’s degree in computer programming, computer science, or a related field.
• Solid experience specializing in developing and managing back-end systems for enterprise-grade applications.
• Strong command on Python and databases such as MySQL.
• Strong understanding of the web development cycle and programming
• techniques and tools.
• Focus on efficiency, user experience, and process improvement.
• Excellent project and time management skills.
• Strong problem solving and verbal and written communication skills.
• Ability to work independently or with a group.

Want to work with an established & growing IT company? Join team Benison to have the right challenges that will help you accelerate your career growth to the next level, faster!   

Benison Technologies was started in 2011 with a mission to revolutionize the silicon industry in India, with a host of amazing big clients like Google, Cisco, McAfee, Intel, and so on, you get to experience the best of both worlds. If you consider yourself an engineer who is capable to join our ever-growing team, then this is the right opportunity for you:  

Why Benison Tech?   

We have a partial acquisition from one of the biggest names in the world (well we can’t name them thanks to confidentiality) it’s one of the FAANG companies, and you can “Google” it if you like.  

Oh! & one more thing, this did not happen by accident, our team put a ton of efforts to turn this gigantic dream into a reality.  

Benison Tech has a consistent history of demonstrating growth through innovation time and again.   

We don’t stop there, we then re-invest our profits back into the initiatives for the growth of our people, our culture and the company. Now enough with us, let’s talk about the job roles & responsibilities:    

What you will be working on: 

• You will be working on the next generation network security products, on various public clouds. 
• In addition to development, you will also get your hands involved in the architectural changes while fixing the legacy issues. 
• Planning, designing, integration for network security platforms. 

• Key contributor for developing product strategies and features. 
• You will work on hardcore data networking/forwarding areas while acquiring in depth knowledge in DPDK and VPP. 

Here are some technical skills required:  

• Programming languages : C/C++ 

• Work exp on DPDK and packet forwarding area. 
• Good understanding of Linux Kernel, Networking stack in the kernel. 
• Exposure to clouds like AWS, GCP is a big plus. 
• Understanding/Exposure to VPP is a big plus. 
• Strong in packet forwarding, Tunneling (IPsec, GRE, VxLAN) etc. 

What we expect from you:  

• 2+ years of relevant experience 
• Design, Develop & test the various features in dpdk, VPP based system Interact with the customer to help in defining the features, execute and deliver them 
• Mentor the junior team members. 

• Participate in code-reviews and ensure the quality of deliverables. 

If the above fits your skill-sets and tickles your interest then read below about the additional benefits that our company offers to talented folks like you:  

Work Culture and Benefits    

• Competitive salary and benefits package  
  (H1-B which means a chance to work onsite out of India)   
• A culture focused on talent development where you get promoted within the quarterly cycle of your anniversary. 
• Opportunity to work with cutting-edge & challenging technologies including legacy tech. 
• Open cafeteria to grab some munchies while you work, we make sure the space feels like your second home, you can also wear pyjamas if you like.   
• Employee engagement initiatives such as project parties, flexible work hours, and long service awards, team bonding activities within the company, extra learning and personal development trainings, because why stop your learning at one thing!   

• Insurance coverage: Group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and your parents. (With some of the best insurance partners in India)  
• Enjoy collaborative innovation (each members gets to innovate & think out of the box), along with highly experienced team managers who maintain diversity and work-life well-being.  
• And of course, you get to work on projects from some of the most recognised brands within the networking and security space of the world, unlocking global opportunities to learn, grow & contribute in a way that is truly impactful yet purposeful at the same time.  

Still not satisfied, and want more proof?  

Head to our website https://benisontech.com/">https://benisontech.com to learn more.  

• Strong experience with Spring and Spring Boot, Spring MVC, Spring Data, Spring Security
• Experience building REST and SOAP web services using Java
• Experience with Web Services(JSON, REST, JAX-RS, Spring based REST services)
• Experience with Java and J2EE/Java EE (including servlets, JSP, JSF, JDBC)
• Strong understanding of Java concurrency, concurrency patterns, experience building thread safe code
• Experience with messaging products like RabbitMQ, Kafka or ActiveMQ
• Experience in AWS Lambda, Serverless, DynamoDB, SQS, Kinesis
• Varied Understanding of NoSQL
• Experience with development tools like Eclipse, Git, Gradle, Sonar, Jenkins, Jira, Artifactory etc
• Experience with web application servers like Tomcat, Jetty, JBoss etc
• Experience with TDD, code testability standards, JUnit/Mockito
• Strong understanding of OOP & SOA principles, design patterns, industry best practices
• Experience with scripting and working in a Linux environment
• Strong written and verbal communication skills
• Strong interpersonal skills and time management skills
• Strong analytical and troubleshooting skills
• Experience with DevOps practices and CICD model of development

We are looking for you if you want to make the Digital space your own.

Your responsibilities would include-

1. Creation of Social Media - Imagery. Cover Photos, Graphics & Thumbnails needed
2. Designing, creating, and editing posters, explanatory videos and graphics for branding campaigns
3. Keeping a pulse on design/advertising/marketing trends
4. Knowledge and experience with Designing Platforms

Openings- 2

Location- Hyderabad

Skills required- Adobe Photoshop, Corel DRAW, Adobe Illustrator, Video Editing, Adobe Premiere Pro Video Making, Adobe After Effects, Adobe Photoshop, Lightroom CC

The ideal candidate would be one who:

1. Can take up the position within two weeks
2. has an experience of 2+ years in Graphic Design
3. has relevant certifications, skills and interests
4. has superior communication skills