US & Canada Logistics Expert at Augmentive Business 7 Solutions Pvt Ltd · Mohali · 2 - 5 years · ₹6L - ₹7L / yr · Profitable · Posted 22 Aug 2025
📌 Detailed Job Description – US & Canada Logistics Expert
Position Title: US & Canada Logistics Expert
Location: Mohali Punjab
Department: Logistics & Operations
Employment Type: Full-Time
Reporting To: Operations Manager / Client Account Manager
Role Overview
The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.
You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.
Key Responsibilities
- 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
- Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
- Maintain communication with drivers for real-time updates.
- Record daily activities in TMS and provide EOD reports to clients.
- 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
- Contact drivers/carriers every 2–3 hours for status updates.
- Provide clients with real-time visibility of their shipments.
- Identify exceptions (delays, route changes, breakdowns) and escalate promptly.
- 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
- Plan efficient load assignments considering cost, service levels, and regulations.
- Build and maintain strong relationships with carriers and owner-operators.
- Negotiate freight rates, spot rates, and accessorial charges.
- Maintain a carrier database for recurring business.
- 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
- Support US brokers with ACE (Automated Commercial Environment) entries.
- Support Canadian brokers with ACI (Advance Commercial Information) filings.
- Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
- Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.
- 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
- Manage bookings, container tracking, and export/import paperwork.
- Ensure smooth coordination between first-mile, main leg, and last-mile partners.
- Handle exceptions such as rollovers, customs delays, and port congestion.
- 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
- Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
- Resolve escalations (missed pickup, damage, misrouted cargo).
- Provide proactive communication to clients for all key milestones.
- Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
- Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
- Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
- Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
- Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
- Issue Resolution TAT: 90% of escalations resolved within 1 business day.
- Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
- Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
- Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
- Understanding of ACE/ACI filing processes and cross-border compliance.
- Excellent English communication skills (written & verbal).
- Proficiency in MS Excel, Google Workspace, and logistics systems.
- Preferred SkillsExperience with freight brokerage or 3PL operations.
- Knowledge of USMCA/NAFTA trade compliance.
- Exposure to air/ocean freight forwarding documentation.
- Ability to work night shifts to support North American business hours.
- Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
- Gain cross-border expertise in freight, dispatch, and customs compliance.
- Fast-track career growth with global exposure.
- Competitive salary, shift allowance, and performance bonuses.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Augmentive Business 7 Solutions Pvt Ltd
About
Company social profiles
Similar jobs (6)
Industry: Logistics / Freight Forwarding / Supply Chain
Key Responsibilities:
Manage day-to-day logistics and freight forwarding operations.
Handle Import/Export, Air & Sea Freight and transportation activities.
Coordinate with clients, shipping lines, airlines, transporters, CHA and vendors.
Manage customer relationships and resolve shipment-related issues.
Develop new business opportunities and maintain existing clients.
Prepare quotations, negotiate rates and close business.
Monitor shipment costs, revenue and profitability.
Lead and manage the sales/operations team.
Ensure timely documentation, shipment movement and delivery.
Maintain MIS and operational reports.
Ensure compliance with customs and freight-forwarding procedures.
Requirements:
Graduate in any discipline.
5–10 years of relevant experience in Logistics/Freight Forwarding.
Strong knowledge of Import & Export, Air/Sea Freight and Customs Clearance.
Excellent communication, negotiation and customer-handling skills.
Strong leadership and team-management abilities.
Good knowledge of MS Excel/Office.
Preferred: Candidates with experience in Freight Forwarding + Sales/Operations + Customs/CHA will be preferred.
Key Responsibilities
· Manage end-to-end import documentation and shipment coordination.
· Prepare, verify and maintain Commercial Invoices.
· Packing Lists.
· Bill of Lading / Air Waybill.
· Certificate of Origin.
· Bill of Entry and other import-related documents.
· Coordinate with suppliers, freight forwarders, shipping lines, CHA/customs brokers and transporters.
· Track shipments and ensure timely customs clearance and delivery.
· Follow up on customs documentation, duty payments and clearance status.
· Coordinate transportation from port/airport to the warehouse.
· Verify freight, customs and logistics-related invoices.
· Maintain accurate shipment records and logistics MIS.
· Coordinate with the accounts/finance team for import-related payments and documentation.
· Identify and resolve documentation or shipment-related issues promptly.
· Maintain proper filing and records of all import and shipping documents.
· Use Tally Prime for relevant accounting, purchase, inventory and logistics-related entries.
· Prepare and maintain reports using MS Excel.
Required Experience & Skills
· 3–4 years of relevant experience in Import Documentation & Shipping/Logistics.
· Good practical knowledge of import procedures and customs documentation.
· Experience coordinating with CHA, freight forwarders, shipping lines and transporters.
· Good working knowledge of Tally Prime.
· Good knowledge of MS Excel and MS Office.
· Strong follow-up and coordination skills.
· Excellent attention to detail and documentation accuracy.
· Ability to independently handle multiple shipments and timelines.
Personality & Communication
· Pleasant and professional personality.
· Excellent verbal and written communication skills.
· Confident in communicating with vendors, customers, service providers and internal teams.
· Proactive, responsible and solution-oriented.
· Good interpersonal skills and ability to build positive working relationships.
· Calm and organised while handling time-sensitive shipments and documentation.
Qualification
Graduate in Commerce, Logistics, Supply Chain, Business Administration or a related field.
Ideal Candidate
A dependable and well-organised professional who can independently manage import documentation and shipping coordination, communicate effectively with multiple stakeholders, and ensure shipments move smoothly from supplier to customs clearance to final delivery.
Job Description : Freight Broker (Specialist)
Industry: U.S. Logistics – Freight Brokerage
Work Location: Mohali & Noida
Shift: 6:00 PM – 3:00 AM (Night Shift, U.S. Process)
Working Days: 5 Days, Monday to Friday (Saturday & Sunday fixed off)
About the Company
Canary Yellow Logistics is a licensed U.S. freight brokerage connecting shippers and carriers across USA and Canada.We specialise in delivering reliable trucking solutions through a strong network of U.S. carriers and business partners.
Job Description
We are seeking skilled and enthusiastic Freight Brokers who can secure loads, negotiate rates, and ensure successful shipment execution while building strong customer and carrier relationships.
Key Responsibilities
- Source and onboard new business opportunities while retaining existing customers.
- Negotiate profitable rates with shippers and carriers.
- Coordinate shipments ensuring on-time pickup and delivery.
- Track and monitor load progress; resolve operational delays or issues.
- Maintain documentation, contracts, and compliance records.
- Analyze market trends to optimize pricing and routing decisions.
- Collaborate with dispatch and operations to ensure smooth execution.
- Maintain accurate records of all communication and transactions.
Eligibility Criteria
- Minimum 6 months experience in Freight Brokerage / U.S. Logistics.
- Good communication and interpersonal skills.
- Ability to quickly and efficiently assimilate process knowledge.
- Demonstrated ability to meet sales targets.
- Deep understanding of the Freight Industry.
- Professional in conduct/behavior, appearance and communication.
- Knowledge of freight management systems and U.S. trucking operations (preferred).
🎯 WHY JOIN US?
🚕 Cab Facility: Pickup & Drop provided
💰 Incentives: Flat 25% incentive on amounts above $1,000
🔥 No Incentive Cap: Earn uncapped incentives on amounts exceeding $3,000!
Job Description – Logistics Sales Executive
Location: Chennai
Experience: 2–4 Years
Salary: 35,000-50,000 Monthly
Employment Type: Full-Time
Key Responsibilities
- Identify and develop new business opportunities in freight forwarding and logistics services.
- Generate leads through calls, emails, LinkedIn, references, and other business development channels.
- Contact potential customers and understand their import, export, sea freight, air freight, customs clearance, and transportation requirements.
- Prepare and share competitive freight quotations with customers.
- Coordinate with the pricing and operations teams to provide accurate rates and solutions.
- Build and maintain strong relationships with existing and potential customers.
- Follow up regularly on quotations, enquiries, and pending business opportunities.
- Convert qualified leads into confirmed shipments and achieve assigned sales targets.
- Maintain customer and sales records, enquiry status, quotations, and follow-up reports.
- Coordinate with operations teams to ensure smooth execution of confirmed shipments.
- Monitor market trends, customer requirements, and competitor activities.
- Attend customer meetings and make business presentations when required.
- Ensure timely communication and professional handling of customer queries.
Key Skills
- Logistics & Freight Forwarding Sales
- Sea Freight & Air Freight Knowledge
- Import & Export Logistics
- Lead Generation & Business Development
- Customer Relationship Management
- Quotation & Rate Negotiation
- Follow-up & Sales Conversion
- Good Communication & Negotiation Skills
- MS Excel & MS Office
- Target-Oriented Approach
Qualification
Bachelor's degree in Commerce, Logistics, Supply Chain Management, Business Administration, or any related field.
Experience:
- of freight forwarding in Logistics sales and marketing: 2 years (Required)
Work Location: In person
Freight Broker – US Logistics
- Source and book profitable freight loads.
- Negotiate rates with shippers and carriers.
- Build and maintain shipper/carrier relationships.
- Coordinate shipments from pickup to delivery.
- Track loads and resolve operational issues.
- Generate new business and achieve monthly targets.
Experience: 1+ year in US Freight Brokerage/Logistics
Location: Mohali, Punjab | On-site
Employment: Full-Time
Salary: Competitive + Performance-Based Structure
Company: First Connect Worldwide LLC
Industry: U.S. Logistics & Freight Brokerage
Location: Noida (Work from Office)
Shift: 6:30 PM IST – 3:30 AM IST (U.S. Night Shift)
Working Days: Monday – Friday
Experience: 1-5 years
Compensation: 3.6-6.2 LPA
About Us:
First Connect Worldwide LLC is a licensed U.S. freight brokerage company connecting shippers and carriers across the United States and Canada. We are committed to delivering reliable transportation solutions through a strong carrier network and exceptional customer service.
Job Responsibility:
- Generate and develop new business opportunities while managing existing accounts.
- Negotiate rates with shippers and carriers to maximize profitability.
- Secure freight loads and ensure timely shipment execution.
- Coordinate with carriers, dispatchers, and operations teams for smooth transportation management.
- Monitor market trends and pricing to make informed business decisions.
- Maintain accurate records of customer interactions, shipments, and transactions.
- Ensure compliance with company policies and industry regulations.
Requirements:
- Graduate or undergraduate from a recognized institution.
- Minimum 1 year of experience in U.S. freight brokerage or logistics or international sales.
- Strong communication, negotiation, and relationship-building skills.
- Proven ability to meet and exceed sales targets.
- Good understanding of U.S. trucking operations and freight brokerage processes.
- Knowledge of freight management systems is an added advantage.
- Professional attitude, strong work ethic, and customer-focused approach.
What We Offer:
- Attractive fixed salary with uncapped performance incentives.
- Fast-track career growth opportunities.
- Supportive and performance-driven work environment.
- Opportunity to work with an experienced and growing team.
- Two-sided cab facility for employees residing in designated cab zones. Employees outside cab zones will receive a travel allowance as per company policy.
- Company-provided meal facility, including dinner during the shift.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon