Mulesoft Integration Lead

Account Manager (Customer Success) — Account Audits & Customer Advocacy

Location: Remote

Hours: Full-time, EST 9:00am–5:00pm

Reports to: Customer Success Leadership

Role summary

We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.

What you’ll do

• Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
• Build and deliver account health/usage reports with insights, risks, and recommended next steps
• Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
• Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
• Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
• Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
• Track follow-ups and outcomes to ensure issues are closed and customers feel supported

What we’re looking for

• 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
• Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
• Confident communicator on Zoom with the ability to explain solutions clearly and calmly
• Skilled at cross-team coordination and escalation with Product/Engineering
• Organized and reliable: you follow through and keep customers informed
• Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)

Nice to have

• Experience with churn-risk management, customer health scoring, or renewals
• Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
• Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer

Success looks like

• Faster resolution times and fewer repeat issues
• Improved product adoption and customer sentiment
• Reduced churn risk via proactive interventions and clear action plans

How to apply

Send your resume and a short note describing:

1. A time you diagnosed a customer issue using data/usage signals
2. How you coordinated with Product/Dev to resolve it
3. Your availability to work EST 9–5

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• Implement and schedule advertisement campaigns for a range of clients across a wide variety of industries and digital media platforms.
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• Manage the launch of new custom units to ensure the success of campaign and revenue goals 
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• Implement business reviews of campaigns and address preset metrics for success 
• Onboarding new vendors for fleet, printing and mounting teams.

Job Location: Baner, Pune (On-site)

Key Duties and Responsibilities

●     Design and develop websites from initial concept, site architecture, and user interface to finished deliverable

●     Code and implement custom themes, functions, and plugins using best practices and relevant coding standards.

●     Design and implement new features, enhancements, and content of existing websites

●     Create and update re-usable code libraries to streamline the WordPress development cycle

Requirements

●     3+ years’ experience working in web development and interface design.

●     In-depth WordPress experience with high-quality outcomes

●     Gutenberg block development experience.

●     Working knowledge of WordPress REST API or GraphQL.

●     Strong knowledge of current web development languages (including HTML5, CSS3, PHP/MySQL)

●     Comfort with Git-based development and deployment workflow.

●     Familiarity with web standards and usability

●     Flexibility and eagerness to identify, learn, and use new and changing technologies

●     Ability to manage multiple projects at a time

●     Attention to detail

Job Responsibilities

• Services Sales and consulting Business Development Handle clients and consult them as per their investment need in business.
• The position is responsible for managing the process from the sourcing of leads through the awarding of franchise agreements to prospective franchisee leads.
• Develops and implements a robust strategic recruitment approach and process to identify qualified candidates
• Works closely with the Marketing department to develop and implement innovative approaches and creative campaigns to generate leads
• Maintain consistent contact with existing clients
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's degree 2 - 3+ years in the sales industry
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills
• CRM experience is preferred

Skills / Attributes

• Strong Communication, Organisational, Operational and People Skills
• Highly presentable
• Developed analytical and problem-solving abilities
• Strong interpersonal skills
• Energetic self-starter
• A hands-on approach to problem-solving
• Fanatical attention to detail
• Strong customer service orientation