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Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Role Review-

Our client's property Sales team is responsible for selling properties available in our inventory. As a Sales Associate / Sr. Sales Associate, you’re the First Point of Contact and the face of our client with respect to Sales. You’ll work closely with the Sales Manager to give ground insights and help the sales scale. You’ll be directly responsible for Sales for one or more micro-markets in the city of Bangalore. Your role will be a combination of customer conversation and contextual field presence.

WHAT WILL YOU DO?

● Communicating effectively with customers, proactively reaching out to potential clients, and diligently following up on leads.

● Establishing and nurturing relationships with Channel Partners (brokers) to cultivate customer leads.

● Profoundly comprehending the unique needs of customers and identifying lucrative sales

opportunities.

● Providing comprehensive responses to customer inquiries and promptly delivering

supplementary information.

● Keeping abreast of product and service updates, ensuring in-depth product knowledge.

● Methodically managing and updating a comprehensive customer database.

● Effectively elucidating and demonstrating the distinctive features of our products and services.

● Staying well-informed about competing products and services, and effectively positioning.

● Skillfully executing upselling strategies for our products and services.

● Conducting rigorous research to qualify new leads.

● Demonstrating a stellar track record in closing sales and consistently achieving sales targets.

WHAT DO YOU NEED TO BRING TO THE TABLE?

● 1-5 years of experience in a similar role within the Real Estate, Hospitality, Automobile, or

Insurance sectors. This is preferable but is not a barrier.

● A fervent enthusiasm for working in a target-oriented environment.

● Exceptional negotiation skills.

● Outstanding customer service skills.

● Excellent verbal communication skills in English; proficiency in additional languages is a

valuable asset.

● A keen understanding of timelines and a proactive approach to meeting deadlines.

● A proactive and tenacious attitude, coupled with a relentless pursuit of objectives.

● Strong organizational skills and the ability to manage multiple tasks concurrently.

● A remarkable memory; at any point in time, you will be driving multiple conversations where context is the king or queen!

● This is a 6-day work-week role. Weekends will be working since maximum action in Real

Estate happens on Saturday/Sundays

• Gathering information and documentation from clients
• Helping clients fill out immigration application forms
• Drafting submission letters
• Reviewing all documents to ensure they are accurate and meet government requirements
• Ensuring that deadlines are met
• Tracking the status of each application and keeping clients updated

About ITLH:

ITLH is an Ed-Tech organization backed by an IT company- Centillion based in India and Singapore. ITLH aims at bridging the gap between knowledge and opportunities by helping students build their skill sets via practical learning on live projects and classroom training. For the last 5 years we have enrolled 4000 students for the program and have been successfully placed in several MNC's.

How will we help you grow?

By joining ITLH, you will be part of an ever-growing organization that is redefining learning and helping young students to be industry ready. We believe in a healthy and growing working culture that you would love to be a part of. Join us if you feel you have the required skills and desire to be a part of our team and create an impact and reach new heights globally.

Responsibilities :

• Responsible for reaching out to prospective students and persuading them to purchase the courses.

• Timely addressing the queries and suggestions by students and acting on it on the quick TAT.

• Adhering strictly to the sales calls SLA’s.

• Execution of preset SOPs for the team that you are responsible for

• Collecting feedback from students & stakeholders for successful planning and execution for future

• Coordination between teams to provide swift resolution to prospective students

• Monitor the overall program health, Daily and weekly active users. Plan and execute campaigns to improve engagement.

• Recording all successful and unsuccessful attempts to close sales.

• Attending regular team meetings to clarify progress and performance-related expectations.

• Coordinating with the TL to come up with new offerings to increase revenue from existing accounts

• Conducting each of your functions with the utmost respect, regardless of other dispositions.

Requirements :

• Tolerance for ambiguity: A get-it-done rather than a wait-for-perfection' approach. A good bad answer is better than no answer at all.

• Iterative problem-solving: which means understanding problems clearly, and rapidly iterating on creative and implementable solutions

Good to have skills:

• Tech understanding/inclination

• Existing network/relationships in target group

We Are a Software Training Institute situated on a Ferguson Collage Road which is Opposite to Goodluck Cafe

We are in a Training Business Where we train people and help them set their Career in a fast growing environment

We At cyber Success looking for a Young and Enthusiastic Talent to Join our Team

Some one who has a vison to serve and help our students to build their Career and help in the grooming part of our students

Who is Excellent in communication and co-ordination

Some one who can motivate others  and absolutely Optimistic in his nature

Some one who can understand the roles and responsibilities well and execute them  on their own

Some one who is enthusiastic to learn more and Grow 

Some one who is a Great team player

Passionate! And multi task

Required:

Basics of MS excel

Good English

Experience : 1 to 3 Years

Location : Pune

 If you are some one who believes that he can be the one to help people grow you are the one where our Search ends !

Gauri Gore

Recruitment Specialist

Cyber Success ! 

Our client in Education startup is looking for an experienced and resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets.

* Create awareness of various programs conducted by the company to teachers from various schools, colleges, University

* Drive participation for various paid or unpaid Webinar programs

* Advise potential participants on our Executive and Certificate Programs

* Maintain market and competitor awareness, developing and presenting ideas for new opportunities.

* Follow-up on warm and hot leads via calls, emails, WhatsApp messages, SMS etc.

* Lead Generation

* Responsible for the entire Sales Cycle which includes engaging customers via phone calls, product demonstration, sales closing, and post-sales relationship management.

* Help customers understand and imagine the possibilities and potential that our platform provides to them

* Taking up revenue responsibility. 

• Inbound/Outbound Calls II Good Communication
• Inform Customers about the Company's Products/Services and Offers
• Manage Inbound/ Outbound Customer calls in a Timely Manner
• Generate Leads That Develop Into New Customers
• Identify Customer's Needs and Convince the Customer to Buy the Product/Service
• Gain Comprehensive Product/Service Knowledge and Clarify Information Wherever Required

Job Description

A business development executive will be  responsible for researching and pursuing new business leads for the growth of the business. The role involves active coordination across teams and demands exceptional interpersonal skills. The executive is expected to work on new business proposals which are a persuasive representation of an organization's services.

Responsibilities/Requirements

• Must have knowledge of online bidding for IT Projects (Bidding Tools: Freelancer, Upwork, Fiver, etc.)
• Proper knowledge of proposal writing.
• Candidates should have experience with client communication, Follow ups and Negotiation.
• Project Management experience will be a plus.
• Should have IT Background experience.

Key Skills

Bidding on Freelancer / Upwork / Fiverr, Proposal Making, Negotiation, Client Communication, Project Management

1. Should know social media design.

2. Should have attention to detail (very important).

3. Must have knowledge of Photoshop, Figma/Adobe XD, Illustrator, Canva, After Effects, etc.

4. Must know how to use graphic design software and work with a wide variety of media.

5. Must have basic knowledge of layouts, typography, line composition, color, and other graphic design fundamentals.

6. Graphic design major preferred.

7. Experience with InDesign, Adobe Photoshop, and Illustrator.

8. Strong creative and analytical skills.

9. Compelling portfolio of graphic design work.