Wealth Executive - Insurance Domain

2–4 years of experience in a D2C brand or consumer startup

Strong portfolio across packaging, branding, and digital creatives

• Proficiency in Figma, Adobe Illustrator, Photoshop (InDesign is a plus)

• Strong layout, typography, and color sensibility

Role Overview: We are looking for a skilled Workflow Developer/Sr Developer with expertise in JBPM to join our offshore team. The ideal candidate will have extensive experience in developing and managing workflow solutions, with a strong focus on JBPM. This role involves working closely with various departments to ensure seamless integration and functionality of workflow processes.

Key Responsibilities:

 Design, develop, and implement workflow solutions using JBPM.

 Collaborate with cross-functional teams to gather requirements and ensure the workflow solutions meet business needs.

 Optimize and maintain existing workflow systems to enhance performance and reliability.

 Troubleshoot and resolve issues related to workflow processes.

 Provide technical guidance and mentorship to junior developers.

 Stay updated with the latest trends and advancements in workflow technologies and JBPM.

Technical Skills:

 Strong experience in JBPM and workflow management.

 Proficiency in Java and related technologies.

 Experience with BPMN 2.0 and process modeling.

 Knowledge of integration with other systems and tools.

 Familiarity with cloud platforms and deployment processes.

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

Looking for integration of Signavio tool with other systems like Teams, SNOW, EXTOLLO, Alice etc.,  Optimization and automation of the processes are needed  Enhance the integrations with other systems, look for optimization & automation  Candidate should have good knowledge on the above languages and frameworks  Hands on experience and good at handling the business connects is must  Should have good communication skills & Analytical Skills  Good to have: UI Frameworks like ReactJS and Angular  Should be able to understand the complete framework of application/tool  Understanding on the integrations & configurations with integrated DB and other technology classes layers is added advantage  Good team player and be ready to work individually and also team level Education: BE/B. Tech in relevant stream and equivalent degree in computer science

We are looking for a Business Development Executive. With good sales experience.

Roles & Responsibilities:-
1. Responsible for making outbound calls and understanding the needs of the market.
2. Build a strong relationship / trust with our users.
3. Understand the customer requirements and suggesting the right product to the customers.
4. Sell membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
5. Understand the customer requirements, encourage them to upgrade our plans.
6. Address all the issues / grievances of the customer and provide the right solution.
7. Capture the insights from customer interactions and share it with the internal team.
8. Strictly adhere to the process requirements.

Required Candidate profile:-

1. Language skills - English / Hindi.
2. Product Knowledge.
3. Minimum of 6 Months - 2 years' experience in Tele sales / Tele calling / Telemarketing / Collections / Retention / Domestic BPO.
4. Great interpersonal and communication skills.
5. High levels of integrity, autonomy, and self-motivation
6. Basic computer skills - MS Excel, Word.

• Candidate: Female preferable. Hindi and English language Mandatory