US & Canada Logistics Expert at Augmentive Business 7 Solutions Pvt Ltd · Mohali · 2 - 5 years · ₹6L - ₹7L / yr · Profitable · Posted 22 Aug 2025
📌 Detailed Job Description – US & Canada Logistics Expert
Position Title: US & Canada Logistics Expert
Location: Mohali Punjab
Department: Logistics & Operations
Employment Type: Full-Time
Reporting To: Operations Manager / Client Account Manager
Role Overview
The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.
You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.
Key Responsibilities
- 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
- Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
- Maintain communication with drivers for real-time updates.
- Record daily activities in TMS and provide EOD reports to clients.
- 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
- Contact drivers/carriers every 2–3 hours for status updates.
- Provide clients with real-time visibility of their shipments.
- Identify exceptions (delays, route changes, breakdowns) and escalate promptly.
- 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
- Plan efficient load assignments considering cost, service levels, and regulations.
- Build and maintain strong relationships with carriers and owner-operators.
- Negotiate freight rates, spot rates, and accessorial charges.
- Maintain a carrier database for recurring business.
- 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
- Support US brokers with ACE (Automated Commercial Environment) entries.
- Support Canadian brokers with ACI (Advance Commercial Information) filings.
- Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
- Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.
- 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
- Manage bookings, container tracking, and export/import paperwork.
- Ensure smooth coordination between first-mile, main leg, and last-mile partners.
- Handle exceptions such as rollovers, customs delays, and port congestion.
- 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
- Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
- Resolve escalations (missed pickup, damage, misrouted cargo).
- Provide proactive communication to clients for all key milestones.
- Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
- Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
- Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
- Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
- Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
- Issue Resolution TAT: 90% of escalations resolved within 1 business day.
- Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
- Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
- Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
- Understanding of ACE/ACI filing processes and cross-border compliance.
- Excellent English communication skills (written & verbal).
- Proficiency in MS Excel, Google Workspace, and logistics systems.
- Preferred SkillsExperience with freight brokerage or 3PL operations.
- Knowledge of USMCA/NAFTA trade compliance.
- Exposure to air/ocean freight forwarding documentation.
- Ability to work night shifts to support North American business hours.
- Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
- Gain cross-border expertise in freight, dispatch, and customs compliance.
- Fast-track career growth with global exposure.
- Competitive salary, shift allowance, and performance bonuses.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Augmentive Business 7 Solutions Pvt Ltd
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Manage day-to-day logistics and freight forwarding operations.
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Requirements:
Graduate in any discipline.
5–10 years of relevant experience in Logistics/Freight Forwarding.
Strong knowledge of Import & Export, Air/Sea Freight and Customs Clearance.
Excellent communication, negotiation and customer-handling skills.
Strong leadership and team-management abilities.
Good knowledge of MS Excel/Office.
Preferred: Candidates with experience in Freight Forwarding + Sales/Operations + Customs/CHA will be preferred.
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- Manage daily warehouse operations, including receiving, storage, stock movement, and dispatch.
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Company: First Connect Worldwide LLC
Industry: U.S. Logistics & Freight Brokerage
Location: Noida (Work from Office)
Shift: 6:30 PM IST – 3:30 AM IST (U.S. Night Shift)
Working Days: Monday – Friday
Experience: 1-5 years
Compensation: 3.6-6.2 LPA
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First Connect Worldwide LLC is a licensed U.S. freight brokerage company connecting shippers and carriers across the United States and Canada. We are committed to delivering reliable transportation solutions through a strong carrier network and exceptional customer service.
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- Generate and develop new business opportunities while managing existing accounts.
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- Graduate or undergraduate from a recognized institution.
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- Proven ability to meet and exceed sales targets.
- Good understanding of U.S. trucking operations and freight brokerage processes.
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- Professional attitude, strong work ethic, and customer-focused approach.
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- Attractive fixed salary with uncapped performance incentives.
- Fast-track career growth opportunities.
- Supportive and performance-driven work environment.
- Opportunity to work with an experienced and growing team.
- Two-sided cab facility for employees residing in designated cab zones. Employees outside cab zones will receive a travel allowance as per company policy.
- Company-provided meal facility, including dinner during the shift.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon