UI/UX designer

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Job Description

• Demonstrate and provide information on promoted products.
• Create a positive image and lead consumers to use it.
• Distribute product samples, brochures, flyers etc. to source new sales opportunities.
• Identify interest and understand customer needs and requirements.
• Set up booths or promotional stands and stock products.

Timing

6AM to 10AM & 6PM to 10PM

Area

South Bangalore (HSR, JAYA NAGAR, JP NAGAR, KORAMANGALA, SARJAPUR, ELECTRONIC CITY)

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5 is looking for a Sr. Security Engineer with experience in building, integrating, operating, and maintaining robust security monitoring and auditing systems. F5’s Edge 2.0 platform provides global, scalable, and secure way to deploy applications. In this position, you will build and maintain monitoring and audit systems across the platform that provide necessary visibility and alerts to effectively defend the platform.

Responsibilities:

• Collaborate with software architects, security defenders, Operations, SRE, compliance experts, and business leaders to understand the logical boundaries of the systems and identify the events to monitor, audits to maintain, alerts to tweak, as well as systems to integrate with
• You will continuously hunt for areas and metrics to be added into monitoring systems for better operational visibility, incident response capability, availability, and forensics capability of the overall platform
• You will participate in the definition of processes around change and inventory management and develop solutions to audit the changes
• You will work with other teams within security organization to define communication and alerting protocols for effective and timely actions
• You will participate in defining and executing the Incident Response Plan for the platform and be responsible for providing necessary information during the response and forensics
• Demonstrate technical leadership in multiple domain areas, providing mentorship to other team members

Minimum qualifications:

• BS degree in Computer Science or equivalent with 5+ years of security operation and monitoring experience
• Experience with logging, monitoring, SIEM, dashboarding tools like AWS GuardDuty, Sumo, Grafana, SolarWinds, DataDog, Splunk, etc.
• Working knowledge of at least one Cloud Computing platform (e.g. Amazon AWS, Microsoft Azure, Google Compute etc.)
• Good understanding of how to handle logs from various systems, integrate with systems handling logs and metrics, how to setup and tune alerts based on thresholds and policies
• Hands on experience with computer programming languages and/or scripting languages such as Python, Java, Shell
• Good understanding of complexities and security challenges in large-scale distributed systems
• Working knowledge of Cloud orchestration systems such as Kubernetes, Openstack etc.
• Self-motivated and willing to delve into new areas and take on new challenges in an enthusiastic manner
• Excellent written and verbal communication skills
• Strong interpersonal, team building, and mentoring skills

Company Profile:- https://www.hashstudioz.com/">https://www.hashstudioz.com/

Job description

• Working knowledge of React JS
• Working knowledge of Redux, ES6, and Webpack.
• Good knowledge of OOP development and design patterns.
• Experience in debugging the application.
• Experience in handling browser compatibility issues.
• Good to have a working knowledge of NodeJS, Express, MongoDB/SQL.
• Must have expertise in unit testing (Jasmine/Mocha/Karma/Jest).
• Working knowledge of HTML5 & CSS3.
• Working knowledge of any CSS preprocessor- SASS, LESS, Stylus
• Experience in integrating front-end code with server-side technology like MVC (good to have).
• Responsible for communication with the clients.
• Strong interpersonal and communication skills.

• Timely receipt and processing of telecom orders and changes to services (i.e. device orders, service plan changes) via provider portals or email.
• Data maintenance in the system as well as resolving data issues.
• Professional and solution-oriented communication in English language with telecom providers, end-users, and telecom admins via emails or within the system.
• Track work tasks and status in the system
• Follow a set process for processing customer orders within contracted SLA’s
• Utilize internal help desk software systems to accurately document all support activity
• Work closely and cross collaboratively with client internal Operations department

• Excellent communication skills
• Comfortable to work in night shifts
• Exposure to global customers
• Good team player

• Client Communication & Handling
• Providing demos to clients as required
• Lead Generation
• Conceiving and developing efficient and intuitive marketing strategies
• Coordinating with clients for time to time updating services
• This job will be purely field Marketing job.

GlobalShaala aims to build a decentralised learning system for children that enables garnering inspiration for learning from educators and industry leaders alike. A personalised platform that grows with the child and helps him/her to engage in experiences that unravels his/her competences and interests. 

We are building India's first platform where children of K-12 can engage in:

* Destination-based educational experiences, which involves curriculum mapped experiences at global destinations where kids can apply their learning.

* Virtual educational experiences by interacting directly with industry leaders. Children get to discuss the ‘Why?’, ‘How?’ and ‘Where?’ of current classroom topics directly with industry leaders and understand how the fundamentals they are dealing with are being used to solve problems with real world applications.

Qualifications:

- B.Sc/B.Tech in Computer Science or a related field.

- Strong coding, data structures and algorithms.

- 1+ year experience in PHP (Laravel).

- Experience or keen interest to take ownership of code deployment in Linux based servers, Docker, Jenkins.

- Hands-on experience with relational databases like MySQL, Postgres.

Responsibilities:

- Design and develop software for given requirements.

- Involvement in the full software development lifecycle within broadly defined parameters and providing software solutions keeping into consideration the software quality needs.

- Troubleshoot, test and maintain the core product software and databases to ensure strong optimisation and functionality.

- Communicate cross-functionally, collaborate with business teams, engineers to plan, own and deliver solutions on time.