Telecallers

at Mainstay Sales Solutions

Posted by Muzaffar Shaikh

We have brought together the best minds in industry, academia and technology domains to transform stakeholder journeys through innovation and digitalization of businesses and education institutions.

JD for Customer Service Executives/ Food Concierge Responsibilities: Responsible for taking inbound calls and making outbound calls to the customers. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Adhere to SOP, Quality guidelines set for the process. Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them. Must be on time, and have good attendance Other duties and special projects as assigned Qualifications: Previous customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO Ability to communicate clearly with customers and co-workers Great communication, language, verbal and written skills Professional and friendly phone demeanor Must be able to use the internet and Microsoft Office especially Excel Good computer skills and accurate typing skills of 30-40 wpm minimum Strong sense of urgency Positive attitude Commitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. Ability to work varied hours/days/Rotational Shifts as dictated by business

Buddy4Study is India's largest Scholarship Platform with a team of 65 people. We are looking for a HR manager as a core member who can help us to recruit the best people as our team member. Must be an excellent communicator and be able to propagate our company vision to the potential candidates effectively. Team bonding activities, Policies adherence are other important activities.

We are seeking ambitious, talented HR manager who thrives in a challenging, agile, high octane, culturally diverse and fun-loving environment. One who is highly motivated, creative individual with experience and a passion for developing strategies with current and future goals of the organization. The opportunity will allow the individual to learn and experience new things, build skills and enhance network that are normally impossible in a corporate environment and be on a trajectory to exponential personal and professional growth! The individual will work directly with the founder and CEO on various human resource strategies. Job roles Develop organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives. Aggressively drive talent and hiring plan, ensure right talent is hired for all positions. Implements human resource strategies like employment processing, compensation, health and welfare benefits, records management, safety and health, succession planning, employee relations and retention. Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change. Scale up the organisation quickly. Ability to work with complex and diverse skill sets. Skills required 2-3 years of HR experience (required) Experience with development and implementation of human resource strategies. Good communication skills. Strong leadership, interpersonal, and creative thinking capabilities.

We are looking for a highly driven Ayurveda Community Manager who is passionate about building and growing a community of Ayurveda Doctors. The candidate must atleast have a Bachelor’s degree in Ayurveda. This role is focused on building the community of Ayurveda doctors from the start. We are looking for a dynamic individual that is willing to work in a fast paced environment of a venture capital funded startup and is willing to hustle to achieve company goals quickly. This opportunity allows the individual to be at the forefront on how to build a world class community of Ayurveda doctors and what it takes to win in an entrepreneurial setting. It will allow the individual to learn and experience new things, build skills and networks that are normally impossible in a corporate environment and be on a trajectory to exponential personal and professional growth! The individual will work directly with the founder and CEO and is responsible for onboarding Ayurveda practitioners and experts onto the AyurConnect platforms. Essential Duties • Ultimate objective is to be the face of AyurConnect in the Ayurveda Doctor’s community • Ayurveda Doctors On board - Ideate and implement innovative ways to help grow our community and engage them by implementing innovative mechanisms and tools. • Online and Offline Ayurveda Doctor’s Interaction - Getting Ayurveda Doctors engaged and building our community is a significant part of the role. • Conceptualizing, coordinating, and hosting unique and memorable Ayurveda Doctors Meet-up experiences. • Attend community events to be able to network and spread the word and get Ayurveda Doctors on-boarded. • Manage projects / lead specific community initiatives – Lead certain important aspects of AyurConnect Community strategy including conceptualizing and executing the strategy. Skills Required: • A BAMS degree with 3-5 Years of prior experience a must • Strong interpersonal and communication skills a must • An MD Ayurveda or Ph.D a plus • Degree from R.A Podar or TISS a plus • Admin of Facebook and Ayurveda groups preferred but not necessary. • Education/Experience abroad preferred but not necessary. What We're Building AyurConnect wants to provide a platform where Ayurvedic doctors share their knowledge, best practices and treatment protocols with other Ayurvedic doctors and collaborate on research based, science backed initiatives in Ayurveda. The mission of our organization is to propagate Ayurveda in India and abroad so that users can find a natural and holistic way in treating their ailments and Ayurvedic doctors get a sustainable stream of revenue through new customers.

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Seeking a high-energy operations professional for a core team position at an early stage startup About AbleCold Logistics: (www.ablecold.com) We are building India’s widest network of a reliable integrated cold supply chain. We guarantee our customers a hassle-free single point of contact for managing different kinds of cold supply chain needs, while ensuring a robust temperature control throughout the chain. The current $5Bn cold chain market is fraught with issues – fragmented service providers, service disruptions, improper temperature control, product damages and lack of flexible options such as part loads. In addition, with increasing consumer awareness and competition, manufacturers need cold chain as a key differentiator for their products. We work with select existing cold storage and reefer owners. With the AbleCold Operating System and use of smart technology, we streamline operations to improve service standards while maintaining costs. Our innovative business model - asset-light, tech-enabled, integrated SC management - enables us to have higher service reliability, customized solutions and faster access to markets than existing players. We are currently building the AbleCold core team for pilot operations in Bangalore. About the Founder: Abhay Kothari, Founder of AbleCold Logistics, is a chemical engineer from IIT Kanpur and an MBA from Harvard Business School. He has worked in operations, strategy and business development with Fortune 500 companies and startups in India and USA. Over the past 12 years, he has acquired a unique set of experience ranging from hands-on operations and quality management at HUL, to strategy development for C-suite executives at Fortune 100 companies (USA), to building and scaling a business at Treebo Hotels. www.linkedin.com/in/kothariabhay Job Description: The city logistics head will be part of the core team and will work directly with the founder. He / She will be responsible for setting up and managing the Bangalore logistics operations for AbleCold. Key responsibilities: 1. Develop AbleCold’s intra-city logistics network - develop a network of last-mile partners, evaluate multiple reefer technologies and identify best fit for different operations / customer requirements, develop and implement service contracts, on-board and train partners / drivers 2. Implement AbleCold Operating System for intra-city distribution - define SOPs, KPIs and develop performance management systems, identify and deploy technology solutions to improve productivity, service levels and optimize costs 3. Manage and continuously improve daily operations - ensure on-time in-full deliveries, ensure temperature control, monitor and ensure daily compliance to SOPs in last mile deliveries 4. Manage and improve last mile customer experience As part of the core team, the city logistics head would also get an exposure to and would be expected to contribute actively in shaping other aspects of the operations and the business. Required skills / competencies / experience: 1. High energy individuals excited about building a business from scratch 2. 4-8 years of experience managing and building intra-city B2B logistics operations, including forecasting and planning, data analytics and managing MIS reports. 3. Prior cold chain and startup experience preferred 4. Self-starter with a strong execution bias and customer focus. 5. Ability to prioritize and meet deadlines. 6. Strong negotiation skills. 7. Good communication skills. Education: Undergraduate in Engineering or Post graduate in supply chain or relevant field Salary: At-market compensations with equity Requirement: Immediate

Seeking a high-energy operations professional for a core team position at an early stage startup About AbleCold Logistics (www.ablecold.com): We are building India’s widest network of a reliable integrated cold supply chain. We guarantee our customers a hassle-free single point of contact for managing different kinds of cold supply chain needs, while ensuring a robust temperature control throughout the chain. The current $5Bn cold chain market is fraught with issues – fragmented service providers, service disruptions, improper temperature control, product damages and lack of flexible options such as part loads. In addition, with increasing consumer awareness and competition, manufacturers need cold chain as a key differentiator for their products. We work with select existing cold storage and reefer owners. With the AbleCold Operating System and use of smart technology, we streamline operations to improve service standards while maintaining costs. Our innovative business model - asset-light, tech-enabled, integrated SC management - enables us to have higher service reliability, customized solutions and faster access to markets than existing players. We are currently building the AbleCold core team for pilot operations in Bangalore. About the Founder: Abhay Kothari, Founder of AbleCold Logistics, is a chemical engineer from IIT Kanpur and an MBA from Harvard Business School. He has worked in operations, strategy and business development with Fortune 500 companies and startups in India and USA. Over the past 12 years, he has acquired a unique set of experience ranging from hands-on operations and quality management at HUL, to strategy development for C-suite executives at Fortune 100 companies (USA), to building and scaling a business at Treebo Hotels. www.linkedin.com/in/kothariabhay Job Description: The city warehouse head will be part of the core team and will work directly with the founder. He / She will be responsible for setting up and managing the Bangalore primary logistics and cold storage operations for AbleCold. Key responsibilities: 1. Implement AbleCold Operating System – work with service partners to improve existing standards through implementing SOPs, developing KPIs, deploying employee trainings and incentives, and implementing technology solutions 2. Daily operations management – manage and lead the team of service partner employees to ensure daily operational excellence in compliance to AbleCold operating standards 3. Create a culture of continuous improvement. Design and lead projects on improving productivity, service levels and operations cost 4. Lead performance and relationship management with service partners As part of the core team, the city warehouse head would also get an exposure to and would be expected to contribute actively in shaping other aspects of the operations and the business. Required skills / competencies / experience: 1. High energy individuals excited about building a business from scratch 2. 6-10 years of hands-on experience of managing warehouse operations at reputed companies preferably in cold chain, FMCG or e-commerce. The candidate should be comfortable using technology solutions (WMS, TMS, smart tech) and be aware of best-in-class operations practices 3. Excellent communication and people management skills 4. Strong analytical and problem-solving skills Education: Undergraduate in Engineering or Post graduate in supply chain or relevant field TPM, WCM, Lean, Six-sigma certification preferred Salary: At-market compensations with equity Requirement: Immediate

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Business Development Officer If you simply enjoy selling & believe you’re an entrepreneur-in-making– Be a Business Development Officer @ Zepo : We are looking for people who love & enjoy doing sales. The area is of B2B corporate sales. Your responsibility will be of Business Development with a dual role of marketing and sales. YOUR RESPONSIBILITY: Establish a consistent pipeline on a daily basis through lead generation Ability to pitch and present via customer meetings, telephone, web. Assisting Clients in setting up their online stores & providing them with expert opinions about market standards regarding online selling Potential of developing a territory WHO NEEDS ZEPO? All our clients are small time entrepreneurs – some really creative artists, designers, fresh grads out of NIFT / NID, brand-new startups, SMBs, etc. The best part of this job is that you are always surrounded by some super-cool & super-smart entrepreneurs. HOW DO WE PITCH ZEPO TO THEM? When we talk to a client – we do not sell them false dreams that e-commerce is “super-hot” & it will multiply their wealth.. Hell, we don’t fake big numbers ever in our client conversations. We just meet all kind of entrepreneurs – startups / designers / creators / artists & show them how e-commerce can solve a real life business problem, that even a marwari would agree. We help them understand How an online store can help them go-to-market quickly How e-commerce can help them reach beyond their geographies How online presence can help them in branding & take their brand to the next level How a personal online store will help them connect with their customers better How ecommerce can make it easy for their customers to buy their stuff.. & buy more of it! AND LASTLY.. How Zepo can help them, in their attempt at e-commerce. WHAT ARE WE LOOKING FOR IN YOU? No experience required, whatsoever. Graduation in any field Excellent written and verbal communication skills. Outgoing and ambitious personality High energy levels, CONFIDENCE, drive and resilience. Good computer knowledge, proficient at using the Internet, and demonstrable technical aptitude / inclination Simply smart, hardworking, ambitious, and quick learning person. If closing a deal gives you a high, If you are a hard core sales person who can sell and then retain clients with extremely butterful relationship management, If you’re a go-getter, who enjoys selling, with a ” never say die” attitude, and have the capability to convince, apply here for an exciting career.