Content Writer

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Roles & Responsibilities:

• Conduct in-house career counselling sessions for students and parents
• Travel to schools and colleges for regular orientation programs and counselling sessions
• Design and implement new strategies to strengthen the counselling ecosystem
• Collaborate closely with mentors and fellow career counsellors on platform activities
• Record demo videos and counselling modules for the Unigoal platform
• Assist in psychometric testing and interpretation
• Maintain proper session records and follow-up with mentees
• Represent Sygnific Careers in offline educational expos and webinars
• Must be comfortable with public speaking and student engagement
• 
  

Web Designer

Are you a creative mind with a passion for web design? Join our team at Bitcoding Solutions!

🔹 Role: Web Designer

🔹 Experience: 1.5 to 2 years

🔹 Skills:

• Proficiency in HTML, CSS, JavaScript
• Knowledge of jQuery

🔹 Responsibilities:

• Designing visually appealing and user-friendly websites
• Collaborating with cross-functional teams to implement design solutions
• Ensuring compatibility across different browsers and devices
• Staying updated on emerging web design trends

🔹 Location: Mota Varacha

If you're ready to showcase your skills and contribute to exciting projects, apply now!

Job Title: Lead Bankfast Engineer

We are looking for a Lead Engineer with hands-on experience in implementing Sandstone Technology's BankFast eXperience Platform (BXP). The successful candidate will play a pivotal role in the design, integration, and deployment of BXP, ensuring the platform is optimized to meet our business objectives. This role requires a deep understanding of digital banking platforms, strong technical leadership, and the ability to collaborate across various teams.

Key Responsibilities:

• Lead Implementation Projects: Oversee the full lifecycle of implementing Sandstone Technology's BXP, from requirements gathering to deployment and post-launch support.
• Architect Solutions: Design and develop scalable and secure solutions within the BXP framework, ensuring optimal performance and alignment with business goals.
• Technical Leadership: Lead and mentor a team of engineers, fostering a collaborative and innovative environment that drives successful project outcomes.
• Integration: Seamlessly integrate BXP with existing banking systems and third-party services, ensuring data consistency and secure transactions.
• Customization: Tailor the BXP platform to meet specific business needs, including developing custom components and features.
• Collaboration: Work closely with product managers, UX/UI designers, and other stakeholders to ensure the platform delivers an exceptional user experience.
• Quality Assurance: Implement best practices in coding, testing, and deployment to ensure high-quality deliverables with minimal defects.
• Problem Solving: Troubleshoot and resolve technical issues during and after the implementation, ensuring a smooth user experience.
• Documentation: Create and maintain detailed technical documentation, including system architecture, configurations, and operational procedures.
• Continuous Improvement: Stay informed about the latest developments in Sandstone Technology and other digital banking platforms, and recommend enhancements to keep our solutions cutting-edge.

Qualifications:

• Experience:
• Minimum of 7 years of experience in software engineering, with at least 3 years of experience in implementing Sandstone Technology's BankFast eXperience Platform (BXP).
• Proven track record in leading technical teams and delivering successful digital banking projects.
• Technical Skills:
• Proficiency in modern programming languages and frameworks (e.g., Java, .NET, Angular, React).
• Strong understanding of API development, microservices architecture, and cloud-based deployments (AWS, Azure, or GCP).
• Extensive experience with Sandstone Technology's BXP, including customization and integration capabilities.
• Product Knowledge: In-depth understanding of digital banking solutions, customer onboarding, loan origination, and other financial products within the BXP ecosystem.
• Leadership: Demonstrated ability to lead and inspire engineering teams, fostering a culture of innovation and excellence.
• Agile Methodologies: Experience working in Agile/Scrum environments and leading Agile teams.
• Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical challenges.
• Communication: Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with other digital banking platforms and technologies.
• Certification or formal training in Sandstone Technology products.
• Familiarity with regulatory requirements in the financial services industry, particularly in digital banking.

Job Description :

1.  Hands on experience in developing web Applications using http://asp.net/">ASP.NET core MVC and Azure SQL server.
2. Hands on experience in Web API development.
3. Should have experience in working with Azure containers to deploy applications.
4. Should be able to individually co-ordinate with client team and do delivery.
5. Good analytical and problem-solving skills.
6. Good oral and written communication skills.  
7. Ability to work independently / in a team with strong problem-solving skills.
8. Estimate work and plan delivery schedule including tasks, milestones and dependencies.
9. Ensure timely publishing of status report and quality metrics.
10. Should be able to quickly adapt work on new technologies based on project need.

Interview Mode: All rounds of interview will be conducted on Google meet and on boarding will be in Bangalore

Company Overview :

Data template is an IT company which design and develop digital experience and services used by people globally. We bring experiences from multiple domains to market from strategy to execution using our unique approach to transfer deep insight into impact. We help our clients to stay ahead of challenges and accelerate in their market.

• Writing blogs, write-ups and various contents for marketing and communications
• Ideating and writing content/ script for success stories in the form of writing, visual content and audio-visual outputs
• Posting on various channels and managing social media handles
• Designing using tools

Desired Candidate Profile

• Focus and Discipline
• Analytical, problem solving and calculative attitude
• Humility to learn, share & keep improving
• Excellent and proactive communication in all formats

Technical Design Lead

If you are an advanced Software developer, having experience in leading a team, who has experience in developing platforms or frameworks, components and having knowledge of the open-source software/ tools/ technologies, then you are the one we are looking for.

Preference for candidates who have been exposed to Blockchain and Fin-Tech domains. The candidate will have to architecting and develope Software Programmes based on requirements provided.

The codebase the candidate develops should be of high quality and should be modular, scalable and re-usable at all times. There should be a focus all the time to promote SRE (Site Reliability Engineering) to ensure all of the services are Highly-Available and Fault Tolerant at all times.

Other Responsibilities:

• • Responsible for understanding the Business requirements and validating the framework design and execution methodology.
  • Ensure high quality software systems are developed by the software development team within defined standards.
  • Flexible to adapting & introducing new and latest technologies to organization.
  • Maintain current knowledge of technology landscape and developments.
  • Innovation & Optimizing R&D.
  • Defining the software technology strategy, architecture, and road-map.
  • Would love to do more coding yourself, but accept that you can bring most value by helping others to excel.
  • Should have built large scale applications with modern web frameworks & technologies
  • Should be a fast thinker, hands on manager and strong communicator and think and act like an entrepreneur.
  • Consolidate our technology platforms and create plans for each Track, analyze and monitor technology performance metrics.
  • Take the initiative in thought leadership, innovation and creativity.