Business Development Specialist - IT Sales

We looking for an efficient candidate for tele-calling services for our tele-calling unit. The candidate should be very fluent in English speaking and should have to capability to attend client requirements and sales. The following requirements are expected from the eligible candidates:

• Proficient in Good English Speaking.
• Any gender with age group for job positions between 21yrs to 30yrs.
• Experienced candidates are mostly preferred for the job role.
• Need to adapt to the working environment, time management and co-operation with teamwork.
• Earn incentives up to 30k per month based on performance.
• Performance bonus will be credited for best performing candidates.

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Creating visual concepts and designs:

This involves developing layouts, designs, and illustrations for various materials like websites, brochures, advertising campaigns, and social media graphics. 

Using design software and tools:

Graphic designers need proficiency in software like Adobe Photoshop, Illustrator, and InDesign, as well as other relevant tools. 

Collaborating with teams:

Working with marketing teams, copywriters, and other stakeholders to ensure designs align with business goals and brand guidelines. 

Adapting designs for various mediums:

Adjusting designs for print, digital, and other platforms, ensuring consistency and visual appeal. 

Staying updated on design trends:

Keeping abreast of the latest design trends, software updates, and industry best practices to enhance their skills. 

Reviewing and refining designs:

Incorporating feedback, making revisions, and ensuring that final designs meet quality standards. 

Managing time effectively:

Balancing multiple projects and meeting deadlines while maintaining high-quality output. 

Essential Skills:

Creativity and innovation: The ability to think outside the box and generate unique design ideas. 

Strong visual communication skills: Understanding how to effectively convey messages through visual elements. 

Attention to detail: Ensuring accuracy in designs and layouts. 

Software proficiency: Expertise in design software and tools. 

Communication and collaboration: Effectively working with teams and clients. 

Adaptability: Adjusting designs for different mediums and platforms

Job Description: Offshore Sr .Net Core.

·      Solid understanding of design principals and patterns

·      Proficiency .Net Framework/.Net Core, Web API, C#, VB.Net, JavaScript,

·      Strong experience with Oracle and MS SQL programming.

·      Hand-on experience with SSIS

·      Proficiency in Azure Devops, Building pipelines, Azure APIM

·      Knowledge of GIT source control.

·      Financial domain experience, preferably in commercial loan servicing and Participations/Syndication loan systems

·      Strong analytical, problem-solving, and conceptual skills.

·      Demonstrated requirements gathering and analysis skills.

·      Strong communication skills, both oral and written.

Nice to have:

·      Experience with micro services

·      Experience with Business Objects

·      Experience in Angular or React

·      Experience in Type Script, Power Shell, RabbitMQ

• Experience in 3DCS(preferred) Stack up tool or any other 3D Tolerance analysis tool
• Experience in performing Tolerance stack up calculations (1D & 2D) like Worst case, RSS etc
• Experience in using GD&T symbols in drawing (ASME or ISO)
• Knowledge in Parts & Assembly inspection technics (CMM, Inline Measurement etc.)
• Knowledge in Assembly technics (Basic understanding of jig and fixture concept)
• Knowledge in Press, Injection moulding & Casting tools.
• Exposure to Component / Overall vehicle development process
• Fair communication and interpersonal skills.

Introduction

http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis. 

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting.  We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls

Your Roles and Responsibilities

Synapsica is looking for a Principal AI Researcher to lead and drive AI based research and development efforts. Ideal candidate should have extensive experience in Computer Vision and AI Research, either through studies or industrial R&D projects and should be excited to work on advanced exploratory research and development projects in computer vision and machine learning to create the next generation of advanced radiology solutions.

The role involves computer vision tasks including development customization and training of Convolutional Neural Networks (CNNs); application of ML techniques (SVM, regression, clustering etc.), and traditional Image Processing (OpenCV, etc.). The role is research-focused and would involve going through and implementing existing research papers, deep dive of problem analysis, frequent review of results, generating new ideas, building new models from scratch, publishing papers, automating and optimizing key processes. The role will span from real-world data handling to the most advanced methods such as transfer learning, generative models, reinforcement learning, etc., with a focus on understanding quickly and experimenting even faster. Suitable candidate will collaborate closely both with the medical research team, software developers and AI research scientists. The candidate must be creative, ask questions, and be comfortable challenging the status quo. The position is based in our Bangalore office.

Primary Responsibilities

• Interface between product managers and engineers to design, build, and deliver AI models and capabilities for our spine products.
• Formulate and design AI capabilities of our stack with special focus on computer vision.
• Strategize end-to-end model training flow including data annotation, model experiments, model optimizations, model deployment and relevant automations
• Lead teams, engineers, and scientists to envision and build new research capabilities and ensure delivery of our product roadmap.
• Organize regular reviews and discussions.
• Keep the team up-to-date with latest industrial and research updates.
• Publish research and clinical validation papers

Requirements

• 6+ years of relevant experience in solving complex real-world problems at scale using computer vision-based deep learning.
• Prior experience in leading and managing a team.
• Strong problem-solving ability
• Prior experience with Python, cuDNN, Tensorflow, PyTorch, Keras, Caffe (or similar Deep Learning frameworks).
• Extensive understanding of computer vision/image processing applications like object classification, segmentation, object detection etc
• Ability to write custom Convolutional Neural Network Architecture in Pytorch (or similar)
• Background in publishing research papers and/or patents 
• Computer Vision and AI Research background in medical domain will be a plus
• Experience of GPU/DSP/other Multi-core architecture programming
• Effective communication with other project members and project stakeholders
• Detail-oriented, eager to learn, acquire new skills
• Prior Project Management and Team Leadership experience
• Ability to plan work and meet the deadline

Responsibilities:

• Participating in design and development activities as required for specific projects allocated
• Understand the project requirement and able to implement and complete the allocated modules independently.
• Follows established development and testing procedures to ensure quality software development which meets the requirements
• Creates and maintains documentation regarding systems being developed in order to ensure long-term maintainability

Requirements:

• BTech or equivalent degree from a reputed institute
• Proven hands-on Software Development experience
• Design & Develop HTML5 games with the help of HTML5, CSS3, JavaScript, AJAX, SVG, Pixijs library across multiple platforms(Web/ MobileTablet/ TV)
• Building reliable and efficient code for game projects
• Should understand build milestone process and meet project timeline.
• Helps drive the delivery of successful, cutting edge products by working on a team with other Developers, and Designers
• Work towards optimization and best practices, increase performance of our application
• 1 to 3+ years of development experience. (Preferably Gaming)
• Good knowledge of HTML5, CSS3, JavaScript, AJAX, SVG, JSON
• Strong understanding of Object-Oriented Programming, and Design Patterns for Games and Web Applications
• Familiarity with any of the current generation JavaScript frameworks like PixieJS, CreateJs, Starling etc
• Strong attention to detail and knowledge of robust quality assurance practices
• Strong testing, debugging, and analytical skills

1. Good knowledge of HTML, CSS, Javascript and JQuery is very important.
2. Good knowledge on ASP.NET with C# using Visual Studio 2008/2010.
3. Good Knowledge of AJAX is required.
4. SQL Server programming including Stored Procedures, Triggers & User Defined Functions.
5. Good communication Skills are required.
6. Good Knowledge of Web services and WCF will be a bonus.
7. Working knowledge of CMS and E-Commerce will be a bonus.