UX Designer

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

We have an exciting opening for the Senior Civil Engineer – Renewable Energy (Hydro / Wind Projects)

role at Soham, offering strong growth potential and a dynamic work environment. If you're interested or know someone who might be, feel free to reach via job posting. Looking forward to connecting!

Senior Civil Engineer – Renewable Energy (Hydro / Wind Projects)

Company: Soham Renewable Energy

Position Overview

Soham Renewable Energy is looking to appoint a highly experienced Senior Civil Engineer with 20+ years of experience in civil construction, specifically for solar and wind renewable energy projects. The role involves end-to-end responsibility for civil works, from design review and planning to on-site execution and project delivery.

Experience & Age Criteria

Total Experience: Minimum 15+ years in civil construction

Relevant Experience: Proven experience in solar / wind / renewable energy projects

Age: 40 – 50 years

Key Responsibilities

·       Lead and oversee civil and structural works for solar plants, wind farms, and hydro projects

·       Solar: foundations, mounting structures, roads, drainage, control rooms, substations

·       Wind: turbine foundations, access roads, hard standings, crane pads

·       Hydro: dams, canals, intake structures, penstocks, powerhouses, spillways

·       Review and approve designs, drawings, BOQs, estimates, and construction methodologies

·       Manage EPC contractors, consultants, and site teams to ensure quality and timelines

·       Monitor project schedules, budgets, and cost controls

·       Ensure compliance with safety, statutory, and environmental regulations

·       Coordinate with electrical, mechanical, and project management teams

·       Conduct regular site inspections and resolve complex technical challenges

·       Lead contractor meetings and provide progress reports to senior management

·       Mentor and guide junior engineers and strengthen site execution teams

·       Support land development, geotechnical studies, and infrastructure planning for renewable sites

Required Skills & Competencies

·       Strong expertise in civil construction for renewable energy projects

·       In-depth knowledge of RCC, pile foundations, structural steel, geotechnical works

·       Experience handling large-scale infrastructure and energy projects

·       Strong leadership, planning, and stakeholder management skills

·       Ability to manage multiple project sites

Educational Qualification

B.E. / B.Tech in Civil Engineering

Master’s degree is an added advantage

Location

Project Sites / HO (as applicable)

Reporting To

Project Director / Senior Management

How to reach me?

https://www.linkedin.com/in/indrani-dutta-a9a65135/

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form link for quicker response- https://forms.gle/nfuaw5Rt1AD3yYWS8

Job Description

Education Qualification: CS

Experience: 4-6 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type: contract for 6-12 months (Hybrid)

Responsibilities:

1. Board Meetings: Organize and coordinate board meetings, prepare agendas, and distribute necessary documents.
2. Minutes & Record Keeping: Take minutes during board and committee meetings, and maintain accurate records of discussions and decisions.
3. Regulatory Compliance: Ensure the firm complies with corporate governance requirements, including filing necessary documents with regulatory bodies (e.g., QFCRA).
4. Corporate Governance: Advise the board on governance best practices and ensure the company adheres to internal policies and external legal requirements.
5. Shareholder Communication: Manage communication with shareholders, including handling general meetings, votes, and reporting obligations.
6. Legal Documentation: Maintain and update key corporate documents such as the company’s charter, bylaws, and resolutions.
7. Advisory Role: Provide guidance on legal and regulatory obligations to directors and senior management.

Job Title: Field Network Engineer Department

Location: IT department | IT department | Siddipet, Medak, Sangareddy, Vikarabad, Rangareddy, Narayanpet, Mahabubnagar, Wanaparthy, Nagarkurnool, Jogulamba, Gadwal, Medchal, Malkajgiri, and Hyderabad.

Reports to: Senior Network Engineer

Days/Hours of work: 9 Hrs (Monday to Saturday)

Salary Range: 2.52 LPA to 2.76 LPA

Requirement Bike and Driving License (Compulsory)

Summary of Position: - 1. Resolve, repair and install fiber optics systems and ensure that they work properly

2. Examine and replace faulty and old fiber optic cables and take care of fiber splicing and rectify fiber optic problem areas

3. Installation of Cisco router and switches

4. Installation of OLT and ONT devices

5. Cabling of Fibre optics cable.

Primary Responsibilities

• Cisco(Router & Switch)
• Network Devices (OLT & ONT)
• LAN and WAN experience
• Fiber Optics Cabling

Personal Specification

Any Graduate

Experience 0-1 year

Product Knowledge: Cisco, Router, Cisco Switch, Fiber Cable

Competencies 

Language Hindi and English (Written and Oral).

Position: Front desk officer

Salary: 15k to 25k

Location Gulbai tekra Ahmedabad

Job time : 10 to 7 days working

Only female candidate

Only Ahmedabad based candidate

Position: Windchill Developer

Profile of the Job Holder:

· Bachelor’s Degree in Mechanical or Computer Engineering stream;

· 2-5 Years of relevant work experience;

· Highly motivated & self-initiator with good communication skills with the ability to work effectively in a team environment;

· Ability to work within a fast-paced environment with changing priorities;

· Ease at dealing with ambiguity in work situations

· Empower themselves by seeking authority to make decisions within appropriate guidelines;

· Recover quickly and learn from setbacks;

Key Skill & Knowledge Profile:

· Understand Basic Concepts of PLM

· Experience in Windchill / PDMLink customization

· Thingworx Knowledge

· Programming Knowledge of Java, JSP, XML, and HTML

· Knowledge of Windchill Data Model

· Ability to create reports using query builder

· Basic knowledge of any database (Oracle, SQL servers)

· Working knowledge of any Bug tracking & End user support tool;

Key Responsibilities

Business Development & Support

· Analyze & understand existing customizations

· Design, Develop & enhance customizations based on requirements

· Testing & resolving of issues in Windchill

· Prepare and maintain all necessary documentations

· Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements

· Adopt best practices on software development processes and ensure that quality processes is adhered

· Understand the deployment process and execute accordingly

· Escalate issues in a timely fashion to the PLM Operations Team to ensure Business visibility

Office Location: Goregaon Mumbai

Position description: 2+ years of experience in database development.

Primary Responsibilities:

• Understand requirements from front end applications developers
• Write advanced queries, stored procedures, cursors, functions & triggers
• Conduct code reviews
• Work with high-traffic application servers

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: MSSQL Development - TSQL, Stored Procedures, & Triggers, Advance Queries, Optimization, Indexes, Joins, Database Design, JIRA.