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Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

Opportunity:

We are looking for a young and enthusiastic personality who loves UI design and be at the forefront of creating exceptional user interfaces for our laundry industry. We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you'll be an active voice in shaping our product.

Responsibilities:

         User Interface Development:

●     Develop and maintain responsive and user-friendly web and mobile user interfaces using HTML, CSS, and JavaScript frameworks.

●     Ensure consistent and pixel-perfect implementation of UI designs across different browsers and devices.

         Optimization:

●     Optimize UI code and assets for performance, speed, and scalability.

●     Implement responsive design principles for seamless user experiences on various screen sizes.

         Cross-Functional Collaboration:

●     Work closely with UI/UX designers to translate design concepts and wireframes into functional web interfaces.

●     Collaborate with product managers, back-end developers, and QA engineers to deliver high-quality products.

         Testing and Debugging:

●     Perform testing and debugging to identify and resolve front-end issues and ensure a smooth user experience.

●     Stay updated on industry best practices and emerging technologies.

Required Candidate Profile:

         Education: Bachelor's degree in Computer Science, Web Development, or a related field is preferred.

         Front-End Development Skills:

●     Proficiency in HTML5, CSS3, JavaScript, and front-end development frameworks (e.g., React, Angular, Vue.js).

●     Strong understanding of responsive web design principles.

         Experience: Previous experience in front-end development, with a portfolio demonstrating your skills and projects you've worked on.

         Cross-Browser Compatibility: Knowledge of cross-browser compatibility issues and solutions.

         Problem-Solving: Strong problem-solving skills and the ability to debug and troubleshoot front-end issues effectively.

         Communication: Excellent communication and teamwork skills, with the ability to collaborate with cross-functional teams.

         Adaptability: Ability to adapt to changing project requirements and deadlines.

As a UI Developer on our team, you'll have the opportunity to shape the user interfaces of our digital products, contribute to the development of innovative features, and enhance the overall user experience.

Responsibilities:

• Review, Evaluate, and Validate technical requirements.
• Work and lead other team members to translate the requirements into final deliverables.
• Understand Storyboards and Visual mock-ups.
• Understand and utilize the latest tools, technologies, and trends in Web development.
• Ensure the deliverables meet Primathon standards, and guidelines.
• Developing your frontend capability in complex problems and expanding your horizon of technologies.
• Responsible for designing, coding and modifying web pages that are focused on content within the standards, guidelines and requirements of clients.
• Work with clients, and other team members as appropriate.
• Understand and utilise the tools and technologies being used.
• Work with CTO to keep on track with the project plan.
• Come up with efficient, modular and scalable solutions for business and technical problems.

Requirements:

• Experience with Frontend technologies (React.js ).
• Proficient understanding of web markups, including HTML, CSS-3
• Proficient with modern JavaScript (ES6+: classes, modules, arrow function, destructuring etc).

Roles and Responsibilities

* Work closely with the marketing team to develop social media campaigns that help to achieve corporate marketing goals.

* Develop monthly reports on emerging social media trends that will be submitted to the management and executive teams

*  Monitor the companies social media accounts and offer constructive interaction with users

* Create methods for finding and saving online customer reviews

* Analyse the long-term needs of the company’s social media strategy and offer quarterly reports to the management and executive teams that outline any necessary changes to the digital marketing plan

Requirements and qualifications 

*  bachelor’s degree in marketing, Communications, or a related field

*  4+ years’ experience in social media management

*  Exceptional multi-tasking skills

*  Able to explain complex social media data in an understandable way

*  Strong problem-solving skills

*  Knowledge of Social Media advertising platforms is required.

*  Knowledge of the latest digital marketing trends

*  Experience with email automation tools

*  Sense of ownership and pride in your performance and its impact on         the company’s success

*  Critical thinking and problem-solving skills

*  Team player

* Good time-management skills

*   Excellent interpersonal and communication skills

About Starmark

You will be a part of highly motivated individuals who believes in the concept of “learning while implementing”, a team which practices an idea of developing a shrink and a wrapped solution which are agile, scalable, performance optimized and maintainable. We at Starmark exercise learning and the sharing of ideas in an open environment, where you can visualize the transforming of complex healthcare business requirements into flexible, customizable software. 

Skills Required

C#, SQL, ASP.NET, MSSQL, .NET Framework, Web API, XML, JSON, AJAX, jQuery, JavaScript, ADO.NET, WCF, IIS 7.5, NUnit, LINQ, Web services, UI Development, OOPS Concepts. 

Key Accountabilities & Deliverables

 We are currently seeking an energetic and highly motivated .net developer who thrives in a team environment, has a desire to learn new technologies and who wants to be part of a progressive team. 

• Write clean, scalable code using .NET programming languages 
• Producing code using .NET languages (C#) 
• Upgrading, configuring and debugging existing systems 
• Develop documentation throughout the software development life cycle (SDLC) 
• Familiarity with architecture styles/APIs (REST, RPC) • Understanding of Agile methodologies 
• Provide technical ownership for subcomponents (code, functional validity, and quality). 
• Perform software development tasks within appropriate schedule, task, and quality guidelines set in conjunction with the Lead / Project Manager of the project. 
• Specify, create, modify, maintain, and test software component(s) that are part of a larger software project. 
• Ensure adherence of design and code to standards. 
• Regularly perform self-review of code and quality. 
• Ensure adherence to processes defined for the project. 
• Effectively document technical issues, changes to code, etc. 
• Prepare unit test cases and execute them to verify quality 
• Fix any defects found by self, lead or QC team 
• Report code completion and code quality – Implementation report 
• Make the builds whenever necessary 
• Effective oral and written communication 
• Strong problem solving, analytical and design skills. Possesses the ability to be accurate, consistent and detail oriented. 

We are building for the future of work by changing the way the world looks at information and data paradigms. The Meaning Engine by India-based Needle Innovision enables building solutions by processing meaningful data out of anything stored anywhere - structured, unstructured data types, distributed, at scale and more. 

In our quest to do more, we are looking for a fantastic Java Tech Lead to join us in a hybrid setting from New Delhi. Below are some (seriously important) green flags that we are looking for from you: 

🟢 Ability to build and repeat the vision, not just work on tasks in the new phase of your career

🟢 The excitement to architect awesome products and resilient teams

🟢 Preparedness to move into enterprise-ready environments 

🟢 Build team motivation, delegate smartly and create a career path

This could be an awesome launching pad for someone who enjoys working towards big-picture goals, has a keen interest in leadership, and has a deep understanding of Java technologies.  Our teams are sustained on values of care and we offer a generous number of vacation days, the opportunity to craft your calendar with flexible schedules and very soon an insurance plan for you and your loved ones. We offer a starting salary range of 10-14LPA.

What you will do: 

• Collaborate with the client to understand problem statements and provide solutions for the same.
• Explain client requirements to the project team and plan and delegate work requirements
• Ensure the applications are released to production in the committed timeline
• Work with the QA team to ensure the code developed by the team passes the necessary quality check.
• Document application changes and development updates
• Set and evolve standards and best practices for our application development team 
• .Guide and mentor junior developers and engage in regular learning activities
• Oversee development process compliance and CI activities.

What you will bring: 

• 4 years minimum detail-oriented experience as a Senior Software Engineer.
• Experience in client interactions and/or are looking forward to doing that (preferred if, you have worked in B2B application development for large enterprises 🟢)
• Prior experience of at least one large project with a few people under your belt. (🟢)
• Expert-level knowledge of Java, Spring Boot, Oracle/Postgres.
• Expert-level knowledge on one or all of Hibernate/JPA/MyBatis.
• Experience in RESTful services and fundamentals of MVC architecture.
• Experience in working with and configuring web and application servers, such as Apache/Nginx/Tomcat.
• Proficient understanding of build tools, such as Maven/Gradle and code versioning tools, such as Git/SVN.
• Ability to review specifications documents and provide technical inputs on successfully implementing business solutions.

As a Java Tech Lead, you would be expected to understand business requirements, represent Needle to external stakeholders, and have experience in working in agile teams.

If leading a squad that implements digital transformation solutions at the intersection of data science and AI excites you, and if our awesome bite-sized team inspires you to be a part of our quest, we think you could be the one to help build the impact, we are looking to building here. 

Lets talk!

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations.

Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80 countries. Founded in 2015, Emeritus, part of the Eruditus Group has more than 1,400 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.

With offices in six countries, 1000+ employees and more than 100,000 student enrollments over the last 12 months, Emeritus is a global leader in the $280 billion global professional education market. In 2020, EMERITUS secured a $113 million Series D round with participation from Leeds Illuminate, Prosus Ventures, Sequoia India, and Chan Zuckerberg Initiative.

Learning Design – designing to maximize the learning of the student; having a student centric approach in all decisions regarding design experience.

Storyboarding – translating the raw video footage into an accessible and engaging series of videos that enhance the student’s learning.

Visualization – using visual medium to convey ideas and enhance learning - creating visual representations of concepts, ensuring visual consistency and harmony in the videos.

Video reviews – checking the quality of videos received from the video editors.

Co-ordination with Production team – interacting with teammates the extended team (video editing partners) to create a top-quality product.

Skills and Qualifications

• Education: Bachelor’s or Master’s degree in Educational Tech, Instructional Design, Mass Communication, or Journalism. An MBA degree is highly desirable.
• Specialized knowledge: Instructional design, online learning, video-based learning, mobile learning  Other characteristics: team player, ability to work in a global, virtual team, Prior experience in a startup environment will be helpful, innovative, attention to detail, ability to grasp technical concepts and simplify them visually, and an inclination towards understanding academic content.
• Professional certification: Instructional design, video editing a plus
• Experience: At least 6 years work experience in a fast-paced, growth environment in a similar role

Characteristics

• Team player
• Ability to work in agile methodology
• Ability to grasp technical concepts and simplify them visually
• Strong written and verbal communication skills
• Innovative
• Attention to detail
• An inclination towards understanding academic content

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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