Customer Service Executive

Roles & Responsibilities

• Data Engineering Excellence: Design and implement data pipelines using formats like JSON, Parquet, CSV, and ORC, utilizing batch and streaming ingestion.
• Cloud Data Migration Leadership: Lead cloud migration projects, developing scalable Spark pipelines.
• Medallion Architecture: Implement Bronze, Silver, and gold tables for scalable data systems.
• Spark Code Optimization: Optimize Spark code to ensure efficient cloud migration.
• Data Modeling: Develop and maintain data models with strong governance practices.
• Data Cataloging & Quality: Implement cataloging strategies with Unity Catalog to maintain high-quality data.
• Delta Live Table Leadership: Lead the design and implementation of Delta Live Tables (DLT) pipelines for secure, tamper-resistant data management.
• Customer Collaboration: Collaborate with clients to optimize cloud migrations and ensure best practices in design and governance.

Educational Qualifications

• Experience: Minimum 5 years of hands-on experience in data engineering, with a proven track record in complex pipeline development and cloud-based data migration projects.
• Education: Bachelor’s or higher degree in Computer Science, Data Engineering, or a related field.
• Skills
• Must-have: Proficiency in Spark, SQL, Python, and other relevant data processing technologies. Strong knowledge of Databricks and its components, including Delta Live Table (DLT) pipeline implementations. Expertise in on-premises to cloud Spark code optimization and Medallion Architecture.

Good to Have

• Familiarity with AWS services (experience with additional cloud platforms like GCP or Azure is a plus).

Soft Skills

• Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams.
• Certifications
• AWS/GCP/Azure Data Engineer Certification.

Company Description

VMax e-Solutions India Private Limited, based in Hyderabad, is a dynamic organization specializing in Open Source ERP Product Development and Mobility Solutions. As an ISO 9001:2015 and ISO 27001:2013 certified company, VMax is dedicated to delivering tailor-made and scalable products, with a strong focus on e-Governance projects across multiple states in India. The company's innovative technologies aim to solve real-life problems and enhance the daily services accessed by millions of citizens. With a culture of continuous learning and growth, VMax provides its team members opportunities to develop expertise, take ownership, and grow their careers through challenging and impactful work.

About the Role

We’re hiring a Senior Data Scientist with deep real-time voice AI experience and strong backend engineering skills.

1. You’ll own and scale our end-to-end voice agent pipeline that powers AI SDRs, customer support 2. agents, and internal automation agents on calls. This is a hands-on, highly technical role where you’ll design and optimize low-latency, high-reliability voice systems.

3. You’ll work closely with our founders, product, and platform teams, with significant ownership over architecture, benchmarks.

What You’ll Do

1. Own the voice stack end-to-end – from telephony / WebRTC entrypoints to STT, turn-taking, LLM reasoning, and TTS back to the caller.

2. Design for real-time – architect and optimize streaming pipelines for sub-second latency, barge-in, interruptions, and graceful recovery on bad networks.

3. Integrate and tune models – evaluate, select, and integrate STT/TTS/LLM/VAD providers (and self-hosted models) for different use-cases, balancing quality, speed, and cost.

4. Build orchestration & tooling – implement agent orchestration logic, evaluation frameworks, call simulators, and dashboards for latency, quality, and reliability.

5. Harden for production – ensure high availability, observability, and robust fault-tolerance for thousands of concurrent calls in customer VPCs.

6. Shape the voice roadmap – influence how voice fits into our broader Agentic OS vision (simulation, analytics, multi-agent collaboration, etc.).

You’re a Great Fit If You Have

1. 6+ years of software engineering experience (backend or full-stack) in production systems.

2. Strong experience building real-time voice agents or similar systems using:

STT / ASR (e.g. Whisper, Deepgram, Assembly, AWS Transcribe, GCP Speech)

TTS (e.g. ElevenLabs, PlayHT, AWS Polly, Azure Neural TTS)

VAD / turn-taking and streaming audio pipelines

LLMs (e.g. OpenAI, Anthropic, Gemini, local models)

3. Proven track record designing and operating low-latency, high-throughput streaming systems (WebRTC, gRPC, websockets, Kafka, etc.).

4. Hands-on experience integrating ML models into live, user-facing applications with real-time inference & monitoring.

5. Solid backend skills with Python and TypeScript/Node.js; strong fundamentals in distributed systems, concurrency, and performance optimization.

6. Experience with cloud infrastructure – especially AWS (EKS, ECS, Lambda, SQS/Kafka, API Gateway, load balancers).

7. Comfortable working in Kubernetes / Docker environments, including logging, metrics, and alerting.

8. Startup DNA – at least 2 years in an early or mid-stage startup where you shipped fast, owned outcomes, and worked close to the customer.

Nice to Have

1. Experience self-hosting AI models (ASR / TTS / LLMs) and optimizing them for latency, cost, and reliability.

2. Telephony integration experience (e.g. Twilio, Vonage, Aircall, SignalWire, or similar).

3. Experience with evaluation frameworks for conversational agents (call quality scoring, hallucination checks, compliance rules, etc.).

4. Background in speech processing, signal processing, or dialog systems.

5. Experience deploying into enterprise VPC / on-prem environments and working with security/compliance constraints.

Company: Digiworld Solution

Location: Noida

Shift:USA Shift (Night Shift)

About Digiworld Solution

Digiworld Solution is a professional IT and digital marketing agency based in Noida. We provide end-to-end digital solutions to global clients, helping businesses grow through innovative technology and marketing strategies.

Role Overview

We are seeking a highly motivated and results-driven Business Development Executive (BDE) to join our sales team for the USA shift. The ideal candidate should have excellent communication skills, a strong ability to negotiate, and the confidence to convert leads into clients.

Key Responsibilities

• Identify and generate new business opportunities through outbound calls, emails, and networking.
• Pitch IT and digital marketing services to potential clients, primarily in the USA market.
• Build and maintain long-term client relationships to ensure repeat business.
• Understand client requirements and collaborate with the internal team to deliver tailored solutions.
• Meet and exceed sales targets on a monthly and quarterly basis.
• Prepare sales reports, track performance, and share insights with management.

Required Skills

• Strong sales and negotiation skills.
• Excellent convincing power with a proactive approach.
• Outstanding English communication skills (spoken and written).
• Ability to handle objections and close deals effectively.
• Self-motivated, goal-oriented, and willing to work in a USA shift.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field preferred.
• 1–3 years of experience in business development, preferably in IT or digital marketing services.
• Freshers with excellent communication and sales skills are also encouraged to apply.

Benefits

• Attractive salary with performance-based incentives.
• Opportunity to work with international clients and grow your career.
• Professional and supportive work environment.

Job Summary:

We are looking for a skilled and motivated Python AWS Engineer to join our team. The ideal candidate will have strong experience in backend development using Python, cloud infrastructure on AWS, and building serverless or microservices-based architectures. You will work closely with cross-functional teams to design, develop, deploy, and maintain scalable and secure applications in the cloud.

Key Responsibilities:

• Develop and maintain backend applications using Python and frameworks like Django or Flask
• Design and implement serverless solutions using AWS Lambda, API Gateway, and other AWS services
• Develop data processing pipelines using services such as AWS Glue, Step Functions, S3, DynamoDB, and RDS
• Write clean, efficient, and testable code following best practices
• Implement CI/CD pipelines using tools like CodePipeline, GitHub Actions, or Jenkins
• Monitor and optimize system performance and troubleshoot production issues
• Collaborate with DevOps and front-end teams to integrate APIs and cloud-native services
• Maintain and improve application security and compliance with industry standards

Required Skills:

• Strong programming skills in Python
• Solid understanding of AWS cloud services (Lambda, S3, EC2, DynamoDB, RDS, IAM, API Gateway, CloudWatch, etc.)
• Experience with infrastructure as code (e.g., CloudFormation, Terraform, or AWS CDK)
• Good understanding of RESTful API design and microservices architecture
• Hands-on experience with CI/CD, Git, and version control systems
• Familiarity with containerization (Docker, ECS, or EKS) is a plus
• Strong problem-solving and communication skills

Preferred Qualifications:

• Experience with PySpark, Pandas, or data engineering tools
• Working knowledge of Django, Flask, or other Python frameworks
• AWS Certification (e.g., AWS Certified Developer – Associate) is a plus

Educational Qualification:

• Bachelor's or Master’s degree in Computer Science, Engineering, or related field

Why This Role Matters

• We are looking for a Staff Engineer to lead the technical direction and hands-on development of our next-generation, agentic AI-first marketing platforms. This is a high-impact role to architect, build, and ship products that change how marketers interact with data, plan campaigns, and make decisions.

What You'll Do

• Build Gen-AI native products: Architect, build, and ship platforms powered by LLMs, agents, and predictive AI
• Stay hands-on: Design systems, write code, debug, and drive product excellence
• Lead with depth: Mentor a high-caliber team of full stack engineers.
• Speed to market: Rapidly ship and iterate on MVPs to maximize learning and feedback.
• Own the full stack: From backend data pipelines to intuitive UIs—from Airflow to React - from BigQuery to embeddings.
• Scale what works: Ensure scalability, security, and performance in multi-tenant, cloud-native environments (GCP).
• Collaborate deeply: Work closely with product, growth, and leadership to align tech with business priorities.

What You Bring

• 8+ years of experience building and scaling full-stack, data-driven products
• Proficiency in backend (Node.js, Python) and frontend (React), with solid GCP experience
• Strong grasp of data pipelines, analytics, and real-time data processing
• Familiarity with Gen-AI frameworks (LangChain, LlamaIndex, OpenAI APIs, vector databases)
• Proven architectural leadership and technical ownership
• Product mindset with a bias for execution and iteration

Our Tech Stack

• Cloud: Google Cloud Platform
• Backend: Node.js, Python, Airflow
• Data: BigQuery, Cloud SQL
• AI/ML: TensorFlow, OpenAI APIs, custom agents
• Frontend: React.js

What You Get

• Meaningful equity in a high-growth startup
• The chance to build global products from India
• A culture that values clarity, ownership, learning, humility, and candor
• A rare opportunity to build with Gen-AI from the ground up

Who You Are

• You’re initiative-driven, not interruption-driven.
• You code because you love building things that matter.
• You enjoy ambiguity and solve problems from first principles.
• You believe true leadership is contextual, hands-on, and grounded.
• You’re here to build — not just maintain.
• You care deeply about seeing your products empower real users, run reliably at scale, and adapt intelligently with minimal manual effort.
• You know that elegant code is just 30% of the job — the real craft lies in the engineering rigour, edge-case handling, and production resilience that make great products truly dependable.

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them. 

Job Description

• Preference would be given to having experience in IVR and Call Center application development.
• Hands-on experience in Kamailio SIP Server
• Hands-on experience in WEBRTC
• Asterisk integration with PSTN is preferred.
• Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
• Scripting with Shell, Perl.
• Experience in installing Hosted VoIP
• 
  Nice to have
• Good knowledge of SIP and IAX.
• MySQL and Telephony Domain.
• Ability to test and troubleshoot Asterisk applications/issues
• Knowledge of C programming in Asterisk

Qualifications

Candidate Profile
The candidate must have:

• 2 - 4 years of experience working on the Asterisk platform.
• Strong Knowledge of PBX, SIP, and RTP protocols.
• Strong knowledge of multi-asterisk server architecture
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
• Worked on Queue, IVR and Voicemail-related applications.
• Expert in Asterisk installation, configuration and troubleshooting.
• Expert knowledge of installing and configuring Asterisk with PSTN card.
• R & D skills in Asterisk.
• Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)

Ideal candidate should be comfortable with Code Igniter, MySQL.

Additional Requirement - CI with installation process

Experience 3 to 5 yrs               

Notice period- Immediate to 15 days