šĀ Detailed Job Description ā US & Canada Logistics Expert
Position Title:Ā US & Canada Logistics Expert
Location:Ā Mohali Punjab
Department:Ā Logistics & Operations
Employment Type:Ā Full-Time
Reporting To:Ā Operations Manager / Client Account Manager
Role Overview
The US & Canada Logistics Expert will be responsible for managingĀ end-to-end logistics operationsĀ for North American clients, ensuringĀ timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requiresĀ strong operational knowledge of US & Canadian logistics, includingĀ ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.
You will serve as theĀ bridge between shippers, carriers, and customs brokersĀ while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.
Key Responsibilities
- 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
- Monitor pickup and delivery timelines, ensuringĀ on-time performance (OTP ā„ 95%).
- Maintain communication with drivers for real-time updates.
- Record daily activities in TMS and provide EOD reports to clients.
- 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
- Contact drivers/carriers every 2ā3 hours for status updates.
- Provide clients withĀ real-time visibilityĀ of their shipments.
- Identify exceptions (delays, route changes, breakdowns) and escalate promptly.
- 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
- Plan efficient load assignments considering cost, service levels, and regulations.
- Build and maintain strong relationships with carriers and owner-operators.
- Negotiate freight rates, spot rates, and accessorial charges.
- Maintain aĀ carrier databaseĀ for recurring business.
- 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
- Support US brokers withĀ ACE (Automated Commercial Environment)Ā entries.
- Support Canadian brokers withĀ ACI (Advance Commercial Information)Ā filings.
- Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
- Maintain audit-ready documentation as perĀ CBP (US Customs) & CBSA (Canada Border Services)Ā requirements.
- 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
- Manage bookings, container tracking, and export/import paperwork.
- Ensure smooth coordination between first-mile, main leg, and last-mile partners.
- Handle exceptions such as rollovers, customs delays, and port congestion.
- 6. Customer & Stakeholder SupportAct as theĀ first point of contactĀ for shippers, carriers, and customs brokers.
- ProvideĀ 24/7 coverageĀ (rotational/night shifts) aligned with North American time zones.
- Resolve escalations (missed pickup, damage, misrouted cargo).
- Provide proactive communication to clients for all key milestones.
- Key Performance Indicators (KPIs)On-Time Dispatch & Delivery:Ā ā„ 95% loads dispatched/delivered on schedule.
- Tracking Accuracy:Ā ā„ 98% tracking updates captured in TMS within SLA.
- Documentation Accuracy:Ā ā„ 99% error-free BOL, invoices, and customs filings.
- Carrier Retention:Ā Maintain ā„ 90% repeat carriers for regular routes.
- Customer Satisfaction (CSAT):Ā ā„ 4.5/5 rating from client feedback.
- Issue Resolution TAT:Ā 90% of escalations resolved within 1 business day.
- Required Qualifications2ā5 years of relevant experienceĀ in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
- Strong knowledge ofĀ FTL, LTL, Intermodal, and Cross-Border logistics.
- Familiarity withĀ TMS softwareĀ (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
- Understanding ofĀ ACE/ACI filing processesĀ and cross-border compliance.
- Excellent English communication skills (written & verbal).
- Proficiency inĀ MS Excel, Google Workspace, and logistics systems.
- Preferred SkillsExperience withĀ freight brokerage or 3PL operations.
- Knowledge ofĀ USMCA/NAFTA trade compliance.
- Exposure toĀ air/ocean freight forwarding documentation.
- Ability to workĀ night shiftsĀ to support North American business hours.
- Why Join Us?Opportunity to work with leadingĀ US & Canadian logistics companies.
- Gain cross-border expertise inĀ freight, dispatch, and customs compliance.
- Fast-track career growth with global exposure.
- Competitive salary, shift allowance, and performance bonuses.
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