Sales Manager

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

🔍 𝐑𝐨𝐥𝐞: Full-Stack Developer

📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Chennai

💼 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐋𝐞𝐯𝐞𝐥: 3 to 5 years

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞:

As a Full-Stack Developer at ClubSpot, you will:

🔧 Develop and maintain scalable backend systems using Node.js and PostgreSQL.

🌐 Build and optimize frontend components with React and TypeScript.

📡 Design, develop, and maintain APIs (GraphQL and REST) for efficient data communication.

🤝 Collaborate with cross-functional teams to ideate, design, and deliver new features.

💬 Participate in technical discussions and contribute to architectural decisions.

🧹 Write clean, scalable, and maintainable code adhering to best practices.

🛠️ Troubleshoot, debug, and optimize the platform for performance and scalability.

📚 Contribute to team growth through collaborative programming, code reviews, and knowledge sharing.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

🎓 At least 3 years of experience as a Full-Stack Developer, with strong backend and frontend expertise.

🔧 Proficiency in Node.js, TypeScript, and React for frontend development.

🗃️ Experience with relational databases like PostgreSQL.

📡 Solid knowledge of API development (GraphQL and REST).

☁️ Familiarity with cloud platforms, preferably AWS.

🔄 Strong understanding of system architecture and best practices in software development.

🧠 Exceptional problem-solving and communication skills, both technical and non-technical.

🐳 Knowledge of containerization technologies (Docker, Kubernetes).

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐔𝐬?

- Work in a collaborative, transparent environment.

- Learn and grow with cutting-edge technologies.

- Make a significant impact on a product transforming sports club management.

JD-HR Intern

Company Description:

Welcome to Salt Technologies! We specialize in software development and provide services such as web development, UI/UX design, custom software development, DevOps, digital transformations, and software testing. We work with businesses of all sizes, and our team of experienced and skilled developers is able to tackle any project and deliver high-quality results. Our approach to software development is focused on collaboration and clear communication, and we offer a full range of software development services, including consulting and guidance to help businesses make informed decisions about their technology needs.

Role Description:

This is a full-time on-site role in Pune for a Human Resources Intern. The Human Resources Intern will be responsible for day-to-day tasks associated with HR management and admin tasks. The HR intern is also responsible for technical hiring, managing employee attendance and benefits.

Qualifications:

● HumanResources(HR)andHRManagement skills

● 1month of training will be provided for a basic day-to-day task.

● Excellent communication and interpersonal skills

● Ability to work independently and in a team environment

● Bachelor's degree is required.

Industry : Software Development

Employment Type Full: Time Internship

OfficeTime: 9 AM-6:30PM

Working Days: Monday- Friday

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

Since the goal is to grow and develop ourselves, working together can allow you and Shethink PVT. Ltd. to earn fortune remarks and leads.

We are immensely looking for MEAN/MERN Developer.

Full Stack Developer Responsibilities:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Full Stack Developer Requirements:

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Experience Required:

• The candidate must at least have a total experience of 1-4 years in the relevant field.
• The candidate must have basic knowledge regarding data structure and algorithm.
• We require people with keen logisticts skills.
• The candidate must be strong with basics and their concepts must be clear enough to deal with all sorts of delusions.

Location: Indore (WFO)

Own laptop is mandatory.

Our client is a well established name in the distribution and servicing of industrial products like air compressors, air dryers, air filters, compressed air piping, automotive garage equipment, industrial grade UPS batteries, among others. For more than 50 years now, it has been helping it’s customers get access to providing superior quality products together with amazing support service.

Currently it has over 300 employees on its rolls and caters to customers through a hub office at every 100 kilometres in Northern India( including Delhi/ NCR , Haryana, Punjab, Himachal Pradesh and Jammu & Kashmir).

The ability to ensure zero downtime for its customers, by providing timely and quality support both in terms of products and services has been the cornerstone of its growth and success.

As a HR/ Personnel Manager, you will be managing the entire life cycle of all the employees starting from recruiting till the exit interview.

What you need to do:

• Managing the recruitment process by understanding the requirements, sourcing, screening, assessing and hiring the right candidates with the right skills at the right time
• Managing the payroll of the company by adhering to the various laws and regulations and thus ensuring that all the employees are paid their salaries on-time
• Preparing, maintaining and updating various policies, practices and processes followed within the organization
• Undertaking all the tasks involved in employees’ performance management
• Ensuring compliance of various HR activities with various rules, laws and regulations
• Ensuring smooth communication of changes, new developments, improvements etc., to internal employees as well as external stakeholders
• Delivering and improving the current training content to help employees gain more knowledge and expertise
• Supporting the managers with the performance review process of the employees
• Maintaining and updating confidential human resource records
• Analyzing data and observations across the organization, highlighting trends and recommending solutions accordingly

• Graduation is a must
• Relevant experience working as a HR
• Willingness to work 6 days a week
• Excellent communication skills
• Good time management and problem-solving skills
• Ability to multitask and maintain confidentiality

What you need to have:

• Minimum 1 to 5 years of B2C product management experience
• Experience designing and building metrics for product engagement and customer satisfaction and adept in user research, data- driven experimentation, sprints and rapid iteration    

Job Description:

Job Title: AR Executive

Responsibilities

• Possess a gooderstanding of Revenue Cycle Management (US Medical Billing) for Providers.

• Managing denials and rejection

• Verifying eligibility and benefits.

• Possess good knowledge of HIPPA, CPT codes, ICD9/10, Appeals, denial management.

• Follow up with Insurance companies in the US for denied/unpaid claims.

• Review the Claim status & update

• Communicate effectively, via phone and email

• Evaluation of clinical documentation.

As a Client Partner for account receivables, you will be responsible for making calls to insurance companies to follow-up on pending claims. We are looking for people with excellent spoken English skills, preferably with experience in account receivables, and denial management processes.  

Skills and Responsibilities

 • Excellent in English Communication (verbal and written).

 Eligibility of Candidates

• Immediate joining

• Excellent in English Communication (verbal and written).

• Comfortable working in the night shift.

• Experienced candidates are welcome.

 Benefits

 • Friendly environment.

• Fixed shift.

• 5 days working

• Responsible for end to end recruitment
• Sourcing potential candidates from various job portals (Naukri, Monster, Linkedin)
• Conducting detailed telephonic, skype, or face to face interviews and coordinating with the candidates till on-boarding and do the joining formalities
• Design and update job description.
• Screening and shortlisting the prospective candidate based on the job profile.
• Coordinating interviews with the hiring managers.
• Follow up to ensure candidates attend interviews as scheduled.
• Following up on the interview process status.
• Document the process on Microsoft Excel.
• Coordinating with candidates for document verification
• Conduct a primary document verification
• Establish and maintain a good relationship with the employee

Key skills

• Fair Communication skills (written and Verbal)
• Proficient in handling job portals
• Good Interpersonal skills
• Good knowledge of excel, word, PowerPoint
• A quick learner and able to work independently with limited supervision