Transaction Manager - Commercial

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Responsibility

• Preparing draft computation of income and Return of Income for Individual, Firms, Companies, Trusts, etc.

• Handling and ensuring timely TDS filings & TDS payments, other Income Tax forms as and when required.

• Identify the missing information required to complete task and communicate the same.

• accounting activities including reconciliations of bank coordination with client/vendor.

• Preparing MIS and other reports

• Preparing data for TDS payment & returns

• Preparing GST working and E-Invoice

• Dial the payment for vendor & taxes as per approval.

Skills required

• Commerce Graduate with 1-3 years of work experience in tax and accounting

• Knowledge MS Office- outlook, word, excel, ppt etc.

• Knowledge of Tally accounting software

• Knowledge of TDS rate and GST including due dates under GST, PT, & TDS

• Team Player

• Effective communication and presentation skills

Benefits:

• Non-encashable paid leave of 15 days on confirmation

• Five days’ week

• Convenient location

• Training, sponsorship to seminar etc

If Interested Apply through here and link:-  https://tiny.cc/NGtalent

·Sales Strategy and Planning:

•  Develop and implement comprehensive sales strategies aligned with company goals. 
•   Analyze market trends, competitor activity, and customer needs to identify new business opportunities. 
•  Set sales targets and quotas for the sales team. 
• Create sales forecasts and monitor performance against targets. 

Team Management:

• Lead and motivate a sales team, including hiring, training, coaching, and performance evaluation. 
• Delegate tasks effectively and empower team members to achieve individual goals. 
• Foster a positive sales culture and promote collaboration within the team. 

Client Relationship Management:

• Build and maintain strong relationships with key clients and identify potential new customers. 
• Understand client needs and develop customized solutions to meet their requirements. 
• Negotiate contracts and close deals effectively. 

Sales Operations:

• Monitor sales activities and performance metrics to identify areas for improvement. 
• Implement sales processes and procedures to ensure efficiency and compliance. 
• Manage sales pipelines and track progress towards sales targets. 

Reporting and Analysis:

• Prepare regular sales reports and presentations for senior management. 
• Analyze sales data to identify trends and insights to inform strategic decisions. 

Cold calling to the client, Analyzing their requirements regarding the residential properties, scheduling their site visits and take proper followup till bookings of flats

Responsibilities:

• Partner with the business to determine the optimal solution for their prioritized needs
• Enforce design principles leading with configuration and only writing code when needed
• Participate in the full software development life cycle from technical design to development, testing and deployment
• Should be able to work with business stakeholders to understand the roadmap, pain points.
• Quickly understand existing system architecture, analyze and recommend improvements.
• Should be able to design solutions on ServiceMax and distribute tasks to team members and guide them.
• Design and develop solutions that best leverage the ServiceMax platform to support critical business functions and meet project objectives, business requirements and company goals
• Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
• Develop, test, and document custom development, integrations, and data migration elements of ServiceMax implementation.
• Independently analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
• Follow coding standards best practices, and participate in code reviews
• Accountable for the following: design workshops with ServiceMax and SFDC best practices including application limits, complete requirements analysis and confirmation, identify and own the final documentation for the technical specifications for the customizations, confirm functional design, document final solutions, lead deployment including guiding all sandbox code migration
• Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and customer requirements
• Perform ServiceMax configuration activities, Service Flow Manager Configuration and APEX trigger implementation, including training the system administration and IT team members.

Required Skills

• Minimum 5 years of experience working on Salesforce Platform.
• Having a good understanding of Salesforce object models, relationship, limits, security etc.
• Should be aware of customization and configuration options.
• Minimum 4 years of experience working on ServiceMax technology, where minimum 2 years should be as a lead/architect.
• Having built large scale ServiceMax application catering to complex use cases. Having experience of different ServiceMax modules like Work Order Management, SFM, Location Management, Dispatch Console, Mobile App etc.

Job Description:

· Below are the typical activities expected to be performed by a ServiceMax Administrator/ Developer.

· These activities will be performed to support, break-fix, unit test, configure and develop Horiba's

· ServiceMax as per Help Desk tickets and other projects in a timely manner.

· Technical experience with Force.com, SFDC/ ServiceMax Administrator, Visual Force, Java.

· Field Service "Best Practice" guidance to segments/ end users

· Consult and assist end users and other support team members with data mapping activities in support of integration with SAP system or other systems in future..

· Provide Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices al

· Segment requirements. Follow Horiba Change Management process.

Administration

· ServiceMax administration related to all ServiceMax objects (standard and custom)

· ServiceMax configuration related to all ServiceMax objects (standard and custom) including Work Ord

· Management, Case Management, Service Flow Manager, Dispatch Console, Mobile configuration, MFL

· Tracking user login history and adoption matrices.

· Installation of apps from AppExchange

· Creation of users for an organization

· Maintain login credentials

· Generic users permissions

· Specific data access permissions

· Group Management

· Manage queues & public groups

· User assignment to queues & public groups

Security: Object security definition for Smax users

· Profile Management on object level permissions

· Role wise access on records

· Sharing rules additional record access for users

· Manage permission sets

General Configuration: Objects

Maintain standard object architecture and relationship model

• Create custom objects and maintain relationships among the objects

• Custom Fields

• Create custom fields

• Manage access to different profiles

• Manage page layouts to include custom fields

Page Layouts: Define Object field layouts based on profile

• Addition Of fields, sections, buttons, custom links, actions, related object lists, report charts, etc.

Data Management: Creation of reports & dashboard, maintaining report types, sharing of reports and dashboard

• Setting product Prices (standard, list, sale), Revenue and Quality Schedules.

• Build and manage email alerts

Deployment: Data deployment at organizations / sandboxes using change sets

Posted on Mar 5, 2024.

Summary about us & the role:
Thrive is a restaurant-first direct ordering platform. Our product touches the lives of restaurant owners, management, kitchen + operations staff and also end consumers.

This role offers an exciting chance for you to build a consumer + merchant experience. And there's a lot of scope to grow and learn at the same time.

Direct ordering is a blue-ocean and we're looking out for innovative designers looking to create brand new experiences contrary to what you see already with food delivery apps.

Role:

• Minimum 2 years of relevant experience
• Should possess strong knowledge of visual design principals along with proficiency with illustrations and icon design
• Proficiency with design tools such as Adobe creative suite, Sketch, Figma and prototyping tools
• Shape the user experience of wireframes by adding or enhancing visual elements considering the principals of aesthetic design.
• Focus on the aesthetics of a product and its related materials by strategically implementing iconography, typography, space, layouts, colour, Illustrations, and in dashboard training gifs/ videos.
• Maintain a design style guide and ensure every feature shipping out into production is compliant with it.
• Work closely with frontend engineers to provide design deliverables such as icons, fonts or any other styling element.
• Work closely with product marketing team on the feature announcement plans, come up with the creative and get them implemented.

Good to have

• Ability to multitask and coordinate between teams.
• Strong attention to detail and strong time management.

• Basic HTML5, CSS3, and JavaScript skills are a plus.

***Brownie points

• Prior experience with SaaS tools & dashboards
• Prior startup experience

Purpose of the Job:

Will be the face of the organization in terms of attracting talent, the incumbent will be handling entire recruitment life cycle – sourcing, screening, interviewing, selecting, salary negotiation an on boarding. The goal is to understand the ongoing hiring mandates and strategically hire to ensure the business continuity. Flexible and versatile to diversified hiring.

Key Deliverables:

• Would be responsible to lead entire TnA cycle
• To identify prospective candidates using a variety of channels.
• Assessing candidate and their suitability in terms of the experience, technical knowledge and the organizations culture.
• Research and develop a sustainable strategy pertaining to diversity hiring.
• Research into competitors and market place
• Define job description and document specifications for business and corporate positions.
• Adhere to the company’s recruitment metrics, such as time-to-hire and cost-per-hire.
• Identify areas where there can be improvement and pitch in strategies that will help in making the recruitment process much more efficient.
• Follow-up references and check credits.
• Manage Recruitment Partners and maintain a healthy source mix.
• Will be responsible in monitoring hiring for centers PAN India

Skills / Competency required:

• 7+ years of experience in talent acquisition with excellent understanding of recruitment processes
• Excellent communication skills written and verbal in English, Tamil and Hindi
• Well versed with latest sourcing tools and good knowledge of candidate selection methods
• Critical thinker and problem-solving skills.  
• Good interpersonal, presentation and communication skills
• Team player
• Good time-management skills
• Strong planning and execution skills
• Negotiation skills
• Strong in Head Hunting and Industry mapping.

Job Description:

1. Developing the latest user-facing features using React.js.
2. Translate designs and wireframes into high-quality and responsive screens.
3. Building reusable components and front-end libraries for future use.
4. Learn and understand user interactions & Translate designs and wireframes
into high-quality code.
5. Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
6. Creating servers and databases for functionality and coordinating with various
teams working on distinct layers.
7. As a MERN Stack Developer, you will be involved from conception to
completion with projects that are technologically sound and aesthetically
impressive.

Skill Requirements:

1. Full-stack experience designing and building scalable applications end-to-end.
2. Excellent JavaScript skills and strong proficiency in React.
3. Familiarity with the MERN stacks (Mongo DB, Express.JS, React.JS, and Node.JS)
and Working experience with React, Redux, ES6.
4. Experience building backend APIs using Node JS and Express JS.
5. Experience with NoSQL databases such as Mongo DB, mongoose, aggregation
framework, and Redis.
6. Experience with Web sockets and related frameworks (e.g. Socket.IO) and
Knowledge of JSON Web Token.
7. Experience using RESTful APIs and basic Authentication Mechanisms.
8. Create and Maintain Microservices & Ability Showcase past work via live web
pages and familiarity with code versioning tool Git

     Designation – Tech Architect

Skills – Salesforce

Qualification – BE/ BSC/ BTECH

Experience – 12- 15 Years