Chief of Staff

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

Roles and Responsibilities

• Actively prospect and acquire new clients through various sales and marketing techniques, including cold calling, networking, and referrals.
• Build and maintain strong relationships with clients to understand their trading needs and provide tailored investment solutions.
• Execute trades on behalf of clients and ensure timely and accurate order execution.
• Stay updated on market trends, economic indicators, and geopolitical events to provide clients with informed trading recommendations.
• Collaborate with the research and analysis team to develop market insights and trading strategies.
• Provide exceptional customer service and support to clients throughout the trading process.
• Meet and exceed sales targets and performance metrics.

Desired Candidate Profile

• Bachelor's degree in Finance, Business, Economics, or a related field.
• Proven track record of success in client acquisition and sales within the financial services industry, preferably in FX trading.
• Strong understanding of financial markets, trading instruments, and risk management principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, competitive environment.

Perks and Benefits

• Desired Incentives.
• Overseas Trip by Company.
• Monthly Contest & Trophies.
• Quarterly and Annual Rewards and Recognition.

About POSHN

POSHN is a dynamic India-based ag-fintech venture founded in 2020 and supported by leading marquee financial institutions. We are on a mission to organize and digitally transform the global agri-supply chain market. By applying first principles thinking, we are re-imagining solutions with a tech-product-first mindset. The agri-supply chain space is gigantic, complex, and has been largely unorganized. At POSHN, we are taking the hassle out of it by creating a platform that empowers our products and facilitates a better, efficient, and seamless experience between stakeholders.

About the Team

Our core team consists of alumni from BITS Pilani, IIM, and XLRI, each with a decade-long experience in supply chain, technology, and product development. Previously, we have built several highly impactful tech-product startups from the ground up.

About the Role: Full Stack Engineer

We are looking for a talented and motivated Full Stack Developer with 2-4 years of experience to join our team. In this role, you will work closely with our team to define the product roadmap and take ownership of the web development stack. You will have the flexibility to innovate and implement new solutions that enhance our platform, working alongside UX, data engineering, and other key stakeholders.

Key Responsibilities

• Full Stack Development: Design, build, and configure applications to meet business processes and application requirements. You will work across the frontend and backend, ensuring seamless integration and functionality.

• Frontend Engineering: Convert designs into smooth, user-friendly interfaces. Analyze UI/UX designs and suggest the best approaches for implementation.

• Backend Engineering: Build scalable backend systems using microservices architecture. Optimize database models, queries, and ensure high availability and performance.

• Requirements Gathering: Capture and clearly articulate technical requirements by working closely with stakeholders and end customers. Prioritize tasks to meet business objectives.

• Code Quality: Write testable, scalable, and efficient code. Lead code reviews and ensure that software quality standards are met.

• Solution Implementation: Take ownership of assigned products, ensuring timely and efficient delivery. Carry out solution testing, including root-cause analysis, and suggest logical alternatives when needed.

Career Experience

• Experience: 2-4 years of experience in full stack development, including significant contributions to at least three web development projects.

• Technical Expertise: Proficient in frontend frameworks (VueJS, ReactJS, or AngularJS) and backend technologies (NodeJS, Go, or Python).

• Microservices Architecture: Experience building scalable backend microservices architecture.

• Database Management: Expertise in SQL, NoSQL, and database optimization.

• Agile Methodologies: Familiar with agile development practices, including coding standards, documentation, unit testing, and version control using Git.

Bonus Points/Nice to Have

• E-commerce/Supply Chain Experience: Any experience or knowledge in the e-commerce or supply chain industry.

About You

• Creative and Innovative: You enjoy designing and building complex software systems and are not afraid to experiment and try new approaches.

• Ownership: You take responsibility for your work and are committed to delivering high-quality solutions.

• Continuous Learner: You are curious and eager to stay updated with the latest technologies and industry trends.

• Analytical Mind: You have a keen eye for detail and are capable of turning ideas into working applications that deliver real value to customers.

Benefits

• Competitive Salary and ESOPs: Rewarding you for your best work.

• Generous Leave: We believe in work-life balance.

• Exciting Startup Environment: Be a key member of a startup transforming the agri-supply chain industry.

• Collaborative Culture: Work in an open, fun, and supportive environment.

• Training & Development: Grow in the areas that interest you most.

How to Apply

If you are interested for this role, kindly apply on the same. This JD merges the best elements from both descriptions, tailored for a Full Stack Developer role with 2-4 years of experience. Let me know if you need any further adjustments!

You should have a strong grasp of current marketing tools and strategies and be able to help integrate digital marketing campaigns from concept to execution. The Digital Marketing Executive will work with the marketing team, coordinating with other teams (such as design, HR, etc) to launch campaigns on time.

• Coordinate with other support functions to develop marketing material
• Define schedules, handle posting on social media
• Keep an eye on the trends, suggest and execute campaigns around them
• Perform audits, plan and execute all digital marketing activities, including SEO/SEM, email, social media, and display advertising campaigns
• Design, build and maintain social media presence, increase the availability of multiple platforms
• Measure and report the performance of integrated marketing efforts, and assess against goals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

• BS/MS, BMM degree in marketing or a related field
• Proven working experience of more than 2 years in digital marketing & contribution to B2B sales if any.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience with A/B and multivariate experiments.
• Solid knowledge of website advertising and analytics tools (e.g., Google Adwords, Google Analytics, Facebook Advertising)
• Strong analytical skills and data-driven thinking.
• Up-to-date with the latest trends and best practices in online marketing and measurement.

Job Description

About Jodo:- 

A mission-oriented early-stage fin-tech startup which is building a suite of carefully tailored financial products and delivery mechanisms to fulfill the aspirations and needs of middle-income households in urban India. Jodo is started by three co-founders, who have a pedigreed education background (IIT/IIM) and relevant professional experience in financial services. More importantly, they come from a similar background as the customer segment they are serving, and have done extensive customer research to understands the needs of the customer. It is backed by high-quality investors.

Responsibilities:-

-UI developer should be highly skilled in Web Design and implementation with a passion for building great web-based user interfaces.
-Elegantly implement page designs in standards-compliant dynamic XHTML and CSS.
-Strong knowledge of internet/web technologies and languages such as javascript, jQuery, DHTML,   CSS/XHTML, XML, JSON API.
-Advocating Web interaction design best practices with a focus on consistency and usability.
-Create rapid prototypes of interfaces to be used as a blueprint for content and technical development.
-Work closely with back-end developers to find ways to push the limits of existing Web technology in service of creating the best possible user experience.
-Ensuring pages are programmed error-free, cross-browser, cross-platform, and optimized for download performance.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders.
•  

Strong on HTML,CSS & JAVASCRIPT

We are looking for a Business Development Executive. With good sales experience.

Roles & Responsibilities:-
1. Responsible for making outbound calls and understanding the needs of the market.
2. Build a strong relationship / trust with our users.
3. Understand the customer requirements and suggesting the right product to the customers.
4. Sell membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
5. Understand the customer requirements, encourage them to upgrade our plans.
6. Address all the issues / grievances of the customer and provide the right solution.
7. Capture the insights from customer interactions and share it with the internal team.
8. Strictly adhere to the process requirements.

Required Candidate profile:-

1. Language skills - English / Hindi.
2. Product Knowledge.
3. Minimum of 6 Months - 2 years' experience in Tele sales / Tele calling / Telemarketing / Collections / Retention / Domestic BPO.
4. Great interpersonal and communication skills.
5. High levels of integrity, autonomy, and self-motivation
6. Basic computer skills - MS Excel, Word.

• Candidate: Female preferable. Hindi and English language Mandatory

As a Front-end developer, you will work with motivated individuals who are passionate-beyond-measure to offer the Ultimate Shopping experience to consumers. You will leverage the latest technologies (HTML5, Javascript, ajax) and application paradigms (web apps on the desktop) to create a beautiful client that runs seamlessly on windows, mac, chrome, firefox, IE, safari.

Responsibilities:

• Implement Visual Designs in standards compliant, clean markup (HTML5/CSS3/JS)
• Develop responsive designs and thoroughly test cross browser compatibility of all product interfaces
• Identify and research new UI technologies
• Suggest and implement improvements to existing product interfaces
• Assist in building wireframes/prototypes
• Make data driven decisions based on analytics to improve user engage
• Advise, collaborate with, and synthesize feedback from designers and the backend team.
• Ready to explore and perform tasks that are out of your own pool of expertise
• Fulfil several project requests simultaneously while meeting tight deadlines.
• Make pages optimized for both performance as well as SEO

Requirements:

• Expert in making scalable and modular Front End code
• In depth knowledge of HTML, CSS & JavaScript
• Good experience in making Progressive Web Apps
• Knowledge of cross browsers & devices development issues and inconsistencies
• Good knowledge and experience in ReactJS and Server Side Rendering
• Experience in setting up & running task runners like Gulp & Webpack
• Experience in CSS pre and post processors like SASS/Stylus & PostCSS (we use SASS combined with PostCSS) & BEM style coding
• Experience in creating transitions/animations at 60fps especially on mobiles

We're looking for someone to join a team dedicated to building performant APIs and backend services that deal with large volumes of data for the company's flagship, global consumer product. Small, high-impact teams require conscious planning and decision-making when it comes to design, architecture, and product features. So, it's essential that you enjoy working in such an environment.

We're a team that cares about simplicity and being able to build reliable, deterministic systems and platforms. Hence, our choice of tooling is usually battle-tested reliable software with a robust test suite.

How we work

1. You won't deal with the hustle culture. We're focused on building well-thought-out, stable and reliable software and we try our best to ensure everyone understands the big picture and the immediate goals.
2. We work a solid 6-8 hour days and don't slave away 24/7.
3. We're a remote engineering team. This makes effective communication extremely important. Our teams have benefitted greatly from good written communication. This includes everything from the product specification to the API spec. We spend a lot of time writing READMEs. As a result our engineers work with greater clarity and planning.
4. We deploy several times a day and rely on a good test suite to ensure we're not making life hard for our colleagues.
5. We don't expect anyone to know everything, but we are curious and learn along the way.
6. We learn about the fitness space and what it means to really be fit and not just Instagram fit.

The Python Backend Engineer position may be a good fit for you if:

1. You have 3 (or more) years of experience building and maintaining cloud applications.
2. You have built APIs with Python, Flask, Django or FastAPI before.
3. You have experience working with relational databases like PostgresSQL or MySQL and have spent time writing SQL queries for large datasets.
4. Experience in writing Unit tests with pytest.
5. You have worked with Docker, docker-compose.
6. Familiarity with the AWS ECS stack.

We want you to care about

1. Good object oriented design
2. Performant APIs
3. Analysing why queries are slow and how to go about improving them.
4. Understanding DNS, Load balancing, Caching and Hashing.
5. Customer data and privacy.

Our API Stack services use:

1. Python 3.8+, Typescript
2. FastAPI, Flask, HapiJs
3. PostgresSQL, MySQL
4. Redis
5. Celery
6. Pytest, Jest for unit testing.
7. Gitlab CI/CD
8. Amazon ECS container services