Project Manager

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Position - Graphic Designer|

Experience: 1-3 years (Freshers are most welcome)

Location: Ambattur, Chennai

About the Role

We are looking for a creative and innovation-driven Graphic Designer who can blend AI tools and human creativity to produce visually compelling digital content. This role involves working closely with the marketing team to create engaging visuals, AI-generated media, and high-quality storytelling assets for campaigns.

Key Responsibilities

• Create compelling and effective logos, designs, print and digital media
• Utilize AI-powered platforms to generate strong visually appealing designs
• Prompt Engineering for AI-driven content creation
• Coordinate with marketers to understand requirements, campaign objectives, and content directions
• Continuously review and improve the generated content to ensure visual quality, originality, and brand consistency
• Stay updated with cutting-edge AI video creation tools and industry trends, integrating new skills and technologies as needed

Required Skills & Qualifications

• Innovation and Quality oriented mindset
• Proficient in Adobe Illustrator, Premiere Pro, Photoshop, After Effects (or any similar platforms)
• Experience or strong interest in AI video generation tools such as
• Hedra AI
• Kling AI
• VEO3
• RunwayML
• Synthesia
• Pictory
• or similar platforms
• Thumbnail creation using tools like Midjourney, Leonardo AI
• Strong English writing skills and basic understanding
• Use AI Text-to-Speech tools such as Eleven Labs, Descript to generate voiceovers
• A portfolio showcasing your work
• Creative mindset with an eye for high-quality content and digital storytelling
• Team player with strong communication skills to liaise with the marketing department
• Ability to blend AI + human creativity for seamless storytelling and marketing trends

Apply early by filling out the form:

https://forms.gle/iV4cvNqbeNgmuSxq5

Let’s get started on building your path to success!

Job Types: Full-time, Permanent, Fresher

Key Responsibilities:

Identify, approach, and onboard new client companies for recruitment solutions.

Leverage existing network in the staffing and recruitment ecosystem to generate new business leads.

Conduct client meetings (virtual and on-site), pitch SnapFind’s offerings, and convert leads into long-term partnerships.

Manage the complete sales cycle from lead generation to closure and post-sale client relationship.

Collaborate with internal delivery and freelancer teams to ensure service quality and satisfaction.

Maintain a strong pipeline of prospects and provide regular updates to the leadership team.

Ensure revenue targets and client acquisition goals are consistently met.

Represent SnapFind at HR events, job fairs, and client sites when required.

About Us:

Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make a mark in the trading and fintech industry. If you are looking for just another backend role, this isn’t it. We want risk-takers, relentless learners, and those who find joy in pushing their limits every day. If you thrive in high-stakes environments and have a deep passion for performance. driven backend systems, we want you.

What We Expect:

• We’re looking for a Backend Developer (Python) with a strong foundation in backend technologies and

a deep interest in scalable, low-latency systems.

• You should have 3–4 years of experience in Python-based development and be eager to solve complex

performance and scalability challenges in trading and fintech applications.

• You measure success by your own growth, not external validation.

• You thrive on challenges, not on perks or financial rewards.

• Taking calculated risks excites you—you’re here to build, break, and learn.

• You don’t clock in for a paycheck; you clock in to outperform yourself in a high-frequency trading

environment.

• You understand the stakes—milliseconds can make or break trades, and precision is everything.

What You Will Do:

• Develop and maintain scalable backend systems using Python.

• Design and implement REST APIs and socket-based communication.

• Optimize code for speed, performance, and reliability.

• Collaborate with frontend teams to integrate server-side logic.

• Work with RabbitMQ, Kafka, Redis, and Elasticsearch for robust backend design.

• Build fault-tolerant, multi-producer/consumer systems.

Must-Have Skills:

• 3–4 years of experience in Python and backend development.

• Strong understanding of REST APIs, sockets, and network protocols (TCP/UDP/HTTP).

• Experience with RabbitMQ/Kafka, SQL & NoSQL databases, Redis, and Elasticsearch.

• Bachelor’s degree in Computer Science or related field

Skills Required:

• 7+ years of experience as software engineer.
• Experience in Dot.Net technologies - Asp.Net MVC, WebAPI, .NetCore
• Experience in ORM like Entity Framework /Dapper
• Experience with Object-Oriented Design and SOLID principles
• Experience with Unit Testing, Mocking and Dependency Injection frameworks
• Experience with SQL Server, NoSQL or other database technology
• Experience with software quality, testing procedures and build automation tools
• Knowledge of the Principles & Patterns of Agile Software
• Ability to understand and troubleshoot existing code and maintain existing systems.
• Ability to identity performance bottlenecks.
• Experience working with version control tools such as GIT and CI/CD tools.

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo, Dynamo
• With 3+ years, Proven experience as a Full Stack Developer or similar role preferably using MERN stack.
• Binding of UI elements to JavaScript object models
• Creating RESTful services with Node.js
• Architect scalable web architectures
• Work in a cross-functional team to deliver a complete user experience
• Create Unit and Integration tests to ensure the quality of code
• Be responsive to change requests and feature requests
• Write code that is cross-platform and cross-device compatible
• Ability to wear many hats and learn new technologies quickly
• Experience in using AWS

Hello,

As discussed below is the JD of GC/BDE Intern/BDE/Sr,BDE/BDM- Inside Sales. 

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30am-7:30pm/ Mon-Sat working.

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications. 

AnnexLogic System Pvt. Ltd. is a leading comprehensive business software product development services provider. We partner with both start-ups and established businesses globally in their idea-to-implementation journey. We are a team of professionals who believe in creating business value for our clients through in-depth research, analysis, formation and implementation. Our customers are spread across the globe including the US, Canada, Australia, UK, Europe and Asia-Pacific region.

We are always looking for opportunities to extend our team with new proficient and talented colleagues who love working in a start-up culture, and this time, we need a Senior Back-end Developer, with strong technical skills and relevant experience of at least 4 years.

You’re a motivated team player who takes initiative and pride in his work and contributes to an informal working environment. You will be confident in your ability to develop the product, taking into account the following:

● Excellent knowledge of NodeJS
● At least 3 years of working experience with backend technologies
● Knowledge of PHP is considered a plus
● Knowledge of Java or Kotlin is considered a plus
● You can learn quickly new technologies and adapt to new technical challenges
● Experience in working with a TDD approach
● You have a strong background in Linux-based development
● You have previous experience with container technologies such as Docker
● You have strong knowledge of microservice architecture
● You are passionate about writing clean, maintainable & testable code
● You have strong Agile/Scrum work ethic
● You are continuously researching tools, technologies, frameworks and practices.
● Projects with a high complexity interest you
● You are highly committed and responsible, independent and able to take an initiative
● You are always mindful of quality attributes like maintainability, performance, security, scalability, usability and testability.
● You carefully read the specifications and assignments and you like to take responsibility for your components from start to end
● You feel comfortable discussing and deepening technical and technical requirements with the PM
● You have multitasking capabilities, attention to detail and excellent analytical skills
● Excellent interpersonal and teamwork skills 1 Responsibilities:
● Work on multiple microservices - written in NodeJS (TS, JS), Spring (Kotlin), PHP (Symfony)
● Develop new microservices to accommodate the (many) new features and requirements of the project
● Refactor existing microservices or extract new ones to improve performance and scalability
● Come up with ideas to improve existing architecture - feedback and ideas are always welcome
● Monitor, trace and debug production microservices to ensure an application with 0 downtime
● Work to improve the CI / CD flow of the project Things we can guarantee:
● Competitive salary, with many other extra benefits (complex medical package, extra free days, events, gifts and others)
● Opportunity to work on a challenging project, using the latest technologies
● The perfect framework for professional development
● A young, creative and friendly team
● A flexible work schedule which makes you more productive
● We support any opportunities that are useful for you, including training and events