Telesales Executive

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Our client is a Leading Indian consumer electronics start-up and is one of the fastest-growing start-ups. They have also emerged as the fifth largest wearable brand globally. They are super passionate about the impact that they are making in people’s lives and are looking for a fellow self-starter to join our ambitious bunch.

Responsibilities

· Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.

· Training, mentoring and supporting scrum teams to follow agile values, principles, and practices.

· Determining and managing tasks, issues, risks, and action items.

· Scheduling and facilitating scrum events, meetings, and decision-making processes.

· Monitoring progress and performance and helping teams to make improvements.

· Planning and organizing demos and product/system testing.

· Ensuring the proper use of collaborative processes and removing impediments for the scrum team.

· Tracking project processes, deliverables, and financials.

· Preparing and presenting status reports to stakeholders.

Requirements

· Bachelor's degree in computer science, information technology, or a relevant field preferred.

· 6+ years of experience as a Scrum Master

· 3-4 implementation of LCNC platforms like Mendix.

· Ability to analyze and think quickly and to resolve conflict

· Ability to work with internal stakeholders and vendors

· Strong communication, interpersonal and mentoring skills

· Ability to adapt to a changing environment

· Self-motivation and ability to stay focused in the middle of distraction

Responsibilities

> Selecting features, building and optimizing classifiers using machine

> learning techniques

> Data mining using state-of-the-art methods

> Extending company’s data with third party sources of information when

> needed

> Enhancing data collection procedures to include information that is

> relevant for building analytic systems

> Processing, cleansing, and verifying the integrity of data used for

> analysis

> Doing ad-hoc analysis and presenting results in a clear manner

> Creating automated anomaly detection systems and constant tracking of

> its performance

Key Skills

> Hands-on experience of analysis tools like R, Advance Python

> Must Have Knowledge of statistical techniques and machine learning

> algorithms

> Artificial Intelligence

> Understanding of Text analysis- Natural Language processing (NLP)

> Knowledge on Google Cloud Platform

> Advanced Excel, PowerPoint skills

> Advanced communication (written and oral) and strong interpersonal

> skills

> Ability to work cross-culturally

> Good to have Deep Learning

> VBA and visualization tools like Tableau, PowerBI, Qliksense, Qlikview

> will be an added advantage

• Strong in both Core and Apps side.
• Strong in Apps DBA areas, R12.1, R12.2, Cloning, Patching, Multinode, DMZ, Troubleshooting, Concurrent Manager, Sysadmin Activities 
• Strong in Core BDA areas , Architecture, Installation, Cloning, Patching, Performance Tuning, Standby , DG, RAC, OEM, Upgrade, Migration,Troubleshooting, Replication tool 
• Should be flexible for timng

About the role

Experience in Firmware/Software programming in embedded Linux & RTOS based application development. Candidate must have a very good understanding of ARM processor, hardware and custom board or product development experience.

Roles and Responsibilities:

• Design, code and integrate software for an embedded Linux/RTOS targeted application (applications, drivers, framework)
• Customization, deployment and maintenance of Linux distribution
• Interact with Linux kernel, integrate new device drivers Improvement and maintain existing software components
• Perform unit test, Integration test, verification and validation of the product developed.
• Assist with the hardware design surrounding the processor
• Document the projects according to standards (protocols, architecture, technical specifications, etc.)

Qualifications:

• Bachelor degree in Electronics or computer science engineering.
• Minimum 6 - 12 years of experience in embedded Linux programming.

Specific skills:

• Expert in C programming with RTOS.
• Hands-On experience with Protocol development.
• Nice to have Protocol development experience such as USB or DP, HDMI or equivalent.
• System level design and understanding of overall system
• Strong knowledge of Linux, ARM processor architecture with SOC, FPGA interface is a plus.
• Hand-on experience on Linux kernel and device-driver development and debugging.
• Knowledge/Experience of TCP/IP, Network programming.
• Ability to write effective and reusable code according to best practices.
• Must be a dynamic, autonomous, and team-oriented individual.
• Knowledge of hardware and low-level development is an asset.

Krafty Solutions is looking for an enthusiastic, energetic, young-minded mobile application developer(experienced or fresher) who take pride in the work they do.

Krafty Solutions is a product design and development company where you will learn a lot in your field by working in a very friendly environment. An opportunity will be given based on your preference.

About You

If you're the guy who has a strong bias for making things happen, always wears a smile on your face, with a proactive attitude then we would like to meet you. You will work closely with your team leader who will help you to learn new things as well as resolve your doubts. If you're interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.

Knowledge

• 3+ years of experience as iOS Developer
• In-depth knowledge of iOS (Mac OS), iPhone SDK, Objective C & Swift languages.
• Strong understanding of XCode, including compiler flags.
• Experience building IOS applications connected to RESTful APIs.
• Good experience in App submission process (iTunesConnect), Offline & online data storage, synchronization, RESTful API & JSON structure.
• Good understanding in usage of Cocoapods libraries and social apis like Facebook, Google Maps, etc.
• Good understanding in payment gateway SDK integrations.
• Experience with a version control system (GIT, SVN, CVS, etc)
• Good understanding of IOS UI design principles, patterns, and best practices.
• Curiosity and a highly collaborative work style, a wish to share what you already know and jumping at the opportunity to dive into new technology.
• Good understanding of Architectures like MVVM, VIPER, MVP.
• Good Understanding of RxSwift

Responsibilities and Duties

• Participate in the entire application lifecycle, focusing on coding and debugging
• Design and build advanced mobile applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources, APIs, bug fixing and improving app performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Manage cutting-edge technologies to improve legacy applications
• Ensure the performance, quality, and responsiveness of applications
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automation
• Stay up-to-date with emerging technologies

Key Skills

• Swift, Objective C, iOS SDK, Xcode, Git Required Experience and Qualifications
• Education - B.E/ B.Tech/BCA/MCA/MSc IT degree in Computer Science, Engineering or a related subject
• Experience - 3-5 yrs

Benefits

• Great Company Culture - A relaxed, friendly and positive company culture with a dynamic young team
• Work-Life Balance - Genuine work/life balance served at Krafty.
• A Well Earned Rest - You will get 11 paid public holidays as well as 12 paid leaves. So, a total of 23 HOLIDAYS
• Flexible working hours - Reaching late at the office would never be an issue for you. Fully remote culture
• Weekends Off - Saturday & Sunday Fixed Off

Responsibilities:

• Design and deliver scalable web services, APIs and backend data modules.
• Understand requirements and develop reusable code using design patterns & component architecture and write unit test cases
• Collaborate with product management and engineering teams to elicit and understand the requirements and develop solutions
• Stay current with latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers.

Required Qualifications:

• 6+ years of experience writing multithreaded programs running in Java
• Experience on Java, Spring Boot,, Apache Nifi ,  workingDocker, EKS, Azkaban, Jenkins
• Experience with Git and build tools like Gradle/Maven/SBT.
• Strong understanding of object-oriented design, data structures, algorithms, profiling, and optimization.
• Have elegant, readable, maintainable and extensible code style.
• Experience on AWS is preferable
• Knowledge on top algorithms like sorting, heap/stack, queue, search, etc.
• Familiarity with test-driven development
• Thrive in a fast-paced environment, with ability to deliver code of quality quickly.
• Attention to details. Strong communication and collaboration skills.
• BS in Computer Science or equivalent