UI/UX Designer

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

• Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
• Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
• Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

• Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
• Strong hands-on experience in optimizing discovery, tailoring patterns and development.
• Validating discovery results and troubleshooting as required.
• Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
• Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

• Assist with tasks related to implementing the ServiceNow application.
• Document procedures for the discovery, configuration management functions.
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment

Our Mission

To make video as accessible to machines as text and voice are today.

At lookup, we believe the world's most valuable asset is trapped. Video is everywhere, but it's unsearchable—a black box of insight that no one can open or atleast open affordably. We’re changing that. We're building the search engine for the visual world, so anyone can find or do anything with video just by asking.

Text is queryable. Voice is transcribed. Video, the largest and richest data source of all, is still a black box. A computer can't understand it, and so its value remains trapped.

Our mission at lookup is to fix this.

About the Role

We are looking for founding Backend Engineers to build a highly performant, reliable, and scalable API platform that makes enterprise video knowledge readily available for video search, summarization, and natural‑language Q&A. You will partner closely with our ML team working on vision‑language models to productionize research and deliver fast, trustworthy APIs for customers.

Examples of technical challenges you will work on include: distributed video storage, a unified application framework and data model for indexing large video libraries, low‑latency clip retrieval, vector search at scale, and end‑to‑end build, test, deploy, and observability in cloud environments.

What You’ll Do:

• Design and build robust backend services and APIs (REST, gRPC) for vector search, video summarization, and video Q&A.
• Own API performance and reliability, including low‑latency retrieval, pagination, rate limiting, and backwards‑compatible versioning.
• Design schemas and tune queries in Postgres, and integrate with unstructured storage.
• Implement observability across metrics, logs, and traces. Set error budgets and SLOs.
• Write clear design docs and ship high‑quality, well‑tested code.
• Collaborate with ML engineers to integrate and productionize VLMs and retrieval pipelines.
• Take ownership of architecture from inception to production launch.

Who You Are:

• 3+ years of professional experience in backend development.
• Proven experience building and scaling polished WebSocket, gRPC, and REST APIs.
• Exposure to distributed systems and container orchestration (Docker and Kubernetes).
• Hands‑on experience with AWS.
• Strong knowledge of SQL (Postgres) and NoSQL (e.g., Cassandra), including schema design, query optimization, and scaling.
• Familiarity with our stack is a plus, but not mandatory: Python (FastAPI), Celery, Kafka, Postgres, Redis, Weaviate, React.
• Ability to diagnose complex issues, identify root causes, and implement effective fixes.
• Comfortable working in a fast‑paced startup environment.

Nice to have:

• Hands-on work with LLM agents, vector embeddings, or RAG applications.
• Building video streaming pipelines and storage systems at scale (FFmpeg, RTSP, WebRTC).
• Proficiency with modern frontend frameworks (React, TypeScript, Tailwind CSS) and responsive UI design.

Location & Culture

• Full-time, in-office role in Bangalore (we’re building fast and hands-on).
• Must be comfortable with a high-paced environment and collaboration across PST time zones for our US customers and investors.
• Expect startup speed — daily founder syncs, rapid design-to-prototype cycles, and a culture of deep ownership.

Why You’ll Love This Role

• Work on the frontier of video understanding and real-world AI — products that can redefine trust and automation.
• Build core APIs that make video queryable and power real customer use.
• Own systems end to end: performance, reliability, and developer experience.
• Work closely with founders and collaborate in person in Bangalore.
• Competitive salary with meaningful early equity.

• As a BDA-US Market, you are reaching out to prospects based out of the USA and guiding them through the existing tech-landscape
• With a customer-centric approach, you will qualify their career goals and identify how Scaler can help them.
• Following up with existing prospects to ensure that we are able to open up new realms of possibilities through the power of Scaler!
• Above all, a committed attitude towards the completion of daily inputs and outputs, with the goal of matching (and exceeding!) targets.
• You have an entrepreneurial bug and a desire to be a part of a transformative growth story
• You work best under no adult supervision
• You get all the weird ideas and a sudden urge to implement them
• You believe education is beyond books and a worthy life mission
• You feel that value creation and fun can and must coexist

• Minimum of 1-8 years of experience in, the EdTech industry is a plus.
• Experience in B2C sales is a must.
• Excellent verbal and written English communication skills.
• A passion for sales and target achievement
• Experience in International Sales is a must

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for an experienced Senior Software Developer for IT Services Management Team. 

In this role, you will be responsible for the application management of a B2C application to meet the agreed Service Level Agreements (SLAs) and fulfil customer expectations. 

You will act as an On-call-duty team in the time between 6:00 PM to 8:00 AM IST- 365 days a year. We are seeking a hands-on Software Developer with strong experience in Frontend + DevOps knowledge.

Responsibilities:

Problem Management & Incident Management activities: Identifying and resolving technical issues and errors that arise during application usage. 

Release and Update Coordination: Planning and executing software updates, new versions, or system upgrades to keep applications up to date.

Change Management: Responsible for implementing and coordinating changes to the application, considering the impact on ongoing operations.

Requirements:

Education and Experience: 

A bachelor’s or master’s degree in a relevant field, with a minimum of 5 years of professional experience or equivalent work experience.

Skills & Expertise:

Proficient in ITIL service management frameworks.

Strong analytical and problem-solving abilities.

Experienced in project management methodologies (Agile, Kanban).

Excellent English Communication, presentation, and interpersonal skills, with the ability to engage and collaborate with stakeholders.

Experience in 24x7 application On call Support and ready to work in shifts on a Hybrid /WFH mode.

This assignment is a long-term contract for more than 3 years.

Good knowledge in Frontend Technologies like Frontend & DevOps – skill set given below.

Skills & Requirements

React JS (v17+), Tanstack, Context, React Router, Redux, Webpack / Vite, Storybook, Jest, React Testing Library, Vitest, Cypress, npm, Restful API, Azure, Azure Devops, Kubernetes, kubeAPI, docker/container, Debug Tools, openSSL, Kustomize, Curl.

ONLY APPLY IF:

• Experience required: 3+ years
• Immediate joiners are needed
• Work location: Hyderabad, Telangana (currently work from home)
• Salary: INR 12LPA - 19LPA (negotiable as per your experience and expertise)

Job Responsibilities:

• Building interactive consumer data from multiple systems and RESTfully abstracting to the UI through a Node.js backend
• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems
• In-depth knowledge of #NodeJS, #ExpressJS or #Restify
• Experience implementing applications using Angular 2or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum one-year experience with #MEAN Fullstack paradigm
• Setting up reusable UI and tooling & best practices for the dev team.
• Identify bottlenecks and improve the application performance.

[Developers with strong React JS knowledge and open to learning the Vue JS framework also can apply]

We are looking for a SDE—Full stack  Web Developers with 2+ years of hands on experience along with Strong Frontend knowledge  Vue, React , Nuxt JS, using Bootstrap ability adopt all-new Vue complete state management modern stacks and it’s SEO configuration and develops an abundance of ideas for building efficient UI components, UI strategies, also worked on Backend JS Frameworks latest Node js Express JS, REST API Design, serverless concept  (npm, Express Js).

 Required skills

• Ability to translate designs from product teams into working product features.
• Design and build software for mobile, front-end clients and back-end systems.
• Strong understanding and fundamentals of HTML/CSS/JS 
• Vue Js, Nuxt JS, using Bootstrap (Vue CLI, Vue Router, Vuex, Composition API, Vite/Webpack configurations, hooks) and ability to adopt all-new Vue complete state management modern stacks.
• Ability to Migrate to the latest version of the respective Web UI framework and its SEO configuration and develop an abundance of ideas for building efficient UI components, UI strategies.
• Worked on Latest Node js, REST API Design, serverless concept  (npm, Express Js)
• Experience in NoSQL DB Collection documents data modeling and design for that large scale projects  (Firestore or MongoDB )

Optional Skills

• Knowledge of Advanced GCP fundamentals like Google Load balancer, Google cloud CDN.
• Have explored new backends stacks like GraphQL Hasura Cloud.
• Experience in REST API caching and CDN configurations.
• Worked on Instant pages load with more Google Lighthouse score and worked on resolving JS error reports. 
• Optional: Knowledge on Google Serverless Technologies like Google Firebase Platform (Firebase Auth, Cloud Function, Cloud Run, Google Firestore, Firebase Web SDK ) Fundamental knowledge of Docker, GCP, and the modern Serverless concept, worked on Docker (Devops Fundamental knowledge on Docker, Deployment, CD/CI) will be good.

Job Profile:

We are looking for a Senior UX designer to join the Product Experience team assisting in research, design, and development of an innovative user-need based, engaging, and intuitive online SaaS platform. Work with real customers of the SaaS platform to better the design and advocate for users’ needs.

Key Attributes you'd need to possess:

• Problem Solver - Quick on your feet, some problems require creative solutions. Communicating those with peers and clients effectively, for presentations and walk through as well as support on client calls if needed.

• Team Player- Builds strong partnerships with product & engineering teams, and understands how to handle creative differences between teams and stakeholders to manage consistency at a brand level.

• User-Driven - Advocate for the user and get them the best experience driven by design. We believe in data, the numbers don’t lie! Using data to back design decisions get you extra points! 

• Business Acumen- Should be willing to learn and understand complex business challenges, and formulate solutions to solve the problems effectively. Someone who makes intelligent decisions - work effectively, plan better, and formulate solutions that can deliver returns.

Typical work week look like:

• Research- Conducting user research, client interviews, and usability testing to understand user needs; studying data patterns that highlight these using prospecting tools for performing Client-need Analysis, track their pain-points to develop a reach-out strategy.

• Ideation and Brainstorming- Brainstorming and designing new features for our SaaS platform based on research, tech requirements, and feature requests. Lots of white-boarding, paper scribbles, and ideas!

• Dev Support- Communicating with web developers, including providing input on any needed digital enhancements

• Manage the Brand Guidelines and Visuals- Designing and managing the information architecture for the marketing website and product, drafting information flows and designing wireframes, mockups and prototypes. Branding and Illustrations for OnlineSales.ai and its marketing website or any events the company will be showcased in.

Our ideal candidate should have:

• 4+ years of work experience in designing digital products or experiences

• Relevant Degree/Diploma or experience/certification in Product or Experience design

• Great understanding of user-centric design, responsive design and designing for web

• Good communication skills

• Software skills - Adobe CC or similar. Any tool you are comfortable with to design and prototype.

• Any experience in digital marketing is a plus.

• Good to have knowledge of CSS, HTML - we work hand in hand with developers

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