UX Designer

Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & Discovery

Experience : 5+ Years

Location : Gurgaon (Onsite)

Type : Full-Time

Work Schedule : 5 Days Working

Job Summary :

We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.

The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.

Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.

Key Responsibilities :

• Manage and maintain CMDB integrity and accuracy.
• Administer ServiceNow Discovery and Service Mapping tool.
• Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).
• Implement data governance, audit, and reconciliation procedures
• Collaborate with cross-functional IT teams to resolve mapping/discovery issues.
• Generate reports, dashboards, and documentation for configuration management.

Required Skills :

• 5+ Years of experience in ServiceNow.
• 3+ Years in Discovery & Service Mapping.
• Strong understanding of CMDB, APIs, infrastructure components.
• ITIL Foundation certification preferred.
• Excellent communication and problem-solving skills.
• Experience working in agile and collaborative environments.

Who We Are

We’re a small, global team shipping ambitious features at a pace that would overwhelm most.

The kind of pace where QA isn’t a back office function — it’s the heartbeat of everything we

ship. Our customers expect speed and trust. QA is where those two meet.

What We Need

We’re looking for a QA Specialist who thrives in fast-moving environments. Someone who can:

● Spot gaps before they become failures.

● Shift gears as priorities change — without losing accuracy.

● Push testing forward with the urgency of a live launch.

This isn’t about ticking boxes on a test plan. It’s about owning the quality of what reaches the

customer, no matter how quickly the roadmap evolves.

Your Craft

● 3–5 years of experience in software QA (manual, automated, or both).

● Fast learner who can get inside the product’s mind and test like a real user.

● Ability to design and execute test cases at lightning speed — without compromising

depth.

● Comfort with dynamic priorities: you can validate a demo at noon and regression test a

release by 6pm.

● Familiarity with QA tools, automation frameworks, and bug tracking — but more

importantly, the instinct to know what needs to be tested first.

What You’ll Do

Key Responsibilities

 Collaborate with vendors to gather requirements for API development and ensure

technical feasibility.

 Collect API documentation from vendors; document and explain business logic to

use external data sources effectively.

 Access vendor applications to create and validate sample data; ensure the accuracy

and relevance of test datasets.

 Translate complex business logic into documentation for developers, ensuring

clarity for successful integration.

 Monitor all integration activities and support tickets in Jira, proactively resolving

critical issues.

 Lead QA testing for integrations, overseeing pilot onboarding and ensuring solution

viability before broader rollout.

 Document onboarding processes and best practices to streamline future

integrations and improve efficiency.

 Build, train, and deploy machine learning models for forecasting, pricing, and

optimization, supporting strategic goals.

 Drive end-to-end execution of data integration projects, including scoping, planning,

delivery, and stakeholder communication.

 Gather and translate business requirements into actionable technical specifications,

liaising with business and technical teams.

 Oversee maintenance and enhancement of existing integrations, performing RCA

and resolving integration-related issues.

 Document workflows, processes, and best practices for current and future

integration projects.

 Continuously monitor system performance and scalability, recommending

improvements to increase efficiency.

 Coordinate closely with Operations for onboarding and support, ensuring seamless

handover and issue resolution.

Desired Skills & Qualifications

 Strong experience in API integration, data analysis, and documentation.

 Familiarity with Jira for ticket management and project workflow.

 Hands-on experience with machine learning model development and deployment.

 Excellent communication skills for requirement gathering and stakeholder

engagement.

 Experience with QA test processes and pilot rollouts.

 Proficiency in project management, data workflow documentation, and system

monitoring.

 Ability to manage multiple integrations simultaneously and work cross-functionally.

Required Qualifications

 Experience: Minimum 4 years in hotel technology or business analytics, preferably

handling data integration or system interoperability projects.

 Technical Skills:

 Basic proficiency in SQL or database querying.

 Familiarity with data integration concepts such as APIs or ETL workflows

(preferred but not mandatory).

 Eagerness to learn and adapt to new tools, platforms, and technologies.

 Hotel Technology Expertise: Understanding of systems such as PMS, CRS, Channel

Managers, or RMS.

 Project Management: Strong organizational and multitasking abilities.

 Problem Solving: Analytical thinker capable of troubleshooting and driving resolution.

 Communication: Excellent written and verbal skills to bridge technical and non-

technical discussions.

 Attention to Detail: Methodical approach to documentation, testing, and deployment.

Preferred Qualification

 Exposure to debugging tools and troubleshooting methodologies.

 Familiarity with cloud environments (AWS).

 Understanding of data security and privacy considerations in the hospitality industry.

Required Skills:

· Experience in implementing Object-Oriented Python, Django.

· Good understanding on Django ORM.

· Experienced in interfacing with *third party API’s using REST

· Worked with varieties of Relational Databases (RDBMS) like SQLite, MySQL, PostgreSQL.

· Experience in Version Control with Git and Bitbucket.

· Experience with JIRA the development progress and tracking deadlines of the project

Years of Experience:2-5 Years
Notice: Immediate to 30 Days

Requirements:

• 3+ years of web development experience using Node.js or similar web technologies

• Well-versed with front-end code in HTML5, CSS3, Javascript, React.js with familiarity in various frameworks and template languages

• Possess strong understanding of Object-Oriented Programming.

• Proficient with database design, optimization and tuning in MySQL or MongoDB

• Experience in design patterns, unit testing, automation techniques (Selenium WebDriver)

• Exposure to Amazon Web Services (EC2, S3, EBS, RDS, SQS, Redshift, etc.)

• Exposure to Docker and Kubernetes

• Exposure to collaborating tools like GitHub, JIRA, Confluence

• Experience in frameworks such as Symfony 2, Express.js, or proven ability to learn on the job

• Experience in Microservices and REST architecture

• Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery

• Self-motivated, fast learner, detail-oriented, team player and a sense of humor.
  
  

   

Xoxoday is looking for a highly skilled/ Experienced Candidates in Frontend Programming & who is comfortable in dealing with Backend tools.

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following ReactJS workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 6 to 9 years of strong design and development experience in building massively large-scale distributed internet systems and products.
• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Strong experience using a client side MVC framework such as NodeJS, ReactJS, Redux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Experience in responsive design, cross browser compatibility and website performance.
• Knowledge of frontend CSS frameworks like Bootstrap, Material UI and preprocessors like SASS and LESS.
• Experience with handling Services, RESTful, APIs (NodeJS preferably).

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to Engineering Head and working closely with the Architect and other leads.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.‍

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.