UI/UX Designer

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.

Our mission is to transform organizational cultures and achieve justice by creating environments where every individual is valued and feels a sense of belonging. Through providing training for workplace inclusion, understanding microaggressions, mitigating bias, and cultural literacy, Springer Capital seeks to eliminate bias and establish a just, fair working environment.

As a Remote Compliance and Audit Intern, you will be focusing on supporting our compliance and internal audit functions to ensure our operations meet regulatory standards and align with our ethical values. Your responsibilities will include reviewing internal processes, identifying potential compliance gaps, and assisting in the preparation of audit reports. Since compliance plays a critical role in safeguarding the integrity of our work, you will have the opportunity to collaborate with multiple departments across Springer Capital, gaining insight into both operational and strategic aspects of the organization.

Job Responsibilities

• Develop and maintain reusable components and front-end libraries for future use.
• Translate designs and wireframes into high-quality, responsive UI components.
• Optimize components for maximum performance across different browsers and devices.
• Implement ReactJS best practices using Hooks, HOCs, and Functional Components.
• Manage state efficiently using Redux/Flux.
• Collaborate with backend developers to integrate REST APIs.
• Debug and test applications using Mocha & Jest.
• Ensure code quality, maintainability, and scalability using modern front-end tools.

Required Skills & Qualifications

✔ 3+ years of experience in ReactJS development.

✔ Strong knowledge of JavaScript, DOM, JSX.

✔ Hands-on experience with React Hooks, HOCs, and Functional Components.

✔ Expertise in ES6+ concepts (Arrow functions, Destructuring, Spread/Rest operators, Classes, Import/Export).

✔ Experience in HTML, CSS, and responsive design.

✔ Familiarity with REST APIs and integrating backend services.

✔ Experience with state management (Redux/Flux).

✔ Strong debugging skills using Mocha & Jest for performance testing.

✔ Hands-on experience with Git, Webpack, Babel, NPM.

Good to Have:

➕ Experience with backend development (Java, Microservices).

➕ Knowledge of modern authentication mechanisms (JWT, OAuth).

• Location: Mohali, India
• Experience: 1-4 Years
• Positions: 5
• Salary: 3-8 lacs per annum

Location: Mohali ( work from office )

You can directly walk-in for the Interview

Requirements:

• Actively seek out new Sales Opportunities. 
• Knowledge of bidding portals like Upwork, Freelancer and PPH.
• Experience generating leads through Linkedin, Linkedin Sales Navigator and similar portals. 
• Building out and maintaining a strong pipeline of leads and potential new business.
• Conduct market research to identify selling possibilities. 
• Develop and manage efficient networks for Business Development. 
• Maintain knowledge of all product and service offerings of the company. 
• Write new business proposals. 
• Keep prospective client database/CRM updated.

We're seeking a skilled Front-end Lead Engineer to lead an ongoing production-ready enterprise project and contribute to code while leading the frontend team. If you're adept at creating user-friendly products and eager to work with cutting-edge tech in a growing company, we want to hear from you. We value an entrepreneurial mindset and passion for technology in our team members.

Experience: 5+ Year

Working Time: 12.30 PM to 9.30 PM

• Front-End Development: Develop and maintain front-end components for our applications using React.js, Material UI, TypeScript, React Hook Form, and React Query.
• Collaboration: Work closely with Back-End, Business, and Design teams, as well as other Front-End developers to align efforts and successfully bring solutions to market.
• Quality Assurance: Ensure all work is properly stored, maintained, and developed on the company's network, servers, and other tools. Ensure that the code adheres to established quality standards and best practices.
• Prototyping and Development: Develop prototypes, software applications, systems, and solutions for business problems using the latest tools, open-source technologies, software applications and systems, cloud-based applications, and programming languages such as Java, C++, C#, SQL, and other languages.
• Full Lifecycle Development: Participate in the full lifecycle development of applications and complex systems, including coding standards, code reviews, source control management, build processes, testing, and operations, while maintaining the best possible performance, quality, and responsiveness of such systems and/or applications.
• Agile Development: Contribute to the development and implementation of an efficient and effective solution delivery system. Utilize tools like Jira to establish trackable timelines and measurable impacts on company productivity, ensuring adherence to agile methodologies.
• Security: Ensure the confidentiality and integrity of company materials, programs, issues, business strategies, and solutions; report suspected information security violations or breaches.
• Architecture and Design: Assist in building the architecture and design of critical databases and user interfaces for use by the company, its expert network, and clients.
• Troubleshooting: Troubleshoot software applications and systems, identifying bottlenecks, bugs, and defects, and devising solutions to mitigate and address such issues as they arise.
• Compliance: Ensure that software is developed to meet functional, non-functional, and compliance requirements, maintaining continued quality, organization, and automation.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years of professional experience in front-end development.
• Strong proficiency in React.js, Material UI, TypeScript, React Query, and React Hook Form.
• Experience with monorepo development, Nx knowledge is a plus.
• Excellent problem-solving and communication skills.
• Ability to collaborate effectively in a team environment.
• Experience with agile development methodologies and ceremonies

Benefits

• Gain real-world experience in corporate functioning.
• Learn to collaborate with diverse teams and meet deadlines in a professional environment.
• Access various learning and development programs to explore your passion.
• Work in a fast-paced, rapidly expanding tech team undergoing a revamp, with exposure to advanced technology and tools relevant to your role

We are seeking a dedicated and skilled AI Project Field Engineer to join our team. The successful candidate will be responsible for executing AI projects on-site, ensuring the seamless deployment and operation of AI models and systems. This role requires a combination of technical expertise, problem-solving skills, and a strong customer focus.

Responsibilities:

• Execute and manage AI projects on customer sites, ensuring timely and successful deployment.
• Deploy and run AI models using PyTorch on various hardware configurations.
• Set up and maintain computer networks, particularly those involving IP cameras.
• Write and maintain shell scripts to automate deployment and monitoring tasks.
• Develop and troubleshoot Python code related to AI models and their deployment.
• Collaborate with customers to understand their needs and ensure their success with our AI solutions.
• Perform on-site visits as required to install, test, and troubleshoot AI systems.
• Provide training and support to customers on the use and maintenance of deployed AI systems.
• Work closely with the development team to provide feedback and insights from the field.
• Document all processes, configurations, and customer interactions for future reference.

Experience : 3 to 15 years

Location : Pune/Bangalore

Type of Employment : Permanent

Role : ServiceNow ITX

Qualification : B.E Computer or IT / MCS/ MCA equivalent

Job Overview :

The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITAM, ITOM, CSM, SPM, PPM.

Key Responsibilities :

·        Support and maintain all technical aspects of ServiceNow platform.

·        Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITX and HRSD development

·        Owns the requirement gathering sessions collaborating with various stakeholders.

·        Convert user stories into technical solutions.

·        Possess the ability to work independently with minimal management supervision

·        Testing of new and existing functionality

·        Documentation of new and existing process

·        Train end users/stakeholders

Experience and Skills Required :

·        Relevant 3+ years of experience in developing application using ServiceNow platform (Development & administration )

·        Expertise with any 1 or 2 of these ServiceNow ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM.

·        Experience with Now mobile app.

·        Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery

·        Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.

·        Experience of Scoped application and Service Portal

·        Should have good understanding about domain separation

·        Excellent Analytical, Logical, communication and problem-solving skills

·        Should have ServiceNow CSA (Certified System Administrator)

·        ServiceNow Certified Application Developer

Nice to Have :

·        ITIL certified

·        Relevant ServiceNow Certified Implementation specialist

·        Adherence to agile development methods like SCRUM

Responsibilities

• Mentoring Team of Juniors, Code Reviews, and System Design Understanding
• Design and develop APIs using NodeJs, TypeScript, and deployment using the CICD pipeline.
• Apply code reviews and development quality reviews to make sure best practices are implemented
• Expertise with MySQL including the design of schemas and development for these databases
• Understanding of System Architectures, Design Patterns, and SOLID Principles
• Knowledge of git-based workflows such as git-flow, Proficient with code editors & linting tools

Requirements

• 2+ years of development experience with NodeJS, and Javascript frameworks related to the web stack
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent communication skills, verbal and written

Good to have

• Experience with AWS Microservices
• Experience with payment gateways
• Exposure to AWS Services, policies, and the DevOps pipeline is a plus.
• Expertise with React, Redux, Hooks, and its core principles

Primary responsibilities :

Screening / Conducting interviews with engineering talent to :

1. Assess English communication skills (verbal and written)

2. Negotiating rates

3. Assess resumes, ensuring they meet Turing's standards

4. Keep a tight communication loop with software engineering candidates and maintaining

relationships with high-quality engineering talent.

5. Keeping candidates- info updated in Turing's platform.

6. Providing feedback and following up with candidates.

7. Monitor, audit, and grow Turing's engineering pipeline.

8. Working with the Vetting Operations team to refine Turing's outreach strategy and vetting process.

9. Identify, reach-out, and attract relevant professionals to drive the strategic growth of Turing's

engineering pipeline by working closely with engineering, sales, and matching teams to prioritize

sourcing strategy.

Experience:

Must have:

1. Experience in talent support roles is essential

2. Customer service experience and or HR experience.

3. Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.

4. Hungry for career growth

Hours : Must be willing to work i n South Asian time zones. Most of our engineers are from South

America, Europe, Africa, and South Asia. In order to get on calls with them, they'd need to be able to work between UTC-5 to UTC+5. Calls usually happen between 3:30 PM - 00:30 am in Indian

Timings.

Nice to have:

1. At l east 2 years of experience sourcing or recruiting technical talent with a proven track record of success. Knowledge and experience of the recruiting cycle.

2. Engineering Degree preferred

3. Previous remote working experience

4. An eye for talent and a strong understanding of the differences i n knowledge and expertise

between highly-skilled developers and average talent.

5. Formal or informal experience teaching English preferred

Key qualities:

1. Great English speaker :

- The ability to assess other peoples English communications skills

- Grammar

- Vocabulary

- Accent

- Diction

- The ability to express and communicate complex information clearly and effectively.

- The person would get on a video call, onboarding engineers to the platform.

2. Persuasive and empathetic :

- Some engineers aren't completely sold on joining Turing yet, and so this person would need to

explain the benefits of joining the Turing platform.

- This person would need to provide developer support over emails.

- Conflict resolution

- Create an inviting atmosphere, make the developer feel comfortable.

3. Can negotiate :

- If the engineer's salary ask is too high, the engineer would not be hired by us or our clients.

Therefore, this person would need to set the right expectations for a win-win solution here.

- We have a negotiation script that recommends how much each person should be paid based on

location, and the person can use this to negotiate.

4. Team Work :

- Ability to work under pressure and adhere to tight deadlines while keeping quality.

- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.

5. Process-driven/methodical :

- Strong attention to detail.

- Problem solver and can easily identify areas of improvement

Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.