UX Designer

Job Summary:

Senior Java developer will be responsible for many duties throughout the development lifecycle of applications, from concept and design right through to testing. 

Duties/Responsibilities: 

• To support and maintain existing Java code base, debug the application 
• To analyse user and business requirements and design and implement appropriate solutions 
• To design and code programs following in-house standards and good design principles 
• To ensure that all programs are documented to the company standards 
• To create unit test plans and perform unit testing of the programs
• To provide advice and guidance to other members of the team

Required Skills/Abilities:  

• Hands on experience in designing and developing applications using Java EE platforms 
• Object Oriented analysis and design using common design patterns 
• Good knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) 
• Experience in the Spring Framework 
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC) 
• Experience in RESTFul webservices
• Experience with test-driven development 
• Exposure to portal/mobility development - Desired
• Exposure to any of middleware solutions like MQ, Oracle fusion middleware(WebLogic), WebSphere, Open Source

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• 1 to 5 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 

CTC offered: 3.5 - 3.75 LPA

Location: Bangalore, HSR Layout

Job description

Role & responsibilities

1. Lead Identification: Identify qualified prospects and navigate company structures to pinpoint decision-makers.
2. Outbound Prospecting: Generate appointments through proactive outbound prospecting techniques.
3. Collaboration: Collaborate directly with sales and marketing departments to discover opportunities from leads.
4. Outreach Methods: Utilize a combination of outreach mechanisms, such as calls, emails, marketing automation tools (e.g., HubSpot), LinkedIn InMails, etc., to nurture leads.
5. Lead Conversion: Pursue leads with persistence to convert them into business opportunities.
6. Continuous Learning: Familiarize yourself with, leverage, and help evolve the company's demand generation process.

Preferred candidate profile

1. Experience: Minimum of 1 year in Business Development, preferably catering to international clients in the US region within a Software/High Tech company.
2. Attitude: Fearless, willing to take intelligent risks, and ready to work hard.
3. Daily Activity: Should maintain a high volume of outbound calling activity while preserving a positive and energetic demeanor.
4. Problem Solving: Capable of addressing challenges and finding solutions.
5. Teamwork: Ability to work collaboratively in a team environment.
6. Communication Skills: Must be articulate with a robust business acumen and have persuasive communication abilities.

Perks and benefits

- Good Salary as per the industry benchmarks

- Flexible Work environment with 4 + 1 days hybrid model

- Free lunch & dinner buffet

- Doorstep cab drop facility.

- We also provide great incentives, bonus plans and opportunities to employees.

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

• Reporting to the Customer Experience Manager
• Work from office: the role will be based in Bark’s offices in Bangalore
• The package will be a good base salary with excellent commission on top
• He/she will be responsible for the following aspects of customer success, including:
• Front-line B2B support for inbound calls & mails (ratio 80:20))
• Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Requirements

• Well versed in English and Telugu (oral and written communication)
• Experience in sales or customer support domain will be appreciated
• Fresh graduate or less than 2 years of experience
• A go-getter attitude to get things done efficiently and resolve user queries in a single contact
• Excellent communication style and ability to stay calm under pressure

Desirable

• Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
• Comfortable to work for 40 hours/ week on a roster basis
• Knowledge of other languages will be an advantage

• Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.

• Experience of 3 to 5 years developing using MEAN Stack

• Strong development experience using Node.JS, Express, Angularjs and Mongodb

• Experience in UX, CSS, LESS/SASS, Git, Gulp

• Agile development background is required

• Test Driven Development experience

• Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker