Telecaller

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

About Us:

We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.

Website link- https://blacklightsw.com/

Position: Android Developer

Location: Noida

Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc  or relevant professional experience; preferably in Computer Science.

Skills :

·      4+ years of experience in Android app development, with a strong portfolio of published applications.

·      Proficient in Java programming.

·      Solid understanding of the Android SDK, Android Studio, and Gradle.

·      Knowledge of design principles

·      Experience with RESTful APIs and JSON.

·      Strong problem-solving and debugging skills.

·      Familiarity with version control systems, preferably Git.

·      Experience in gaming would be a plus.

Job Summary:

What You Bring To The Team

• Collaborate with cross-functional teams to define, design, and ship new features for Android applications.
• Develop and maintain Android applications using the latest technologies and best practices.
• Write clean and maintainable code, ensuring the performance, quality, and responsiveness of applications.
• Debug and resolve software defects and other technical issues.
• Work with external data sources and APIs to integrate data into applications.
• Stay up-to-date with emerging technologies and trends in mobile app development.
• Continuously improve application performance, usability, and quality.
• Ensure code is version-controlled and manage code repositories effectively.

Why Us?

• High Growth Startup environment 
• Company sponsored courses and education material
• Lots of learning opportunities 
• Work with a super-talented team of professionals
• Informal work-culture, Casual Dress Code, multiple outings and trips
• Performance Based Bonus
• Competitive Salary
• Medical Insurance for you and your family 
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times

Position: PHP Full Stack Developer

Responsibilities:

- Develop and manage web applications.

- Collaborate with a team of developers to maintain a high-quality codebase.

- Troubleshoot and debug issues with web applications.

- Coordinate work with other internal departments.

Requirements:

- Strong experience with Core PHP, Codeigniter, MySQL, JavaScript, HTML5, and CSS.

- Minimum 1 year of experience in Full Stack ERP/CMS development.

- Familiarity with front-end technologies such as HTML5, CSS3, JavaScript, JQuery, AngularJS, etc.

- Strong analytical and problem-solving skills.

Additional Preferences:

- Male candidates and immediate joiners are preferred.

Compensation:

- Salary range: 3 - 5 LPA (Indian Rupees), based on knowledge, skills, and assessment.

▪ Acting as relationship manager for the Paid customers of NoBroker.

▪ Building sustainable relationships and trust with customer accounts through open and interactive

communication.

▪ Identifying and assessing customers’ needs.

▪ Servicing customer in finding the right tenant /house as per the requirement of customer.

▪ Dialing outbound and attending inbound calls from customers and leads.

▪ Using internal tools and methods to provide best possible service to the customer.

▪ Negotiating with leads on behalf of customers.

▪ Keeping customers up-to date on the progress of his account.

▪ Following communication procedures, guidelines, and policies.

▪ Going the extra mile to provide excellent customer service.

# Hiring

We are looking for a Lead react Js developer

Hands-on knowledge of UI Development, Rest API, JavaScript, React js, etc

Notice period - Immediate joiner /15 Days

Qualification: B.Tech / MCA / M.Tech

Experience: 4 years- 8 years

Location: Pune / on-site

Behavior Labs team:

The Behavior Labs team sits at the centre of the company and curates the Mia coach, that produces the content and insights to bring about behavior change. It pushes out to enterprise users, insights about expected performance behavior during a business period. It enables enterprises to influence the behaviors of sales personnel from encouraging early starts to push for lightning finishes. It guides enterprises on how to monitor and manage the behavioural journey that would lead to positive outcomes. Thousands of sales and customer service personnel across the globe are influenced and nudged towards behavior change that results in better performance outcomes.

The behavior lab has two key tasks – use the latest thinking in the space of BE and employee performance to enable specific user groups performance and developing a holistic understanding of the user and mining those insights to consistently fine tune the product. This team contributes towards the development of the digital design interface through which users view the nudge. The team also prepares behavioral analytics decks for clients on a regular basis.

We are looking for a new age candidate for the position of a Behavioral Researcher to work in an environment that is in the frontier of using human behavioural understanding and technology to influence behavior change amongst enterprise workers.

Key responsibilities will include:

• Generating insights about behavior from a range of data sources; developing testable propositions
• Conducting original research (e.g. small-scale experiments; feasibility studies to test interventions, qualitative research); analysing quantitative and qualitative data. Understand the trade-offs between different research methods (i.e. quant vs qual, survey vs experiment, A/B tests etc.).
• Action the use of behavioral science concepts into the development of the nudge engine. Keep a continuous watch on new developments in the BE field to adopt and apply into product design.
• Use behavioural science to create contextual information, communication ideas that can influence action amongst user groups and drive them towards a behavioural journey.
• Be intellectually curious and open to innovation but maintain objectivity to ensure that the focus remains on the scientific foundation in which the product is built.
• Good communication and influencing skills, both verbal and written, for a product development & customer facing audience. Specifically, the ability to communicate to these audiences in industry language.
• This role requires a person with curiosity and a passion for inquiry, comfort with ambiguity, and an entrepreneurial/learning mindset. Self-motivated and flexible, this person will be adept at both creative and analytical thinking.
• This is a highly collaborative role which requires the ability to work across the organisation’s product & design teams to develop appropriate ways to bridge the intention – action gap amongst users.

• Very Strong knowledge and programming skills on C,C++
• Should have knowledge and experience of developing ANSI C based applications
• Capability to implement core technical functionality as per functional requirements of the solution
• Strong knowledge of data structures, concurrency control, objected oriented design and development (OOA& OOD)
• Working experience with Linux
• Adherence to source control and versioning – SVN is a plus