VBA Application Developer with Microsoft Access

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

• Designing and building responsive and mobile-friendly websites optimised for different devices and browsers
• Writing clean, efficient, and well-documented code using languages such as HTML, CSS, XML, and JavaScript, PHP, Python,
• Implementing and maintaining website content management systems
• Troubleshooting and debugging issues to ensure websites are functioning correctly
• Staying up-to-date with the latest web technologies and industry trends to ensure the website is current and secure
• Creating and managing databases for website functionality
• Ensuring website accessibility and security to protect sensitive data and user information
• Maintaining and updating existing websites
• Testing both new and current website and correcting potential errors that may arise

Your Responsibilities:

• Responsible for overall tech stack of the product
• Designing overall architecture of the web/ mobile application
• Maintain quality and ensure responsiveness of applications
• Exposure to security and data protection management
• Building modular, reusable codes and libraries
• Ability to build product from scratch & drive it to completion
• Optimize applications for best user experience
• Development experience for both mobile and web based products.
• Unit Testing of developed modules

Skills:

Front-End

• Web fundamentals like HTML, JavaScript, and CSS
• CSS preprocessors like Sass, LESS, bootstrap
• JavaScript frameworks like React js, AngularJS, or Ember etc.
• Libraries like jQuery or Backbone.js
• Front-end (CSS) frameworks like Foundation or Bootstrap
• Web sockets

Back-End

• Rest API design and development
• CRUD (Create, Read, Update, Delete)
• RESTful Services
• Web fundamentals like React js, HTML, JavaScript, and CSS
• Server-side languages like Javascript, PHP, Python
• Database technologies like MySQL and MongoDB.
• Web server technologies like Node.js, Nginx, ISS, etc.

• Experienced in defining & realizing end-to-end Technical Architecture for large scale enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
• Strong experience in OOAD and in applying Design patterns effectively
• At least 5 years of hands-on experience in Java/ JEE technologies like Struts/JSF, Spring, EJB, JMS Experience only on front-end technologies like Struts, JSP, Servlets, HTML will not be sufficient.
• Experience in performance testing and optimization of JEE systems on any of the following application servers - WebLogic, WebSphere and JBoss. Deep expertise in any one of the application servers is a must
• Strong experience in at least one RDBMS (Oracle, MS-SQL, MySQL).
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture, Workload modelling etc
• Excellent understanding of software development methodologies and architectures
• Experience in either of these areas is a definite add-on - Infrastructure sizing, Capacity planning, Performance modelling, Cloud Computing
• Working experience on Linux/Unix based OS systems is a must
• Working experience on any one of these open source technologies (LAMP stack, Node.js framework, ELK, Cassandra, MongoDB, Couch base NO-SQL databases).

Job Requirements

Minimum Requirements:

To perform this job successfully, the individual must have the following experience:

1. Bachelor’s degree in management information systems, computer science, and/or business, or equivalent work experience.
2. You have experience with developing, maintaining and supporting production applications which have live users using Angular.
3. You have experience with State managment and NgRx (ideally) or any other framework
4. You are NOT a fresh graduate with no production experience
5. You have excellent English speaking skills
6. Strong understanding of the DOM, HTML5, CSS3 and JavaScript
7. 3+ years of in-depth experience with Angular (2/4/8/x)
8. 1+ years of experience with additional web libraries and frameworks. Preferred: NgRx, Rx.js.

Additional Skills Desired

1. Ability to be empathetic and form strong working relations with your team members.
2. Strong understanding of debugging and ability to quickly debug code, find problems and produce fixes.
3. Experience with Responsive Web Design (RWD) patterns
4. Experience with unidirectional data flow patterns (Redux, etc.)
5. Experience with RxJS or other Reactive programming techniques/libraries
6. Experience using ES2015 (ES6) and TypeScript 2.x
7. Indepth experience in using GIT and understanding of GIT workflows Experience in building and maintaining a reusable components library in angular
8. An excellent eye for detail to bring our products designs to life using pixel perfect styling, interactions and animation.
9. Familiarity with agile development practices (a/b testing,unit testing,continuous deployment,continuous integration,scrums) and worked in a product driven environment.
10. Excellent written and verbal communication skills to communicate technical concepts to a wide variety of audience.
11. Proven ability to work with designers and other non-technical and technical team members (wireframes, rapid prototypes, PoC’s, white boarding)

SRE - Tech Lead (DevOps):

Location: Permanent Work From Home Option
Notice: Candidates with a notice period of 30 days and less and preferred

SRE-DevOps- Tech Lead - JD:

Srijan is hiring for Site Reliability Engineering (SRE), We are looking for SRE/DevOps- Tech Lead or Sr. Tech Lead with strong automation skills and a good understanding of how to build & run secure & reliable platforms for cloud-native applications. Please find below the detailed job description and kindly go through the same for reference:-

Minimum Experience: 6+ years in DevOps/SRE

Permanent WFH option

Job Description:-

The focus of this role is to build scalable, resilient, secure infrastructure for cloud-native applications whilst automating every mundane task you could think of and build observability dashboards, set up alerts, etc to provide optics to relevant stakeholders. In a nutshell: “You are keepers of Production environments”. You must be a problem solver with the ability to multitask and come with strong collaboration and communication skills.

Key Responsibilities:-

• Proactively monitor and review application performance

• Handle on-call and emergency support

• Ensure software has good logging and diagnostics

• Create and maintain operational runbooks

• Contribute in Solution Designing and evaluating Technical Debt

• Set right practices for Well-Defined Architecture & to minimize toil.

• Own SLI, SLO configuration as per Error Budget

• Maintain production services through measuring and monitoring availability, latency, and overall system health.

• Practice sustainable incident response and blameless postmortems.

• Not be afraid to contribute changes back to the Software engineering team to improve the systems.

• Managing the delivery pipeline into production.

• Able to mentor junior members on regular basis

• Troubleshooting issues with web applications

• Understanding of security principles and best practices

• Ensuring that critical data is backed up

• Configuration of monitoring systems including infrastructure monitoring and Application Performance Monitoring systems such as New Relic.

• Ensuring that web application infrastructure is built

• Ability to act as Customer Technical Advocate and negotiate well with peers on technical fronts.

• Flexible enough to work in different Shifts for hyper business requirement

• Ability to handle multiple global clients on tech front and generate desired reports to represent health of SRE Delivery.

Skills/Experience:-

• A key skill of a SRE Tech Lead is that they have a deep knowledge of the application, the code, and how it runs, is configured, and scales. That knowledge is what makes them so valuable at also monitoring and supporting it as site reliability engineers.

• System administration, security, and networking

• The SRE Tech Lead expected to have a good understanding of system administration (Linux or Windows) and networking.

• Essential commands

• User and Group Management

• Knowledge of networking concepts (DNS, TCP/IP, and Firewalls)

• Service Configuration

• Storage Management

• Good grasp of fundamental security concepts

• Good understanding of infrastructure as code principles.

• Knowledge of a scripting language such as Bash

• Ability to configure infrastructure using a Configuration Management technology such as Puppet, Chef, or Ansible.

• Familiarity with Jenkins or any other CI/CD tool

• Proficiency in a high-level programming language such as Python or Go.

• Understanding of container technologies such as Docker, Kubernetes

• 2 yrs+ hands on experience with container orchestration technologies such as ECS, EKS, AKS or Kubernetes would be beneficial.

• Use Terraform and other IaC to deploy cloud infrastructure.

Cloud technologies:-

• Experience designing available, cost-efficient, fault-tolerant, and scalable distributed systems on AWS/Azure

• Hands-on experience using compute, networking, storage, and database AWS/Azure services

• Hands-on experience of 4 yrs+ with AWS/Azure deployment and management services

• Ability to identify and define technical requirements for an AWS/AZURE-based application

• Ability to identify which AWS/AZURE services meet a given technical requirement

• Knowledge of recommended best practices for building secure and reliable applications on the AWS/AZURE platform

• An understanding of the AWS/AZURE global infrastructure

• An understanding of network technologies as they relate to AWS/AZURE

• An understanding of security features and tools that AWS/AZURE provides and how they relate to traditional services

As the Java Developer, you will be responsible for developing cutting edge health-tech applications that include high scale transaction processing, intelligent bot based programs and data analytics.

What you will do:

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

Job Description

About the Company

Vitae22 is a SaaS platform enabling organisations to build a Smart and Sustainable workspace for the Future of Work using IoT, started by two experienced IIT-KGP alumni.

About the Opportunity

If you are looking for an exciting journey that calls upon all the skills and experience you have acquired in problem solving and in building future-facing products/platforms, then please read on.

This is a ground floor opportunity to work with the founders directly and have a key role in shaping the product in the early stage and gain rewards as the company grows.

Key requirements for the apt candidate

• 2-4 years industry experience
• Start-up experience is mandatory
• Experience with Android Room
• Familiar with at least one architecture like MVVM
• Libraries like Dagger, Retrofit
• Familiar with Material Design concepts
• Experience working with remote data via REST and JSON
• Good knowledge of concepts like Android Lifecycle, Fragments, ViewPager, DataBinding/ViewBinding
• Proficient understanding of code versioning tools such as Git

What’s on offer

• Opportunity to work with experienced founders from IIT/IIM
• No hierarchy
• Competitive Salary
• Higher responsibility at an early stage
• Greater learning and faster career growth
• End-to-end product development exposure
• Potential upside being part of the start-ups’ journey