Telecaller

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• 1 to 3 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 

CTC offered: 2- 3.50 LPA

Location: Bangalore, HSR Layout

As an engineer, you will help with the implementation, and launch of many key product features. You will get an opportunity to work on a wide range of technologies (including Spring, AWS Elastic Search, Lambda, ECS, Redis, Spark, Kafka etc.) and apply new technologies for solving problems. You will have an influence on defining product features, drive operational excellence, and spearhead the best practices that enable a quality product. You will get to work with skilled and motivated engineers who are already contributing to building high-scale and high-available systems.

If you are looking for an opportunity to work on leading technologies and would like to build product technology that can cater millions of customers inclined towards providing them the best experience, and relish large ownership and diverse technologies, join our team today!

What You'll Do:

• Creating detailed design, working on development and performing code reviews.
• Implementing validation and support activities in line with architecture requirements
• Help the team translate the business requirements into R&D tasks and manage the roadmap of the R&D tasks.
• Designing, building, and implementation of the product; participating in requirements elicitation, validation of architecture, creation and review of high and low level design, assigning and reviewing tasks for product implementation.
• Work closely with product managers, UX designers and end users and integrating software components into a fully functional system
• Ownership of product/feature end-to-end for all phases from the development to the production.
• Ensuring the developed features are scalable and highly available with no quality concerns.
• Work closely with senior engineers for refining the and implementation.
• Management and execution against project plans and delivery commitments.
• Assist directly and indirectly in the continual hiring and development of technical talent.
• Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management efforts.

The ideal candidate is a passionate engineer about delivering experiences that delight customers and creating solutions that are robust. He/she should be able to commit and own the deliveries end-to-end.

What You'll Need:

• A Bachelor's degree in Computer Science or related technical discipline.
• 2-3+ years of Software Development experience with proficiency in Java or equivalent object-oriented languages, coupled with design and SOA
• Fluency with Java, and Spring is good.
• Experience in JEE applications and frameworks like struts, spring, mybatis, maven, gradle
• Strong knowledge of Data Structures, Algorithms and CS fundamentals.
• Experience in at least one shell scripting language, SQL, SQL Server, PostgreSQL and data modeling skills
• Excellent analytical and reasoning skills
• Ability to learn new domains and deliver output
• Hands on Experience with the core AWS services
• Experience working with CI/CD tools (Jenkins, Spinnaker, Nexus, GitLab, TeamCity, GoCD, etc.)

• Expertise in at least one of the following:

    - Kafka, ZeroMQ, AWS SNS/SQS, or equivalent streaming technology

    - Distributed cache/in memory data grids like Redis, Hazelcast, Ignite, or Memcached

    - Distributed column store databases like Snowflake, Cassandra, or HBase

    - Spark, Flink, Beam, or equivalent streaming data processing frameworks

• Proficient with writing and reviewing Python and other object-oriented language(s) are a plus
• Experience building automations and CICD pipelines (integration, testing, deployment)
• Experience with Kubernetes would be a plus.
• Good understanding of working with distributed teams using Agile: Scrum, Kanban
• Strong interpersonal skills as well as excellent written and verbal communication skills

• Attention to detail and quality, and the ability to work well in and across teams

Are you passionate about pushing the boundaries of Artificial Intelligence and its applications in the software development lifecycle? Are you excited about building AI models that can revolutionize how developers ship, refactor, and onboard to legacy or existing applications faster? If so, Zevo.ai has the perfect opportunity for you!

As an AI Researcher/Engineer at Zevo.ai, you will play a crucial role in developing cutting-edge AI models using CodeBERT and codexGLUE to achieve our goal of providing an AI solution that supports developers throughout the sprint cycle. You will be at the forefront of research and development, harnessing the power of Natural Language Processing (NLP) and Machine Learning (ML) to revolutionize the way software development is approached.

Responsibilities:

1. AI Model Development: Design, implement, and refine AI models utilizing CodeBERT and codexGLUE to comprehend codebases, facilitate code understanding, automate code refactoring, and enhance the developer onboarding process.
2. Research and Innovation: Stay up-to-date with the latest advancements in NLP and ML research, identifying novel techniques and methodologies that can be applied to Zevo.ai's AI solution. Conduct experiments, perform data analysis, and propose innovative approaches to enhance model performance.
3. Data Collection and Preparation: Collaborate with data engineers to identify, collect, and preprocess relevant datasets necessary for training and evaluating AI models. Ensure data quality, correctness, and proper documentation.
4. Model Evaluation and Optimization: Develop robust evaluation metrics to measure the performance of AI models accurately. Continuously optimize and fine-tune models to achieve state-of-the-art results.
5. Code Integration and Deployment: Work closely with software developers to integrate AI models seamlessly into Zevo.ai's platform. Ensure smooth deployment and monitor the performance of the deployed models.
6. Collaboration and Teamwork: Collaborate effectively with cross-functional teams, including data scientists, software engineers, and product managers, to align AI research efforts with overall company objectives.
7. Documentation: Maintain detailed and clear documentation of research findings, methodologies, and model implementations to facilitate knowledge sharing and future developments.
8. Ethics and Compliance**: Ensure compliance with ethical guidelines and legal requirements related to AI model development, data privacy, and security.

Requirements

1. Educational Background: Bachelor's/Master's or Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A strong academic record with a focus on NLP and ML is highly desirable.
2. Technical Expertise: Proficiency in NLP, Deep Learning, and experience with AI model development using frameworks like PyTorch or TensorFlow. Familiarity with CodeBERT and codexGLUE is a significant advantage.
3. Programming Skills: Strong programming skills in Python and experience working with large-scale software projects.
4. Research Experience: Proven track record of conducting research in NLP, ML, or related fields, demonstrated through publications, conference papers, or open-source contributions.
5. Problem-Solving Abilities: Ability to identify and tackle complex problems related to AI model development and software engineering.
6. Team Player: Excellent communication and interpersonal skills, with the ability to collaborate effectively in a team-oriented environment.
7. Passion for AI: Demonstrated enthusiasm for AI and its potential to transform software development practices.

If you are eager to be at the forefront of AI research, driving innovation and impacting the software development industry, join Zevo.ai's talented team of experts as an AI Researcher/Engineer. Together, we'll shape the future of the sprint cycle and revolutionize how developers approach code understanding, refactoring, and onboarding!

Urgent Opening For Regional Manager - North/ South/ West Region

Job Description:

• To set up and manage the distribution channel & sales force across the country, deliver topline, with the objective to maximise sales of company products within budgets.
• Manage distribution Channel sales across the country with right product mix, with P&L accountability.
• Identify, select, appoint partners, decide incentives & implement promotional programs.
• Provide feedback on market/customer requirement in order to support product creation.
• Ensure Legal compliance / statutory requirements across regions.
• Ensure the distribution width and depth is augmented in terms of geography and number of partners, build distribution width for new products, ensure retail programs are run and point of sale material is used effectively to influence customers at point of sale to maximize availability.
• Develop and implement effective sales strategies
• Lead nationwide sales team members to achieve sales targets
• Establish productive and professional
• point of sale material is used effectively to influence customers at point of sale to maximize availability. Develop and implement effective sales strategies
• Lead nationwide sales team members to achieve sales targets
• Establish productive and professional relationships with key personnel in assigned customer accounts
• Negotiate and close agreements with large customers
• Manage and oversee the daily operations of the sales department
• Monitor and analyze performance metrics and suggest improvements
• Prepare monthly, quarterly and annual sales forecasts
• Perform research and identify new potential customers and new market opportunities
• Provide timely and effective solutions aligned with clients' needs
• Timely recovery of dues

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.