📌 Detailed Job Description – US & Canada Logistics Expert
Position Title: US & Canada Logistics Expert
Location: Mohali Punjab
Department: Logistics & Operations
Employment Type: Full-Time
Reporting To: Operations Manager / Client Account Manager
Role Overview
The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.
You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.
Key Responsibilities
- 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
- Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
- Maintain communication with drivers for real-time updates.
- Record daily activities in TMS and provide EOD reports to clients.
- 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
- Contact drivers/carriers every 2–3 hours for status updates.
- Provide clients with real-time visibility of their shipments.
- Identify exceptions (delays, route changes, breakdowns) and escalate promptly.
- 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
- Plan efficient load assignments considering cost, service levels, and regulations.
- Build and maintain strong relationships with carriers and owner-operators.
- Negotiate freight rates, spot rates, and accessorial charges.
- Maintain a carrier database for recurring business.
- 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
- Support US brokers with ACE (Automated Commercial Environment) entries.
- Support Canadian brokers with ACI (Advance Commercial Information) filings.
- Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
- Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.
- 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
- Manage bookings, container tracking, and export/import paperwork.
- Ensure smooth coordination between first-mile, main leg, and last-mile partners.
- Handle exceptions such as rollovers, customs delays, and port congestion.
- 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
- Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
- Resolve escalations (missed pickup, damage, misrouted cargo).
- Provide proactive communication to clients for all key milestones.
- Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
- Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
- Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
- Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
- Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
- Issue Resolution TAT: 90% of escalations resolved within 1 business day.
- Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
- Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
- Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
- Understanding of ACE/ACI filing processes and cross-border compliance.
- Excellent English communication skills (written & verbal).
- Proficiency in MS Excel, Google Workspace, and logistics systems.
- Preferred SkillsExperience with freight brokerage or 3PL operations.
- Knowledge of USMCA/NAFTA trade compliance.
- Exposure to air/ocean freight forwarding documentation.
- Ability to work night shifts to support North American business hours.
- Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
- Gain cross-border expertise in freight, dispatch, and customs compliance.
- Fast-track career growth with global exposure.
- Competitive salary, shift allowance, and performance bonuses.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Augmentive Business 7 Solutions Pvt Ltd
About
Company social profiles
Similar jobs
Roles and Responsibilities:
- Owns the user experience on the website and Mobile App to provide the best-in-class experience for our online users.
- Owns the design strategies, framework, tools and governance for the Indian website and Mobile App in line with the local user needs and the Company's United Design Framework.
- Responsible for complete digital experience from the user research phase, design to the delivery of the mock-ups.
- Co-own the A/B testing strategy to run multiple usability tests on our online platforms and identify the quick wins through a data driven approach.
ORAI is a Global Conversational AI Platform to build 1:1 instant conversations with customers over text, Voice, and Messenger apps. ORAI is a result of highly experienced and driven experts who understand AI, ML, Design Thinking, and Robotics.
We Experience the future of customer interaction with our AI Chatbot featuring conversational machine learning—providing intelligent, natural language conversations, personalized user experiences, and continuous improvement in understanding and responding to user queries, all tailored to enhance customer engagement and satisfaction.
We Are introducing our cutting-edge AI Chatbot—an advanced virtual assistant designed to provide instant customer support, personalized interactions, and streamlined workflows. With natural language processing, multichannel integration, and scalable capabilities, our AI Chatbot revolutionizes user engagement, offering data-driven insights and boosting overall operational efficiency for businesses of all sizes.
Position: Sales Executive/BDE
Location: Bangalore
Type: Full-time
Requirements:
● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B SAAS preferably
● Bachelor’s degree in business, marketing, or related field
● Excellent communication and interpersonal skills
● The ability to generate leads independently.
● Willingness to learn and apply the fundamentals of the BANT/MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision
● Knowledge of the AI industry and emerging technologies
Key Responsibilities:
● Prospecting: As an SDR you will be responsible for identifying and qualifying high-potential customers via cold calling, networking, and e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline.
● Lead Generation and Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision.
● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions.
● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance.
● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects
Roles & Responsibilities:
• Make outbound customer calls to promote and sell a product.
• Meeting Daily Target of GMV, calls & Conversion.
• High drive - to take ownership and get it done
• Handling Customer queries over the call.
• Contributes to team effort by accomplishing related results as needed.
Eligibility:
• Any Graduate.
• Minimum 1 year of experience in sales.
• Excellent communication, interpersonal and presentation skills.
• Basic Knowledge of MS Excel/MS Word.
• Rotational off.
• Should be flexible for 6 days working as per the process requirement.
NodeJS (Node.js)
React.jsJob brief
We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
As a Full Stack Developer, you should be comfortable with both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.
If you’re also familiar with Agile methodologies, we’d like to meet you.
The exciting part of joining our organization is here for you. Once you complete a career span of 1year and above in our company based on your performance, you will get an opportunity to work in our onshore office in "Australia".
Responsibilities:
- Work with development teams and product managers to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective TDD and BDD driven APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve software
We are a complete startup. This could be your chance to grow faster in your career.
●Solving questions of the students from across the globe on the TutorBin board Working on tasks involving various subjects/software related to undergraduate /postgraduate courses of Electronics and Communication Engineering.
●Reviewing the works completed by the tutor on our platform and providing necessary instructions for rectification as required.
●Ensuring the overall quality of work provided to the students from our platform.
●Management of the tutors on our platform, their on-boarding and performance review.
●Planning & implementing the training of the new tutors on our platform.
Skills
●Proper understanding of different programming softwares/subjects related toundergraduate courses of Electronics and Communication Engineering domain.
●Knowledge ofMultisim, LTspice, Pspice and Proteus will be a plus.●Excellent interpersonal and communication skills
●Problem solving attitude with good command on logical reasoning skills
●Ability to work independently with minimal supervision
●Keen to learn about new tools & technologies for use in changing situations.
●Comfortable in working in a fast paced environment with great efficiency.
Education: B.E. / B.Tech/ M.Tech in Electronics and Communication Engineering
Culture @ TutorBin
●Refreshments - Snacks served during working hours.
●Celebrations & fun activities - We value our employees and their tireless effort in building each block of the company. Regular company get-togethers are organised in order to makea very healthy working environment and greater bonding between the members.
●Always listening - You have got an innovative idea? You can pitch it upfront and work onit to implement as well.
Java
Spring Boot● Overlook development of all consumer products in JAVA Lead a team of 4-5 developers
● Optimise components for maximum performance across a vast array of web-capable devices
and browsers Focus on code maintainability and performance of application
● Provide technical advice and assists in solving programming problems
● Continuously create new and interactive features that would help to improve user experience
and user engagement.
● Assist with troubleshooting of issues as needed Lead the design and architecture of software
solutions Assist in developing and maintaining continuous integration pipelines
Requirements
● 6+ years of experience in Java based technologies Experience in designing databases and
system architecture
● Experience in building products from scratch
● Experience in building fintech products like Insurance, Payments, Banking etc.
● Experience in building products for scale
● Strong interpersonal skills
● Good in multi stakeholder collaboration
Vue.js
AngularJS (1.x)React.js
Angular (2+)
JavascriptWe are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
Skills And Qualifications
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of React JS, Redux, Styled Components.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
Our client is a 4 decade old diversified business group with holdings in FMCG and hospitality. Their FMCG portfolio comprises of a well known mouth freshener and soon-to-be-launched confectionery products.
They have an excellent reputation for their hotels in North India. The aesthetically designed rooms, the multi-cuisine restaurant, corporate facilities like conference rooms, banquets and other services like gym and spa in their hotels are all world-class arrangements at a reasonable price.
What you will do:
- Supporting the CEO in Business Planning, Budgeting decision and Relationship Management
- Tracking progress of any new initiatives and present business
- Supporting CEO in communications by preparing presentations and financial statements.
- Researching on the current trends / business models in the developmental
- Helping prepare for meetings and accurately recording minutes from same
- Preparing and analyzing required data and reports.
- Coordinating with all department heads for the tasks given by CEO
- Being In charge for all the periodic communications from the CEO's office
- Ensuring for the timely relevant escalations
- Managing bandwidth & assisting the CEO in prioritization
What you need to have:
- 2 to 4 yrs of experience in a similar role
- Graduate/ MBA from a Tier 1 or 2 college
- Candidate should be polished and have excellent communication skills (English and Hindi)
- Candidate must possess excellent analytical skill
- Candidate should be ready to travel and work in a growing organization
- Candidate who is a self - starter and has eye to details with logical thinking and problem solving skills
- Proactive, flexible, meticulous, detail-oriented and well organized
- Exceptional organizational skills and ability to prioritize and multitask in a pressurized environment
- Confident to interact with senior level management
- A flexible working attitude is required dependent on Managing Directors’ schedules
- High level of integrity and experience in handling confidential information is a must
- Proficient level of MS Office tools (Word, Excel, PowerPoint).
activities.
Sales Executive responsibilities include visiting schools, promoting Schotest, negotiating
deals and maintaining customer satisfaction. If you have excellent communication skills and feel
comfortable reaching out to potential customers to demonstrate our services , you are welcomed at
Schotest.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon