
📌 Detailed Job Description – US & Canada Logistics Expert
Position Title: US & Canada Logistics Expert
Location: Mohali Punjab
Department: Logistics & Operations
Employment Type: Full-Time
Reporting To: Operations Manager / Client Account Manager
Role Overview
The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.
You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.
Key Responsibilities
- 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
- Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
- Maintain communication with drivers for real-time updates.
- Record daily activities in TMS and provide EOD reports to clients.
- 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
- Contact drivers/carriers every 2–3 hours for status updates.
- Provide clients with real-time visibility of their shipments.
- Identify exceptions (delays, route changes, breakdowns) and escalate promptly.
- 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
- Plan efficient load assignments considering cost, service levels, and regulations.
- Build and maintain strong relationships with carriers and owner-operators.
- Negotiate freight rates, spot rates, and accessorial charges.
- Maintain a carrier database for recurring business.
- 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
- Support US brokers with ACE (Automated Commercial Environment) entries.
- Support Canadian brokers with ACI (Advance Commercial Information) filings.
- Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
- Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.
- 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
- Manage bookings, container tracking, and export/import paperwork.
- Ensure smooth coordination between first-mile, main leg, and last-mile partners.
- Handle exceptions such as rollovers, customs delays, and port congestion.
- 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
- Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
- Resolve escalations (missed pickup, damage, misrouted cargo).
- Provide proactive communication to clients for all key milestones.
- Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
- Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
- Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
- Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
- Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
- Issue Resolution TAT: 90% of escalations resolved within 1 business day.
- Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
- Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
- Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
- Understanding of ACE/ACI filing processes and cross-border compliance.
- Excellent English communication skills (written & verbal).
- Proficiency in MS Excel, Google Workspace, and logistics systems.
- Preferred SkillsExperience with freight brokerage or 3PL operations.
- Knowledge of USMCA/NAFTA trade compliance.
- Exposure to air/ocean freight forwarding documentation.
- Ability to work night shifts to support North American business hours.
- Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
- Gain cross-border expertise in freight, dispatch, and customs compliance.
- Fast-track career growth with global exposure.
- Competitive salary, shift allowance, and performance bonuses.

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IDEAL CANDIDATE:
- 6+ years of experience selling B2B SaaS to US customers.
- Previous experience selling to Mid-Market and Enterprise customers: Closed Enterprise deals, $75k+ ACV, ideally $100k+.
- Prior experience in coaching/managing junior AEs is a strong plus.
- Ability to build, manage and motivate a team.
- Prior success as one of the first AEs at a startup; comfortable working in a fast-paced, early-stage startup environment.
- Track record of consistently beating your quota.
- Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early-stage setup.
- Strong project management skills and proactiveness, given the long sales cycle and pilot (free trials) heavy nature of deals.
- Strong first-principles understanding of sales processes (e.g. MEDDPICC).
- Self-driven individual with high ownership and strong work ethic.
- Previous entrepreneurial experience is a huge plus.
- Not taking yourself too seriously.
PERKS, BENEFITS AND WORK CULTURE:
- Variable: Based on performance
- ESOPs (for full time roles)
- Remote (USA)
BENEFITS (FOR FULL-TIME ROLES):
- Health insurance
- Generous vacation policy
- Learning and development budget
- Team events and company offsites
- Maternity and Paternity benefits
- Company Laptop
- Friday game nights
We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.
Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!
Profile Overview:
iOS Developer at TravClan is a key role which ensures delivering the best experience to our customers on iOS. The engineers in the iOS team will be part of the Mobile Team. The team has built highly rated Android and iOS app and is used by thousands of Travel Entrepreneurs in India. This role will involve immense learning of Travel Technology and Ecommerce concepts providing amazing growth opportunities while working with some of the best engineers in the industry. Some of the Product capabilities include Flight bookings, Holiday Bookings, Hotel Bookings, Visa, Wallet, SaaS Website Builder, Marketing Material Builder, News.
Growth Prospects:
- Annual CTC - ₹8 to 15 LPA
- ESOPs + promotions + aggressive growth prospects (read further) !
- Fast Appraisal - Despite Covid, we had appraisals in 6 months in Jan & July 2020
- Aggressive Hikes - In May'21 & Jan'22, Average Hike was 35% & 30% respectively
What’s on Offer:
- Work on Best Tech Stack - iOS and Swift, Android, Java, Python/Django, NodeJS, Flutter
- Learn from Best Mentors with Cumulative 50+ years of experience in Tech who previously worked in 4 unicorns.
- Fast Career Growth with fast appraisals and fast salary increase.
- Super passionate team with deep conviction which has stayed together during covid.
- Build world class tech products and leverage technology to drive growth globally!
- Very high ownership role in a fast paced environment.
- Great Culture -> No hierarchy / politics nonsense guaranteed!
Our founding team:
The founding & engineering team has worked in senior leadership roles at successful internet startups in India and Overseas
- Arun - Cofounder, leads Product & Growth Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore
- Chirag - Cofounder, leads Business Operations Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee
- Ashish - Cofounder, leads Technology Ex CTO Cars24, CTO FabFurnish, Gaadi, Ex-Entrepreneur
- Shrawan: VP Engineering, 20+ yrs Tech exp, Ex CTO Millenium Entertainment, One Kosmos
- Akshat: Director Engineering, 16+ yrs Tech exp, Ex Cars24, L&T, Samsung US, Motorola US.
- Rajesh:Director Engineering, 15+ yrs Tech exp, Ex Hike, Foodpanda
Company Profile:
- You read the detailed company profile here.
- To know more about us, have a look at a few videos on Youtube!
What do we value?
- We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and a rock-solid belief we can get there.
- We dream big, yet we start small and start quickly. We are not deterred by the extra effort needed to relentlessly execute, iterate, execute to realize our dreams.
- We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important.
- We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth.
- We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy the time we spend together.
What we are looking for:
Desired Candidate Profile
- 6 months to 2 years of full time experience in developing iOS apps.
- Ethical, hardworking, and 'passionate about startups' mindset
- Is a self-starter, and loves working in a fast paced environment.
- Excellent structured problem-solving ability
- Has worked in an Agile environment and understands what building a MVP is like.
Must have technical skills
- Swift programming language (Control flows, Optionals, View Controllers etc).
- Good understanding of Interface Builder, Storyboards, Cocoa Pods and Git
- Good understanding of AutoLayouts and building responsive apps for multiple iOS devices
- Understanding of Commonly used data structures like Dictionaries etc.
- Understanding of CoreData and NS UserDefaults.
- Understanding of working with APIs using Alamofire, concepts like Pagination of Lists.
- Good knowledge of MVC for iOS, writing Modular code, creating reusable components.
- Working with Push Notifications on APNS.
- Apple developer account and certificates management
Good to have:
- Working with Firebase SDK namely Crashlytics, Remote Config, Analytics, CleverTap.
- Working with TestFlight or Firebase for Beta Testing.
- Working independently and closely with the Product team.
- Worked with Jenkins/CICD for iOS.
The Recruitment Process:
1. Aptitude Test: Every shortlisted candidate initially needs to appear for a one-hour aptitude test. The aptitude test consists of some basic math aptitude problems, descriptive questions, and some technical questions.
2. Personal Interviews: 2-3 in person/vritual interviews. Detailed discussions about the job profile, company, candidature & tech skills are discussed in these rounds.
3. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes financial benefits, ESOPs and many other benefits.
Important Points:
- Office Location- Connaught Place, Delhi
- Work Timings - 9:30 till work gets over. You are considering joining a startup. Buidling anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!
Looking forward to having you on board with us!
Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.
Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.
We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.
Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.
We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.
Pre-requisites for the Role
1.Job ID-EMJB0120PS
- Primary skill:
- Java version 8.0
- Apache Kafka
- Java version 8.0
- SQL
- Good communication skills, proactive and responsible way of working
- Secondary skill:
(Good to have)
- Wicket/JSF/Struts/Servlet/JSP experience on any of the web development technology
- SQL Server / Oracle
- JPA/JCA
- Spring (Boot, Cloud, additional feature)
- Micro Services
- Container Orchestration (e.g. Docker)
- Container Management System (e.g. Kubernetes)
- Continuous Integration and Continuous Delivery (e.g. Jenkins)
- Years of Experience: 5-8 Years
- Location:(Hybrid Model)
- Position-2
- Budget- Max 30 LPA
- NP- Immediate
Primary Role & Responsibility
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As a software engineer, we expect much more from you than just the ability to design and develop good software. We find it important that you possess an inherent drive to get the best out of yourself every day, that you are inquisitive and that you are not intimidated by situations which require you to branch off from the beaten track. You work together with colleagues in a SCRUM team. In addition, you have regular contact with other software teams, software architects, testers and end users. Good communication skills are therefore extremely important, as well as the ability to think pro-actively and suggest possible improvements. This gives you every opportunity to contribute your personal input and grow and develop within the department.
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Desired Profile & Experience: Knowledge of Kafka and experience with Java
Job Description:
- Educational Qualification:
- E., B. Tech, BSc. Tech, MCA, or an equivalent degree
- Essential:
- Strong Knowledge of Core Java & Advanced Java.
- In-depth knowledge of Spring MVC framework, Spring Security framework, Tag libraries, Hibernate framework, Spring Boot, Micro services, etc.
- Should have the knowledge and experience in REST API, JSON, XML.
- Knowledge of frontend technology - Angular/React, JSP, HTML, CSS.
- Should have thorough Knowledge of any Two of the RDBMS, i.e., Oracle, MSSQL, PostgreSQL, IBM DB2, etc.
- Should have understanding of NoSQL Databases such as MongoDB.
- Databases Designing and implementing in accordance to end-users information needs and views.
- Hands on database triggers, function and procedures.
- Strong knowledge of Web based applications.
- Should have know-how of 3-tier architecture.
- Should have understanding of HTTP/s (SSL).
- Should have Hands on experience of Microsoft OS, Linux OS, etc.
- Should have used SVN, Bug tracking and Test case repository tools.
- Knowledge / exposure to Secured Coding Practices keeping the requirements to avoid OWASP top 10 vulnerabilities in Application. Ability to understand and fix such vulnerabilities. This would be an added advantage.
- Knowledge of Software Effort estimation
- Inclination towards Documentation (Very Important)
- Should have at least 2 years’ experience as a full stack developer.
We need candidates to join immediately to 15days
Salary: Upto 10 LPA
Industry: Fintech
Roles and Responsibilities:
- 2-3 years of Android development experience.
- Kotlin, Android SDK, Java
- Rest API, JSON, XML, Retrofit
- MVVM
- SQLite, Room, Offline storage, Encryption
- Google APIs, Maps, Navigation, Google Play Optimization
- Live Data, Dagger, Co-Routines, Multithreading
- Memory management and optimizations using Data Structures and Algorithms
- Espresso, JUnit, kotlin, work manager, Co-Routines,, data structure, multithreading.
● Familiarity with most of the following programming languages/frameworks : Javascript,
node.js.
● Familiarity with SCM tools like Git and code editors like VSCode.
● Adequate knowledge of Relational and non-relational Databases like mysql and mongoDB.
● Functional knowledge or hands on design experience with Web Services (REST)
● A solid understanding of how web applications work including security, session
management, and best development practices (Basic Auth, JWT, etc).
● Knowledge of Blockchain, Linux OS, CI/CD, cloud platforms like AWS, GCP, etc, is a plus.
Location: Mumbai
Type: Full-time
Start Date: Immediate
Salary: To be discussed
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