- Strong UX Researcher Profile
- Mandatory (Experience 1) - Must have 3+ YOE hands-on UX Research / User Research for B2C Products
- Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing
- Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies
- Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies
Shubham Vishwakarma
Full Stack Developer - Averlon
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REVIEW CRITERIA:
MANDATORY:
- Strong Technical Support Leader profile
- Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
- 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
- Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
- Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
- Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
- Effectively coordinate with architects and engineering heads
- Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
- Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
- Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership
PREFERRED:
- Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries
ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.
iOS App Development
Objective C
SwiftFlutter JD:
Key Responsibilities:
Collaborate with project managers and designers to understand project requirements and translate them into technical specifications.
Develop, test, and maintain Flutter-based mobile applications that are responsive, performant, and reliable.
Write clean, maintainable, and well-documented code.
Troubleshoot and debug application issues, ensuring smooth and efficient performance.
Continuously research and stay up-to-date with the latest trends and best practices in mobile application development.
Collaborate with cross-functional teams to define and implement new features and improvements.
Participate in code reviews and provide constructive feedback to peers.
Ensure the security and data privacy of the applications you develop.
Requirements:
Proven experience as a mobile app developer, with a strong portfolio of Flutter-based applications.
Proficiency in the Dart programming language.
Experience with the Flutter framework and its ecosystem, including state management and third-party libraries.
Knowledge of mobile app architecture patterns (e.g., MVC, MVVM, Redux).
Familiarity with RESTful APIs and integration of third-party services.
Strong problem-solving and debugging skills.
Excellent communication and collaboration skills.
Ability to work both independently and as part of a team.
Knowledge of version control systems (e.g., Git) is a plus.
Objective CInterested candidates can share resume
We work for insurance and Bank
We are looking project and team manager who will be involved in the management and team handling.
Required Skills and Experience :
7+ years of experience in project and team management managing SaaS, and PaaS applications.
Good in team management.
Handled a good number of teams.
Having Knowledge about Agile and Scrum.
Working experience with Swanand
Shift Timing: UK Shift
Summer :1:30 pm - 10:30 pm IST
Winter: 2:30 pm -11:30 pm IST
Note: Immediate or 15 days candidates will be preferred.
iOS App DevelopmentObjective CSwiftWe are looking for someone with 4-7 years of experience in iOS / iPhone applications development with:
- Strong Object Oriented design and programming skills in SWIFT
- Good working experience in iOS SDK (Cocoa Touch, UIKit, Core Data, Core Location, etc.) and XCode
- Proficient in writing Unit and UI Test Cases and delivering quality work
- Good experience with MVVM architecture
- Experience in web services integration (REST APIs, JSON, XML), to connect iOS applications to back-end services
- Experience with offline storage, threading, and performance tuning is desired
- Understanding of Apple's design principles and interface guidelines
** Areas of Responsibility **
- Involvement in all aspects of development: playing a critical role in the design, planning, development, and deployment and help develop best practices for future development
- Fast prototyping of proof-of concept features/applications based on a brief
- Developing and maintaining new features in Mobile Application development
- Owning the delivery of an entire piece of a system or application
- Using technical knowledge and creative thinking to provide the most innovative solutions
- Optimizing the performance of the apps and keeping up to date with the latest industry trends in mobile technologies
** Required Skills **
- Dedicated to delivering high-quality work and adhering to timelines
- Must be a good team player, good learner, and self-starter
- Must have strong leadership and team management qualities
- Good analytical and problem-solving skills
- Good communication skills
- Must have strong decision-making skill
Perks and Benefits
Company provided meals, Medical Insurance and other perks.
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work
JavaMySQL / Oracle / PostgreSQL
2. Experience building at least one application from scratch
3. Understanding of at least one test frameworks and basic system administration
4. Experience with cache store / message broker like Redis / RabbitMQ / Kafka
5. Good to have: Experience with NoSQL databases like Cassandra, MongoDb, Neo4j, ElasticSearch
etc and Understanding of different concurrency models used in Akka, node.js, Go, RxJava etc
6. Interest in learning new languages / framework as needed
7. A growth mindset and passionate about building things from the ground up and most
importantly, you should be fun to work with
Java
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Full Stack Developer - Averlon