UX Designer

Primary Customer Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.
• Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leaders and managers for guidance on escalated cases.
• Follow team-internal and external processes and procedures.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Participate actively in up-skilling and training sessions

Requirements:

• Experience with any kind of support ticketing system
• Tech-savvy with knowledge of computer operating systems, software and hardware, networking.
• Preferred experience with any scripting language or basic understanding of API.
• Excellent written and verbal communication skills in English.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Company Name- Cfcs Cloud Solution Pvt Ltd

Location- Noida Sector 135

Experience Required: 2 to 5 years

As an SEO Specialist at Cfcs Cloud Solution, you will play a key role in boosting online visibility and driving organic traffic through strategic SEO initiatives. You will be responsible for optimizing website content, conducting keyword research, and ensuring alignment with the latest search engine best practices. Working closely with marketing, design, and development teams, you will help strengthen our digital presence and support business growth.

Key Responsibilities

SEO Strategy & Implementation

1. Conduct in-depth keyword research to identify high-performing search terms and content opportunities.
2. Optimize on-page elements such as meta tags, headers, URLs, and internal linking structures.
3. Implement technical SEO best practices, including site speed optimization, structured data, and mobile-first indexing.
4. Develop and execute link-building strategies to enhance domain authority and improve search rankings.
5. Monitor website performance using tools like Google Search Console, GA4, SEMrush, and Moz.
6. Stay updated with search engine algorithm changes and industry trends to adapt SEO strategies effectively.

Content Optimization & Strategy

1. Develop and implement content strategies that align with SEO and business objectives.
2. Create and optimize engaging, keyword-rich content for websites, blogs, and landing pages.
3. Ensure content is structured for readability, engagement, and improved user experience (UX).
4. Collaborate with designers and developers to enhance content presentation and usability.

Performance Analysis & Reporting

1. Track and analyze key SEO and content performance metrics to refine strategies.
2. Generate reports with insights and actionable recommendations for continuous improvement.
3. Conduct competitor analysis to identify gaps, trends, and opportunities for growth.

Required Skills & Qualifications

1. 2-5 years of experience in SEO, content creation, or a related field.
2. Strong understanding of SEO principles, content marketing, and digital strategies.
3. Hands-on experience with SEO tools such as Google Search Console, GA4, SEMrush, Ahrefs, and Moz.
4. Proven ability to write, edit, and optimize SEO-friendly content that drives engagement.
5. Excellent analytical skills in interpreting data and refining SEO strategies.
6. Strong collaboration and communication skills for cross-functional teamwork.
7. A proven track record of improving organic search rankings and increasing content performance.

Why Join Cfcs Cloud Solution?

Be part of a dynamic team that values creativity, data-driven strategies, and impactful content marketing. We'd love to hear from you if you're passionate about SEO and digital growth!

Job Description:

As an Odoo Developer, you will play a crucial role in designing, developing, and implementing Odoo ERP solutions for our clients. You will work on both default Odoo modules and custom Odoo module development, ensuring that our clients' business processes are efficiently supported by the ERP system.

Key Responsibilities:

• Collaborate with project managers, business analysts, and clients to gather and understand requirements.
• Customize and configure Odoo ERP modules based on client needs.
• Develop and maintain custom Odoo modules to extend ERP functionality.
• Utilize Python for Odoo development, ensuring high-quality code.
• Create and optimize web-based user interfaces using HTML, CSS, and JavaScript (jQuery).
• Experience with RESTful and SOAP web services for integration purposes.
• Implement APIs in Odoo to connect with third-party applications.
• Test and debug Odoo modules to ensure they meet quality standards.
• Provide technical support and troubleshooting assistance for Odoo implementations.
• Keep abreast of Odoo updates and trends to suggest improvements and optimizations.
• Collaborate with the development team to enhance overall system performance and reliability.

Qualifications:

• Minimum of 2 years of experience as an Odoo Developer.
• Proficiency in Python for Odoo development.
• Strong knowledge of Odoo's default modules and features.
• Experience with HTML, CSS, jQuery, and JavaScript for web development.
• Familiarity with web services, including RESTful and SOAP.
• Previous experience in API implementation within Odoo.
• Problem-solving skills and attention to detail.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Adept at time management and meeting project deadlines.

Preferred Qualifications:

• Odoo certification is a plus.
• Experience with other programming languages or frameworks.
• Knowledge of database management (PostgreSQL).
• Previous experience with ERP implementations.

Benefits:

• Competitive salary
• Health and wellness benefits
• Opportunities for professional growth and development
• Collaborative and innovative work environment

We are looking for someone to be responsible for the development and maintenance of Salesforce applications. Your primary focus will be custom Salesforce development and integration with third-party services. You will be working with other engineers and developers on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

• Translate functional requirements into technical requirements
• Design and build high-performance, reusable, and reliable Apex code with best practices
• Ensure the best possible quality of the application
• Take ownership of project work and developing client relationships (should be a confident self-starter)
• Identify bugs and align with requirements during debugging
• Write test classes for the class that you develop and ensure more than 80% code coverage
• Test bug fixes to make sure they work as per requirements, then deploy them to production

• Apex development
• Should have worked with an editor such as MavensMate or Eclipse for force.com
• Visualforce page development
• Ability to communicate with customers and provide consultation on Salesforce solutions
• Good problem-solving skills and ability to give optimal solutions
• Hands-on experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles, and reports.
• Experience in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements
• Education: BEng (IT, CE, CS, or EC), BSc, MSc (CS), BCA, or MCA
• Certification: Any Salesforce certification would be a plus point.

• Have a deep understanding of NLP, Computer Vision
• Potentially have exposure to Knowledge Graphs
• Have strong solution skills in translating customer needs to product requirements
• Engineering background mandatory, you will be expected to get hands-on with code and data
• Project manage the delivery of POCs and Product, interfacing with engineering and implementation teams
• Propose and implement fast Proof of Concepts and lightweight experiments
• Ability and experience working with technical teams, and development, requirement analysis, or PM experience around APIs is a plus
• Excellent analytical skills with a tendency to prefer data over instinct
• Experience working in a fast-paced environment, with competing resources and priorities, through planning, development, and launch.
• Exposure to data science will be a big plus.
• Exposure or experience in Financial Services a big plus

• Join a client call and understand what their requirements are
• Work with a developer (or solo) to build a quick POC using our technologies for the client
• Work with the engineering team to build and deploy production solutions (cloud and on-prem)
• Do calls with client technical, architecture, and data science teams to explain our product and deployment

• At least 3 years of diverse experience in product or services organizations working on NLP driven products
• Experience in serving Enterprise / Fortune 500 Clients
• Familiarity with the competitive landscape of NLP and Computer Vision products
• Experience in IDP / RPA a big plus
• Expertise in programming using Python or similar scripting languages
• In-depth exposure to technologies used in web-based SaaS products, including REST APIs
• Sound understanding of Postgres and NoSQL databases such as MongoDB

• AWS
• Azure
• ELK
• Google APIs
• Microservices Architecture Pattern

• Resourcefulness- - we're looking for versatile developers who are good at figuring out what they need to use, learn, build, re-purpose to get the job done quickly and efficiently.
• Ownership- - We like to be directive and not prescriptive in our management. We- d love for you to take ownership of what you work on, and tell us what to do, rather than the other way round.
• Work Ethic- - We've grown up on Wall Street. We work hard and have aggressive goals. We want our teammates to be focused, goal-oriented, and consistent high achievers.
• Execution Focus- - Our business is about getting things done and getting things done right. We want outcome-focused colleagues who can multi-task, and execute quickly and elegantly.

ENGINEERING MANAGER @REBEL FOODS

We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the world's most valuable restaurant company on the internet, superfast.

The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build 'The World's Largest Internet Restaurant Company' in the last few years. Rebel Foods current presence in 7 countries (India, Indonesia, UAE, UK, Malaysia, Singapore, Bangladesh) with 15 + brands and 3500+ internet restaurants has been build on a simple system - The Rebel Operating Model.

While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core.

We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.

https://jaydeep-barman.medium.com/why-is-rebel-foods-hiring-super-talented-engineers-%20b88586223ebe" target="_blank">link 1

https://jaydeep-barman.medium.com/how-to-build-1000-restaurants-in-24-months-the-rebel-method-%20cb5b0cea4dc8" target="_blank">link 2

https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db" target="_blank">link 3

https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db" target="_blank">link 4

In order to understand more about the challenges that you might face at Rebel, it’s important that we go back to the inception and get acquainted about our journey to date. From the times when excel sheets served as our POS system at stores having one brand, to our evolution as a company that uses smart kitchens - we have traversed the phone, web, and app channels over time. From being a single brand restaurant, we moved to be a parent company with a dozen restaurant brands under the umbrella, while simultaneously moving our operations from a single kitchen to more than 300 locations across 30 cities in India and in a few international locations. The team of engineers at Rebel has built one of the most unique platforms in the world that can not only help operate a kitchen with multiple brands but also aids in operating business at scale. To give you additional perspective, the team has built more than 40+ products in the last 4.5 years. The innovation spans through technologies like polygon architecture (dynamic delivery radius) for a multi-brand operation from a kitchen, to managing each step of the kitchen ops — queuing, load/prep time, batching of orders, out of the door algorithms; inventory prediction based on consumption data, personal

recommendation engine, deep integration with every aggregator, last-mile delivery app, CRM systems, multiple brand websites and apps, reporting and analytics systems, and more. Everything that was mentioned has been built on a tech stack developed by our Engineers. This enabled us to tackle the massive complexity of a multi-brand operation while keeping all parts of the business supremely efficient and optimized.

We are now building Engineering 2.0 at our company. The vision is to make technology the Brain (AI, Machine Learning, analytics to drive every business decision of the company), the Body (robotics led automation at our Kitchens, driving tremendous operational efficiency), and the Mind ( building an AI/ ML-driven virtual personal butler for customers across app, web, and voice, like Netflix of food) at Rebel. This will mean working across technologies and product/engineering teams to build solutions that would be “first - time” in the world. Engineering @ Rebel will break new grounds.

An opportunity to revolutionize the restaurant industry

Here, at Rebel Foods, we are using technology and automation to disrupt the traditional food industry. We are focused on building an operating system for Cloud Kitchens - using the most innovative technologies - to provide the best food experiences for our customers.

You will enjoy working with us, if:

• You are passionate about solving customer problems using people, processes and technology
• You are an engineer at heart, obsessed with high quality software
• You have a flair for good technical and organizational design
• You are unafraid of making bold decisions to eliminate inefficiencies and improving the velocity of software development
• You are an owner and take responsibility for outputs and outcomes
• You are willing to dive deep to solve complex software issues
• You are a teacher and mentor

Our technology ecosystem:

• Languages: Java, Typescript, Javascript, Ruby
• Frameworks and environments: Spring Boot, NodeJS, ExpressJS
• Databases: AWS Aurora MySQL, MongoDB
• Cloud: AWS
• Microservices, Service Oriented Architecture, REST APIs, Caching, Messaging, Logging, Monitoring and Alerting
• CI/CD and DevOps
• Bitbucket, Jira

You will mostly spend time on the following:

• Leading a team of software engineers; owning and developing the roadmap to support your long term vision for the services and conducting tactical execution at the same time
• Hiring, mentoring and coaching your direct reports to be the best they can be, both in their current roles and in their careers
• Liaising with product, business and leadership teams to ensure business priorities are met
• Continuously improving management and engineering processes. Planning, estimating projects and tasks and ensuring software development best practices are being followed
• Working closely with engineers on day to day activities, including writing, reviewing and troubleshooting code
• Owning services, and managing ongoing features, fixes, and daily operations of services
• Teaching and mentoring team members

We’re excited about you if you have:

• At least 15 years of experience in software development, including experience building microservices and distributed systems
• Built and led high performing engineering teams
• Experience working with complex, high traffic, and consumer facing distributed platforms
• Proven engineering knowledge and experience
• The ability to operate at a managerial level as well as diving deep and getting your hands dirty when required
• Experience in establishing software development processes and practices; A track record of good project planning and execution
• Good communication skills, both in person and via the keyboard
• Made decisions that impacted technical design, development and planning for one or more projects / programs that impacted multiple teams or functions.
• Good programming skills in one or more languages: Java, Typescript, Javascript, C#, C++, Python or Ruby
• Experience working in Cloud environments: AWS or Azure or GCP
• Experience building secure, configurable, observable services
• Excellent troubleshooting and problem-solving skills
• The ability to mentor and teach junior and senior engineers
• The ability to collaborate effectively within and across engineering, product and business teams

• Writing scalable, robust,, testable, efficient, and easily maintainable code

• Translating software requirements into stable, working, high performance software

• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architectur

• Strong knowledge of Go programming language, paradigms, constructs, and idioms

• Knowledge of common Goroutine and channel patterns

• Experience with the full site of Go frameworks and tools, including:

  • Dependency management tools such as Godep, Sltr, etc.
  • Go’s templating language
  • Go’s code generation tools, such as Stringer
  • Popular Go web frameworks, such as Revel
  • Router packages, such as Gorilla Mux

• Ability to write clean and effective Godoc comments

• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)