Ticketing Executive

About MyOperator 

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. 

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. 

Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. 

Role Overview 

The AVP – Engineering & Technology will own the entire technology ecosystem of the company end-to-end. This role is responsible for product architecture, engineering execution, AI strategy, platform scalability, security, and technical excellence across all products and services. 

This is a hands-on leadership role with complete accountability—from product vision to production reliability. You will act as the technical custodian of the company, working closely with the CEO, Product, Business, and Customers. 

This role is ideal for entrepreneurial leaders, ex-founders, or senior technologists who have built and scaled products and teams. 

Key Responsibilities 

Technology & Product Ownership 

● Own end-to-end product engineering for all SaaS platforms and AI solutions

● Define and drive technical vision, architecture, and long-term scalability ● Ensure high availability, performance, security, and reliability of platforms

● Translate business vision into robust, scalable technical systems

AI & Innovation Leadership 

● Lead the AI roadmap including LLM-based agents, automation, and intelligence layers

● Drive build vs buy decisions for AI, infra, and tools 

● Ensure responsible, secure, and cost-effective AI adoption 

● Continuously evaluate emerging technologies for competitive advantage Engineering Execution & Delivery 

● Build, mentor, and scale high-performing engineering teams 

● Set engineering standards for code quality, DevOps, testing, and deployment

● Own delivery timelines, tech debt management, and release governance

● Establish strong engineering culture, accountability, and ownership 

Stakeholder & Business Alignment 

● Partner closely with CEO, Product, Sales, and Customer Success

● Support enterprise deals with technical confidence and credibility

● Act as the final escalation point for all technical risks and decisions ● Present technology strategy and progress to leadership and board 

What We’re Looking For 

Experience & Background 

● 10+ years of experience in software engineering and architecture

● Proven experience leading large-scale SaaS platforms 

● Strong exposure to AI/ML, LLMs, APIs, cloud-native architectures ● Experience owning products from 0 → 1 or 1 → scale 

● Prior experience as Founder, Co-founder, CTO, VP Engineering is a strong plus

Leadership & Mindset 

● Entrepreneurial mindset with ownership mentality 

● Ability to think business-first, not just tech-first 

● Comfortable operating in ambiguity and fast-paced environments ● Strong decision-maker with bias toward action 

● Deep sense of accountability and execution excellence

Why Join Us 

● Direct reporting to the CEO with real decision-making power

● Opportunity to shape the technical DNA of a growing AI company

● Build AI agents and SaaS products at scale 

● Potential for long-term leadership growth and wealth creation

● High-impact role with visibility across the organization

We are seeking a highly skilled Power Platform Developer with deep expertise in designing, developing, and deploying solutions using Microsoft Power Platform. The ideal candidate will have strong knowledge of Power Apps, Power Automate, Power BI, Power Pages, and Dataverse, along with integration capabilities across Microsoft 365, Azure, and third-party systems.

Key Responsibilities

• Solution Development:
• Design and build custom applications using Power Apps (Canvas & Model-Driven).
• Develop automated workflows using Power Automate for business process optimization.
• Create interactive dashboards and reports using Power BI for data visualization and analytics.
• Configure and manage Dataverse for secure data storage and modelling.
• Develop and maintain Power Pages for external-facing portals.
• Integration & Customization:
• Integrate Power Platform solutions with Microsoft 365, Dynamics 365, Azure services, and external APIs.
• Implement custom connectors and leverage Power Platform SDK for advanced scenarios.
• Utilize Azure Functions, Logic Apps, and REST APIs for extended functionality.
• Governance & Security:
• Apply best practices for environment management, ALM (Application Lifecycle Management), and solution deployment.
• Ensure compliance with security, data governance, and licensing guidelines.
• Implement role-based access control and manage user permissions.
• Performance & Optimization:
• Monitor and optimize app performance, workflow efficiency, and data refresh strategies.
• Troubleshoot and resolve technical issues promptly.
• Collaboration & Documentation:
• Work closely with business stakeholders to gather requirements and translate them into technical solutions.
• Document architecture, workflows, and processes for maintainability.

Required Skills & Qualifications

• Technical Expertise:
• Strong proficiency in Power Apps (Canvas & Model-Driven), Power Automate, Power BI, Power Pages, and Dataverse.
• Experience with Microsoft 365, Dynamics 365, and Azure services.
• Knowledge of JavaScript, TypeScript, C#, .NET, and Power Fx for custom development.
• Familiarity with SQL, DAX, and data modeling.
• Additional Skills:
• Understanding of ALM practices, solution packaging, and deployment pipelines.
• Experience with Git, Azure DevOps, or similar tools for version control and CI/CD.
• Strong problem-solving and analytical skills.
• Certifications (Preferred):
• Microsoft Certified: Power Platform Developer Associate.
• Microsoft Certified: Power Platform Solution Architect Expert.

Soft Skills

• Excellent communication and collaboration skills.
• Ability to work in agile environments and manage multiple priorities.
• Strong documentation and presentation abilities.

Position: Retail sales manager

Experience: 5+ year in jewellery retail sales

salary: Negotiable

Location:: Gurgaon; delhi

Industry: Retail/ Jewellery

Job Summary:

We are looking for an experienced and dynamic Retail Sales Manager to oversee the daily operations of our jewellery showroom. The ideal candidate will be responsible for driving sales, managing staff, ensuring excellent customer service, and maintaining the showroom aesthetics and inventory.

Key Responsibilities:

Sales & Customer Service:

• Achieve and exceed monthly and annual sales targets.
• Build and maintain relationships with customers to enhance loyalty and repeat business.
• Train staff on sales techniques, product knowledge, and customer engagement.
• Ensure high standards of customer service, handling inquiries, concerns, and complaints efficiently.
• Drive promotions, discounts, and festive offers to maximize revenue.

Showroom & Inventory Management:

• Maintain the showroom cleanliness, organization, and visual appeal.
• Ensure all jewellery pieces are displayed attractively as per brand guidelines.
• Oversee stock levels, track sales trends, and coordinate with the purchasing team for restocking.
• Conduct regular stock audits and ensure loss prevention.

Team Management:

• Lead, mentor, and motivate the sales team to achieve showroom goals.
• Conduct training sessions on sales techniques, jewellery trends, and customer handling.
• Schedule shifts and assign duties to optimize workforce efficiency.
• Monitor team performance and provide constructive feedback for improvement.

Marketing & Business Development:

• Implement in-store marketing campaigns and collaborate with digital marketing teams for promotions.
• Engage in local community events to promote brand awareness.
• Identify new business opportunities, partnerships, and collaborations.

Administrative & Compliance:

• Ensure all transactions are processed accurately through billing software.
• Maintain proper documentation of sales, stock movement, and customer records.
• Ensure compliance with legal and company policies, including safety measures and security protocols.

mail updated resume with current salary-

email: jobs[at]glansolutions[dot]com

satish: 88 O2 74 97 43

Marketing Head Job Description

Responsibilities Include But Are Not Limited To The Following:

 Lead the development and execution of a comprehensive marketing strategy, focusing on brand enhancement, packaging innovation, and performance marketing.

 Design and oversee the implementation of a loyalty program to foster long-term customer relationships.

 Monitor and optimize performance marketing campaigns, ensuring a consistent return on investment.

 Collaborate closely with design and product teams to ensure brand alignment and innovative packaging concepts.

 Manage and mentor the marketing team, fostering an environment of continuous growth and learning.

 Ensure seamless interdepartmental coordination for holistic marketing initiatives and campaign delivery.

 Possess a deep understanding of market trends and consumer behaviour to drive branding efforts.

 Act as the primary marketing contact, liaising with other department heads and stakeholders.

 Work closely with IT, Operations, and the web teams to deliver growth and creative product enhancements and solutions.

 Conduct and present internal reporting, analysis and insights around activations, redemptions and category performance

 Conduct competitive and category research and educate internal stakeholders in relevant trends that affect gift card sales and redemption.

 Manage and champion the implementation of Little Italy’s Loyalty program and product enhancements

 Evaluate the gift card program regularly by interpreting data, identifying trends, and making recommendations for continual improvements

 Manage vendor relationships

 Build and Analyze brand strategy and consumer insights

 Manage a team of marketing people working on brand initiatives

 Lead and motivate the target audience to “take action”

 Measure and report performance of all marketing campaigns, and assess ROI and KPIs

 Monitor market trends, research consumer markets and competitors’ activities

 Devise innovative growth strategies  Manage Vendor Relationships  Drive Online and App Sales

 Manages district operations by directing and coordinating activities consistent with goals, objectives and policies

 Identify, develop, and execute partnership campaigns with existing and new vendor partners.

 Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns

 Design, build and maintain our social media presence  Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

 Identify trends and insights, and optimize spend and performance based on the insights

 Brainstorm new and creative growth strategies

 Plan, execute, and measure experiments and conversion tests

 Collaborate with internal teams to create landing pages and optimize user experience

 Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

 Instrument conversion points and optimize user funnels

 Collaborate with agencies and other vendor partners  Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

 Handling publications and updation of content for all the marketing collateral including website, newsletter, brochure, corporate presentations etc.

 Hands-on experience on tie-up with various Digital Media, e-commerce platforms for FMCG - Food Products (E-commerce platforms like Amazon, Big Basket, Natures Basket etc.).

 Candidate must have strong analytical, organizational and multi-tasking skills.

 Lead SEO/SEM and digital campaign efforts.

Requirements

 Bachelor's Degree in Marketing, Advertising/PR, Communications or related business discipline

 6+ years’ experience in marketing, database marketing or campaign management

 A proven track record of developing and executing high-impact, data-driven marketing campaigns and experience managing multiple projects at various stages

 Ability to handle a highly dynamic and fast-paced office setting, demonstrating the ability to pivot and adjust to changing needs and demands

 Knowledge and experience with cross channel marketing programs including email, SMS, display, direct mail, social, search etc.

 Solid understanding of marketing fundamentals, including list selection criteria, file scoring and segmentation and the ability to contribute to strategies that align with product road map

 Experience with partnering with a creative agency for content and creative develop and strategy

 Able to relate results, insights and recommendations in a meaningful way to business partners

 Ability to mobilize, lead and influence a diverse team of internal and external stakeholders

 Proven working experience in digital marketing.

 Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns.

 Highly creative with experience in identifying target audiences and devising digital.  Campaigns that engage, inform and motivate.

 Experience in optimizing landing pages and user funnels.

 Experience with A/B and multivariate experiments.

 Solid knowledge of website analytics tools.

 Experience in setting up and optimizing Google AdWords campaigns.

• Ability to understand business requirements and translate them into technical requirements
• Write, test, and release world-class, production-ready code
• Ensure that the data needs of the UI are fulfilled with efficient database queries
• Ensure compliance with software engineering standards and processes defined at Simform.
• Optimizing components for maximum performance across a vast array of web enabled devices and browsers

• Solid hands-on experience with ReactJS frontend development with modern practices. 
• HTML5, JavaScript, ES6, and TypeScript expertise
• Experience with   React .js / D3.js / GraphQL is a plus
• Proficiency with CSS3, Sass, and Mixins - knowledge of GSAP would be a plus
• Familiarity with RESTful APIs integration 
• Experience with common front-end development tools such as Babel, Webpack, NPM, Bower, Gulp etc. 
• Familiarity with code versioning tools such as Git, SVN, Github, Bitbucket

Jain Software is a leading software development company that specializes in creating innovative and cutting-edge software solutions for businesses. We are currently seeking a highly skilled and experienced Software Project Manager to join our team. As a Software Project Manager, you will be responsible for overseeing the planning, execution, and delivery of software projects, ensuring they are completed on time, within budget, and to the highest quality standards.

Responsibilities:

1. Project Planning and Scope Definition:

• Collaborate with stakeholders to define project objectives, requirements, and deliverables.
• Create and maintain project plans, including timelines, milestones, and resource allocation.
• Conduct feasibility studies and risk assessments to identify potential project constraints and develop contingency plans.
• Define project scope and ensure alignment with customer expectations.

1. Team Management and Leadership:

• Lead a team of software developers, designers, and testers, fostering a collaborative and productive work environment.
• Assign tasks, set priorities, and provide guidance to team members to ensure timely project execution.
• Conduct regular team meetings to track progress, address issues, and ensure effective communication.
• Mentor and coach team members to enhance their technical skills and professional growth.

1. Project Execution and Monitoring:

• Monitor project progress, identify deviations from the plan, and implement corrective actions as needed.
• Coordinate with cross-functional teams to ensure seamless integration of software components.
• Conduct quality assurance checks and ensure adherence to coding standards and best practices.
• Track and manage project risks, issues, and dependencies to minimize disruptions and maximize project success.

1. Stakeholder Communication:

• Act as the primary point of contact for project stakeholders, including clients, senior management, and internal teams.
• Provide regular project status updates, including progress reports, risk assessments, and budget summaries.
• Manage customer expectations by ensuring clear and timely communication regarding project scope, timelines, and deliverables.
• Proactively address stakeholder concerns, resolving conflicts, and facilitating effective decision-making.

1. Continuous Improvement and Best Practices:

• Identify areas for process improvement and implement best practices to enhance project management methodologies.
• Foster a culture of continuous learning and innovation within the project team.
• Stay updated with the latest industry trends, technologies, and tools to drive efficiency and effectiveness.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience (X+ years) as a Software Project Manager or in a similar role.
• Strong understanding of software development methodologies, processes, and best practices.
• Proficiency in project management tools and software, such as JIRA, Trello, or Microsoft Project.
• Excellent leadership and team management skills, with the ability to motivate and inspire team members.
• Strong problem-solving and decision-making abilities, with a proactive and results-oriented approach.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• PMP or PRINCE2 certification is a plus.

Joining Jain Software as a Software Project Manager provides an exciting opportunity to work on challenging projects, lead a talented team, and contribute to the success of our software solutions. If you are passionate about software development, have a track record of delivering successful projects, and thrive in a dynamic and collaborative environment, we would love to hear from you.