Customer Service-Chat and Emails

Customer Service-Chat and Emails at O1 INDIA · Mumbai · 1 - 2 years · ₹2L - ₹4L / yr · Raised funding · Posted 20 Oct 2018

Customer Service-Chat and Emails

at O1 INDIA

Posted by Kena Shah

1 - 2 yrs

₹2L - ₹4L / yr

Mumbai

Skills

Client Servicing

Inbound Marketing

Inbound Chats

Inbound Calling

Chats

The primary responsibilities of a Chat/Email Support Executive would be : Respond on chats/emails to provide resolution to the query and obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Skills required: Prior Experience in Chat or Email compulsory Patience & Temperament Good communications skills Ability to listen and active problem-solving skills Good interpersonal skills Ability to handle the pressure

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About O1 INDIA

Founded :

2015

Type :

Product

Size

Stage :

Raised funding

About

Shop101 is a social commerce startup that empowers individuals like homemakers and students to become entrepreneurs and make money by reselling products listed in the marketplace by verified suppliers. Over 10,000 suppliers and 90+ Lakh resellers have registered with Shop101 since their inception in 2015. For individuals who want to start earning from home, we empower them to start the business without investment. For this Shop101 provides them with everything from products to resell, easy payments for their customers, easy sharing on social media – all in a free mobile app. Earnings are credited weekly based on all the sales generated by resellers. For suppliers and manufacturers, we enable access to the marketplace with 100+ categories for which they can supply products; manage their shipping all over India, process orders, returns, cash on delivery collections, invoicing – all again with a simple and easy to use interface.