Customer Service-Chat and Emails

Job Description -

Profile: .Net Full Stack Lead

Experience Required: 7–12 Years

Location: Pune, Bangalore, Chennai, Coimbatore, Delhi, Hosur, Hyderabad, Kochi, Kolkata, Trivandrum

Work Mode: Hybrid

Shift: Normal Shift

Key Responsibilities:

• Design, develop, and deploy scalable microservices using .NET Core and C#
• Build and maintain serverless applications using AWS services (Lambda, SQS, SNS)
• Develop RESTful APIs and integrate them with front-end applications
• Work with both SQL and NoSQL databases to optimize data storage and retrieval
• Implement Entity Framework for efficient database operations and ORM
• Lead technical discussions and provide architectural guidance to the team
• Write clean, maintainable, and testable code following best practices
• Collaborate with cross-functional teams to deliver high-quality solutions
• Participate in code reviews and mentor junior developers
• Troubleshoot and resolve production issues in a timely manner

Required Skills & Qualifications:

• 7–12 years of hands-on experience in .NET development
• Strong proficiency in .NET Framework, .NET Core, and C#
• Proven expertise with AWS services (Lambda, SQS, SNS)
• Solid understanding of SQL and NoSQL databases (SQL Server, MongoDB, DynamoDB, etc.)
• Experience building and deploying Microservices architecture
• Proficiency in Entity Framework or EF Core
• Strong knowledge of RESTful API design and development
• Experience with React or Angular is a good to have
• Understanding of CI/CD pipelines and DevOps practices
• Strong debugging, performance optimization, and problem-solving skills
• Experience with design patterns, SOLID principles, and best coding practices
• Excellent communication and team leadership skills

Location: Bangalore

Experience: 3–5 years

Type: Full-time | On-site

Start: Immediate

Why this role exists

Most AI products fail not because they lack capability, but because they don’t deliver repeatable outcomes at scale.

We are building a platform where AI agents don’t just respond — they execute workflows reliably across enterprises.

This role exists to ensure:

• We can deploy across multiple Tier-1 customers without breaking
• We can measure outcomes, not activity
• We become impossible to replace at renewal

What you’ll do

You will not manage a backlog.

You will own the product as a system that drives business outcomes.

1. Build the workflow execution platform (v2)

• Ship a platform that supports 3+ concurrent Tier-1 deployments without custom forks
• Eliminate one-off implementations — move toward configurable, reusable systems
• Ensure the product works across real enterprise environments, not ideal ones

2. Own outcome tracking and monetization layer

• Design instrumentation to track:
• Business outcomes (conversion, recovery, resolution)
• Not just interactions or usage
• Enable hybrid pricing models (Stage 2) across multiple accounts
• Ensure every deployment can prove ROI clearly

3. Convert customer reality into product roadmap

• Work directly with insurers like:
• SBI Life Insurance, HDFC Life, ICICI Prudential Life Insurance
• Translate:
• Feedback
• Failure modes
• Operational friction
• into clear product priorities
• Build features that make the platform 2x harder to rip out at renewal

4. Create new AI-native product segments

• Identify workflows that were not possible before AI
• Build entirely new categories of automation and execution
• Go beyond efficiency — enable new revenue or capability layers

5. Drive cost reduction and operational efficiency

• Reduce dependency on:
• Support teams
• Manual intervention
• Move toward self-serve, reliable execution
• Target: support dependency → near zero

6. Improve activation and time-to-value

• Reduce deployment/activation time to 7–21 days
• Work closely with deployment teams to remove friction
• Ensure customers see value within weeks, not months

7. Own customer experience of the product

• Ensure live customers:
• Are satisfied
• See consistent performance
• Track and improve:
• Reliability
• Latency
• Outcome success rates

What success looks like

• Platform supports multiple Tier-1 deployments without breaking
• Outcome tracking is clear, trusted, and monetizable
• Customers can prove ROI within weeks
• Product becomes deeply embedded and hard to replace
• Activation happens in ≤ 21 days
• Support dependency drops significantly

Who you are

• You have 3-5 years of product management experience
• You have built systems, not just features
• You are comfortable working in:
• Ambiguous environments
• Customer-facing contexts
• You think in:
• Outcomes
• Trade-offs
• Systems design

What will make you stand out

• Experience building enterprise SaaS or AI platforms
• Strong understanding of:
• Workflow systems
• Integrations
• Operational constraints
• Have worked closely with customers to shape product direction
• Have built products that are used daily in production environments

Why join

• You will define how AI actually works in enterprises
• Your work directly impacts:
• Revenue
• Retention
• Product defensibility
• You will build a platform that moves from demos → real execution

What this role is not

• Not a backlog manager
• Not a feature prioritizer in isolation
• Not disconnected from customers

What this role is

• A system builder
• A translator of customer reality into product truth
• A driver of outcome-based product thinking

One question to self-evaluate

Can you build a product that works across multiple enterprise customers without breaking — and proves its value every single day?

Job Title: Senior System Administrator

Location: Bangalore

Experience Required: 7+ Years

Work Mode:

• 5 Days Working
• Rotational Shifts
• Hybrid Work after probation

Job Description:

We are seeking a Senior System Administrator with 7+ years of hands-on experience in managing Windows Server environments, virtualization technologies, automation tools, and hybrid infrastructure (on-prem & Azure). The ideal candidate should possess strong problem-solving skills, be proficient in scripting, and have experience in Office 365 and Microsoft Intune administration.

Key Responsibilities:

• Manage and maintain Windows Server environments
• Handle virtualization platforms such as Citrix, Nutanix, VMware, Hyper-V
• Implement and maintain automation using tools like Ansible, Terraform, PowerShell
• Work with Infrastructure as Code (IaC) platforms and DevOps frameworks
• Support and manage Office 365 and Microsoft Intune
• Monitor and support Data Center Operations (DCO) and NOC
• Ensure security and compliance across systems
• Provide scripting and troubleshooting support for infrastructure automation
• Collaborate with teams for CI/CD pipeline integration
• Handle monitoring, backup, and disaster recovery processes
• Work effectively in a hybrid environment (on-prem and Azure)

Skills Required:

• Office 365 Administration
• Microsoft Intune Administration
• Security & Compliance
• Automation & Infrastructure as Code (IaC)
• Tools: PowerShell, Terraform, Ansible
• CI/CD and DevOps framework exposure
• Monitoring & Backup
• Data Center Operations (DCO) & NOC Support
• Hybrid environment experience (on-prem and Azure)
• Scripting & Troubleshooting
• PowerShell scripting for automation

Strong Data engineer profile

Mandatory (Experience 1): Must have 6 months+ of hands-on Data Engineering experience.

Mandatory (Experience 2): Must have end-to-end experience in building & maintaining ETL/ELT pipelines (not just BI/reporting).

Mandatory (Technical): Must have strong SQL capability

Job Title: Sr. Sales & Marketing Executive

Introduction: The upcoming years are going to be filled with exciting new developments at Organization, and we are looking for exceptional people to make the Organization of tomorrow beautiful, usable and inventive. Working from our Mumbai [Head Office], you will be part of a small and rapidly growing team. You will spend your days at Purple Tuche performing tasks such as calling clients, fixing appointments, meeting clients, and converting leads into sales. At Organization, we are passionate about what we do. We look for strong-minded people with a clear vision who will do whatever it takes to get the job done. Significant professional experience is preferred.

Job Profile: Area of operation: Sr. Sales & Marketing Executive

Job Responsibilities:

● Creating relationships with potential and existing clients via networking, calls, emails and in-person meetings.

● Building and sustaining long-lasting relationships with existing and potential clients.

● Researching potential clients' products or services and determining the geographic location of most of their target customers.

● Meet with potential clients to present company offerings and proposals and address their concerns.

● Assisting the marketing team in the preparation of media kits and promotional plans.

● Attending networking meetings, sales meetings, trade shows, exhibitions and workshops as required.

● Generate a sales funnel for the company’s various offerings.

● Convincing clients to purchase company products and services by communicating the benefits.

● Generating leads and efficiently keeping in regular contact with existing prospects.

● Understanding and keeping up-to-date with constant developments in the communications industry and agency market.

● Identifying areas for expansion and development.

● Create weekly/monthly forecasts on revenue/target management and end-of-month revenue and market performance reports.

● Delivering against these targets to ensure revenue expectations are met.

● Maximising networking opportunities and regularly using conferences, events and trade shows to increase awareness and develop a further network of contacts.

● Maintaining Client Database from all available sources.

● Make sure that monthly, quarterly and annual sales targets are met.

Key Skills /Requirements:

● Minimum 3+ years experience in the field of Sales & Marketing of Media / Agency / IT Background (face-to-face experience imperative; experience within the Agency sales preferred)

● Educated to degree level or equivalent

● Self-starter who is target-driven and self-motivated and must be comfortable in a target-oriented environment.

● Excellent communication and presentation skills (telephone, written and face-to-face)

● Consultative sales skills: our audience is made up of agencies/media owners and requires a balance of soft sell approach and hard sell closure

● Excellent time management, an individual who thrives on working autonomously

● Experience working in IT sales with a bit of technical knowledge and understanding of and passion for the industry.

● The ideal candidate will be determined, outgoing, positive, articulate and diplomatic.

Experience: Min. 3 years+ (Fresher’s strictly don’t apply)

Candidates Preferred: Male & Female - mandatory in the media, events, and advertising.

Working Hrs. 10.00 a.m. to 7.00 p.m. [Monday – Friday][Alternate Saturdays] 

If interested Candidate apply through link:- https://tiny.cc/NGtalent  

• Strong hands-on experience with .NET Core based Web API, C#, LINQ, Entity framework.

• Strong hands-on experience on writing complex stored procedures, functions, creating views and writing complex database queries with database being SQL Server

• Nice to have: Working experience on Azure components such as Azure functions, App Services, Azure Storage such as blobs/Queues/Table storage etc., Azure DevOps, CI/CD pipelines

• Strong understanding of object-oriented programming

• Familiar with various design and architectural patterns

• Proficient understanding of code versioning tools like GIT

• Experience in Automation Testing.
• Experience in WebDriver automation
• Should have very clear concepts in Java, cucumber, Bdd framework.
• Min 7+ years of experience in Test Automation of APIs and micro services
• Experience in scripting for automation - using JAVA/Python
• Experience with building automation framework for API/Web
• Experience in test delivery in an Agile model with focus on in-sprint automation
• Strong hands-on experience with automation of APIs using SOAPUI/Rest Assured or other API automation frameworks.
• Strong in validation content from XML, data bases and flat files using script.
• Strong knowledge of Database and SQL queries for data validation
• Solid understanding of test process: requirement analysis, test scenario design, test case creation, test scripting and status reporting to stakeholders for testing services
• Experience working with Jenkins to build CI/CD pipeline. 
• Experience in leading small teams of engineers is desirable

•  Polished verbal and written communication style.
• Ability to confidently build a strong rapport with customers and internal stakeholders.
• Comfortable in interacting with and presenting to executives and senior leadership.
• Lead and develop the organization with regard to competence, professionalism and streamlined processes Expand the customer base and acquire profitable Business
• Responsible for key account relationship with key customers in the region.
• Excellent presentation and documenting skills
• A team worker with good interpersonal skills
• Ability to work under pressure and to make decisions under UN-predictable situation and think outside the box to make it simpler