content writer

• System Administration: 3+ years managing Adobe Workfront configuration, including custom forms, dashboards, and user permissions.
• Workflow Optimization: Proven ability to streamline marketing processes by building and optimizing automated workflows, templates, and reporting.
• Integration Support: Experience configuring Workfront Fusion and integrating Workfront with external tools.
• Cross-functional Collaboration: Ability to translate stakeholder business requirements into technical solutions for marketing operation efficiency.
• Platform Expertise: Deep knowledge of Oracle Eloqua campaign execution, segmentation, and data management is a strong plus.

• Strong B2B Product Manager Profiles
• Mandatory (Experience 1) - Must have 4+ years of experience with 2+ years as a Product Manager
• Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
• Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
• Mandatory (Company) - Product companies only (B2B preferred)

Preferred

• Preferred (Experience) – Prior experience as a developer or tech role is a plus

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Are you passionate about backend development and building scalable applications? Join our growing team!

Technical Skills:

• Extensive experience in programming/scripting languages and frameworks in at least two Node.js, Java Springboot, and Python.
• Understanding of architectural patterns like Flux and MVC is a desirable
• Work experience in REST API service, Socket connections, and mechanisms to handle real-time async data is important.
• Strong knowledge in OOPS, GIT, SQL/nonSQL DB (such as Elastic DB, Mongo DB, MySQL), Design Patterns
• Preferred to have experience with microservices, API gateway, AAA service
• Good knowledge of coding standards, design patterns, unit testing frameworks, TDD, CI/CD practices.

Must have previous experience in leading a team-

• Experience with RESTful web services, CSS, and HTML5 is desirable-
• Experience with designing and building APIs with REST/Microservices
• Good to know about AWS Lambda & supporting configuration knowledge. Knowledge of any of the serverless frameworks like Serverless, AWS SAM would be an advantage.-
• Good to know of API Gateway and CloudFront.-

👉 Required Skills:

• Strong experience with Node.js
• Hands-on expertise in Payment Gateway Integration
• Proficient in MySQL Database Management
• Knowledge of Socket Programming is a big plus!

Lead Data Engineer

Data Engineers develop modern data architecture approaches to meet key business objectives and provide end-to-end data solutions. You might spend a few weeks with a new client on a deep technical review or a complete organizational review, helping them to understand the potential that data brings to solve their most pressing problems. On other projects, you might be acting as the architect, leading the design of technical solutions, or perhaps overseeing a program inception to build a new product. It could also be a software delivery project where you're equally happy coding and tech-leading the team to implement the solution.

Job responsibilities

·      You might spend a few weeks with a new client on a deep technical review or a complete organizational review, helping them to understand the potential that data brings to solve their most pressing problems

·      You will partner with teammates to create complex data processing pipelines in order to solve our clients' most ambitious challenges

·      You will collaborate with Data Scientists in order to design scalable implementations of their models

·      You will pair to write clean and iterative code based on TDD

·      Leverage various continuous delivery practices to deploy, support and operate data pipelines

·      Advise and educate clients on how to use different distributed storage and computing technologies from the plethora of options available

·      Develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions

·      Create data models and speak to the tradeoffs of different modeling approaches

·      On other projects, you might be acting as the architect, leading the design of technical solutions, or perhaps overseeing a program inception to build a new product

·      Seamlessly incorporate data quality into your day-to-day work as well as into the delivery process

·      Assure effective collaboration between Thoughtworks' and the client's teams, encouraging open communication and advocating for shared outcomes

Job qualifications Technical skills

·      You are equally happy coding and leading a team to implement a solution

·      You have a track record of innovation and expertise in Data Engineering

·      You're passionate about craftsmanship and have applied your expertise across a range of industries and organizations

·      You have a deep understanding of data modelling and experience with data engineering tools and platforms such as Kafka, Spark, and Hadoop

·      You have built large-scale data pipelines and data-centric applications using any of the distributed storage platforms such as HDFS, S3, NoSQL databases (Hbase, Cassandra, etc.) and any of the distributed processing platforms like Hadoop, Spark, Hive, Oozie, and Airflow in a production setting

·      Hands on experience in MapR, Cloudera, Hortonworks and/or cloud (AWS EMR, Azure HDInsights, Qubole etc.) based Hadoop distributions

·      You are comfortable taking data-driven approaches and applying data security strategy to solve business problems

·      You're genuinely excited about data infrastructure and operations with a familiarity working in cloud environments

·      Working with data excites you: you have created Big data architecture, you can build and operate data pipelines, and maintain data storage, all within distributed systems

Professional skills

·      Advocate your data engineering expertise to the broader tech community outside of Thoughtworks, speaking at conferences and acting as a mentor for more junior-level data engineers

·      You're resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives

·      An interest in coaching others, sharing your experience and knowledge with teammates

·      You enjoy influencing others and always advocate for technical excellence while being open to change when needed

Responsibilities:

• Devise procedures to inspect and report quality issues.
• Monitor all operations that affect the quality.
• Supervise and guide inspectors, technicians, and other staff.
• Assure the reliability and consistency of production by checking processes and final output.
• Appraise customers' requirements and make sure they are satisfied.
• Report all malfunctions to production executives to ensure immediate action.
• Facilitate proactive solutions by collecting and analyzing quality data.
• Review current standards and policies.
• Keep records of quality reports, statistical reviews, and relevant documentation.
• Ensure all legal standards are met.
• Communicate with external quality assurance officers during on-site inspections.

Requirements:

• Key requirements: Functional Testing, Automation, Base24 JIRA, API.

Position description:

• Perform API Testing using frameworks like Rest Assured
• Gather Functional & Automation Testing Requirements.
• Design and implement Functional Test Automation Architecture/Framework
• Conduct functional automation testing to ensure system reliability, reusability and quality.
• Work with testing team to develop functional automation test plans and cases.
• Develop automated scripts in Selenium for the initiatives using Test NG, Maven etc… such as Web (HTTP(s)/HTML); Web Sockets and on applications based on Java technologies & Other Trending Technologies.
• Analyze test results and coordinate with development teams for bug fixes.
• Develop automated test scenarios and environments for automation testing.
• Generate test summary reports for management review.
• Analyze root causes of automation issues and provide corrective actions.
• Suggest new tools and techniques to improve testing efficiency.
• Assist in project planning, scheduling, budgeting and tracking activities.
• Provide support in project design, development and deployment activities.
• Review and recommend improvements to existing test procedures
• Develop automated test scenarios and environments for automation testing.

Primary Responsibilities:

• Perform testing for Mobile and Web based applications

Reporting Department: Product Development (2171)

Educational qualifications preferred Degree:

Required Skills:

• Extensive knowledge and experience of Automation testing and monitoring tools (at least one each) – Expiry Test, SeeTest Automation, Jenkins, Test NG, Maven, Test Complete, and any other Test Automation Tools
• Testing Coordination experience – Full understand of End to End Automation test process and experience on how and when to engage different teams such as DBA, Dev or System admins.
• Good programming experience with Advanced Core JAVA along with OOPs Concept for at least 1 year.
• Experience with Agile/ Waterfall development methodologies MS Office (Project, PowerPoint, Excel, Access, & Word)
• Experience with Continuous integration with Cloud Testing Tools, DB, Office, Studio & Simulators etc.
• Good understanding of JAVA, Test NG, Maven, SDK & Simulators
• Competent Java coding skills Advance Java with OOPs
• Strong experience in authoring, building and adopting large scale Automation Testing Solutions
• Hands on experience in building Automation Test Plan and Performance Test Strategy
• Working Efficiently Post Working Hours and Off Market Days