Vice President Human Resources (Mumbai) Male requre security industry

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Responsibilities:

● Collaborate with the team to solve problems and build innovative products planned per the Sprints.

● Utilize your in-depth understanding of programming languages and tools to develop solutions using Java, Spring-boot, ReactJS, Redux, SQL, and AWS.

● Design the low level system architecture to meet business requirements.

● Develop core back-end and front-end infrastructure.

● Stay updated with emerging technologies and industry trends.

Skills:

● Proficiency in Java and React.

● Experience in full stack development.

● Strong problem-solving skills.

● Familiarity with data science concepts (preferred).

● SQL skills are a must.

The ideal candidate must have:

● B. Tech. from top-tier engineering colleges (BITS/IITs/ NITs/ IIITs/ DTU/ NSIT).

● 2+ years of experience in full stack development.

● Startup Cultural Fit: willingness to learn, innovate, take the initiative, to think beyond conventional dogma.

● Willingness to work from our Head office - Koramangala, Bengaluru. 

We are looking "Sr.Software Engineer(Devops)" for Reputed Client @ Bangalore Permanent Role.

Experience: 4+ Yrs

Responsibilities:

• As part of a team you will design, develop, and maintain scalable multi cloud DevOps blueprint.

• Understand overall virtualization platform architecture in cloud environments and design best of class solutions that fit the SaaS offering & legacy application modernization

• Continuously improve CI/CD pipeline, tools, processes and procedures and systems relating to Developer Productivity

• Collaborate continuously with the product development teams to implement CI/CD pipeline.

• Contribute to the subject matter on Developer Productivity, DevOps, Infrastructure Automation best practices.

Mandatory Skills:

• 1+ years of commercial server-side software development experience & 3+ years of commercial DevOps experience.

• Strong scripting skills (Java or Python) is a must.

• Experience with automation tools such as Ansible, Chef, Puppet etc.

• Hands-on experience with CI/CD tools such as GitLab, Jenkins, Nexus, Artifactory, Maven, Gradle

• Hands-on working experience in developing or deploying microservices is a must.

• Hands-on working experience of at least of the popular cloud infrastructure such as AWS / Azure / GCP / Red Hat OpenStack is a must.

• Knowledge about microservices hosted in leading cloud environments

• Experience with containerizing applications (Docker preferred) is a must

• Hands-on working experience of automating deployment, scaling, and management of containerized applications (Kubernetes) is a must.

• Strong problem-solving, analytical skills and good understanding of the best practices for building, testing, deploying and monitoring software

Mandatory Skills:

• Experience working with Secret management services such as HashiCorp Vault is desirable.

• Experience working with Identity and access management services such as Okta, Cognito is desirable.

• Experience with monitoring systems such as Prometheus, Grafana is desirable.

Educational Qualifications and Experience:

• B.E/B.Tech/MCA/M.Tech (Computer science/Information science/Information Technology is a Plus)

• 4 to 6 years of hands-on experience in server-side application development & DevOps

DevOps Lead Engineer

We are seeking a skilled DevOps Lead Engineer with 8 to 10 yrs. of experience who handles the entire DevOps lifecycle and is accountable for the implementation of the process. A DevOps Lead Engineer is liable for automating all the manual tasks for developing and deploying code and data to implement continuous deployment and continuous integration frameworks. They are also held responsible for maintaining high availability of production and non-production work environments.

Essential Requirements (must have):

• Bachelor's degree preferable in Engineering.

• Solid 5+ experience with AWS, DevOps, and related technologies

Skills Required:

Cloud Performance Engineering

• Performance scaling in a Micro-Services environment

• Horizontal scaling architecture

• Containerization (such as Dockers) & Deployment

• Container Orchestration (such as Kubernetes) & Scaling

DevOps Automation

• End to end release automation.

• Solid Experience in DevOps tools like GIT, Jenkins, Docker, Kubernetes, Terraform, Ansible, CFN etc.

• Solid experience in Infra Automation (Infrastructure as Code), Deployment, and Implementation.

• Candidates must possess experience in using Linux, Jenkins, and ample experience in Configuring and automating the monitoring tools.

• Strong scripting knowledge

• Strong analytical and problem-solving skills.

• Cloud and On-prem deployments

Infrastructure Design & Provisioning

• Infra provisioning.

• Infrastructure Sizing

• Infra Cost Optimization

• Infra security

• Infra monitoring & site reliability.

Job Responsibilities:

• Responsible for creating software deployment strategies that are essential for the successful

deployment of software in the work environment and provide stable environment for delivery of

quality.

• The DevOps Lead Engineer is accountable for designing, building, configuring, and optimizing

automation systems that help to execute business web and data infrastructure platforms.

• The DevOps Lead Engineer is involved in creating technology infrastructure, automation tools,

and maintaining configuration management.

• The Lead DevOps Engineer oversees and leads the activities of the DevOps team. They are

accountable for conducting training sessions for the juniors in the team, mentoring, career

support. They are also answerable for the architecture and technical leadership of the complete

DevOps infrastructure.

We are actively seeking a passionate Developer to lead the design, development, and implementation of cutting-edge software solutions. The ideal candidate will excel in crafting high-quality, innovative, and fully functional software while adhering to coding standards and technical design principles. As a Developer, you will be a key player in our development team, actively contributing to the creation of clean and efficient code.

Job Requirements:

• Proficiency in HTML/CSS, Javascript, Tailwind/ANTD
• Solid experience with Next.js
• Solid Knowledge of redux/redux form/saga
• Additional experience with React Native/JS is a significant plus
• PHP is must

Additional Skills (a plus):

• Docker, Kubernetes (KS8)
• AWS knowledge

Database & Caching:

• Strong understanding of MySQL, including SQL queries and eager loading

Version Control & Project Management:

• Proficiency in Bitbucket
• Familiarity with Jira

Responsibilities:As a Developer, you will be responsible for the following:

• Strict adherence to and suggestions for coding standards
• Staying updated on the latest industry trends, tools, and technological advancements
• Active participation in all phases of the development lifecycle
• Conceptualizing, developing, testing, and deploying software applications and features
• Crafting clean, concise, and efficient code
• Managing code documentation and version control
• Operating in an agile environment, consistently delivering software on a predefined schedule
• Efficiently troubleshooting and debugging software
• Participating in an on-call rotation to promptly address production issues

~Lead conversion

~Revenue generation

~Proactively identifying cross-selling /Up-selling process with the existing ~customers

• Work Mode: Bangalore (Work from Office)
• Qualification: Graduation (Tech Background Preferable)

Your Responsibilities:

• Own the backend stack – Node.Js based, that powers our product
• Collaborate with Backend Developers (Python), Front-end developers, DevOps, and Data Scientists to design and implement new features
• Build and maintain several REST’ful Services/Endpoints which will be used both internally and externally in a Macroservices/Distributed services environment.
• Deploy and monitor the Services/Endpoints ensuring availability and scalability(ability to handle 100X traffic)
• Work on full project lifecycle starting from requirements gathering/understanding the problem to deploying and maintaining the project.

Skills that you bring Along:

• A minimum 8+ years of extensive work experience with Node.Js and related frameworks – particularly Express.Js.
• Extensive experience in designing and maintaining REST’ful API endpoints
• Extensive experience with databases such as Postgres and Mongo.
• Extensive experience in Cloud Infrastructure (AWS based) – e.g. AWS API Gateway, Lambda Functions etc.
• Experience with cache like Redis and/or Memory cache
• Good experience in Microservices/Macroservices or Event driven Architectures
• Good experience with design patterns
• Experience in writing advanced SQL-queries, good knowledge of PL/SQL
• Good understanding of Software Design Principles and domain-driven design
• Good experience with Continuous Delivery and Containerization(Docker)
• Ideally maintaining infrastructure-as-code using Terraform
• Excellent communication skills and the ability to explain complex topics in a simple manner

• Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
•  Working with in-house Dashboards to perform testing of UI and APIs.
• Collaborating with teams to create test documents.
• Planning and task management in congruence with the Leadership Team.

WHAT ARE WE LOOKING FOR?

• Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
• Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
• Ability to automate Android applications using tools such as Appium.
• Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
• Experience working with Proxy tools like Charles Proxy, Fiddler.
• Excellent in test strategizing, planning, estimation, execution, and reporting.
• Working knowledge of Agile scrum methodologies Strong debugging, problem-solving, interpersonal and troubleshooting skills.

SKILLS AND ABILITIES:

• Python or Java Appium
•  Rest-Assured or Postman
• Fiddler or Charles Proxy
• Black Box testing
• White Box testing

WHAT'S IN IT FOR YOU?

• An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
• To work with a team of young enthusiasts who are always upbeat and self-driven to achieve bigger milestones in shorter time spans.
•  A workspace, that is wide open as per open door policy at the company, located in the happening center of Bangalore
• A well-fed stomach makes the mind work better and therefore- free lunch with a wide variety on all working days of the week, a stocked up pantry to satiate your want for munchies, a Foosball table to burst stress and above all a great working environment.
• We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us, and in order to make sure that happens, there are timely formal and informal feedback sessions.