Model / Anchor

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

We're Hiring: Sales Executive/Sr. Sales Executive

📍 Location: Belapur / Navi Mumbai

🏢 Company: SC Lines Shipping and Logistics Pvt. Ltd.

We are looking for a Sales Executive/Sr. Sales Executive with a strong background in Shipping & Logistics, specifically in NVOCC and Freight Forwarding Operations.

Salary: as per industry norms, and there is no bar for right candidate.

Experience Required:

·      2–6 years of sales experience in liner shipping, vessel chartering, or freight forwarding and logistics.

·      Strong understanding of shipping operations, container trade, and charter party agreements.

·      Willingness to travel domestically as required.

·      Strong coordination and negotiation skills.

Preferred:

• Any Graduate can apply, Degree in Logistics, Maritime, or Business Administration preferred.
• Familiarity with project cargo, bulk shipments, or NVOCC operations

Key Responsibilities:

·      Develop new business opportunities in liner shipping, chartering (bulk, break bulk, or project cargo), and international forwarding.

·      Promote the company's shipping services including containerized cargo, vessel space sales, and multi-modal logistics.

·      Maintain and expand a portfolio of shippers, consignees, brokers, and freight forwarders.

·      Handle rate negotiations and prepare customized quotations and contracts based on shipping and chartering needs.

·      Analyze customer requirements, trade lanes, cargo types, and provide suitable logistics solutions.

·      Maintain database with accurate and updated client information, pipeline, and sales activities.

·      Monitor market trends, competitor offerings, and freight rates to develop a competitive sales strategy.

Job Summary:

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

• Provide technical voice support to B2B (enterprise) customers.
• Troubleshoot and resolve issues related to:
• SQL, DNS, VPN, Server Support (Windows/Linux)
• Networking (TCP/IP, routing, firewalls)
• Cloud Services – especially Microsoft Azure
• Application and system-level issues
• Assist with technical configurations and product usage.
• Accurately document cases and escalate unresolved issues.
• Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

• 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

• SQL, DNS, VPN, Server Support
• Networking, Microsoft Azure
• Basic understanding of coding/scripting
• Strong troubleshooting and communication skills
• Ability to work in a 24x7 rotational shift environment

• Participate and collaborate with the users, business analyst, quality assurance/quality control analyst in the gathering of user requirements and specifications.
• Analyze technical and business requirements and translate these into basic and detailed technical design.
• Participate and conduct feasibility study, research and development, prototyping and proof of concept (PoC) in implementing new/existing systems, solutions and processes.
• Participate in the technical and project documentation such as but not limited to functional, system and technical design, requirements and specifications.
• Develop, customize, enhance, fix and maintain codes, applications and systems.
• Create test scenarios and data and conduct or participate in non-functional and functional testing (e.g., unit testing, system testing, integration testing, etc.).
• Document, analyze and report test results.
• Develop and review codes, programs and configurations to verify consistency and conformance with established programming and industry standards, guidelines, policies and practices.
• Conduct incident and problem analysis, data gathering, investigation and resolution of issues, and provide technical consultancy, assistance and support.
• Deliver the required systems/applications/solutions on time and based on agreed budget and specifications.
• Identify, assess and recommend opportunities for application and process improvement.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Provide regular and effective progress updates to the project manager/team lead/supervisor/immediate manager.
• Actively participate in and lead the peer review and status meeting to communicate progress and escalate risks and roadblocks.
• Prepare training materials and provide assistance in conducting the training to users or other members of the team.
• Responsible for the information security by protecting confidential information from unauthorized access, ensuring the integrity of the information and information system, taking appropriate measures to manage security risks and following and complying with the laws, legislations and terms of contracts.
• Perform other duties as assigned, if necessary.

YARDI Software Developer

The ideal candidate will have an application development background with strong technical skills in MS SQL Server, SSRS, YSR, and experience with Yardi Real Estate Software Modules. The candidate will be an expert multi-tasker with excellent problem-solving skills and a can-do attitude. They tackle tasks head, looking for opportunities to assist teams and create efficiencies. Yardi Technical Developer designs, develops, debugs, tests and implements software enhancements. Responsibilities include correcting defects in existing applications; documenting defect resolutions; planning implementation; solution customizations, configurations and enhancements.

Key Accountabilities & Tasks

§  Designs and develops front-end and back-end web application features

§  Performs maintenance programming for existing versions

§  Analyzes and documents reasons for test failure, and revises/debugs assigned programs and/or procedures as necessary

§  Uses corporate approved sourced control applications to maintain code changes

§  Understands application and uses standards

§  Adheres to department policies, procedures and standards in the development and implementation of software

§  Collaborate with all the key stakeholders to find alternatives and solutions to business challenges. Seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements.

§  Act as primary liaison with Business Solution Manager during the development lifecycle, from needs analysis and bug tracking to UAT and rollout.

§  Develop and manage working relations with Business Solution Manager, and subject matter experts to ensure the business solutions are aligned with their goals and priorities, and how process automation through IT solutions will help them reach their goals.

§  Create and maintain a cohesive, coordinated plan to deliver solutions that meet the stakeholders’ priorities within budgetary and product requirements.

§  Execute on project plans and assist others in executing on project plans across the various groups.

§  Analyze and document requirements and use appropriate techniques to refine, review and validate requirements.

§  Provide pro-active consulting in Technology and Operations Business Process design and re-engineering to uplift Nakheel Malls services to the tenants and end consumers.

§  Provide Yardi client support and technical issue resolution via Ticket System/Portal, E-Mail, phone and other electronic medium.

§  Create and enhance management reports utilizing Yardi

§  Oversee source control for report repository.

Qualifications, Experience, & Skills

§  Bachelor’s degree in Information Technology or equivalent.

§  Minimum 3 years of YARDI software development experience in the similar role.

§  Ability to understand and communicate complex business requirements in technical terms.

§  Strong project management skills.

§  Experience in organizing, planning, and executing large scale IT projects from vision through implementation, involving internal personnel, contractors, and vendors.

§  Must be able to research, write and edit content for various projects.

§  Excellent interpersonal skills to relate and communicate to all levels of the IT members.

§  Ability to take initiative and an aptitude for creative problem-solving.

§  Displays a positive attitude and works well with others.

§  Planning & Project Management skills.

§  Prioritization, Organizing & Time management skills

§  Team Player

§  Flexible and adaptability skills

§  Source control management systems, multi-threading and concurrency

§  Debugging, performance profiling and optimization

§  Strong knowledge in Voyager database Schema

§  Able to develop Columnar reports, YSR and correspondence reports 

§  Experience in YARDI international, commercial and residential modules 

§  Knowledge in YARDI AR, AP, GL, ABF and FA

§  Experience in YARDI commercial cafe & Rent Cafe

§  Experience in YARDI Voyager, YARDI commercial cafe and YARDI Rent Cafe Implementation process.

§  Technical Knowledge in YARDI Orion BI Report Writing.

• Obtains client information from online databases.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Skills and Qualifications:
• Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Greetings from Techspian Services Pvt Ltd.

Position: Software Developer
Experience: 3-6 yrs

Notice Period: Less than 30 days

Requirement:

• Minimum 3-6 Years of Experience in .Net Technology
• Technical expertise Must in such as. NET Framework, C#, VB. Net, MVC

• Understanding of SQL Server, Web Services, Entity Framework, Web API, RESTful services
• Excellent analytical and problem-solving skills
• Excellent Written and Communication skills
• Ability to work and prioritize multiple projects.
• Home office that provides the right ambiance to focus on work

Perks and Benefits
Health Insurance | Work Flexibility | Work From Home | Internet Reimbursement