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Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

**Job Description: Business Development Internship

**Position**: International Business Development Intern

**Eligibility**: B.Com, BBA, MBA Graduates (Freshers)

**Number of Positions**: 5

**Job Type**: Full-time Internship (Immediate Joinee)

**Working Hours**: 10:30 AM to 6:00 PM, Monday to Saturday

**Duration**: 3-6 months

**Location**: Remote (Work from Home)

**Company Description:**

CUREYA is a DPIIT-recognized startup dedicated to achieving "Health for All" by reducing medical expenditure and language barriers. Our mission is to achieve global healthcare standards based on access, equity, affordability, quality, efficiency, and sustainability. We focus on health promotion and prevention through corporate wellness programs and a 24/7 healthcare platform for businesses, ensuring their employees are healthy, happy, and productive. With over 15 years of experience as doctors and practitioners, we are committed to improving the health and well-being of individuals.

Check out our website: www.cureya.in

**Role Description:**

We are a dynamic and forward-thinking company focused on expanding our reach to international clients. We believe in nurturing fresh talent and providing the best training to shape the future leaders of the industry.

**Responsibilities**:

- Conduct market research and brainstorm new business opportunities.

- Develop and maintain relationships with international clients.

- Engage in negotiations and close deals effectively.

- Work closely with the team to devise strategies for business growth.

- Ensure meticulous attention to detail in all tasks and communications.

- Use out-of-the-box thinking to develop innovative solutions for business challenges.

- Demonstrate strong convincing skills in client interactions.

**Requirements**:

- B.Com, BBA, MBA degree (Freshers).

- Pursuing students are not eligible.

- Excellent English and communication skills.

- Strong negotiation skills.

- Self-driven and motivated.

- Ability to think creatively and strategically.

- Eagerness to learn and grow in a fast-paced environment.

**What We Offer**:

- Comprehensive training to enhance your skills and knowledge.

- Hands-on experience in dealing with international clients.

- Opportunity to work with a diverse and experienced team.

- A learning environment that encourages personal and professional growth.

**How to Apply**:

Interested candidates who meet the above requirements and are looking for an exciting learning opportunity should apply immediately. Join us and kickstart your career in international business development,

Job Overview:

To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer relationships, meeting sales targets, and providing excellent customer service.

Job Description*

* Exceptional communication skills to provide support to customers & team members if and when required.

* Ability to lead a customer through the sales process, determining needs, and closing the sale.

* Strong foundational knowledge in information technology on data and voice solutions from telco service providers.

* Worked on solutions like MPLS, SD-WAN, SIP (Voice), Cloud Telephony, Data Centre, Mobility SIM Card, Cloud solutions (Azure/ AWS).

* Strong Interpersonal skills to liaise with other departments and people within the organization.

* Strong C level connects in the SME & Mid-market segment within the defined geography.

* Ability to lead by example and act with integrity.

* Min experience of 3 years Plus in hardcore IT sales & Telecommunication is mandatory.

Qualifications:

*Education: Bachelor's degree in Business, Marketing, Telecommunications, or a related field.

Experience in telecom sales, B2B/B2C sales, or a related field. 

Skills:

* Strong communication, negotiation, and interpersonal skills.

* Ability to build relationships and handle objections.

* Knowledge of telecom products and services (mobile, internet, broadband, ILL, MPLS, PRI, SD Wan, Sip Trunk, etc.).

* Goal-oriented with a proven ability to achieve sales targets.

* Problem-solving skills and a customer-focused approach.  

Benefits:

• Career Growth Opportunities: Emphasis on continuous learning, internal promotions, and opportunities for upward mobility within the organization.

• Performance-based Incentives: Bonuses, rewards, or recognition programs tied to meeting or exceeding performance goals.

• Professional Development: Access to training programs, certifications, and workshops to enhance skills and competencies.

• Job title: Academic counsellor
  Salary package: upto 2.4LPA + incentives
  Job location: Banaswadi, Bengaluru
  Job role:
  Connecting with students, understanding their education background & aspirations,
  accordingly suggesting training & placements programs to the students.
  Qualification Eligibility:
  Graduates
• Minimum 1 year experienxce required

• Create tests to identify software problems
• Analyze bugs and errors found during tests
• Document results of tests for the software development team
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve
• programs
• Research and compare similar competitor products
• Maintain updated knowledge of industry trends and advancements

• 2-3 years of experience in software development and testing
• High proficiency in computer technology and programming languages
• Strong knowledge of manual & automated testing using tools like JEST
• & Selenium along with React and Java
• Exceptional attention to detail and ability to think out side the box
• Excellent analytical and problem-solving skills
• Good oral and written communication skills
• Great team player and able to work efficiently with minimal supervision

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements