Customer Service Executive

About us:

IndieFolio is disrupting the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IndieFolio is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.

The Opportunity: Lead and Grow Our Inside Sales Team

We're seeking a Inside Sales Specialist who can drive new client acquisition, and lead a dedicated team of lead collection executives. You will be instrumental in achieving our sales targets and ensuring the quality and effectiveness of our lead-generation efforts. This is an opportunity to play a crucial role in our growth and success.

What you'll be doing

• New Client Acquisition: Spearheaded new client acquisition through strategic cold email outreach, leveraging tools like HubSpot, SmartLeads, LinkedIn Sales Navigator and other email scraping tools.
• Email Performance Management: Innovate and implement effective cold email strategies to maintain inbox deliveries, high open rates and low bounce rates.
• HubSpot Management: Oversee the management and optimization of HubSpot CRM, ensuring seamless operation and integration with sales processes.
• Lead Quality Assurance: Lead a team of lead collection executives, ensuring the highest quality of leads and maintaining data integrity.
• Reporting: Provide regular sales reports, covering revenue targets, team performance, lead quality, open rates, bounce rates, and other critical KPIs to your manager. 
• Developing a sales strategy: Using data analysis and trend identification to create a strategy to drive revenue growth.
• Managing lead gen. representatives: Coaching, training, and evaluating the performance of lead generation representatives. 
• Setting TOFU sales targets: Setting and tracking sales targets and optimizing KPIs.
• Forecasting: Using historical data to predict future buying patterns and improvising TOFU sales targets. 
• Identifying sales opportunities: Identifying sales opportunities and coordinating sales projects with the operations team.
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Your Skills & Experience

• Proven Track Record: Minimum of 2 years of experience in using HubSpot or similar CRM platforms.
• Technical Expertise: Proficiency with CRM management (HubSpot experience preferred), LinkedIn Sales Navigator, LinkedIn email scraping tools and MS Excel.
• Industry Knowledge: Strong understanding of B2B lead generation and experience in creative & design services.
• Analytical Mindset: Ability to analyze complex data, identify patterns, and draw actionable conclusions with a problem-solving approach.
• Communication Skills: Excellent spoken and written English, with the ability to clearly communicate complex ideas.

Why Join Us?

• Work with the best: Collaborate with some of the best global brands and top leadership in the industry.
• Hypergrowth Opportunity: Be part of a company experiencing explosive 500%+ annual growth with the potential to scale by 100x in just 3 years!
• Continuous Development: Refine your skills and leadership through continuous training and the support of a collaborative team.
• Own Your Impact: Enjoy a high-trust environment where your contributions are valued, your voice is heard, and your ownership mindset is celebrated.
• Flexibility & Autonomy: Embrace a remote-first culture that empowers you to design your ideal workday, focusing on results and maximizing your productivity.
• Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who share your dedication to excellence and making a difference.
• Competitive Compensation & Perks: Benefit from a competitive salary, comprehensive benefits package, and opportunities for professional development to fuel your growth.

Roadmap

Days 1-30: Onboarding and Foundation

• Get to Know IndieFolio: Understand IndieFolio's culture, values, and sales goals.
• Master Tools: Become proficient with HubSpot, LinkedIn Sales Navigator, and email scraping tools.
• Assess Landscape: Conduct a thorough audit of current sales strategies, competitors, and lead generation processes.
• Connect: Build rapport with your lead collection team and key stakeholders.

Days 31-60: Strategy Development and Refinement

• Deep Dive: Perform in-depth analysis of current sales efforts and competitor strategies.
• Sales Strategy: Collaborate with the Sales & Marketing Manager to refine sales strategies and develop a roadmap for new client acquisition.
• Test & Refine: Implement initial strategies, gather feedback, and adjust as needed.

Days 61-90: Execution and Optimization

• Lead Team Production: Oversee the lead collection team to ensure high-quality output and data accuracy.
• Implement & Measure: Launch strategic sales initiatives, track performance, and analyze results.
• Continuous Improvement: Evaluate effectiveness, gather feedback, and refine processes to ensure ongoing success.

Position: Business Development Associate / Assistant Manager 

Location: Bangalore, Bhive HSR 6th Sec, near Silk board signal

Experience: 1-5 of Inside Sales experience

Industry preference (sales): Edtech, Beauty & Wellness, Banking, Insurance or related B2C

Timing & shift: 10am to 8pm, 6 working days | Sunday off

Language: English & Kannada

CTC: Will be dependent on interview and relevant experience. Expect upto Rs. 4.2L fixed for upto 3 years sales experience | Expect upto Rs. 4.8L fixed for 3-5 years sales experience | Rs. 2L variable bonus and additional spot incentives

About Airblack

Airblack is India’s largest online skilling academy and one of the leading edtech companies in India. It helps people become micro-entrepreneurs or get flexible opportunities through innovative “do-it-together” (DIT) courses. In four years, Airblack has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers. We have also forayed into hospitality and culinary and helped over 500 bakers launch a baking business with our Certified Professional Baking Course.

Airblack is backed by marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund, Better Capital, and Mars Shot VC. More recently, we have been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.

Airblack is a Forbes Asia 100 to Watch 2024 company, and headquartered at Gurgaon.

Roles & Responsibilities

As a Business Development Associate, you will do:

• Student Counseling: Advise prospective students about Airblack’s makeup and beauty courses through various communication channels
• Sales & Revenue Generation: Drive enrollment numbers and contribute to revenue targets by converting leads into course participants
• Event Participation: Be an active part of video counseling sessions, admissions events, and tele-calling initiatives to boost enrollment

Why Join Airblack?

1. Growth Opportunity: Be a part of the launch team in South Business Operations and get immense career growth and fast-track promotion opportunities (6 to 12 months) as the team expands from 0 to 50 counselors. Don’t just find another job, find an institution to grow with
2. All-star women-first team: With over 100 counselors led by women-leaders spread across Delhi and Mumbai, get an ideal supportive environment to thrive in a sales career
3. Attractive perks & incentives: Airblack has one of the best incentive policies in the edtech universe. Top 30% counselors at Airblack make anywhere between Rs. 10,000 to Rs. 75,000 in incentives every month. Get access to quarterly goodies such as sponsored trips, electronic items and so on
4. Counsel & Empower, not just sell: You will be responsible for counseling women and help them start a livelihood. Most counselors at Airblack help over 200 women launch a business every year
5. Stable company with incredible culture: Airblack is one of the handful education startups in the country to have demonstrated sustainable growth and investor interest
6. Work with a Stellar Team: Founding team at Airblack comprises ex-entrepreneurs, VCs, operators and top professionals from renowned organizations like Goldman Sachs, Oyo, Bain & Co, BCG, and colleges such as IIT, BITS and so on

About - The company is an online discovery platform that offers direct-to-home product trials for D2C brands.

Location- Bangalore

Series- B

Responsibilities

• Lead simultaneous development for multiple business verticals.Design & develop highly scalable, reliable, secure, and fault-tolerant systems.Ensure that exceptional standards are maintained in all aspects of engineering.Collaborate with other engineering teams to learn and share best practices.Take ownership of technical performance metrics and strive actively to improve them.Mentors junior members of the team and contributes to code reviews.

Requirements

• A passion to solve tough engineering/data challenges.Be well versed with cloud computing platforms AWS/GCPExperience with SQL technologies (MySQL,PostgreSQL)Experience working with NoSQL technologies (MongoDB,ElasticSearch)Excellent Programming skills in Python/Java/GoLangBig Data streaming services (Kinesis ,Kafka ,RabbitMQ)Distributed cache systems (Redis ,Memcache)Advanced data solutions (BigQuery, RedShift, DynamoDB, Cassandra)Automated testing frameworks and CI/CD pipelinesInfrastructure orchestration(Docker/Kubernetes/Nginx)Cloud-native tech like Lambda,ASG,CDN,ELB,SNS/SQS,S3 Route53 SES

• We are looking to add a Software Engineer to contribute to the development, upgradation and management of our back end services for our website / PWA / app / chatbot / internal tools.
• You will be part of a lean team with a very steep learning / growth opportunity while working on and exploring some of the cutting edge technologies
• This is a full-time role in Mumbai with flexible working hours (including WFH)
• You will be working closely with the founder and be involved in strategic decisions such as back end architecture, tech stack selection, hiring, etc.
• We have multiple products in the pipeline and we need a strong team player who can contribute shoulder-to-shoulder with the existing team in the software development process.
• CTC offered: upto Rs. 22 Lakhs

• Must have qualities: logical & independent thinker; problem solver; result oriented; takes ownership; ability to work indepenently with end-to-end output delivery; ability to structure the code (to avoid rework in future)
• Experience in writing production quality code in NodeJS, Python, Java, or Ruby on Rails
• Hands on experience in design web application using ExpressJS, Koa, Django
• Experience in designing and developing REST API. Familiarity with GraphQL is a plus.
• Proficient in dealing with SQL and NoSQL databases like MySQL, PostgreSQL MongoDB, Elasticsearch.
• Experience with in-memory databases like Redis or MemCache; webserver like Apache, Nginx.
• Experience in stress testing and unit testing and familiarity with testing platforms is a plus
• Proven experience in implementing user authentication and authorization in distributed systems.
• Capability to integrate multiple data sources and databases into one system.
• Experience in designing and developing scalable system.
• Working experience with one of the cloud services like GCP, AWS , Digital Ocean, Azure, etc.
• Knowledge of low-code / no-code tools to expedite production is a plus
• Engineering degree; Computer Science preferably + minimum 2 years of work experience as a Back End Engineer (NOTE: Please do not apply if you do not meet this criteria)
• Clear communication, strong inter-personal skills

• Experience of a lifetime by disrupting the antiquated tech of Real Estate
• Steep learning curve with opportunity to
• Opportunity to generate immense wealth for yourselves from the equity allocation
• A good cash salary
• Standard perks (health insurance, medical benefits etc.)

1. CV screening
2. Coding Test
3. Technical Interview

Essential Criteria:-